Name: H&R Block
Rating: 3.7

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Nicole Kilburn Las Vegas, NV

Ive used h&r block the past two years. I wont go anywhere else to do my taxes. They always give me the biggest refund possible and explain everything to me that i dont understand.

2 years ago

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Mandy Pesce

Whether we use in-person tax prep or H&R Block online, it is a very easy to follow system with plenty of support and help along the way to file our taxes. We use them more often than not every year.

3 years ago Edited January 3, 2022

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Dave Fortin Kingston, PA

Professional but expensive! I do feel they are very thorough however. I wouldn't say I'd never use them again but I've learned to process my own taxes now which is much easier and cheaper. H&R is great if you're unsure of what to do and need that extra assistance.

3 years ago

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Beverly Schacher Long Beach, MS

We used to use H&R Block when my husband was self employed, recently retired. We actually used the same tax preparer for several years and were very satisfied with his knowledge and experience. It was a little expensive but well worth the peace of mind that we were getting the most deductions allowable while keeping within the laws.

5 years ago

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Jimmy Kemp, TX

I went to H&R Block to get my taxes done. They say transparency they are supposed to give you a estimate as what it's going to cost so you can file or not. Tax preparation started it $59 up For a 1040 short form with my social security and Navy retired pay and some interest from savings account. One schedule one form for filing alimony. One letter and stamp to send a cashier's check to IRS I was charged $194.00 with $25.00 Dollar off coupon which would make it $169.00 After I got back to my apartment I thought about it. That is ridiculous to get charged that much for a1040 form ect. But who do you complain to?

6 years ago

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Rebecca Terre Haute, IN

My initial experience was wonderful. Got a good return and it didn't take very much time. However, this tax return was messed up making my state return to be rejected. I made many calls that were missed, dropped, or not returned. After finally getting it taken care of it had been a month since my initial appointment. When it was finished the second time nobody contacted me to let me know it was completed. I had to call again, many times. I then had to mail part of my tax information instead of having it sent digitally or mailed by them. I never heard back about my state until yesterday (5 months later) by a letter from the state saying it was being denied. I am not getting money back I was told I would and in return owe money I wasn't told I would. If my federal hadn't gone through I would have given as few stars as possible. I will not be returning.

6 years ago

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Keli D'Andrea

They have done my taxes for several years. Never had an issue except one year I did and they took care of the cost and talked with the IRS. They have always explained my taxes to me. Very helpful.

6 years ago

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Rebecca Menashe The Bronx, NY

The software is very user friendly. I was able to do the taxes on my own, yet I signed up for tax pro review and paid an extra 49.00 for someone to review them. It was through a message center and basically in a few messages he wrote all was fine and nothing changed. I saw that the tax was finalized and still not filed, yet I had a few more questions. I kept writing messages in the message center but never heard back from the tax pro, and am still waiting to get them cleared up before I file. It seems this tax pro review is very limited, impersonal, and we dont even really know who was actually writing the messages since it could have been anybody typing behind the profile. It didnt leave a confident feeling in me that anything was really reviewed or that I had genuine access to the person and I am still waiting for a response as of now.

6 years ago

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Linda Clovis, CA

Easy. Fast. Lots of locations. They treated me with kindness. However I have now gone to an independent tax professional which seems more specialized. Depends on your needs and write offs.

7 years ago

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Kenneth Porter Baldwin Park, CA

I've used the software and ive used the sotware where I input the information and when I'm ready I forward to a licensed tax preparer for review. Both ways are great because of the support thats offered.

7 years ago

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marie tess Anaheim, CA

Best tax professionals in the industry. Takes your worries about tax preparation. They explain every step to you and the reason why such choice of filing status is taken. Very knowledgeable with personalized service.

9 years ago

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Laura Robin Fayetteville, NC

I love working for H&R Block. I've been a Tax Pro, TT'S Coordinator, Marketing Coordinator, Admin Assistant , Office Manage and Branch Manager. I look forward to Tax season ever year.

10 years ago

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Tonya Luker Memphis, TN

I've been using H&R Block for 33 years. Started out using their offices and later started using their online services. It's easy to use and if you run into a problem, they are there to help you. Never had any issues with the IRS using them.

3 years ago

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Kristen Parsons Sandy, UT

We have used this software for over 10 years for taxes and we have never had a problem. Our agent checks in to make sure we are taken care of and even made sure to call us when he heard we got our basement finished to change our coverage not just for the construction but to match it to the market.

3 years ago Edited January 14, 2022

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WT

I used to go into the office to have my taxes done. On a whim I decided to try the free online tax prep and it was so simple to use. I like Block as a company but their in-office fees are a tad high. The good thing is that they offer peace of mind and stand behind their returns.

