Claim this Profile

BestCompany.com is trying to work directly with this company to verify the accuracy of the information on this page. Thank you for your patience as we make sure we’re getting it right.

Are you a representative

of this company?

Claim this Profile

TurboTax is a leader in the tax prep industry. It is secured with bank-level encryption, multi-factor authentication, TLS technology, Dedicated Security tax, risk assessment/audits, and limited access to data. This ensures the utmost security for customers. 

TurboTax's software comes with audit defense, and the company offers 100 percent accurate calculations guaranteed with the service. Customers can file taxes with TurboTax on tablets, mobile devices (apps for Android and iOS), online, or through CD-software.

TurboTax is part of the larger Intuit company. This is a software firm that emphasizes financial, accounting, small business, and tax-related programs. It is built around small business and individual software needs and is currently one of the S&P 500.

TurboTax began in the 1980s when two software designers in the Silicon Valley area of California began to look at ways of creating computer software that could eliminate the drudgery of "pen and paper" accounting practices. This led to the birth of "Quicken" bookkeeping software and a rapid expansion of other small business and tax-related products. 

By the late 1990s, the company was a major force in software and was able to offer QuickBooks, TurboTax, and web-based components. Today, the company is worth more than $4 billion and is considered one of the finest software producers in the world.

Top Ranked Companies

company logo
#2 H&R Block chevron_right
8.0 Overall Score
3.2
starstarstarstar_halfstar_border
(300)
company logo
#3 E-File chevron_right
7.5 Overall Score
4.2
starstarstarstarstar_half
(100)

The Good

  • Guarantees
  • Easy to Fill Out
  • Automatic Suggested Deductions
  • Automatic Information Retrieval
  • Mobile App
  • Supported Forms

Guarantees

Essentially, the premise behind any version of TurboTax (whether for the individual, small business, etc.) is that it is going to walk the user through the process of completing their IRS and state tax documents. 

The software also finds all the potential deductions and credits that a taxpayer may qualify for. This means that there is very little risk of overlooking deductions or failing to report everything with accuracy. 

TurboTax provides a Maximum Refund Guarantee, an Audit Support Guarantee, a 100% Accuracy Guarantee, and a Satisfaction Guarantee. 

TurboTax offers free filing for simple tax forms. However, if you taxes are more complicated, you may have to pay a fee for using TurboTax's filling process. 

Customers who use the software don't have to pay until they receive their tax return. If a customer did not file with TurboTax, even if they started with the software, then there is no charge.

Taxpayers can elect to receive their tax refund via a direct deposit to their bank account.

TurboTax also promises people a maximum refund, as well as error checking all tax work before it is submitted to the IRS. 

If the company does make a mistake with the IRS, it will pay for any state penalties and interest. TurboTax's guarantees are helpful and are made to best help consumers.

Easy to Fill Out

he "step-by-step" filing process is done like an interview and offers explanations for each item as it appears. The questions are made to be very clear. The built-in "EasyGuides" offer detailed explanations for all major issues. 

There are also community forums that can direct someone to even further answers and information. 

Additionally, some of the advanced versions of the software will also provide professional tax advice from a tax expert around issues such as investments or business related questions. It even walks the user through such traditionally complex issues as depreciation, donations, cost basis in stocks, and special 401k tools.

Automatic Suggested Deductions

TurboTax automatically suggests deductions and credits to users. In fact, members have the ability to enter charity donations on-the-go with the TurboTax ItsDeductible app.

Automatic Information Retrieval

Because the software is able to automatically retrieve information from previous year's filings (when done using previous versions of the software), it can streamline the entire taxation process dramatically. It also pulls all necessary data from any linked versions of QuickBooks, and this means that individuals and businesses can speed up the entire tax return process while also eliminating risks of error.

Mobile App

TurboTax has a mobile app which makes doing taxes convenient. You can login and start where you left off anytime and anywhere. It doesn't matter if you're using your phone, tablet, or desktop; all your information will be saved.

Supported Forms

Free:

  • 1040A
  • 1040EX
  • Schedule B
  • Schedule EIC and More

Deluxe:

  • All Free Forms
  • 1040
  • Schedule A
  • Schedule C
  • Schedule CE

Premier/Home & Business:

  • All Deluxe Forms
  • Schedule D
  • Schedule E

The Bad

  • Limited Information
  • Federal and State Prices
  • Customer Support

Limited Information

While TurboTax does readily give information on how to input charity locations on the main homepage, the website does not upfront offer information on other types of deductibles. However, these pop-up as customers go through the questionaire.

