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TurboTax is a leader in the tax prep industry. It is secured with bank-level encryption, multi-factor authentication, TLS technology, Dedicated Security tax, risk assessment/audits, and limited access to data. This ensures the utmost security for customers. 

TurboTax's software comes with audit defense, and the company offers 100 percent accurate calculations guaranteed with the service. Customers can file taxes with TurboTax on tablets, mobile devices (apps for Android and iOS), online, or through CD-software.

TurboTax is part of the larger Intuit company. This is a software firm that emphasizes financial, accounting, small business, and tax-related programs. It is built around small business and individual software needs and is currently one of the S&P 500.

TurboTax began in the 1980s when two software designers in the Silicon Valley area of California began to look at ways of creating computer software that could eliminate the drudgery of "pen and paper" accounting practices. This led to the birth of "Quicken" bookkeeping software and a rapid expansion of other small business and tax-related products. 

By the late 1990s, the company was a major force in software and was able to offer QuickBooks, TurboTax, and web-based components. Today, the company is worth more than $4 billion and is considered one of the finest software producers in the world.

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The Good

  • Guarantees
  • Easy to Fill Out
  • Automatic Suggested Deductions
  • Automatic Information Retrieval
  • Mobile App
  • Supported Forms

Guarantees

Essentially, the premise behind any version of TurboTax (whether for the individual, small business, etc.) is that it is going to walk the user through the process of completing their IRS and state tax documents. 

The software also finds all the potential deductions and credits that a taxpayer may qualify for. This means that there is very little risk of overlooking deductions or failing to report everything with accuracy. 

TurboTax provides a Maximum Refund Guarantee, an Audit Support Guarantee, a 100% Accuracy Guarantee, and a Satisfaction Guarantee. 

TurboTax offers free filing for simple tax forms. However, if you taxes are more complicated, you may have to pay a fee for using TurboTax's filling process. 

Customers who use the software don't have to pay until they receive their tax return. If a customer did not file with TurboTax, even if they started with the software, then there is no charge.

Taxpayers can elect to receive their tax refund via a direct deposit to their bank account.

TurboTax also promises people a maximum refund, as well as error checking all tax work before it is submitted to the IRS. 

If the company does make a mistake with the IRS, it will pay for any state penalties and interest. TurboTax's guarantees are helpful and are made to best help consumers.

Easy to Fill Out

he "step-by-step" filing process is done like an interview and offers explanations for each item as it appears. The questions are made to be very clear. The built-in "EasyGuides" offer detailed explanations for all major issues. 

There are also community forums that can direct someone to even further answers and information. 

Additionally, some of the advanced versions of the software will also provide professional tax advice from a tax expert around issues such as investments or business related questions. It even walks the user through such traditionally complex issues as depreciation, donations, cost basis in stocks, and special 401k tools.

Automatic Suggested Deductions

TurboTax automatically suggests deductions and credits to users. In fact, members have the ability to enter charity donations on-the-go with the TurboTax ItsDeductible app.

Automatic Information Retrieval

Because the software is able to automatically retrieve information from previous year's filings (when done using previous versions of the software), it can streamline the entire taxation process dramatically. It also pulls all necessary data from any linked versions of QuickBooks, and this means that individuals and businesses can speed up the entire tax return process while also eliminating risks of error.

Mobile App

TurboTax has a mobile app which makes doing taxes convenient. You can login and start where you left off anytime and anywhere. It doesn't matter if you're using your phone, tablet, or desktop; all your information will be saved.

Supported Forms

Free:

  • 1040A
  • 1040EX
  • Schedule B
  • Schedule EIC and More

Deluxe:

  • All Free Forms
  • 1040
  • Schedule A
  • Schedule C
  • Schedule CE

Premier/Home & Business:

  • All Deluxe Forms
  • Schedule D
  • Schedule E

The Bad

  • Limited Information
  • Federal and State Prices
  • Customer Support

Limited Information

While TurboTax does readily give information on how to input charity locations on the main homepage, the website does not upfront offer information on other types of deductibles. However, these pop-up as customers go through the questionaire.

Federal and State Prices

TurboTax is not "cheap" software, and it does have additional fees for filing state returns online.

Federal Price:

  • Federal Free Edition - This product is ideal for simple tax returns and costs $0.
  • Deluxe - The Deluxe costs $34.99 and is meant to maximize one's tax deductions
  • Premier - For rental property and investments, this is the way to go. It costs $54.99.
  • Home and Business - This option is best for small business owners, and it costs $89.99.