3 years ago

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Michelle Chandler, OK

H&R Block is fast, easy and reliable. I used to do my own taxes with a other online company, but then the IRS would come back on me for a couple of years. I started using H&R and haven't had one single problem. Highly recommend!

3 years ago

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Chelsi Day Ghiorzi Columbus, OH

I have used HR Block to file our taxes for the last 6 or so years. I find it to be the most user friendly, identify the biggest returns, and have yet to have an error or audit. Have used other providers in the past but prefer HR Block over the rest!

3 years ago

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Mandi Colorado Springs, CO

I really enjoy the ease of use of the online product through this company. The basic product is free and any upgrades in the service seem like they are worth the money. Very good service towards military members. Overall a good quality product of choice for tax preparation.

3 years ago

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Nashali Vescovacci FL

This company is very helpful for tax prep. They are very trustworthy and great quality services. You can tell that their employees care about their customers. They offer a very personalized approach to tax prep and are very detailed.

3 years ago

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Rose Chevelon Tallahassee, FL

I did my 2020 tax return with H&R block and the lady helped me big time! She was so nice and caring and very informative when it came to explaining certain information that I needed to know. A bonus is that my money came quick.

3 years ago

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peter harmatuk Poolesville, MD

I have been using H&R Black at home software for my taxes for at least 40 years as they merged with "managing your money", which was an older DOS program....I like their product interface as it takes me by the hand and walks me through the jungle of tax returns. I have NEVER detected an error in returns submitted using H&R Block at home

4 years ago

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murfday College Station, TX

Great free option for taxes. I have been using H&R Block for at least 12 years. I appreciate that there is a free option-which I have used. For a reasonable fee, it can save your info from year to year. I just don’t mind putting it in again.

4 years ago

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Jared Provo, UT

I used H&R Block to file my taxes one year (they did a free promotion). It was the best experience I've had filing taxes! Very simple user interface and very clear process. I don't think I would pay for it unless it were a good price, but that's more because of my spending habits than it is about their product.

4 years ago Edited September 14, 2021

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Teri M. Logan, UT

I like that I can easily enter my info and H& R block will alert me with any potential problems. I have set up an account and my previous years are already there so I can compare between years. H& R Block usually sends me a discount each year as well for being a repeat customer. I haven't had to contact them for problems so I can't assess any customer service interaction. I can also easily have them prepare the state forms with just a few more questions. It has been an additional $37, but I like the ease it provides.

4 years ago

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Phil Carriere Cambridge, IA

I have always gone to H&R Block because of their reliability and track record. The many different people that I have had as preparers have always been knowledgeable and considerate.. There has never been a problem with any of my returns and the preparers have always answered any questions I have ever had.

4 years ago

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Randy Mckirgan Chicago, IL

I've used them almost all my working life all the way up until 2 years ago they missed my taxes up so bad I had to travel from Michigan to Georgia two or three different times all because of an error on their part something that shouldn't have even happened almost cause me to miss the tax deadline along with penalty fees and everything so I decided not to use them anymore

4 years ago

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Alexandra St. Amant Loganville, GA

I used their online tax services and have gone into the office for assistance and they are always helpful. The online system is easy to use for even the most tax challenged individuals. And the email and app notifications kept me posted on the status of my returns so I didn’t have to contact them for updates.

4 years ago

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Reese Pleasant Grove, UT

I have used H&R Block many times for my taxes and the people are very knowledgable and very helpful. They make doing my taxes easy and ask the right questions and will help me with any questions that I have. The price is right and they will also make sure that they are correct.

5 years ago

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Ashley Pleasant Grove, UT

We used to live overseas for part of the year and the taxes got a little overwhelming. We have always put our trust in H&R Block. They stand by their service if you are ever audited! It is worth your time to let the professionals handle your taxes and definitely worth the money!

5 years ago

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Lesa Burgess Pleasant Grove, UT

H&R Block is easy to use when to comes to getting your taxes done. The software is easy to install. It was easy to import data from other spread sheets to the software. I had a couple issues that needed to fixed, so I had the customer service. In doing so, it fixed the problem that I had, which was just a minor numbers issue. I'm glad I was able to talk to someone because I felt like they maximized my refund. I recommend this product!

6 years ago

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Anne Kimball Salt Lake City, UT

I use H&R Block currently and it's the most user-friendly tax software I've used to date. As someone is knows very little about taxes, they do a great job of explaining and spelling out exactly what everything means. It's been so nice because I feel like they are my personal tax tutor.

6 years ago

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Damaris Benton

I've been a customer for over 10 years! They are always thorough and walk me everything to make sure I understand the process.

8 months ago

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NANCY Malone San Antonio, TX

Judy W has been my tax pro for 3 years. However, I’ve used H&R Block for 20 years. They are efficient, prompt and professional. I never worry when they work for me v

1 year ago

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Stephanie Faenza Phoenix, AZ

I used them this past year when I was having issues with another company. They were helpful and were able to talk me through any questions I had. Will use again in the future.

