We may receive referral compensation from some of the companies on our site. This compensation does not impact their reviews or rankings. Why you can trust us

Categories arrow_drop_down

Write a Review

For Businesses

Nelnet

6.1 Overall Score

star star star star star_half

Compare

We may receive referral compensation from some of the companies on our site. This compensation does not impact their reviews or rankings. Why you can trust us

Nelnet

Name: Nelnet
Rating: 4.4

Is This Your Business?

4.4

star star star star star_half

50 User Reviews

6.1

Overall Score

Compare

4.4

star star star star star_half

50 User Reviews

6.1

Overall Score

Compare

The Good

The Bad

Bottom Line

Reviews

Write a Review

LAST UPDATED: April 23rd, 2024

Company has not yet verified this profile. We recommend researching the top companies shown below:

Top Ranked Companies

#1 Credible

6.2 Overall Score

4.8

star star star star star

(26)

View Profile View Profile

#2 Sallie Mae

5.5 Overall Score

3.8

star star star star star_border

(61)

View Profile Visit Site View Profile

#3 StudentLoans.Gov

5.4 Overall Score

4.2

star star star star star_border

(20)

View Profile View Profile

Was this content helpful?

thumb_up Yes thumb_down No

border_color Write a Review

User Reviews

Star Rating

4.4

star star star star star_half

50 Reviews

Review Breakdown

5 grade

58%

4 grade

30%

3 grade

2 grade

1 grade

Sentiment Criteria

Value

star star star star star_half

Quality

star star star star star_half

Service

star star star star star_half

Trustworthiness

star star star star star_half

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down

star star star star star

Mnm420 Clearwater, FL

I was contacted by Nelnet a few months after I graduated when it was time to begin repayment of my student loans. I was flat broke an unemployed at the time so I requested a deferral, which the very graciously granted for two years and didn't give me a hard time about it or make me feel bad. I haven't used it, but they also have an app for managing your loans.

2 years ago

star star star star star

Robert Lino

I have never had an issue with them. When I got my student loans discharged after my school settled with the Department of Education the company took care of everything.

6 months ago

star star star star star

Eddie Rios Ogden, UT

Nelnet is a huge help in managing my student loans. They offer convenient tools to pay and monitor student loans. And if times get tough, they have avid services to help get you back on track. Nelnet has been a real life-saver when it comes to helping with student loan debt.

4 years ago

star star star star star

Autumn Lewiston, ID

Nelnet was my loan service provider before they transferred them over to StudentAid.gov. Whenever I called Nelnet with PSLF questions or questions about my repayment plan they could always walk me through the details. I was bummed to hear that Nelnet was no longer going to be the service provider for my student loans as they were always great to work with.

2 years ago

star star star star star

kristin Gneiting Pleasant Grove, UT

I still have my Nelnet student loan that I have been paying off for many years. I have been out of school for a while, and have been making payments to Nelnet, but they have also worked with me when I couldn't make the payment and I have defferred the payment a few times until I could pay it again. They have been great to work with when I had a hard situation and I am grateful for that. The rate is good and I also like their ability to keep me up to date on my options.

5 years ago

star star star star star_border

Joseph Faenza Washington, DC

I have been using Nelnet as my school loan provider since I graduated college back in the 2000s. I have always had good customer service and their online website makes it very easy to make your monthly payment and there’s even an option if you need help with payments.

1 year ago Edited August 7, 2023

star star star star star

Mellissa Clark Palm Bay, FL

Nelnet has great customer service, provides ample information about your student loan, also provides, entrance counseling, and exit counseling from your school. Also repayment information and options if necessary.

1 year ago

star star star star star

Tanner Cook Gilbert, AZ

My wife and I got our loans re-financed through Nelnet to make our loans easier to tackle. Nelnet makes it easy to pay and they provide you with the information on anything student loan related.

5 years ago

star star star star star

Janie Dennis Tallahassee, FL

Nelnet has been such a blessing in my life! I have been able to pay for school that way because of the payment plans! It is easy to setup and allow you to pay for school if you cannot afford a large down payment. I have used it more than once in my time in college.

