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Liberty Tax Service

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3.9

Overall Score

LAST UPDATED: November 3rd, 2022

With Liberty Tax Service, you can file your taxes online, visit a location to get tax advice, have one of its experts file your taxes, download important documents (such as W2 forms), and more. Liberty Tax has won several awards including Accounting Today's top tax firm in 2010 and 2011, and was a top franchise by Entrepreneur magazine for four consecutive years.

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Highlight: Liberty Tax Service offers tax relief services.

Recently, Liberty Tax Service started offering tax relief services in addition to tax preparation services. Liberty Tax Service offers these services through Community Tax, an industry leader in the tax relief space. If you are in need of tax relief services, check out Community Tax's profile for more information.

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The Good

  • Product Features
  • Accuracy Guarantee
  • Audit Assistance
  • Customer Support
  • Supported Forms

Liberty Tax Services has a lot of good things going for it. Its website is secured with TRUSTe and GoDaddy. It also follows tax prep industry standards and uses encryptions and Secure Socket Layer Technology. Not only does it thrive when it comes to consumer security, but it also makes it convenient for customers by giving them the option to file taxes online or in person.

Product Features

All of these options come with free chat, Affordable Care Act forms, Audit Assistance, and more. Liberty Tax makes a lot of promises to customers who use its software:

  • The Largest Refunds. If you file your taxes with Liberty Tax and anyone else, you'll see that Liberty Tax gives you the biggest refund. If this is not the case, the company promises to refund the tax prep fees.
  • Price Guarantee. When you purchase Liberty Tax online preparation, you can use it at any time for the original price you paid. (Often, the price of tax preparation software increases during tax season).
  • Accuracy Guarantee. LTS guarantees that your tax returns will be accurate, or it will deal with penalties from the IRS.
  • Satisfaction Guarantee. Liberty Tax promises that the experts on its live chat will help you with all the questions you may have.

Accuracy Guarantee

The Liberty Tax Service has a thorough guarantee that financially protects customers. The company boasts giving consumers large refunds in comparison to other companies. If one does find a company who gives a higher refund, Liberty Tax Service will "eat the tax preparation fees." Not only that, but the company promises great services, satisfaction, and accuracy. If the company should make a mistake on the math with the IRS, Liberty Tax Service will reimburse members for penalties and interest.

Audit Assistance

Liberty Tax Service has an audit assistance feature that we definitely want to highlight. For each of its online customers, Liberty Tax Service offers professional audit assistance. Once you file your return with Liberty Tax, you are automatically backed by their tax experts. If you get audited, LTS promises to step in and help you throughout the process. You can also sign up for Enhanced Audit Assistance (at cost) for additional help.

Customer Support

Another thing we like about Liberty Tax Service is how easy it is to get ahold of. It has a contact page full of specific phone numbers and email addresses for customers and potential customers to use. LTS also has an active Twitter account if people want to tweet their tax questions at the company. You can reach out to Liberty Tax Services the following ways:

  • Twitter: @libertytax
  • Live Chat: Free live chat when you sign up for its services
  • Phone: 757-493-8855
  • Email: [email protected] (You can also email through its site)

Supported Forms

Even though Liberty Tax does not offer all forms, it does still offer more than most tax preparation companies. Its list is included below:

  • EZ
    • 1040EZ
    • ACA Forms
    • W-2
    • Earned Income Credit
  • Basic
    • EZ Forms
    • Form 1040
    • HSA Forms
    • MSA Deductions (Form 8853)
    • Self-Employment Income & Business Expense Forms
  • Deluxe
    • Basic Forms
    • Sole Proprietor Income / Schedule C
    • Depreciation of Assisets (From 4562)
    • Home Office (Form 8829)
  • Premium
    • Deluxe Forms
    • Schedule B
    • Schedule D
    • Income from Real Estate / Rental

Number of Products

With Liberty Tax Service's online filing options, there really is something for everyone. Here are the online services it offers:

  • $14.95 for "EZ" filing which is best for simple filing
  • $19.95 for basic tax preparation. These are for simple tax situations, but can also be used for self-employment income.
  • $39.95 for deluxe tax preparation. This is for homeowners and investors.
  • $69.95 for premium tax preparation. This software is for small business owners.

Liberty Tax Service has below average pricing on its federal and state tax services. When you file federal taxes with the company, you'll pay $26.95 for state filing.

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The Bad

  • Subsidiary

Subsidiary

Something important to note is that Liberty Tax is a subsidiary of JTH Tax, Inc. It is affiliated with multiple tax preparation companies that we have reviewed, including eSmart Tax, www.freetax.com, and Taxbrain. We're not exactly sure why one large group would have so many companies that do the exact same thing at different prices, but we wanted to make consumers aware that those are part of JTH Tax, Inc.

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The Bottom Line

Liberty Tax Services has a lot of great features that any tax filer would be happy to take advantage of. It has a free filing option. Its contact information is very detailed, and its audit assistance seems to be one of the better ones in the industry.

At the same time, we can't help but be concerned about working with Liberty Tax Service, due to the lawsuits that were filed against the company in the past.

We encourage consumers who want to work with Liberty Tax Services to chat with the company's employees to make sure company procedures have changed since 2007.

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Star Rating

3.3

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26 Reviews

Review Breakdown

5 grade

23%

4 grade

27%

3 grade

23%

2 grade

8%

1 grade

19%

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Who Knows

Liberty Tax Service has been a go-to when it is time to file taxes. They have great customer service. Plus the employees really work to get you the best income tax return possible for your situation. They have been great to work with. I'd definitely recommend to anyone filing taxes.