State Price

  • Federal Free Edition - This product is ideal for simple tax returns and costs $0.
  • Deluxe - The Deluxe costs $36.99 per state and is meant to maximize one's tax deductions.
  • Premier - For rental property and investments, it costs $36.99 per state.
  • Home and Business - This option is best for small business owners, and it costs $36.99 per state.

Customer Support

TurboTax offers a couple of ways to get in touch with them:

  • Twitter: @TeamTurboTax
  • Live Chat: Live support is offered in programs to paying customers.

However, they do not offer support over the phone and through email. These are both popular forms of customer support and can be a big problem if customers are not familiar with social media or live chat options.

The Bottom Line

In the end, many people choose TurboTax because of how well the software works.

The intuitive nature of the software, the use of the interview format, and the access to previous returns tend to keep people coming back year after year. 

There are also many other features that are built into the different packages that make this software a truly ideal solution, such as access to W-2 forms or 1099 forms that have been filed online. 

This sort of comprehensive access ensures one of the simplest methods for doing one of the most dreaded chores. 

While taxes can seem confusing at times. TurboTax provides access to answers given by tax professionals as well as a community forum. On these forums users can ask questions and have them answered by a TurboTax representative or tax professional. The library of resources is really effective and useful across the board. 

TurboTax is a well-recommended tax preparing company.

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User Reviews

Star Rating

4.4
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437 Reviews

Review Breakdown

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JAKE
February 13th, 2019 American Fork, UT DETAILS
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I have used Turbo Tax before and had a good experience. I used them when I was younger and my tax returns weren't as complicated. I do feel like its great for college students/newly married couples because it's fairly easy and inexpensive.

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Erin
February 13th, 2019 Lindon, UT DETAILS
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We’ve used Turbo Tax for the past 18 years. It’s easy to use and I love that it basically does all the work for you. It’s a reasonable price. We haven’t had any problems or audits. We will continue to use Turbo Tax rather than a tax consultant for these reasons.

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Tamra
February 12th, 2019 Orem, UT DETAILS
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Easy to use, especially if you know nothing about taxes. I love the step by step walk you through what style.

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Sarah Wright
February 12th, 2019 DETAILS
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I have been using Turbo tax for 6 or 7 years now. it has made tax preparation really easy.

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S Suguturaga
February 12th, 2019 Orem, UT DETAILS
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The product is a great price and the process is very user-friendly. It also provides different upgrades for more complex services and customer service help when needed.

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Ponch Thompson
February 12th, 2019 South Jordan, UT DETAILS
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I use it every year. It is intuitive. The online helps are great. It will help complete taxes quickly and completely!

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Nathan Hill
February 12th, 2019 Pleasant Grove, UT DETAILS
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I use turbo tax every year to do my own taxes. I like how organized it is and how they keep track of past years things for me. I have never had any problems with them and i feel I have been able to get the best return through them.

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Jada Scott
February 12th, 2019 Provo, UT DETAILS
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Turbo Tax is an easy and inexpensive way to file your taxes. I've used it for over seven years and never had any problems.

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Christy Suguturaga
February 12th, 2019 Orem, UT DETAILS
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Started using turbo tax as soon as I learned to file taxes. Never lets me down. Makes sense of all the lingo that only comes into my life once a year. I could not do my taxes with out it. I love the Costco deal with the state included. Thank you for making my life easier. Can’t say that about most things. Careful how fast you finish your taxes. I can’t believe it every time!

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Brennan
February 12th, 2019 Orem, UT DETAILS
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I use TurboTax every year and every year I am happy that I did. The software is so easy to navigate and use. The on screen explanations are very helpful if you have any questions and if you need more detail customer service is more than willing to help. The price is awesome and product even better.

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Charlene Mackay
February 11th, 2019 Orem, UT DETAILS
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I feel really comfortable working with Turbo Tax to do our taxes. The program walks you through every area and looks for ways to reduce our taxes/increase our refund. Much better than paying someone a high fee for simple tax prep!

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Stef T
February 8th, 2019 Jamestown, NY DETAILS
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Very misleading fees!! By the time I e-signed and filed apparently I was charged for the deluxe package (which is only acceptable for single/no dependent people). This information should've been available to me from the very beginning, but was not. I will not be using this online service ever again. I thought I was saving money, instead I paid $40 more than where I usually go to get my taxes done. I even called and talked to a representative, which just informed me that she could not refund me for this money I didn't know I was being charged and that she was "sorry". Very disappointed in this false advertising and UNCLEAR information provided.

