TurboTax is a leader in the tax prep industry. It is secured with bank-level encryption, multi-factor authentication, TLS technology, Dedicated Security tax, risk assessment/audits, and limited access to data. This ensures the utmost security for customers. 

TurboTax's software comes with audit defense, and the company offers 100 percent accurate calculations guaranteed with the service. Customers can file taxes with TurboTax on tablets, mobile devices (apps for Android and iOS), online, or through CD-software.

TurboTax is part of the larger Intuit company. This is a software firm that emphasizes financial, accounting, small business, and tax-related programs. It is built around small business and individual software needs and is currently one of the S&P 500.

TurboTax began in the 1980s when two software designers in the Silicon Valley area of California began to look at ways of creating computer software that could eliminate the drudgery of "pen and paper" accounting practices. This led to the birth of "Quicken" bookkeeping software and a rapid expansion of other small business and tax-related products. 

By the late 1990s, the company was a major force in software and was able to offer QuickBooks, TurboTax, and web-based components. Today, the company is worth more than $4 billion and is considered one of the finest software producers in the world.

The Good

  • Guarantees
  • Easy to Fill Out
  • Automatic Suggested Deductions
  • Automatic Information Retrieval
  • Mobile App
  • Supported Forms

Guarantees

Essentially, the premise behind any version of TurboTax (whether for the individual, small business, etc.) is that it is going to walk the user through the process of completing their IRS and state tax documents. 

The software also finds all the potential deductions and credits that a taxpayer may qualify for. This means that there is very little risk of overlooking deductions or failing to report everything with accuracy. 

TurboTax provides a Maximum Refund Guarantee, an Audit Support Guarantee, a 100% Accuracy Guarantee, and a Satisfaction Guarantee. 

TurboTax offers free filing for simple tax forms. However, if you taxes are more complicated, you may have to pay a fee for using TurboTax's filling process. 

Customers who use the software don't have to pay until they receive their tax return. If a customer did not file with TurboTax, even if they started with the software, then there is no charge.

Taxpayers can elect to receive their tax refund via a direct deposit to their bank account.

TurboTax also promises people a maximum refund, as well as error checking all tax work before it is submitted to the IRS. 

If the company does make a mistake with the IRS, it will pay for any state penalties and interest. TurboTax's guarantees are helpful and are made to best help consumers.

Easy to Fill Out

he "step-by-step" filing process is done like an interview and offers explanations for each item as it appears. The questions are made to be very clear. The built-in "EasyGuides" offer detailed explanations for all major issues. 

There are also community forums that can direct someone to even further answers and information. 

Additionally, some of the advanced versions of the software will also provide professional tax advice from a tax expert around issues such as investments or business related questions. It even walks the user through such traditionally complex issues as depreciation, donations, cost basis in stocks, and special 401k tools.

Automatic Suggested Deductions

TurboTax automatically suggests deductions and credits to users. In fact, members have the ability to enter charity donations on-the-go with the TurboTax ItsDeductible app.

Automatic Information Retrieval

Because the software is able to automatically retrieve information from previous year's filings (when done using previous versions of the software), it can streamline the entire taxation process dramatically. It also pulls all necessary data from any linked versions of QuickBooks, and this means that individuals and businesses can speed up the entire tax return process while also eliminating risks of error.

Mobile App

TurboTax has a mobile app which makes doing taxes convenient. You can login and start where you left off anytime and anywhere. It doesn't matter if you're using your phone, tablet, or desktop; all your information will be saved.

Supported Forms

Free:

  • 1040A
  • 1040EX
  • Schedule B
  • Schedule EIC and More

Deluxe:

  • All Free Forms
  • 1040
  • Schedule A
  • Schedule C
  • Schedule CE

Premier/Home & Business:

  • All Deluxe Forms
  • Schedule D
  • Schedule E

The Bad

  • Limited Information
  • Federal and State Prices
  • Customer Support

Limited Information

While TurboTax does readily give information on how to input charity locations on the main homepage, the website does not upfront offer information on other types of deductibles. However, these pop-up as customers go through the questionaire.

Federal and State Prices

TurboTax is not "cheap" software, and it does have additional fees for filing state returns online.

Federal Price:

  • Federal Free Edition - This product is ideal for simple tax returns and costs $0.
  • Deluxe - The Deluxe costs $34.99 and is meant to maximize one's tax deductions
  • Premier - For rental property and investments, this is the way to go. It costs $54.99.
  • Home and Business - This option is best for small business owners, and it costs $89.99.

