H&R Block has offered professional tax services since 1955, giving them over 60 years of experience. H&R Block has served over 550 million clients and have offices within five miles of most American households. It offers a wide variety of tax filing options at different prices and resources to clients. H&R Block also helps clients prepare taxes in one of their many offices or online.
With H&R Block, customers can do online tax filing with software on a computer or through a mobile phone (iOS and Android apps).
H&R Block offers audit support through its Audit Risk Identification feature which boosts the overall value of the software and the Double Check function and ensures total accuracy.
While filing, there are embedded links directly into forms to provide clients insights to learn more and find answers to questions.
In addition, there is a "walk through" workflow and bookmark options for users. A big plus is that an Accuracy Guarantee is included with every product.
Every tax return comes with the "H&R Block Guarantee," covering any interest or penalty fees from the IRS. The guarantee also encompasses auditing.
H&R Block provides free in-person audit support for clients, and clients receive a 5 percent bonus refund on top of their federal refund to be used at over 15 retailers. Also, live chat is available for clients to help them with any questions or concerns when filing.
Tax filers who use H&R Block can choose to receive their tax return as a direct deposit to their bank account, which makes it especially easy and convenient.
Standard Deductions The standard deduction is a fixed dollar amount that reduces the income you're taxed on. Your standard deduction varies according to your filing status. In 2014, the standard deduction was:
Itemized Deductions Itemized deductions also reduce your taxable income. Ex: If you're in the 15% tax bracket, every $1,000 in itemized deductions knocks $150 off of your tax bill. You might benefit from itemizing your deductions on Form 1040, Schedule A if you:
H&R Block offers a number of ways to get in touch with them:
For basic tax preparation, H&R Block offers 1040, 1040a, 1040ez. These tax forms are standard for filing taxes if individuals are employed in full or part-time jobs.
For those who are self-employed, H&R Block offers a Schedule C. The Schedule C is a form used for people to report how much money they earned or lost from their business during the fiscal year.
To report on multiple owned properties, H&R Block offers a Schedule E. The Schedule E allows individuals to report how much money they earned or lost from renting their properties during the fiscal year.
THEY SCREWED ME! I had received a letter of deficiency from the IRS was that out of my 3 w-4s, one was put in twice and another not at all! 3,000$ deficit was what my letter said, went to HR Block to resolve my deficiency since THEY PUT IT IN WRONG. They are unwilling to pay for their 3000$ mistake! 2017, I sacrificed a weeks food to pay to get it done professionally, because I was working 3 jobs and didn’t want to mess it up. I did not pay for the extra protection fee (because I couldn’t afford to get it done professionally to begin with) and now I have to pay for the deficit and H&at will not. NOT RECOMMENDED. BAD COMPANY. This is the original location of the place not willing to solve THEIR MISTAKE.
Violet Acosta Stewart
I have tried to use this company a few times and either the person behind the desk seemed sketchy. Or the price was obscene. One time they wanted half of the return and it was the EZ form.
I wish I could do zero for sneaky practice I am a single parent of two already struggling so when I saw the $3500 refund advance option I thought great I can definitely do this because I received over $3000 back every year. The first catch is you have to go in and actually have a prepare person do your filing, ok no problem How much could that be I usually do my own taxes because that’s how simple they are, I thought $100 max it ended up being $400 for 15 minutes of work again that I could have done for free and again a single parent already struggling but fine if I get a chance to get some funds early perfect, taxes done I should know with in an hour if approved and it will be loaded on a bank card great. Again no where did I see the print stating you had to have good credit otherwise you won’t get approved. Also my prep person. NEVER mentioned that or the cost up front. In the end I did not get approved due to some missed payments t so my credit score took a hit but if I had known the additional qualifications upfront I would have NEVER spent half my rent payment to a company that took 15 minutes to help me. VERY DISAPPOINTED
I once used HR block for tax prep. The preparer was great, professional and my taxes were filed efficiently.
I have taken the class in the past. Informative for the basic returns. I do like using the website to file.
H & R Block makes doing your taxes a lot easier than trying to do them on your own!
We used H & R Block services when our filing was fairly simple and straightforward. We found their services very fairly priced and the instructions easy to follow. We didn't need to use their customer service because the on-line instructions were easy to follow.
They charge a TON of money to do taxes. My husband and I were paying hundreds and hundreds of dollars each year until we found a small family-owned firm that charged a fraction of the cost. We also had a year where our taxes were done incorrectly and we needed to quickly address the issue.