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Brody B
February 7th, 2019 Orem, UT DETAILS
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Turbo Tax is the only tax prep service I will use. The software is so easy to use and the customer service department helps out with any question you might have along the way. I will always recommend Turbo Tax to absolutely anyone!

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Erikka N
February 7th, 2019 American Fork, UT DETAILS
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Have used turbo tax before when I was younger. Once our tax return became more complicated through the years we decided to switch to another service. It was a little more difficult to try and do the complicated taxes through it. But for basic taxes it worked really well.

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Emily
February 7th, 2019 Lindon, UT DETAILS
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TurboTax makes it really easy to do taxes. The instructions are very easy to follow; however, they always say that you can file for free, then they tack on a huge fee at the end. If you don't pay, they delete all of your information.

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David M Rose
February 7th, 2019 Pleasant Grove, UT DETAILS
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I hate doing taxes but TurboTax made it easy and fun. I've used the software for over 10 years and usually buy it at Costco. I recently walked my friend through it and he found it very user friendly. It is a little annoying to always have to update the software every time you log in.

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Larry Heaton
February 6th, 2019 Bountiful, UT DETAILS
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I’ve used TurboTax for decades now and don’t even think of doing my returns any other way. It’s easy, it’s fast. It’s accurate. Takes the mystery of taxes into everyday terms and transactions. And there’s help on hand if needed.

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Sunny Perry
February 6th, 2019 Springville, UT DETAILS
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So easy to file. Explains every step. So happy to have this cheap easy way to file at home.

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Laurie Willis
February 6th, 2019 Lehi, UT DETAILS
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This software makes taxes so much less intimidating. Literally, saving my hundreds from hiring a professional.

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Denna Collier
February 6th, 2019 Lehi, UT DETAILS
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Have been using for over 10 years. I hate having to pay extra for additional services.

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tara
February 5th, 2019 West Jefferson, OH DETAILS
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Horrible, deceptive, horrible What was free no longer is, there are deceptive fees that are not explained. CHANGED DRAMATICALLY from 2018-2019

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Stacy
February 5th, 2019 Lehi, UT DETAILS
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Love TurboTax. We’ve used them for many many years! They’ve been the best price with best refunds

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Lindsey B
February 5th, 2019 Orem, UT DETAILS
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I always use Turbo Tax and will never use another Tax Prep Service. I started using Turbo Tax because of a bad experience with another prep service and have been happy ever since. Their product is easy to use and the help from the certified CPA's helps if you run into a problem. Use Turbo Tax and you wont be disjointed!

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Chelsea Horrocks
February 5th, 2019 Salt Lake City, UT DETAILS
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I love that I can confidently file my taxes from home. And when I file electronically I get my rebate so fast! I love TurboTax- but it is a hassle to load, which I probably more a reflection of my computer than the actual product.

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August Moulton
February 5th, 2019 Lehi, UT DETAILS
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Turbo tax is the easiest software to use for tax preparation. If you aren’t using a CPA, this is the way to go for DIY’ers in the tax department.

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Jason Brown
February 4th, 2019 Lehi, UT DETAILS
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My wife and I have used this product a few times and have never had any issues with it. It is comprehensive and thorough. Each year it becomes more and more intuitive and up-to-date on the newest tax policies.

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Lindsey A Brown
February 1st, 2019 Lehi, UT DETAILS
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Having used Turbo Tax several times in the past I can say its very easy to navigate and very user-friendly. With that said, I'd say its best for people who do not have a complex tax return. Someone who has simple forms and a little more basic return would be the best customer for Turbo Tax.

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Virginia Rosenthal
January 31st, 2019 Pleasant Grove, UT DETAILS
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I used TurboTax for over five years to prepare my own tax returns. It was so easy to use, plus I always felt like everything was correct on my returns. The best part was seeing the refund amount change with every input.

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Rochelle Thompson
January 31st, 2019 South Jordan, UT DETAILS
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We use Turbo Tax each year to do our taxes. It is easy, convenient and WELL WORTH the money. Much cheaper than an accountant. We did a side by side eval .... did turbo and went to the accountant and Turbo did just as well. NO MORE BEAN COUNTERS for us!!!!

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Jeff Blackett
January 31st, 2019 Orem, UT DETAILS
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I have used Turbo Tax for many years after having a bad experience with another Tax Prep Service. I enjoy the ease of use of their software. Everything has a very simple explanation and if you have any questions there are many resources to answer your question. Every year my taxes are accurate and that helps with peace of mind.