1 year ago

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Amanda George IL

The employees here were always nice but the last time my sister and I used them inside Walmart they lied and say the cost would be $120 for filing for us and when we got our refund they had taken almost $400. When we called they did nothing.

1 year ago

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Lisa Chesterfield, MO

Have HR block in Chesterfield, Mo . prepared my tax returns every year , for the last 14 years . I cant be happpier with their service, very professional but, personal!

1 year ago

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Candice Allen Dallas, TX

Good customer service I didn’t get the maximum amount not to sure the rep wrote off all of my expenses! The service was great. I just received more money back with a different company.

2 years ago Edited October 10, 2022

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Bridget Walker Gulfport, MS

I used to use H&R Block but every year their fees just got higher and higher. It seemed like they were taking more and more every year. They did get me the max amount refund but at a high cost. They would not be my first choice if you are trying to get your max refund.

2 years ago

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Chad Edgar Wentzville, MO

I love H&R Block I use them every year they're so quick and always accurate with the calculations of the numbers of my taxes very very professional customer service

3 years ago

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Anna Brown Lubbock, TX

I finished my taxes & paid online. Next was schedule my payment. Texas was granted two extra months until 6/15/2021. HR Block has not updated program to reflect that nor put any notice they intend to. I spent all afternoon trying every option available including wait 50 minutes which I was happy to do only to be told she didn’t understand anything I was saying. Lived in Ft Worth Tx. Asked to be transferred which she nicely did ....to a recording that said we’re closed. I can’t start over with a company that has updated software. Block has my money. Bad experience and although I chose May to pay my taxes I can’t. Called local office. She wasn’t aware of extension either so she called her regional manager who advised I wait until 4/15/2021 and then the extended dates would appear. Really?? Find another company if you are in Texas and need to schedule a payment past 4/15/21.

4 years ago

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SAZ Hutchinson, MN

I used the free to Veterans Premier Tax program. The federal taxes worked well but the Minnesota State tax program was flawed. Military pensions are not taxable in MN. The program did not allow for a deduction of the pension amounts. I chose the online chat option to address this issue and after an input of questions the individual on the other end shut off the chat. I tried again and the next individual had no clue about the problem and wanted me to pay extra money for tax advice. I declined and she gave 2 phone numbers to call. After 40 min on hold the next person had no idea what I was talking about and shifted me off to someone else. After another hold of 50 min the second person put me on hold to check into the situation and said it was a problem with the website that had facilitated the Free to Veterans program. This was ridiculous because it is the H & R Block Premium product. I told her there was a previously reported bug in the MN tax program and wanted to alert the creators so that a work around could be done and I could accurately complete my taxes. She argued with me and told me she was going to connect me with someone else. This was going to be another 50 min hold and I decided it wasn't worth it and hung up. So after spending over 3 hours trying to get a resolution I deleted my MN return and filed my Federal return. In a previous year I purchased and downloaded a tax program from them and needed to call for assistance. Their telephone helpline kept sending me around in a circle and finally kicking me out. Their customer service support lines are unhelpful and frustrating. Their product is not quality controlled. I will not be using their services again.

4 years ago

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Gonzalez Carmichael, CA

The office I went to was very helpful. My agent was super nice and helpful. She explain it all with detail, she answered all my questions. Overall service was great but the price for simple form ouch! Its free online? Its good if you're new and have questions or have a large form.

4 years ago

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Alireza Ousati Ashtiani Madison, WI

absolute garbage service, avoid them at any cost! I was assigned a so called tax pro from Florida, to do my tax, and I reside in Wisconsin! go figure. The so called tax pro, Richard E, was a rude and ill-informed tax prep. person. Then after he could not do his job, I asked to be re-assigned to someone else. then horror story just began. long story short, I spend 5-6 hours on the phone throughout a span of a week, talking to people from all over the globe, and my issue was not resolved. I finally gave up. I will never do tax return with them, and will not recommend anyone do, avoid them at ANY COST!

4 years ago

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Gerralynn loder Mays Landing, NJ

I will NEVER again go to H&R block, they claim to have up front pricing but they definitely don't!. I was told I wouldn't be charged anything from my tax professional due to the fact that I have no dependents and nothing to claim. After my taxes were deposited they took over 150 of my 300 dollars return I called them on feburary 3rd they admitted that I wasn't informed of the price and they would reimburse me the money they took well that STILL hasn't happened. Everytime I call they tell me my case is resolved when it most definitely isn't since I haven't gotten my reimbursement! No matter who I call they tell me they will have someone contact me BUT NO ONE DOES ! IVE BEEN A CLIENT FOR OVER 5 YEARS I WILL NEVER STEP FOOT INTO AN H&R BLOCK OFFICE AGAIN! It's really sad that they made the mistake but they dont care my case just keeps getting ignored