State Price

  • Federal Free Edition - This product is ideal for simple tax returns and costs $0.
  • Deluxe - The Deluxe costs $36.99 per state and is meant to maximize one's tax deductions.
  • Premier - For rental property and investments, it costs $36.99 per state.
  • Home and Business - This option is best for small business owners, and it costs $36.99 per state.

Customer Support

TurboTax offers a couple of ways to get in touch with them:

  • Twitter: @TeamTurboTax
  • Live Chat: Live support is offered in programs to paying customers.

However, they do not offer support over the phone and through email. These are both popular forms of customer support and can be a big problem if customers are not familiar with social media or live chat options.

The Bottom Line

In the end, many people choose TurboTax because of how well the software works.

The intuitive nature of the software, the use of the interview format, and the access to previous returns tend to keep people coming back year after year. 

There are also many other features that are built into the different packages that make this software a truly ideal solution, such as access to W-2 forms or 1099 forms that have been filed online. 

This sort of comprehensive access ensures one of the simplest methods for doing one of the most dreaded chores. 

While taxes can seem confusing at times. TurboTax provides access to answers given by tax professionals as well as a community forum. On these forums users can ask questions and have them answered by a TurboTax representative or tax professional. The library of resources is really effective and useful across the board. 

TurboTax is a well-recommended tax preparing company.

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. See our How We Rank page for more information regarding our ranking algorithm.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.


User Reviews

Star Rating

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410 Reviews

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Virginia Rosenthal
January 31st, 2019 Pleasant Grove, UT DETAILS
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I used TurboTax for over five years to prepare my own tax returns. It was so easy to use, plus I always felt like everything was correct on my returns. The best part was seeing the refund amount change with every input.

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Rochelle Thompson
January 31st, 2019 South Jordan, UT DETAILS
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We use Turbo Tax each year to do our taxes. It is easy, convenient and WELL WORTH the money. Much cheaper than an accountant. We did a side by side eval .... did turbo and went to the accountant and Turbo did just as well. NO MORE BEAN COUNTERS for us!!!!

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Jeff Blackett
January 31st, 2019 Orem, UT DETAILS
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I have used Turbo Tax for many years after having a bad experience with another Tax Prep Service. I enjoy the ease of use of their software. Everything has a very simple explanation and if you have any questions there are many resources to answer your question. Every year my taxes are accurate and that helps with peace of mind.

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jeanne Lewis
January 30th, 2019 DETAILS
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I have used Turbo Tax for many years and really like their product. I would like to be able to ask questions face to face, this would help greatly when stuck on an issue.

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Kara
January 30th, 2019 DETAILS
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The company does free military taxes which is greatly appreciated. Its also one of the most user friendly and helpful online tools to use while doing taxes. It offers great explanations to help make doing your taxes less steessful.

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Leslee Muramoto
January 30th, 2019 Draper, UT DETAILS
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Super easy to use. It pretty much walks you through the process and calculates as you go. Even the past couple years when our taxes were more complicated it was pretty straight forward how to enter everything in. If you want a quick, cheap, easy way to file this is it. If you have questions, better to pay a CPA. I filed and had to amend 4 different years because I had included income that shouldn’t have been included!

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Megan
January 29th, 2019 Englewood, FL DETAILS
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I have filed with and been loyal to TurboTax since 2011. This year while using the "Free" editon, I was being forced to upgrade to Deluxe in order to enter my 1098-E information. I have NEVER had to do this in the past. In order to avoid upgrading, I had to make a NEW account in the TurboTax "File Free" edition. This is extremely inconvenient and not-customer friendly as I now have two accounts and can't access previous tax returns from the new account. Now I'm receiving emails that I'm using a new account with a previous account on record. THANK YOU CAPTAIN OBVIOUS. Get it together, TurboTax.

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Chloe Magleby
January 16th, 2019 Provo, UT DETAILS
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Turbo Tax is the BEST. It helps all us stupid college students with doing our taxes for the first second or third times. Super user friendly and easy to use.

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Dasha Directo
January 9th, 2019 Provo, UT DETAILS
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TurboTax is the easiest way to do taxes on your own. It's made doing your own taxes possible. The system is easy to use.

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Autumn Kallunki
December 19th, 2018 Provo, UT DETAILS
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Really fast and easy to do your taxes. Easy to navigate and understand. I'll be recommending TurboTax to others

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Tanner Cook
December 17th, 2018 Gilbert, AZ DETAILS
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Turbotax has been a lifesaver in filing taxes. I have used them for years, and never have any problems! Very easy process to go through.

