Universal Solar Direct: Read 155 User Reviews From Real Homeowners

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Charlie Murphy

I had a couple of minor glitches in the beginning with communications and they worked their tails off to figure it out. They monitored my system and gave me great customer service. During installation, they started at 7:00am and worked all day until 5:00pm. They were clean, perfect, and i didn't even know they were there. I highly recommend them to anybody who's looking for solar.

1 year ago

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Martin Krüger

I am really pleased with the results. It is good for the money. Bills are only like twelve dollars a month for air conditioning instead of four hundred and eighty seven. The product is made in the USA. The warranty is good. I am happy with the way it was installed though it was slow because of the high wind. They did a really careful job. I had a guy on the roof fixing some tiles who had been in the roofing business for a lot of years and he said they did a really good job and anchored everything just right. Now that I have solar I see it everywhere.

1 year ago

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Leonie Weiß

Universal has a twenty five year parts and labor warranty. I don’t think anybody else has this type of service. It is an excellent company. It is really well managed. The employees are great. They honor their promises and follow up with issues. They monitor your solar, which is great but if you are trying to get work they are absolutely wonderful. They schedule an appointment and show up at the time agreed upon. If anybody has the choice, they should one hundred percent choose this company.

1 year ago

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Jonathan Meyer

Justin and his install team were professional and fast. The salesman listened to what I wanted and did not hard sell me on other stuff. My 20 dollar bill a month during the Summer is a gift from heaven. Cant thank you enough Universal Solar Direct. We want to thank Rita personally for dealing with our HOA. They were giving us push back and she took care of it. Thanks guys.

1 year ago

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Willie Perkins

USD was right there to provide an estimate without any sales pressure. Thank you Sergey! They were able to go over and explain everything and additionally answer any and all questions. This also includes being able to call during the process of installation to further explain how things are done. The team that came out to install were great and took time to answer the curiousity questions of how things were connected, etc. Thank you.

1 year ago

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Philip Hill

Excellent follow through and great people to work with. They made the options on the quote easy to understand. Helped with all the regulatory approvals, worked directly with APS to make it easy on me, and followed up after each step. The installers came exactly when scheduled, very professional and easy to communicate with. Shout out to Trevor and the crew. Overall this has been a great experience

1 year ago

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Carl Lucas

Customer service is superior and they are really good at answering questions and providing feedback and support. Sometimes it's a little difficult to call about certain situations, but they're really good at explaining the process. I was very satisfied with the installers. Justin and his crew were very efficient, cleaned up afterwards, and explained to me what they were doing through the whole process. They use excellent products and have great warranties to back them up.

1 year ago

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Donald Cole

If I have an issue with the system, they help me because they monitor it from their side as well. There have been a couple of times where they've called me when I had a power down and started things back up. The installation went much faster than I thought. They had to pull a lot of tiles out but finished everything within two and a half days. They had the place cleaner than when they started. They are fantastic people to work with and are such a pleasure.

1 year ago

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Alex Anthony

Their warranty is for twenty five years and they stand behind their warranty. We had a problem with the panel and they not only took care of it but credited us for the time we did not have the solar panels working. They are an honest company which is hard to find here in Phoenix. It has more than paid for itself. Their panels look beautiful compared to my neighbors.

1 year ago

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Martino Stilwell

I couldn’t believe how fast they got all of the installation done given that there is a pandemic going on. They showed up when they said they would and did the work. I even noticed that one of the panels was cracked and they replaced it with no cost. The Panasonic panels they put on are designed for the desert. The whole experience has been pleasant.

1 year ago

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Mark Jogs

I am really pleased with the results. It is good for the money. Bills are only like twelve dollars a month for air conditioning instead of four hundred and eighty seven. The product is made in the USA. The warranty is good. I am happy with the way it was installed though it was slow because of the high wind. They did a really careful job. I had a guy on the roof fixing some tiles who had been in the roofing business for a lot of years and he said they did a really good job and anchored everything just right. Now that I have solar I see it everywhere.

1 year ago

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James Thompson

I saw this company during the Knights game and called them. Jeff was very knowledgeable and follow up during the whole process. The Installation went very smoothly there were some broken tiles but they fixed.Javi kept us updated on what would be happening during the process. We are very impressed with the solar system and recommend them to anyone in the market for solar.

