3.3
3.4
Overall Score
With Liberty Tax Service, you can file your taxes online, visit a location to get tax advice, have one of their experts file your taxes, download important documents (such as W2 forms), and more. Liberty Tax has won several awards including Accounting Today's top tax firm in 2010 and 2011, and has been a top franchise by Entrepreneur magazine for four consecutive years.
Highlight: Liberty Tax Service offers tax relief services.
Recently, Liberty Tax Service started offering tax relief services in addition to tax preparation services. Liberty Tax Service offers these services through Community Tax, an industry leader in the tax relief space. If you are in need of tax relief services, check out Community Tax's profile for more information.
Liberty Tax Services has a lot of good things going for them. Their website is secured with TRUSTe and GoDaddy. They also follow tax prep industry standards and use encryptions and Secure Socket Layer Technology. Not only do they thrive when it comes to their consumer's security, but they make it convenient for customers by giving them the option to file taxes online or in person.
All of these options come with free chat, Affordable Care Act forms, Audit Assistance, and more. Liberty Tax makes a lot of promises to customers who use their software:
The Liberty Tax Service has a thorough guarantee that financially protects customers. The company boasts giving consumers large refunds in comparison to other companies. If one does find a company who gives a higher refund, Liberty Tax Service will "eat the tax preparation fees." Not only that, but the company promises great services, satisfaction, and accuracy. If the company should make a mistake on the math with the IRS, Liberty Tax Service will reimburse members for penalties and interest.
Liberty Tax Service has an audit assistance feature that we definitely want to highlight. For each of their online customers, Liberty Tax Service offers professional audit assistance. Once you file your return with Liberty Tax, you are automatically backed by their tax experts. If you get audited, Liberty Tax promises to step in and help you throughout the process. You can also sign up for Enhanced Audit Assistance (at cost) for additional help.
Another thing we like about Liberty Tax Service is how easy they are to get ahold of. They have a contact page full of specific phone numbers and email addresses for customers and potential customers to use. They also have an active Twitter account if people want to tweet their tax questions at them. See our 'Criteria Explained' tab for Liberty Tax Service's contact information. You can reach out to Liberty Tax Services the following ways:
Even though Liberty Tax does not offer all forms, they still offer more than most tax preparation companies. Their list is included below:
With Liberty Tax Service's online filing options, there really is something for everyone. Here are the online services they offer:
However, Liberty Tax Service has below average pricing on their federal and state tax services. When you file federal taxes with them, you'll pay $26.95 for state filing.
You can only file your taxes online with Liberty Tax Service. Unlike many of their top competitors, Liberty Tax Service does not offer an app or software to download.
Something important to note is that Liberty Tax is a subsidiary of JTH Tax, Inc. They are affiliated with multiple tax preparation companies that we have reviewed, including eSmart Tax, www.freetax.com, and Taxbrain. We're not exactly sure why one large group would have so many companies that do the exact same thing at different prices, but we wanted to make the consumer aware that those are part of JTH Tax, Inc.
Liberty Tax Services has a lot of great features that any tax filer would be happy to take advantage of. They have a free filing option. Their contact information is very detailed, and their audit assistance seems to be one of the better ones in the industry. At the same time, we can't help but be concerned about working with Liberty Tax Service. The first reason being that they don't offer free filings, which is common amongst other competitors. Also, their prices are all below average. Not only that, but Liberty Tax Service may not be a great company to work with based on the lawsuits that were filed against them. We encourage consumers who want to work with Liberty Tax Services to chat with the company's employees to make sure company procedures have changed since 2007.
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