Tried this for the first time and it's not as user-friendly as I hoped when it comes to getting started. Once going, things smoothed out and it seemed pretty decent.
The services provided are good. I have been able to meet with professionals to get the work done. They seem to know their stuff. The one downside was the cost. It started out reasonable but over the years it has gotten more and more expensive.
I like that they guarantee that they'll get you the maximum refund and that you can go into a local office to see someone in person even if you did your taxes online using their tax software. Always satisfied.
We did this one year before we had a company tax from to file as well. If your finances are simple they are great. We have an accountant now who prepares our taxes.
If your taxed aren't very complex, they provide decent service. If your taxes are complex with more deductions, etc...you are probably better off going to a CPA.
I have used H&R Block in the past and they are very convenient and quick. The people are very knowlegable and can walk me through everything and let me know what to expect.
H&R Block has been a lifesaver for us each year! Easy to use, great customer service, and helpful hints.
I submitted my tax documents online and was assigned a tax pro to work on my tax filing. A week has passed. I received no update. I didn't even know if anyone was working on my tax or not. I sent her a dozen messages but never got responded. I called H&R block customer services. After many long phone calls being directed from one department to another, they couldn't even help me reach this tax pro. All I want to know is if anyone is working on my tax or not. I was told the tax pro I was assigned is actually no longer accepting any appointment and the best thing they can do for me is to reassign me a new tax pro to work on my tax. What a waste of time. I am not going to use H&R block again.
For a simple tax return, HR block can't be beat. You can use their online application and whip your return up quickly. They also give suggestions throughout the process to maximize your refund.
I have used H&R Block many times and every time they are very knowledgable and helpful in doing my taxes. They helped me through every step of the way, and it was good to be able to talk with someone instead of a computer. I felt like they gave me all the options I needed and made the best out of what isn't fun at all and that is taxes. In the end they gave me options to file on line or send it in myself and they also gave me the option of getting my refund sooner through them.
I've used H&R Block for the past 4 years, and although it hasn't been perfect, it has been affordable. This year I have spent the past 11 weeks, yes 11 weeks attempting to complete my 2018 returns. Patrick M has promised me multiple times that he would complete my returns by the end of a particular day, only to contact me again having questions. He asks the same questions and appears to be incapable of navigating their system. I've called or dropped in multiple times, he's used the excuse that "THEY KEEP PILING TOO MUCH ON ME" as a justification for failing to complete my returns. I've left messages with the district manager, who failed to return my call, at any point, and also failed to effectively "call to action" the completion of my returns. Now after meeting with Patrick again this morning, he called back to tell me he does not have the information to complete the final few lines, argumentative and condescending tones were too much. I will apparently need to come by the office tomorrow for my documents and have them completed elsewhere. H&R Block has absolutely failed to complete a simple return, and attempting to contact the local leadership or corporate office has failed me again. This is beyond disgusting. Patrick should be evaluated, he is not competent and neither is the district manager Chris If this situation has lead to my inability to file returns thru this office and I'm not able to have my extension fees refunded, I'm afraid legal action will be my next step.
I went to a booth they had at Walmart. I have a business and I wanted to see if they could do both individual and business taxes. The rep was really nice, but it was much cheaper to go to another place for my tax prep.
I was discriminated against by the District Manager and the Office manager, of my local H & R Block! Also the person that was suppose to be filling forms on my behalf DID NOT FILE them. I filed a complaint against them and was told that the District Managers Supervisor would get back with me. They DID NOT!! No one has gotten back with me!!! I have incurred late fee's and penalties from the IRS because they didn't do their job and file my forms!! Calling to get help or file a complaint was a waist of time because no cared and no they do not have your back!! nor are they the tax professionals you can trust!!!
H&R Block peace of mind insurance is a scam. They say if you purchase the extra insurance it will back you up in the event of a audit. well for years we dropped off our information and let them handle our taxes to find out they where under reporting our income and we got audited. they said no worries your in good hands it was our error peace of mind will pay all your penalties and fees. but when the audits where over they were not cooperative and declined to give us any information saying we where declined the peace of mind and now we are stuck paying over $100,000 in penalties and fees. Do not fall for the scam seek a accountant for help in taxes in the long run will be much more cheaper then listening to H&R Block.