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Grant
December 7th, 2018 American Fork, UT DETAILS
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I have used the Turbo Tax software program many times and I love how user friendly it is.

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Hadley
December 7th, 2018 American Fork, UT

Turbo Tax is super easy to use. I could electronically file my taxes. I was able to get my refund back really quick. Very organized and quick service.

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TyGuy
December 7th, 2018 Sandy, UT DETAILS
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Very easy to use software to do my taxes. I've used them for several years until Credit Karma came out with a 100% free way to file, unlike TurboTax. So now I use them.

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Tiffany Barton
December 6th, 2018 Tempe, AZ DETAILS
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Love Turbo Tax makes it extremely easy to do taxes and get the max amount back .

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Linda Quach
December 5th, 2018 Gilbert, AZ DETAILS
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I have always used Turbo tax to do my taxes, great, simply and good prices. they help guide you along

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Mia Hernandez
December 5th, 2018 Tempe, AZ

recommend this method in doing your taxes its easy and pretty self explanatory not to mention its cheaper than having to go to a tax per-parer

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Roberto Pujol
December 5th, 2018 Chandler, AZ DETAILS
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This product literally gives you a step by step on how to file your taxes on your own like a pro. It saves all of your previous ta filings in a separate folder in pdf format for you to have future access to them. Overall makes tax season so easy because i can do it in the comfort of my home and not have to sit somewhere with someone for hours.

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Shawn
December 5th, 2018 American Fork, UT DETAILS
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We have used TurboTax for years for a personal finances. The software is easy to use and very reasonable price compared to paying an agent to do it for us.

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Lawrence Foster
December 5th, 2018 Scottsdale, AZ DETAILS
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We use Turbo Tax every year to file our taxes. Always easy and thorough. Never had a problem with IRS since using them.

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Kaitie Rodriguez
December 5th, 2018 Mesa, AZ DETAILS
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I've used Turbotax to do my taxes for the last few years. The website is very user friendly and I really enjoy doing my taxes this way.

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Jami Schmieding
December 5th, 2018 Mesa, AZ DETAILS
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I use turbo tax every year to do my own taxes. The website is easy to use cheap and fast. I will continue to use it!

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Fernando Delgado
December 5th, 2018 Tempe, AZ DETAILS
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I have filled taxes with turbo tax for the past 4 years very easy process and most important you can do everything at your own time and at home.

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Amber Delgado
December 5th, 2018 Laveen, AZ DETAILS
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It's super user friendly, quick and efficient. I love how they keep the previous year's tax details!

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Amber
December 5th, 2018 Gilbert, AZ DETAILS
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Easy to use. I haven't had any issues using TurboTax to file my taxes on my own via online. Saves all your information for future use makes it easier as well.

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Rasmussen
November 29th, 2018 Pleasant Grove, UT DETAILS
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This is an easy to do tax application, especially for a minor, and I was able to get my refund without any hassle.

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Jeffrey Salas
November 26th, 2018 Gilbert, AZ DETAILS
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I've done my own taxes on this website for quite a while and they have been consistently a great value.

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Jennifer Encarnacion
November 19th, 2018 San Diego, CA DETAILS
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First time having to do taxes on my own and it was a breeze! I also liked that it explained what some of the fields were.

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Lindsay Fritts
November 16th, 2018 San Diego, CA DETAILS
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I have used TurboTax once or twice without any issues. I got a decent refund but not really impressed, always came away feeling like I should have gotten more or that I didn't get it done the best way. No major issues though, they are inexpensive and make it easy to file!

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Eric Learo
November 16th, 2018 San Diego, CA DETAILS
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I have used Turbo Tax multiple times now and have no complaints. The software they provide is as simple as it gets. If you have a simple tax return to file I would recommend using Turbo Tax.

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Amber C Frey
November 16th, 2018 San Diego, CA DETAILS
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While TurboTax is super easy to use as far as inputting and uploading all your tax information, I always feel like I didn't get the biggest possible return I could have gotten. They also cost quite a bit to use. I'm going to go through a different company next time around and see if it makes any difference.

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Rischelle Mikkelson
November 15th, 2018 American Fork, UT DETAILS
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I love TurboTax. I used it for my personal and home based businesses for 12 years. Everything is very user friendly and I felt like it worked really hard to make sure I covered all the bases for my deductions. I have taught all my kids to do their taxes with turbo tax using their free version. It’s so simple to use.