1 year ago

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Henry Wels

The communication from Ryan was exceptional. We had some issue with the city permit and she and his team did all they can to work on it and kept me in the Loop. Eduardos team was also good with the installation.

1 year ago

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Williams Henrique Mesa, AZ

I am very happy and satisfied with the whole service. The technician who came to install our system was friendly and explained very well how the system works and he answered all our questions.

2 years ago

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Eugene Moebius Henderson, NV

I worked with Universal and had a great customer experience. I’ve had multiple home improvements done to my house and know the difference between and bad. Thanks to the team I have no power bill!

2 years ago

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Eric Smith

I shopped three contractors to install my solar. Universal had the top quality products and the install was way cleaner than what I saw on my neighbors home. All said, glad I went with Universal.

11 months ago

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Jeff Stephen

This company was fantastic! They kept us informed every step of the way. Everything was done like they said and it was done correctly. No problems with anything. Would highly recommend USD .

11 months ago

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Jake

I am impressed with everybody that I have been in contact with. It has been like clockwork. The installation was done in a matter of hours. It was excellent. It is the best company I have ever worked with! Thanks Guys

11 months ago

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Ethan

A great company. Customer service was great. I had problems with thing that communicated how much power was being produced and they called me. I didn’t even have to call them.

11 months ago

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David Kim

John was our first contact with the company and he walked us all the way through. They did everything they said they were going to do. They are fast and courteous. They are nice. I would recommend them.

11 months ago

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Kiley Serles

Daniel did an amazing job with my solar installation. He was professional, efficient, and very thorough. The system has been working flawlessly, and I couldn’t be happier with the service Daniel provided. He made the process stress-free.

1 year ago

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Joane Facio

Hugo was very efficient and professional during the installation of my solar panels. He explained everything clearly and made sure the installation was done to the highest standard. The system is working great, and I’m very happy with Hugo’s work.

1 year ago

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Madelon Holohan

Tivon did an outstanding job with my solar installation. He was very professional and knowledgeable, ensuring that everything was done correctly. The system has been working perfectly, and I’m very happy with Tivon’s service. Highly recommend!

1 year ago

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Hedda Degravelle

Tivon provided excellent service from start to finish. He was professional, knowledgeable, and very efficient. The installation went smoothly, and the system is performing perfectly. I’m very pleased with Tivon’s work and would recommend him.

1 year ago

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Teodor Guirand

Hugo was fantastic throughout the installation process. He was very professional, courteous, and made sure everything was done right. The system has been working perfectly, and I’m very happy with the service Hugo provided. Highly recommend!

1 year ago

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Glynn Kuchar

Daniel did a wonderful job installing my solar panels. He was very professional, efficient, and knowledgeable. The installation was completed quickly, and the system is working flawlessly. I would highly recommend Daniel for any solar work.

1 year ago

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Garp Carlisle

Tivon was great! He made sure the entire installation process went smoothly and took the time to explain everything to me. The panels were installed perfectly, and the system is performing well. I’m very happy with Tivon’s service.

1 year ago

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Frazier Mcgath

Hugo did an outstanding job with the installation of my solar system. He was professional, friendly, and very efficient. The system has been working flawlessly since the installation, and I’m very pleased with the service Hugo provided.

1 year ago

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Carmela Fisanick

Daniel was a true professional during my solar installation. He worked quickly and efficiently, ensuring everything was done correctly. The panels were installed perfectly, and the system has been working great since. Daniel did an excellent job!

1 year ago

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Faustine Letizia

Tivon did a fantastic job installing my solar panels. He was very professional and knowledgeable, making sure everything was done to the highest standard. The system is performing perfectly, and I’m very happy with Tivon’s service.

1 year ago

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Ephram Crisanti

Hugo provided excellent service during my solar installation. He was prompt, professional, and very efficient. The installation was completed quickly, and the system has been working perfectly since. I highly recommend Hugo for any solar work!

1 year ago

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Kordula Emery

Daniel was incredibly professional and efficient during the installation of my solar system. He made sure everything was done right and explained the process to me clearly. The panels are working perfectly, and I’m very satisfied with Daniel’s work.

1 year ago

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Caitrin Dutchess

Tivon did an amazing job with my solar installation. He was very knowledgeable and made sure everything was done properly. The system has been working flawlessly, and I couldn’t be happier with Tivon’s service. He made the process easy and stress-free.