5 years ago Edited September 14, 2021

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Victoria Brooklyn, NY

H&R Block is not what they advertise to be. I had used them for 4 years in a row and all seemed to be fine. Then all of the sudden I received an audit by the IRS for 2014 & 2015 telling me I owed them $60k +. I figured okay, I purchased the peace of mind so I can just call them and /or go to their office and they should provide me with the professional and legal assistance I would need to go through the audit. Guess what, they never ever bother to respond to my calls. Then when I went to their offices and spoke to a higher up, a woman told me that she would get back to me with help. I went there 3 times and not a single time did they ever provide any assistance with the audit. So I hired a tax attorney and spent $30k and missed a court date while waiting around for H&R Block to get back to me. End result I learned that their accountants are not up to date on their tax laws at all. They messed up my itemizations completely costing me back taxes, penalties and interest. Not one time did offer to help nor reimburse me for my legal expenses. H&R Block is a fraud! They do not honor their work nor their peace of minds at all. And they charged me $2000 each year for my tax return preparation. Go to someone reputable not these deceptive people.

5 years ago

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Jesse Rice Biloxi, MS

H&R Block has been my go to tax prep service for more than 20 years. Fast and accurate. I'm always impressed with what H&R Block tax prep services.

5 years ago

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Amber Colleen Denver, CO

THEY SCREWED ME! I had received a letter of deficiency from the IRS was that out of my 3 w-4s, one was put in twice and another not at all! 3,000$ deficit was what my letter said, went to HR Block to resolve my deficiency since THEY PUT IT IN WRONG. They are unwilling to pay for their 3000$ mistake! 2017, I sacrificed a weeks food to pay to get it done professionally, because I was working 3 jobs and didn’t want to mess it up. I did not pay for the extra protection fee (because I couldn’t afford to get it done professionally to begin with) and now I have to pay for the deficit and H&at will not. NOT RECOMMENDED. BAD COMPANY. This is the original location of the place not willing to solve THEIR MISTAKE.

5 years ago

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Sheila Taos, NM

I wish I could do zero for sneaky practice I am a single parent of two already struggling so when I saw the $3500 refund advance option I thought great I can definitely do this because I received over $3000 back every year. The first catch is you have to go in and actually have a prepare person do your filing, ok no problem How much could that be I usually do my own taxes because that’s how simple they are, I thought $100 max it ended up being $400 for 15 minutes of work again that I could have done for free and again a single parent already struggling but fine if I get a chance to get some funds early perfect, taxes done I should know with in an hour if approved and it will be loaded on a bank card great. Again no where did I see the print stating you had to have good credit otherwise you won’t get approved. Also my prep person. NEVER mentioned that or the cost up front. In the end I did not get approved due to some missed payments t so my credit score took a hit but if I had known the additional qualifications upfront I would have NEVER spent half my rent payment to a company that took 15 minutes to help me. VERY DISAPPOINTED

5 years ago

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Lynn Green Brooklyn, NY

I submitted my tax documents online and was assigned a tax pro to work on my tax filing. A week has passed. I received no update. I didn't even know if anyone was working on my tax or not. I sent her a dozen messages but never got responded. I called H&R block customer services. After many long phone calls being directed from one department to another, they couldn't even help me reach this tax pro. All I want to know is if anyone is working on my tax or not. I was told the tax pro I was assigned is actually no longer accepting any appointment and the best thing they can do for me is to reassign me a new tax pro to work on my tax. What a waste of time. I am not going to use H&R block again.

5 years ago

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Geoff Fleming Fort Collins, CO

I've used H&R Block for the past 4 years, and although it hasn't been perfect, it has been affordable. This year I have spent the past 11 weeks, yes 11 weeks attempting to complete my 2018 returns. Patrick M has promised me multiple times that he would complete my returns by the end of a particular day, only to contact me again having questions. He asks the same questions and appears to be incapable of navigating their system. I've called or dropped in multiple times, he's used the excuse that "THEY KEEP PILING TOO MUCH ON ME" as a justification for failing to complete my returns. I've left messages with the district manager, who failed to return my call, at any point, and also failed to effectively "call to action" the completion of my returns. Now after meeting with Patrick again this morning, he called back to tell me he does not have the information to complete the final few lines, argumentative and condescending tones were too much. I will apparently need to come by the office tomorrow for my documents and have them completed elsewhere. H&R Block has absolutely failed to complete a simple return, and attempting to contact the local leadership or corporate office has failed me again. This is beyond disgusting. Patrick should be evaluated, he is not competent and neither is the district manager Chris If this situation has lead to my inability to file returns thru this office and I'm not able to have my extension fees refunded, I'm afraid legal action will be my next step.

5 years ago