4 years ago

star star star star star

Ted Johnson Pleasant Grove, UT

I did my student loans through Nelnet and they are easy to pay, keep track of, get the end of the year statements needed for taxes, and also they are willing to work with you if you need to make changes. They have a great interest rate, and give me a reduction if I do auto payment.

5 years ago

star star star star star

Reese Pleasant Grove, UT

I have a loan with Nelnet, that I have been paying off for a long time, but that is not their fault, it is my fault and I have restructured my payment many times. They have been great to work with and have been helpful in my situations in life and I can access my stuff online easily. They are great to work with and I also have a great rate.

5 years ago

star star star star star

Ashley Pleasant Grove, UT

This is a great company to help with my student loans when I went back to school. I have a timely manner that I pay them back and it is easy and stress free. If I have had any questions or concerns they have promptly gotten back to me and helped in a professional manner.

5 years ago

star star star star star

Mary g Lobue Mesa, AZ

Been with Nelnet to manage my student loan for many years, their Web services are great, the site is easy to use and capable of managing your loans to your preferences without having to call a person to do it for you. No hidden unexplained charges, everything on the bill is broken down and accounted for.

6 years ago

star star star star star

Becky Skabelund Sandy, UT

Nelnet has always been great. Their site is easy to use - not confusing. They are great about sending notifications before your payment is due, whether by email or text message. I've only called customer service once, but they were kind and helpful.

6 years ago

star star star star star_border

Thomas Hullinger Pleasant Grove, UT

Nelnet is what I have used for my student loans and they are easy to use. They give me information for interest paid for my taxes and work with me when I am having a hard time paying.

6 years ago

star star star star star_border

Kaitlyn Rios Ogden, UT

Nelnet is a reputable student loan organization. They helped me consolidate some student loans into one payment. They are well organized and give great support tools to help avoid common pitfalls with student loans. They are very helpful at debt counseling as well.

4 years ago

star star star star star

Silvia Lobendahn Orem, UT

Nelnet is one of the best student loan companies. Their management of my loan has allowed me to pay online and setup easy auto payments lowering the interest rate for auto payed loans.

4 years ago

star star star star star_border

Megan A McEvoy Tallahassee, FL

Nelnet is where I get all of my student loans from and they have been very helpful with providing my family on information. They are easy to work with over the phone and all of the staff is very knowledgeable. They make the process of taking out loans and predicting costs over the four years of college much easier!

4 years ago

star star star star star

Dave Ros Pleasant Grove, UT

Nelnet has made the pain of paying off student loans easy. Accessing my online statements is easy so that I can see how much I owe. I've never had an issue with the monthly withdrawals from my bank account.

5 years ago

star star star star_border star_border

Beth Farmer Pleasant Grove, UT

I used Nelnet for my original graduate student loans. I had no real issue with them except the site was very archaic and the interest rate felt very high. Come to find out, I was able to refinance through another lender for almost half the interest rate of Nelnet, so I switched. I didn't necessarily have a bad experience with their service, but it wasn't necessarily good either.

5 years ago

star star star star star_border

Brinley Knowles Smithfield, UT

Nelnet made my loans super easy to tackle and their customer service was very professional. They were easy to work with and helped me with all my loans.

5 years ago

star star star star star

Josh Aliso Viejo, CA

I have been using Nelnet to pay off my loans. They have been extremely easy to work with. Support reps have addressed any issues quickly.

6 years ago

star star star star star_border

Tom Pleasant Grove, UT

They have good rates and are very easy to use. They have worked with me when I needed to adjust my payment or pay later. I have nothing but good things to say about them.

6 years ago

star star star star star

Kristin G Pleasant Grove, UT

Nelnet is the company we use to service our student loans from college. They work directly with our University and are very pleasant to answer any questions we’ve had.