My tax preparer based my taxes for my business off of gross income rather than net. I corrected him during our meeting and he said I was wrong. I returned with complaints about the amount I owed and he apologized and amended my taxes, so I was right all along. Now I'm dealing with constant letters from the IRS asking for this and that because of my amended taxes that could have been totally avoided if the tax preparer knew what he was doing. When I shared my story, my mom's friend said H&R Block has been doing her taxes based off of her gross income as well for years. What is the point of deductibles if they are not being recognized?? I will never have this joke of a company prepare my taxes again.
Went into local office and watched the so called pro enter numbers in online form. Same thing i could have done myself. Then charged 3 times the amount of the online product. Abdolutely a rip off for people going in to an office. Reason for going into local office was wanting explanation as to why TurboTax and H&R was giving me different result when putting in identical numbers in forms. Instead of answering my question goes ahead and reenters figures all over again.
So simple! This was the most stress free tax service I have ever used. Thank you for being prompt and answering my questions.
The tax associate (Susan P) did my taxes wrong. I told her I will do them on my own and need refund for the fees I paid her. She said she would refund me. It has been over 2 months, and over a dozen calls to her and H&R block supervisor (Charles D) but no response. Charles even said they will / or have dispatched my refund and I'll get it within a couple of week or so. But that was a lie! I am so tired of calling over and over again.
Extremely expensive especially considering they aren’t truly out to help clients. Just want you in and out as soon as possible.
H&R block was fine, but they ended up charging me for certain filing services that I can get for free through other Tax services, so I don't use them anymore.
The were fast kind and helpful, they knew what they were doing and got me taken care, cheap and easy.
I used their online version to file taxes. It is very easy to understand and use. My returns have always been filed correctly. I like the design of the website as well. Very professional and appealing to the eye.
I filed my taxes with H & R Block for 3 years. The first 2 years were great overall. While I always thought the price was a little high, I was willing to pay it knowing our taxes had been done correctly. The third year is when it got insane. I brought in all correct tax paperwork and got the taxes filed by the same person who had done it the last 2 years. However, 3 months later, I got a letter from the state saying I owed an additional $1,000 than what I had been told at the time of filing my taxes. However, when I went to talk with the regional manager at H & R to get it resolved, they took no blame and said there is nothing they would do to help me resolve it. I tried calling their helpline to get resolution...still nothing. I will not be going back, nor will I recommend anyone go there for tax services.
I have used H and R Block many times in the past and had good experiences, however that was at other locations than the 625 Broadway in Bangor Maine location. I had some issues with my online filing and wanted to meet with an actual person to get it straightened out. The offices hours of operation are listed as 9-2 pm and I arrived at 1:00. I waited for several minutes for someone to help me, listening to people talk on phones in the background until a British manger named Tim came out, saw me, and told me someone would be with me shortly. He walked up to an office space containing an employee, and with both index fingers pointed up in the air, gave what looked like a "wrap it up" gesture. Moments later the employee, an elderly lady, came out of the cubical. With a sigh she asked how she could help me. While she let out her sighed question regarding my business, she did not look at me, she looked down at the watch on her wrist. I detailed that I had some problems with the online software and just wanted to file my taxes with a person so things would stop going wrong. Her actual response was "Oh we don't know about all that" still looking periodically at her watch to suggest that she did not have time for this. She went on to tell me that she did not know how all that "online mumbo jumbo" worked, and that she would ask her manager Tim in a couple of minutes if he knew anything about it, but she was pretty sure they could not help me and I needed to contact the IRS. I then waited calmly and patiently while she took a phone call. When she finished she re-approached me, looked into my eyes, down at her watch, and back to my eyes, and said "you know there's a person who works at another office that is a whiz with all that online stuff, she could probably help you on Thursday." When she looked to me, then to her watch, then back to me for the 5th time, I became angry. I told her I did not care about the online filing, nor did I need help with it, I wanted to file in person, and all that was required was for us to transfer the information form the web forms to whatever forms they needed to do an in the office return. I only needed to file a simple 1040ez, not a 1040 long form, but apparently if the office closes within 1 hour of the time you arrive you will be told that people do not know how to do that. Her manager Tim came out of the office next, ascertained that I was upset, and seemingly, being complicit with the "We don't work an hour within closing time" policy, told me that I could make an appointment to come back. At this point it was obvious that I would not be given any help and my time in the office had been wasted. I chose to leave without making an appointment because god forbid the time I set up is within a 5 hour window of someone going home. They may again pretend that they don't know what taxes are to get out of the possibility of staying 2 minutes over. Use Turbotax or Liberty Tax if you are in the area. Their software is better, and their customer service has to be miles above this "subtract 2 hours from closing time to determine our hours of operation" garbage.