Federal and State Prices

TurboTax is not "cheap" software, and it does have additional fees for filing state returns online.

Federal Price:

  • Federal Free Edition - This product is ideal for simple tax returns and costs $0.
  • Deluxe - The Deluxe costs $34.99 and is meant to maximize one's tax deductions
  • Premier - For rental property and investments, this is the way to go. It costs $54.99.
  • Home and Business - This option is best for small business owners, and it costs $89.99.

State Price

  • Federal Free Edition - This product is ideal for simple tax returns and costs $0.
  • Deluxe - The Deluxe costs $36.99 per state and is meant to maximize one's tax deductions.
  • Premier - For rental property and investments, it costs $36.99 per state.
  • Home and Business - This option is best for small business owners, and it costs $36.99 per state.

Customer Support

TurboTax offers a couple of ways to get in touch with them:

  • Twitter: @TeamTurboTax
  • Live Chat: Live support is offered in programs to paying customers.

However, they do not offer support over the phone and through email. These are both popular forms of customer support and can be a big problem if customers are not familiar with social media or live chat options.

The Bottom Line

In the end, many people choose TurboTax because of how well the software works.

The intuitive nature of the software, the use of the interview format, and the access to previous returns tend to keep people coming back year after year. 

There are also many other features that are built into the different packages that make this software a truly ideal solution, such as access to W-2 forms or 1099 forms that have been filed online. 

This sort of comprehensive access ensures one of the simplest methods for doing one of the most dreaded chores. 

While taxes can seem confusing at times. TurboTax provides access to answers given by tax professionals as well as a community forum. On these forums users can ask questions and have them answered by a TurboTax representative or tax professional. The library of resources is really effective and useful across the board. 

TurboTax is a well-recommended tax preparing company.

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

4.4
starstarstarstarstar_half

437 Reviews

Review Breakdown

5 star
62%
4 star
24%
3 star
8%
2 star
2%
1 star
4%

Sentiment Criteria

Value for your money
starstarstarstarstar_half
Quality of product or service
starstarstarstarstar_half
Customer service
starstarstarstarstar_half
Company trustworthiness
starstarstarstarstar_half
search cancel
starstarstarstarstar
Leslie
August 29th, 2018 West Jordan, UT

TurboTax is hands down the best tax preparation software out there. Easy to use and has always been accurate.

history
starstarstarstarstar
Tualagi
August 29th, 2018 Saint George, UT

fast, simple, easy and TurboTax provides step by step instruction of what to do. and its cheap!

starstarstar_borderstar_borderstar_border
William
August 28th, 2018 South Jordan, UT

I used Turbotax this last year and had mixed results. The paperwork wasn't sent to the irs correctly so that caused some issues and confusion. The actual filing process and costs are very reasonable though.

starstarstarstar_borderstar_border
Kristiane R Durfey
August 28th, 2018 Pleasant Grove, UT DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I have used Turbo Tax in previous years. It was easy to do, it saved your progress and we were able to submit our taxes in a timely manner. Would definitely use them again.

history
starstarstarstarstar
Jr
August 28th, 2018 Orem, UT

i like that i can do my own taxes on my own. very simple to follow with the instructions that is provided. user friendly for first time users AND cheaper.

starstarstarstarstar
Robin
August 27th, 2018 Orem, UT

love it. i use this every year and i have had no problems submitting my taxes. not to mention the price is very affordable as well.

starstarstarstarstar
Mali
August 27th, 2018 Orem, UT

great experience. fast, easy and simple. It is straight forward and everything is included in the package.

starstarstarstarstar
J Paul Wright
August 27th, 2018 Central, UT

I used to do all my taxed by hand, up until about 5 years ago. At that time I started using Turbo Tax and it has been a huge time saver, especially considering that it calculates everything for you and easily considers all tax alternatives. For a simple tax program, I would highly recommend it. Even when I have had a couple of small business related expenses, it covered these items easily in my return. I especially like the discount I get at Costco at the beginning of each year.

