Universal Solar Direct: Read 47 User Reviews From Real Homeowners

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Oisin O’Sullivan

Seriously this was such an easy process from the first meeting. I had been researching solar and company's for a few years now and with USD , I felt what they offered above all the other company's I spoke with. And the installers were amazing. They configured everything to be such a clean looking job. From a no pressure sales team to the wonderful friendly tech support. So happy. Thank you USD .

1 day ago

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Patrick O’Brien

They installed my system with American Made products, on time, and it has been seamlessly functioning ever since. They did not oversell me in the size of my system. I've consulted them three times since: twice to inquire and then install an EV charger, and once to question if my dusty panels needed cleaning to function at peak efficiency. They could have sold me a cleaning, but instead, they showed how my system output was unchanged by desert dust from when new and shiny.

1 day ago

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Cian Smith

Anytime I call them, I either speak to somebody or get a return phone call by the end of the day to resolve my issues or concerns I have. During installation, they were very good at telling me exactly what they were going to do at each step in the process. They explained how they were placing panels on top of the roof and how they were going to put wires and pipes into the garage. I've had no issues or concerns. I had one small problem and they called me and resolved it immediately. They have the best product for the best price. They have a great warranty.

1 day ago

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Charlie Murphy

I had a couple of minor glitches in the beginning with communications and they worked their tails off to figure it out. They monitored my system and gave me great customer service. During installation, they started at 7:00am and worked all day until 5:00pm. They were clean, perfect, and i didn't even know they were there. I highly recommend them to anybody who's looking for solar.

1 day ago

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Martin Krüger

I am really pleased with the results. It is good for the money. Bills are only like twelve dollars a month for air conditioning instead of four hundred and eighty seven. The product is made in the USA. The warranty is good. I am happy with the way it was installed though it was slow because of the high wind. They did a really careful job. I had a guy on the roof fixing some tiles who had been in the roofing business for a lot of years and he said they did a really good job and anchored everything just right. Now that I have solar I see it everywhere.

4 days ago

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Leonie Weiß

Universal has a twenty five year parts and labor warranty. I don’t think anybody else has this type of service. It is an excellent company. It is really well managed. The employees are great. They honor their promises and follow up with issues. They monitor your solar, which is great but if you are trying to get work they are absolutely wonderful. They schedule an appointment and show up at the time agreed upon. If anybody has the choice, they should one hundred percent choose this company.

4 days ago

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Jonathan Meyer

Justin and his install team were professional and fast. The salesman listened to what I wanted and did not hard sell me on other stuff. My 20 dollar bill a month during the Summer is a gift from heaven. Cant thank you enough Universal Solar Direct. We want to thank Rita personally for dealing with our HOA. They were giving us push back and she took care of it. Thanks guys.

1 week ago

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Alexander Horn

When we initially went solar, we went with a different company and that company went belly up when we called them since my solar was not working. The manufacture referred Universal to help get my system back up and running. They did a really good job. They fixed everything in one day and it was back up and running. Thanks to Donovan.

4 days ago

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Carolin Brandt

Talked to ten different companies before I bought this and looked especially at their solar panel’s performance and their warranties and their panels came up as number one. They have the best program and they are local and have nice customer service. They had it all installed in a few weeks. It was done correctly and as they advertised.

4 days ago

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Simon Riedel

A inverter failed and Tivon from their support center called me to tell me they were coming out to replace it under the warranty. The remote monitoring was one the reasons I bought it. They were able to tell me about a problem with out me knowing about it. It has been trouble free. Thanks Team!

4 days ago

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Jeremy Mendoza

Half the price of other solar quotes and they have been great to work with. They did everything for the installation process. We filled out the paperwork and they handled everything in two weeks, which was less than we expected.

4 days ago

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Kevin Carlson

Good company to work with. I think they are trustworthy. They do what they say they are going to do. Frances and Lacey kept us informed. They are very professional. When they installed it, they cleaned up. They painted all the pipes to match the house and installed bird nets. The neighbors did not have and I see the birds at there house everyday.

1 week ago

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Stephen Alvarado

The quality is better than anybody else. They are very good. They follow up like they should. Everything they told me they would do they did. It is working perfectly. They had this 0% option which I choose compared to all the other companies which had interest. Glad we made the move to go solar.

1 week ago

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Mirana Lerma Carrasquill

Universal Solar Direct has excellent customer service made the end-to-end retail solar panel process a 5-star experience. They worked closely with us to ensure a seamless and cost effective design, estimate, purchase, and install on our 2600sqft home in Phoenix, AZ. Even though we were out of town during a large portion of the project they ensured everything was taken care. They had a checklist of online forms to fill out, and took care of submitting required HOA and SRP documents. Start to finish took less than two months. Enjoying minuscule electricity bills and looking forward to expanding system for future battery storage system and EV charging plugin.