I used H&R Block before switching over to Turbo Tax. After years of paying what seemed to be a lot more than I should I finally made the decision to switch. H&R Block do a great job with your taxes but they just simply charge to much. I would recommend using a different service if at all possible.
We used to live overseas for part of the year and the taxes got a little overwhelming. We have always put our trust in H&R Block. They stand by their service if you are ever audited! It is worth your time to let the professionals handle your taxes and definitely worth the money!
I have used H&R Block many times for my taxes and the people are very knowledgable and very helpful. They make doing my taxes easy and ask the right questions and will help me with any questions that I have. The price is right and they will also make sure that they are correct.
I paid for a service ?? I completed my tax return but when I tried to go back to make a correction I was asked to pay again. I chose the free service and completed my return only to discover I had an incomplete return attached to my payment. I could not make corrections so I have paid for a service ( not sure what ) and completed my return while the paid one sits there as incomplete. I would not suggest this service and it was a nightmare. Scammers
Horrible experience, poor customer service
Do not take your business to H and R. A manager treated us with such disrespect. And also overcharged us. When I complained to her boss, paperwork was sent in for a refund of the overcharge. The refund was also asked for, because of the nasty treatment we received at the original place. Well, apparently corporate doesnt care how their customers are treated. Because they will not refund any money. We will never go to an H and R place again. Neither will our friends and family after this horrible treatment H and R has to offer. Money hungry!!
Good product but AWFUL customer support!
Friendly, easy schedule, attention to details with competitive rates, protection programs.
charles m jones
I have had good service until now. I had to send my own taxes in that was supposed to be electronic . I paid big money for nothing and now I cant get my state tax sent off because of a screw up. I have had it with H&R Block and will never use them ever again. for the money I had to pay you would think they would give better service. You got me but you will never get me again
The tax preparer did not send all necessary forms when they filed my taxes. It has been two months and the irs said to expect a delay of at least another two months because H&R block did not send child tax credit and EIC forms. Now the H&R Block office is closed for season and I can’t contact my tax preparer. It cost over $400 for them to not do their job correctly.
I made appointment at the shoppers bestway woodbridge virginia office that was rescheduled once and cancelled on the day of appointment when I showed up in person. The manager Karen allowed a preparer that had no idea what she was doing. She kept asking other preparers for assistance, and over 2 hours later after her making numerous mistakes and me trying to point them out i gave up and just kept quiet as she tried to print and after 30 minutes trying she figured out how to print. I knew something was not right but she assured me it was because of new tax laws. I was told we owed more than 4k in taxes. I called H&R Corporate and explained all that happened and they agreed with me and they sent me to another office. They found that we only owed 1k (rounding numbers). I later found out after speaking to numerous people at H&R that the preparer that Karen allowed to prepare our taxes was NOT LICENSED nor did she have the training to do Business tax preparation. After numerous calls to speak to manager Karen I had to resort to threats of exposing what she did to the public to get her to except my phone calls. In the end H&R Corporate recognised what this office did to me was wrong and issued me a refund check. I have not received check yet but was called stating it was in the mail. Thank you H&R Corporate for doing the right thing. Karen you are by far the most unprofessional person I have had to deal with In H&R Block. P.S Thank You Syed from the Daniel S Sq. Office for fixing this mistake.
Terrible experience! I had to keep re-entering my Social Security information even though it was obviously correct. I couldn't e-file, so I sent a paper extension request to the ITS before my post office closed! Zero stars to Block! I had to put one on this form, but they didn't earn it ! What a needless hassle!!!😣
Having recently been diagnosed with early onset dementia, I opted to file on-line, as I can no longer drive. The process was efficient and easy except for a couple of questions that were ignored,.. until I was notified that my return was complete and finalized. AFTER I was informed that the process was finished, and AFTER I'd completed the satisfaction survey, I was then told that I needed to go back and look up info. from last year's tax return, which was prepared by H&R Block, and provide that info. to my "tax pro" . If not, my tax return would not be completed. H&R Block already has this information, but apparently did not care to take the time to look it up. That's why I'm paying them over $200.00 for their services! So... needless to say, at this point I'm confused and left wondering why I was told my return was complete when in fact, that wasn't true. I've trusted H&R Block to handle this for the past 6 years, and have spent a lot of money to insure that the IRS was satisfied. But given this confusing unprofessional transaction, I'm unsure of any future trust with this company.