starstarstarstar_borderstar_border
Shanna
August 27th, 2018 South Jordan, UT

Easy to use, great explanations but I prefer to use an accountant

starstarstarstarstar
tini mapu
August 27th, 2018 Orem, UT

I really like turbotax! You can do it yourself online for a fee. you don't have to go in, they have help available for you and it gives step by step instructions. They really are fast. The customer service is very helpful. They are very kind. I would recommend them to anyone.

starstarstarstarstar_border
Phyllis & Larry Goldsworthy
August 27th, 2018 Nathalie, VA DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Kept up with changes. Like the ease but had to call on a software bug.

starstarstarstarstar
Rick Eddy
August 27th, 2018 Raceland, LA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Quick, fast, & easy. Excellent value for the money.

starstarstarstarstar
Allyah
August 24th, 2018 Pleasant Grove, UT

quick, easy, user friendly, and you do it on your on from the comfort of your own home! no hassle waiting in long lines. do it yourself is the best. very simple product to use.

starstarstarstarstar
Meliame Selu
August 24th, 2018 Layton, UT

I have done taxes with this company for 4 years and it has been the best. Easy way to do taxes.

starstar_borderstar_borderstar_borderstar_border
Rashida Laumatia
August 24th, 2018 Saint George, UT

Easier and Cheaper to go through someone else. When I tried to use TurboTax one year it said I owed. Went through another agency and all worked out. Didn’t cost me too much and I got my return fast.

starstarstarstarstar
Nik Anderson
August 23rd, 2018 South Jordan, UT

They are a great tool for info taxes and keeping track of finance. They have saved us a ton of money.

history
starstarstarstarstar
Kyrstin
August 23rd, 2018 South Jordan, UT

My husband and I love TurboTax. It’s so easy to use and it’s cheap! We feel good about the tax returns we get and feel like TurboTax has a great platform for helping you get your money’s worth!

starstarstarstarstar
Kris
August 22nd, 2018 Pleasant Grove, UT

We buy our Turbo Tax box from Costco every year. It’s reasonable for the money you spend. It’s clear on the instructions as you walk through the tax return process.

starstarstarstarstar
RACHEL RODARTE
August 21st, 2018 Hesperia, CA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

If you're a first time user, turbotax will explain everything to you, they also have a "HELP" section where you can ask them questions

starstarstarstarstar
RACHEL RODARTE
August 21st, 2018 Barnesville, OH DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Like everything about it. Easy to use, explains everything well also

starstarstarstarstar
Phillis Bruchmiller
August 21st, 2018 Humble, TX DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Good value and easy to use. Good explanation of each question and answer portion.

starstarstarstarstar
Nelcy
August 21st, 2018 Spring, TX DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They are GREAT! always up to date, let you know about any updates while you are prepring your taxes, and even throughout the year. EXCELLENT

starstarstarstarstar
Troy Millett
August 21st, 2018 Lindon, UT

I have used TurboTax to complete my tax returns for probably 10 years or more. I like their easy step by step process, and how easy it is to file electronically. Would definitely recommend to anyone.

starstarstarstarstar
James Wheeler
August 20th, 2018 Pleasant Grove, UT

Easiest and most intuitive of all the tax softwares.

starstarstarstarstar
Liliuokalani Taliulu
August 17th, 2018 Mililani Town, HI

TurboTax website is completely user friendly. They walk you through each tax item and possible tax situation to ensure you are filing the correct tax forms. The software allows you to import employer and previous tax returns. Overall easy to use and highly recommended.

starstarstarstar_borderstar_border
David Roberts
August 13th, 2018 Arlington, TX DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

great service like it fast easy like it alot best of all of them

starstarstarstarstar
Mary Perry
August 13th, 2018 Murfreesboro, TN DETAILS
Value for your money
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I have been using this product for over four years and I have never had a problem. Very easy to understand and use.

starstarstarstarstar
Calcine Harris
August 13th, 2018 Richmond, VA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Love the software. Very easy to use and explains all areas in questions

starstarstarstarstar
Jacob Johnson
August 7th, 2018 Provo, UT

I thought that I would need to get help from my accountant friends to do my taxes, however they were incredibly easy to do with this. TurboTax genuinely impressed me with it's intuitiveness and simplicity.

starstarstarstarstar
Derrick
August 6th, 2018 Lubbock, TX

Been using the free student services for 3 years now. Software is simple and straightforward. Never had any issues. In fact, the one time I had questions I got the help I needed from a representative almost as soon as I called.