6 years ago Edited September 14, 2021

star star star star star_border

Kristiane R Durfey Pleasant Grove, UT

WE used Nelnet years ago when we graduated from college and they were great to work with. They made consolidating our loans easy and affordable. Would recommend them to anyone.

6 years ago

star star star star star_border

Foote Queen Creek, AZ

I have my student loans through them and they are helpful in finding me the best plan that allows me to have what I need and pay off my loans, always easy to reach customer service and find the answers I need.

6 years ago Edited September 14, 2021

star star star star star_border

Stephanie Faenza Phoenix, AZ

All my federal loans are through here. My interest rates are decent enough. They’re flexible if you reach out and explain your situation.

1 year ago

star star star star star_border

Natasha Salt Lake City, UT

They are a pretty decent company. They are willing to work with you to get your loans paid quickly and with reasonable payments.

6 years ago

star star star star star

James Hare Drexel Hill, PA

Very convenient student loan servicing and payments, automatic allocation of loan payments to highest-interest loan, and fast updates to amounts owed

2 years ago

star star star star star

jkenny90 , TX

Nelnet provided a very user friendly interface to pay off my student loans. they kept great communication with me thorugh the life of my loan.

4 years ago

star star star star star

Joanna Hester Gilbert, AZ

I currently have Nelnet for my student loans. I have always received great customer services when I had questions about my loans.

6 years ago

star star star star star

Krista Griffith Tulsa, OK

Best customer service ever! That's it. That's the review. I wish they could teach the world how to do customer service.

2 years ago

star star star star star

Amber Smithfield, UT

They are easy to check status of what you owe. Also let me pay during the pandemic so I could continue to pay it off

3 years ago

star star star star star_border

Lindsay Long Beach, MS

Nelnet Reps have been helpful to me in that I wasn’t understanding something about my loan. They were patient and understanding with my situation.

4 years ago

star star star star star_border

Michelle W Coraopolis, PA

I use Nelnet for both of my student loans. The functionality of the site makes it easy to keep up to date with how much I still owe.

4 years ago

star star star star star

Elizabeth LaFlamme Anderson, SC

I love how easy this service is to use and I love how secure it is.

1 year ago

star star star star star

Debby Willis Dunn, NC

I am still in school and I don't have to start paying until I graduate.

6 years ago

star star star star star

Lori Burdette Evans, GA

Using Nelnet made college affordable by breaking down the payments for us.

6 years ago

star star star star_border star_border

Patricia Wiegand Lapeer, MI

Customer service isn't the best. They don't seem to really care about helping you find payment solutions

6 years ago

star star star star star

Jwat1213 New Market, MD

Have had Nelnet for 10 years. No issues. I really enjoy their app and ease of payments

3 years ago Edited September 14, 2021

star star star star_border star_border

Abby Stubbs Brigham City, UT

Since Nelnet has made it a little easier lately to access my loan account, I am feeling more satisfied. It could still use some work though.

4 years ago

star star star star star

Myken American Fork, UT

Although I don’t like student Loans, Nelnet made managing them easy and convenient.

4 years ago

star star star star star

savannah cleary Havelock, NC

Gives great loans and has good customer service!

1 year ago

star star star star star

Amy N Sandy, UT

The Nelnet website was very easy to use. Easy to make payments.

2 years ago

star star star star_border star_border

Amy Boren American Fork, UT

They have our student loan for dental school. Our interest rate is great and they have been very easy to work with.

5 years ago

star star star star star_border

Josh F Chandler, AZ

Nelnet made getting my payoff amount easy to find.

1 year ago

star star star star star_border

jordan cummins Gilbert, AZ

Has been an easy experience so far. easy to make the payment each month.

6 years ago

star star star_border star_border star_border

Shauna Ferland Clarksville, TX

They charge too much interest and are not very helpful with renegotiating loan.

6 years ago

star star star star star_border

Cheryl Linden Cave Creek, AZ

very easy to pay loan; get loan put on hold; low payments

6 years ago

star star_border star_border star_border star_border

Difficult to reach a person when questions arise.

2 years ago

We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.