Watch out for hidden fees if your taxes were garnished by student loans etc. This would be nice to well known before filing my taxes.
I have been a H&R Block customer for years and twice now (most recent being the worst) had negative experiences using them. I was mischarged and with little explanation from the tax preparer as to WHY, so I had to call the H&R Block 1-800# to get answers. The first time this happened was almost 4yrs ago, but I since gave H&R Block another chance because they made it right and refunded me some money from where I was mischarged. Yesterday for my 2018 tax return, it was done to me again, and I was forced to pay a fee per a “bracket” I somehow fell into which was the highest I have ever had to pay to get my taxes done IN MY LIFE. The “bracket” was $139; the most I have ever paid in previous years for a simple tax return is $88 and I thought that was high - in addition to the $139 there was an extra $60 worth attached to that for a simple tax return fee total of $200. I was floored - why so much?! There was nothing special about my return and I agreed to no additional protections offered by H&R Block - it should have been a simple W2 tax return. I asked where the additional fee applied came from, because the “bracket” she claimed I fell into was only $139 and taxes on that can’t amount to THAT MUCH, but she dodged the question repeatedly. She was there alone, and I felt robbed and helpless, so I paid it. When I left I immediately called the H&R Block 1-800# but they were somehow unable to assist me like they had been in the past when this happened to me before, and this time the Customer Service Rep said someone would call me that next day at 11am. That next day came, I waited almost an hour by the phone, no call. So still anxious, I called the 1-800# AGAIN and was given NO EXPLANATION as to why I had not received my promised phone call, but the Rep said she would have someone call me the next day which put it now on a workday for me when I might miss the call. When I acted annoyed by having to wait, putting this off a entire additional day, she said she could have someone call me later that SAME DAY, she said she assumed I wanted to talk to someone “more informed” other than just anyone. That is so annoying. Why isn’t EVERYONE there at H&R Block informed?! Is everyone that works at H&R Block now clueless?! I replied, well I don’t want to talk to another person who doesn’t have a clue because I want answers, not more of my time wasted. So she said this same day phone call at 1:00 now since I failed to receive my “initial expected call at 11” will be able to get me the answers I need. But I won’t hold my breath. I am so pissed. If I don’t get the phone call at 1:00 I am escalating this to a Manager level. All I want to know is WHY I was charged so much. It’s not that serious, if they can’t do something as simple as THAT, then heck, how can anyone trust them to do their taxes?! She apologized for my experience thus far, but it did not sound sincere AT ALL, her voice sounded annoyed and trying to get me off the phone. I told her I knew it was not HER personally who caused the mess I have now found myself in, but I needed to vent because H&R Block failed me again. If this is the kind of customer service I can expect from H&R Block, with a name out there like they are THE trusted tax professional business, with all the fancy commercials advertising how reliable they are to do the RIGHT thing to get you THE MOST money on your return, to which I call - false advertisement, because this experience has proven to me that they hire ANYONE off the streets with little to no experience and then advertise them as “tax professionals.” I might as well use a mom&pop local tax preparer, but I expected more from H&R Block for who THEY are. I won’t make that mistake again. I don’t like doing business with a company that gives its customers “the runaround.”
I came in very nervous and was put at ease within literally minutes by my Master Tax Advisor, Chrysia. She was so professional and helpful; she was able to show me tools and goals that put me at ease. I made my appointment for next year with her! Thank you!
Always a turbo tax user but decided to try H&R Block. The employee Vickie P in Mooresville NC who consulted me disregarded any attempt to enter itemized deductibles (school costs, landlord expenses, moving expenses, donations, etc). She did not tell me about the fees that she was charging until I asked after 35 minutes. (I found this dishonest and misleading since there are signs everywhere that say "upfront transparent pricing"). I was still forced to pay the $59 consult fee even though Vicki wasted my time. The Franchise owner David N was hostile and unhelpful. H&R Block did nothing for customer support. H&R would have gotten me $500, $350 of which would go to H&R for their fees. I went on Turbotax, took my time and itemized and got $1200 back paid $120. Go with Turbo Tax. H&R only wants to take your money with no actual work.
if i could give zero stars i would, their online software malfunctioned, preventing me from filing my taxes. they were impossible to get ahold of, they gave me the runaround and no one told me filing online multiple times would prevent me from doing so again. i feel scammed.