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Garn L. Arnold
November 12th, 2018 Alpine, UT DETAILS
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Its been a few years since I have done my taxes myself. But when I did I always used Turbo Tax. It was easy and straight forward to use. Was accurate and helpful. I'm considering going back to it and doing it myself.

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Angie L Hanzel
November 6th, 2018 Saratoga Springs, UT DETAILS
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Turbo Tax is the software we have used for the past 15 + years to do our taxes. It is very user friendly and I feel like the price of the software is fair. We have never had any problems filing our taxes with Turbo Tax and will continue to purchase this in the future.

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Angela Pyrah
November 5th, 2018 Willard, MO DETAILS
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I always when to someone who knew what they were doing, but when money got tight I tried turbotax and it was great. It was simple and easy and I actually got a good tax refund when it was all said and done.

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Jason Pyrah
November 5th, 2018 Willard, MO DETAILS
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Using TurboTax to file my taxes has made things so easy and has saved me money from hiring a professional to do it. I like the guarantee that they provide. It's the perfect option for someone who isn't an expert, but is looking to save some money.

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Rachel B
November 5th, 2018 Eagle Mountain, UT DETAILS
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I just use the free software, and other than the fact the try to get you to upgrade every 5 minutes, it’s great for filing taxes!

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Jill B
November 5th, 2018 Eagle Mountain, UT DETAILS
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Their product is easy to use at home where I can save my time going into a place where they will do the same thing.

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Adam B
November 5th, 2018 Eagle Mountain, UT DETAILS
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Great product that walks you through doing your own taxes and avoiding the high costs of an accountant.

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Randal hyde
November 2nd, 2018 Springfield, MO DETAILS
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TurboTax provides a great service for a great price. It is easy to get ahold of and the system is easy to use. I would highly recommend them for anyone looking to prepare their own taxes.

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Angela Nelson
October 31st, 2018 Pleasant Grove, UT DETAILS
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Turbo Tax has made doing my taxes much easier. I still hate doing taxes, but Turbo Tax guides you through and also has a research area and forum available for harder questions. I have used this product for many years and it has never let me down.

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ally blackhurst
October 31st, 2018 Pleasant Grove, UT DETAILS
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Super easy to use and convenient. Great product if you have a simple tax return.

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Maya Lewis
October 31st, 2018 Pleasant Grove, UT DETAILS
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TurboTax helps me to quickly file my taxes from the privacy of my own home. It walks me through each step and is very user-friendly.

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Mary
October 30th, 2018 West Jordan, UT DETAILS
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TurboTax has been very easy to use - its helped us save money in the past and has made what's generally a daunting task simple and quick.

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cami harward
October 30th, 2018 American Fork, UT DETAILS
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I've used it for 2 years now. It is very helpful and I'm able to get my taxes done fairly quick

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Dylan Curtis
October 30th, 2018 Pleasant Grove, UT DETAILS
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We use TurboTax almost every year and have always been happy with the way it works and how fast it is to complete.

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Sam Anders
October 29th, 2018 Orem, UT DETAILS
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I've filed my taxes through the TurboTax website for the last years and it has been bittersweet: Pros: -Process is fairly easy -They've pointed out some tax breaks to help get me a better refund -They import information from the previous year to save time Cons: -Throughout the entire process, they try to upsell you. -When they offer the free filing, it almost feels like a bait and switch Even though I feel that their pricing practices are a bit shady, I will probably continue to use them due to ease of use.

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Irene Anders
October 29th, 2018 Folsom, CA DETAILS
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For straight forward returns Turbo Tax is great and we have used them for multiple years. When we moved last year and had to file in two states it did not work so well. We paid extra for a second state but still had problems and ended up having to go to a tax professional. Would recommend only if you have no extending complications.

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Michael
October 29th, 2018 Calabasas, CA DETAILS
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Have used this software for over 15 years down my personal and business taxes for myself and family. Have not been disappointed in its ease of use and comprehensive coverage. The help is amazing and thorough but you still need some tax savvy to use it.

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Brian High Duncan
October 25th, 2018 Queen Creek, AZ DETAILS
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I have bee using Turbo Tax for years. A great product that allows me the flexibility to work through my taxes on my time. It asks questions that guide me to the best possible refund and ensures that I am maximizing my tax return. Great product and costs me much less then when I used to have to pay a company to do it for me.