1 month ago

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s williams Tulsa, OK

I went there for the first time on 4/12/22 to file my taxes...I was getting about $750.... they were charging me $350 to file...I was shocked and told them I've never ever payed more than $80 for retired senior citizen... went down the street got my taxes done for $95 and showed them the receipt...I will never go there again and will tell my friends to avoid every single location of liberty tax service...

7 months ago

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CherylReeder Henderson, NV

I used Liberty tax service for the last four years. They were reasonable priced for doing a simple tax return. BUT… This last year I made a appointment and set down to do my taxes! When I asked how much they were charging this year, she told me I would have to wait until the end. She stated prices went up and everyone’s prices varied! When the end of my tax session ended, she quoted me $280.00!! My taxes were very simple and it shocked me because normally it was $129.00. I will NEVER use this tax service AGAIN!! They are not reputable and are out to get what they can out of you! Be very cautious people…..

8 months ago

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Dave Fortin Kingston, PA

I have mixed reviews. They gave me a $50 coupon off my taxes which was great but the accountant seemed completely clueless as to what she was doing. I'm not sure if she was new or not. They told me they couldn't complete my taxes in the same day and would be in touch within a few days because they had to look into something and I never heard back from them so I went elsewhere. They seem to have pop-up locations all the time which is convenient but my level of trust in that is minimal.

1 year ago

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Eddie Rios Ogden, UT

Liberty Tax service is great as it is available with tons of locations. They are professional and experienced tax experts. They offer a wide range of services and can handle all the tax problems you may have. They are worth every penny!

2 years ago

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Chrissi Parrish Dallas, TX

I have been going to them for about 4 years now.... I think they a little on the high side as far as how much you pay them to do your taxes... but then again they are done properly... I haven't had any problems.

11 months ago

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Dalila C. Santa Ana, CA

I like to do my taxes through liberty tax because the experience is always pleasant. The employees are very knowledgeable and always do their best at making sure I get a good tax return and they are very quick. They are so helpful and to me are worth the money.

2 years ago

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Rashida Laumatia Saint George, UT

I Love Liberty Tax. I’ve been going to them the past 8 years. They’re fast, and they don’t cots you an arm and a leg for their services. Plus I enjoy how well they are with communicating when my files are ready for pickup.

4 years ago

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rhonda austin Greensboro, NC

I decided to try liberty tax only because I really needed the $500 advance loan. Had I known they were going to charge me $543 dollars to do my federal and state, I never would have gone to them. That was a large amount of money for a simple tax return. I have told all of my family and friends not to have them to prepare their taxes to use Turbo Tax like I will be doing from now on!!!

9 months ago

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Freddy V Provo, UT

I’ve done my taxes with Liberty for the past 2 years now, and I plan on doing them again this year with them. They are friendly, knowledgeable and will get you the best refund you can get. I highly recommend this place!

1 year ago

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K.M. P. Charlotte, NC

This is my experience with a particular store in Concord, NC. The owner tries to cut corners in ANY way that he can. He doesn't pay his employees while he is "training" them for their job and makes the work before he hires them. How is this not a class action lawsuit for labor law violations?

1 year ago

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Deborah Korang Mount Holly, NJ

Bill was our tax preparer for many years When a mistake was made on our taxes two years in a row, we were reimbursed our fee for those two years, plus the interest that accumulated.

4 years ago

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Fernando

The last time I went to them, it was not a good experience. The representative that was doing my taxes, was rude and not forthcoming with information. I wrote a letter and dropped it off to their main branch, but never heard back. Just be careful who you work with there, some will not be truthful.

11 months ago

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Vicki Clearwater, FL

Terrible company. The tax preparer does not know what they are doing, they only get a crash course and are not tax specialists or even accountants! They rely on the computer software system to prompt the entries. You can do it yourself on several on line tax sites. And they are pressured by the managers to charge the max amount for even the simplest return. Very expensive, not always accurate, I have friends who worked there for two years and they said they could not look at people with a one w-2, simple return, and tell them it was $300. And pressure them into paying with their tax refund! Not sure if I count as a paying customer because I walked out when I saw how the preparer didn’t know a thing.

2 years ago

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Kaitlyn Rios Ogden, UT

Liberty Tax Service is excellent on the budget. They can also do taxes quickly and correctly. I was impressed with their overall tax prep. Timely and efficient tax filing with Liberty Tax Service.

2 years ago

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courtney tennant Salem, VA

Liberty has very fast and efficient customer service and I've never had more than a 5 minute wait while calling.

1 year ago

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Cesar Gilbert, AZ

These incompetents won't answer the phone, return a call and they don't exist where google has them listed. Incredibly unprofessional.

7 months ago

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Hannah Barth Tallahassee, FL

The customer service of Liberty Tax Service was very professional and helpful for preparing my taxes.

1 year ago

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Brandi Wilhoit Fairfax, VA

Liberty is great!! They have always helped us with our tax needs. Everyone we have came in contact with had been great.

2 years ago

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JR Suguturaga Orem, UT

The company provides good services and I like that you can visit a local office for a face to face consult.

3 years ago

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Bob Barry

Not bad but they are very overvpriced, that's why I may consider a different place.

4 years ago

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Cjorduno Logan, UT

We used Liberty Tax service for years. They always did a great job and made the process easy.

2 years ago

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jessica Mesa, AZ

This companies rates are super high. The person who did out taxes was kind and courteous and knew what she was doing.

4 years ago

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Robin Orem, UT

expensive. almost $400 to file my taxes. They said they could take it out of my refund but still, that is too much.

4 years ago

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William South Jordan, UT

Very friendly and fast. I enjoyed my experience with this co pant

4 years ago

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Merna. Salt Lake City, UT

In the past errors were made but was later amended.

4 years ago