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jeanne Lewis
January 30th, 2019 DETAILS
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I have used Turbo Tax for many years and really like their product. I would like to be able to ask questions face to face, this would help greatly when stuck on an issue.

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Kara
January 30th, 2019 DETAILS
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The company does free military taxes which is greatly appreciated. Its also one of the most user friendly and helpful online tools to use while doing taxes. It offers great explanations to help make doing your taxes less steessful.

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Leslee Muramoto
January 30th, 2019 Draper, UT DETAILS
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Super easy to use. It pretty much walks you through the process and calculates as you go. Even the past couple years when our taxes were more complicated it was pretty straight forward how to enter everything in. If you want a quick, cheap, easy way to file this is it. If you have questions, better to pay a CPA. I filed and had to amend 4 different years because I had included income that shouldn’t have been included!

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Megan
January 29th, 2019 Englewood, FL DETAILS
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I have filed with and been loyal to TurboTax since 2011. This year while using the "Free" editon, I was being forced to upgrade to Deluxe in order to enter my 1098-E information. I have NEVER had to do this in the past. In order to avoid upgrading, I had to make a NEW account in the TurboTax "File Free" edition. This is extremely inconvenient and not-customer friendly as I now have two accounts and can't access previous tax returns from the new account. Now I'm receiving emails that I'm using a new account with a previous account on record. THANK YOU CAPTAIN OBVIOUS. Get it together, TurboTax.

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Chloe Magleby
January 16th, 2019 Provo, UT DETAILS
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Turbo Tax is the BEST. It helps all us stupid college students with doing our taxes for the first second or third times. Super user friendly and easy to use.

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Dasha Directo
January 9th, 2019 Provo, UT DETAILS
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TurboTax is the easiest way to do taxes on your own. It's made doing your own taxes possible. The system is easy to use.

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Autumn Kallunki
December 19th, 2018 Provo, UT DETAILS
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Really fast and easy to do your taxes. Easy to navigate and understand. I'll be recommending TurboTax to others

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Tanner Cook
December 17th, 2018 Gilbert, AZ DETAILS
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Turbotax has been a lifesaver in filing taxes. I have used them for years, and never have any problems! Very easy process to go through.

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Grant
December 7th, 2018 American Fork, UT DETAILS
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I have used the Turbo Tax software program many times and I love how user friendly it is.

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Hadley
December 7th, 2018 American Fork, UT

Turbo Tax is super easy to use. I could electronically file my taxes. I was able to get my refund back really quick. Very organized and quick service.

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TyGuy
December 7th, 2018 Sandy, UT DETAILS
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Very easy to use software to do my taxes. I've used them for several years until Credit Karma came out with a 100% free way to file, unlike TurboTax. So now I use them.

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Tiffany Barton
December 6th, 2018 Tempe, AZ DETAILS
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Love Turbo Tax makes it extremely easy to do taxes and get the max amount back .

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Linda Quach
December 5th, 2018 Gilbert, AZ DETAILS
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I have always used Turbo tax to do my taxes, great, simply and good prices. they help guide you along

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Mia Hernandez
December 5th, 2018 Tempe, AZ

recommend this method in doing your taxes its easy and pretty self explanatory not to mention its cheaper than having to go to a tax per-parer

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Roberto Pujol
December 5th, 2018 Chandler, AZ DETAILS
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This product literally gives you a step by step on how to file your taxes on your own like a pro. It saves all of your previous ta filings in a separate folder in pdf format for you to have future access to them. Overall makes tax season so easy because i can do it in the comfort of my home and not have to sit somewhere with someone for hours.

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Shawn
December 5th, 2018 American Fork, UT DETAILS
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We have used TurboTax for years for a personal finances. The software is easy to use and very reasonable price compared to paying an agent to do it for us.

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Lawrence Foster
December 5th, 2018 Scottsdale, AZ DETAILS
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We use Turbo Tax every year to file our taxes. Always easy and thorough. Never had a problem with IRS since using them.

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Kaitie Rodriguez
December 5th, 2018 Mesa, AZ DETAILS
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I've used Turbotax to do my taxes for the last few years. The website is very user friendly and I really enjoy doing my taxes this way.

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Jami Schmieding
December 5th, 2018 Mesa, AZ DETAILS
Value for your money
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I use turbo tax every year to do my own taxes. The website is easy to use cheap and fast. I will continue to use it!

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Fernando Delgado
December 5th, 2018 Tempe, AZ DETAILS
Value for your money
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I have filled taxes with turbo tax for the past 4 years very easy process and most important you can do everything at your own time and at home.