starstarstarstarstar_border
John P Montz
August 6th, 2018 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I have had good experience with Turbo, using them for 10 yrs. They are trustworthy. Could do a better job of keeping their q&Am more current.

starstarstarstarstar
Vickie Wright
August 6th, 2018 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very user friendly, the service is free and if you have a question they are immediately accessible

starstarstarstarstar
Cynthia Toth
August 6th, 2018 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Turbotax is easy to use. It guides you step by step if you need it. And, you can file electronically from the software.

starstarstarstarstar
Sade Makinde
August 6th, 2018 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstar_borderstar_border

They make filing my taxes nearly painless. They make sure I take all the deductions I deserve.

starstarstarstarstar
Betty Johnson
August 6th, 2018 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

They make filing taxes super easy and make it seem like everyone can do it

starstarstarstarstar_border
Sarah
August 2nd, 2018 Fairfax, VA

I have used TurboTax for many years and really appreciate their software for the most part. Unfortunately, when I've had questions that don't quite fit in the mold it takes some time/effort to get to the right answer, but overall I think they provide a simple way to complete taxes.

starstarstarstarstar_border
Eric
August 2nd, 2018 Annandale, NJ

Good simple software. Taxes done quickly. Good value.

starstarstarstarstar
James Nelson
August 2nd, 2018 Falls Church, VA

The product instills confidence in your ability to file. Recommended!

starstarstarstarstar
Brian McNamara
August 1st, 2018 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I have used TurboTax for nearly 20 years. The software is great at explaining the line items on a tax form. I could do without the audit protection and other "ad-on" services they try to sell you as you go through the steps to complete your tax return

starstarstarstar_borderstar_border
Cody Linden
July 30th, 2018 Lehi, UT

I've used Turbo Tax to do my taxes for the past few years. It has made the process of doing my taxes easier. But at the end of filing my taxes, I always end up paying more than expected. I'm happy to pay for the service, but I don't like it when I feel like random fees and expenses are tacked on at the last minute.

starstarstarstarstar
Karen Nelson
July 27th, 2018 Alpine, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar

This is a Super Product. They could not make the Tax Task any easier. They are very user-friendly. We have used this for years and it has made a huge difference in getting the job done.

starstarstarstarstar
Kimberley Hirt
July 27th, 2018 Buena Vista, VA

Turbo tax made doing my taxes super easy. I'm definitely not a numbers person, but I was able to do it on my own. I also thought the price was super reasonable.

starstarstarstarstar
Anne Kimball
July 27th, 2018 Salt Lake City, UT

I used TurboTax the first few years of filing my taxes and it made it so simple. I thought taxes were going to be so daunting, but it really simplified it for me to make it way less complicated!

starstarstarstarstar
Katherine Smith
July 27th, 2018 Salt Lake City, UT

ALways use Turbo. It's the most user-friendly​ for us and has always been our favorite to use.

starstarstarstarstar_border
Darci Jensen
July 27th, 2018 Alpine, UT

Incredibly user friendly. I’ve used turbo tax for years.

starstarstarstarstar
Mary g Lobue
July 26th, 2018 Mesa, AZ

I've used Turbo tax for the last 3 years and every year it gets easier to use this software to do my taxes, I am not an account by any means and I have successfully been able to use the software and learn from it each year. its a step by step system that can walk anyone through to get your taxes done. I love it!

starstarstarstarstar_border
Reena Kivlehen
July 25th, 2018 Phoenix, AZ

TurboTax is a simple to use product for basic tax filings.

starstarstarstar_borderstar_border
Cubnelson
July 23rd, 2018 Los Angeles, CA

It was a convenient service but I messed up my taxes when I used it that year and ended up with a bill for $10,000. It would be nice if they had access to people that could consult about how to file. I also had trouble getting back on the website in order to print off my tax return after the fact. It required that I file for the next year before they would give me access to my previous year. So I wasn't super happy about that.

starstarstarstarstar
Anna Hu
July 23rd, 2018 Provo, UT

Being a single, young adult I have always used TurboTax to file my taxes by myself. I love this product and it has been so easy! I have always just used their free online version and in a short 2 hours I have my taxes filed away. They very clearly walk you through step by step and I never have any questions or confusion when filing. I will definitely continue to use TurboTax for my taxes in the future.

starstarstarstar_borderstar_border
Heather Walker
July 23rd, 2018 Saratoga Springs, UT

Super easy to use and reasonably priced.