1 year ago

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Darsey Gerrard

This company offers great service for a good price. Every time I've called in with questions, they answer right away or contact me quickly after if I leave a message. The installation process was very easy and they were done quicker than I expected. I haven't had any issues and have had a great experience overall.

1 year ago

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Daffy Gerardot

Universal Solar Direct You guys always take good care of me. I haven’t had any issues with the technology other than one incident where the battery failed and you guys took care of it quickly. It has been five years and I am still experiencing a new unit.

1 year ago

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Hillary Cosenza

Tivon’s professionalism and attention to detail really stood out during my solar installation. He explained everything clearly and made sure the panels were installed for maximum efficiency. The entire process was smooth, and I couldn’t be happier with the results. Tivon did an outstanding job!

1 year ago

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Paul Anthony

Justin provided excellent service during the installation of my solar system. He was thorough, efficient, and took the time to ensure everything was working properly before leaving. His knowledge and professionalism were evident throughout the process. I’m very satisfied with Justin’s work!

1 year ago

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Blake Langill

Ozzy provided top-notch service during my solar installation. He was punctual, professional, and very efficient. The entire process was seamless, and the system is working perfectly. I couldn’t be happier with Ozzy’s work. He made the whole experience stress-free!

1 year ago

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Patrice Beltram

Tivon was amazing from start to finish. He made sure everything was done correctly and explained the system in detail. His professionalism and attention to detail really stood out. The installation went smoothly, and I’m very happy with the results. Tivon did an incredible job!

1 year ago

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Becki Gallinaro

I had a great experience with Ozzy during the installation of my solar panels. He was professional, friendly, and very efficient. He made sure everything was done to the highest standard, and the system is working perfectly. I would highly recommend Ozzy for any solar installation!

1 year ago

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Karina Amistoso

Ozzy was incredibly helpful and professional throughout the installation. He arrived on time, worked diligently, and made sure everything was done right. The system has been working great since the installation, and I’m very happy with Ozzy’s service. Highly recommend him!

1 year ago

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Abbie Myslinski

Tivon was outstanding! He handled the installation with great care and precision. His attention to detail and expertise made a huge difference. The installation went smoothly, and the system is performing perfectly. I’m very pleased with the service Tivon provided.

1 year ago

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Urban Matos

Justin did an excellent job with my solar installation. He was professional, courteous, and very knowledgeable. He made sure everything was done to the highest standard, and the system has been working flawlessly. I would definitely recommend Justin for any solar work!

1 year ago

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Tiffanie Gillis

Justin did a fantastic job installing my solar system. He was professional, knowledgeable, and worked quickly without sacrificing quality. I appreciated how thorough he was in making sure everything was done right. The system has been working great, and I’m very pleased with Justin’s service.

1 year ago

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Taylor Mille

Tivon was an absolute pleasure to work with. He was very patient and explained the entire process to me in detail. His expertise and professionalism made the installation process stress-free. The panels were installed perfectly, and I’ve already seen great results. Thanks to Tivon for his excellent service!

1 year ago

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Sturgis Hilde

I couldn’t have asked for better service from Ozzy. He was prompt, courteous, and extremely efficient. He kept me informed throughout the installation and made sure everything was running smoothly. The system is performing perfectly, and I’m very satisfied with the entire experience. Ozzy did a fantastic job!

1 year ago

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Praneetf Matchen

I had a wonderful experience with Tivon. He was incredibly knowledgeable and took the time to explain every aspect of the installation to me. His professionalism and expertise were evident throughout the entire process. I felt confident knowing Tivon was handling everything. The panels are working great, and I couldn’t be happier.

1 year ago

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Normie Zaitlin

Ozzy was fantastic during the installation of my solar panels. He arrived on time, worked efficiently, and made sure everything was done perfectly. His attention to detail and professional attitude really stood out. I’m very happy with the results, and the system is working flawlessly. Thanks to Ozzy for making the process so smooth!

1 year ago

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Nicolas Austin

Highly recommend them. It is a great experience. Everything works as projected. All across the board the service is very good. Every time I call them, they take care of my issues perfectly. Ozzy who came out to my house were professional and knew exactly what he was doing.

1 year ago

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Terry Simpson

Really happy, they are very good company. I definitely recommend them to friends and family. I never have issues with the system. They did a very good job installing it. It was smooth and quick and cleaned up after also. I’ve several questions and they respond quickly and are always polite. Everything is followed through.

1 year ago

Universal Solar Direct Reviews