3 weeks ago

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Juan White

The entire process was amazing, Universal Solar Direct took care of all the Paperwork, from HOA approval, SRP, and permitting. They were there to assist and explain everything to us and keep us up-to-date on everything.

1 week ago

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Ethan Greene

No pressure sales like some door to door solar sales reps do. We did our research and called Universal Solar Direct. John came out and explained in detail about the different types of panels. Not the cheapest but better quality system American made. We will be soon adding a battery.

1 week ago

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Tyler Romero

Very good customer service. Lacey will communicate with you with what is going on and when things will happened. It is great. They got it gone when they said. The panels are doing the job and saving me money every day the sun comes up.

1 week ago

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Aaron Johnson

Very good customer service. Lacey will communicate with you with what is going on and when things will happened. It is great. They got it gone when they said. The panels are doing the job and saving me money every day the sun comes up.

1 week ago

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Willie Perkins

USD was right there to provide an estimate without any sales pressure. Thank you Sergey! They were able to go over and explain everything and additionally answer any and all questions. This also includes being able to call during the process of installation to further explain how things are done. The team that came out to install were great and took time to answer the curiousity questions of how things were connected, etc. Thank you.

3 weeks ago

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Philip Hill

Excellent follow through and great people to work with. They made the options on the quote easy to understand. Helped with all the regulatory approvals, worked directly with APS to make it easy on me, and followed up after each step. The installers came exactly when scheduled, very professional and easy to communicate with. Shout out to Trevor and the crew. Overall this has been a great experience

3 weeks ago

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Carl Lucas

Customer service is superior and they are really good at answering questions and providing feedback and support. Sometimes it's a little difficult to call about certain situations, but they're really good at explaining the process. I was very satisfied with the installers. Justin and his crew were very efficient, cleaned up afterwards, and explained to me what they were doing through the whole process. They use excellent products and have great warranties to back them up.

3 weeks ago

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Donald Cole

If I have an issue with the system, they help me because they monitor it from their side as well. There have been a couple of times where they've called me when I had a power down and started things back up. The installation went much faster than I thought. They had to pull a lot of tiles out but finished everything within two and a half days. They had the place cleaner than when they started. They are fantastic people to work with and are such a pleasure.

3 weeks ago

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Alex Anthony

Their warranty is for twenty five years and they stand behind their warranty. We had a problem with the panel and they not only took care of it but credited us for the time we did not have the solar panels working. They are an honest company which is hard to find here in Phoenix. It has more than paid for itself. Their panels look beautiful compared to my neighbors.

4 weeks ago

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Brain Lahr

Brian answered all my questions at the consultation. He answered them in a very timely manner. It has gone as well as I hoped. They use name brands components and the panels are better quality than other competitors out there. Note: make sure the panels warranty is 25 years. Brian showed me some companies only have a 12 year warranty.

3 weeks ago

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Anita Eaton

Money has been taken off my bill but the money I pay for the solar panels each month is more than my electric bill was before. We don’t plan on living in our house for another thirty years which is when the panels will finally be paid for.

3 weeks ago

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Martino Stilwell

I couldn’t believe how fast they got all of the installation done given that there is a pandemic going on. They showed up when they said they would and did the work. I even noticed that one of the panels was cracked and they replaced it with no cost. The Panasonic panels they put on are designed for the desert. The whole experience has been pleasant.

1 month ago

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Mark Jenkins

The inverters seem to be the latest technology and the panels I picked up are the highest quality. They are very proactive communicating with me.

1 week ago

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Anthony J

Kudos to Cody for his commitment to satisfaction. The installation was efficient, and he left the job spotless. These guys are the truth. I give the installers much respect for being on that roof in the extreme heat. Safety was implemented and made me more comfortable with guys on my roof.

7 months ago

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Mark Jogs

I am really pleased with the results. It is good for the money. Bills are only like twelve dollars a month for air conditioning instead of four hundred and eighty seven. The product is made in the USA. The warranty is good. I am happy with the way it was installed though it was slow because of the high wind. They did a really careful job. I had a guy on the roof fixing some tiles who had been in the roofing business for a lot of years and he said they did a really good job and anchored everything just right. Now that I have solar I see it everywhere.

7 months ago

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James Thompson

I saw this company during the Knights game and called them. Jeff was very knowledgeable and follow up during the whole process. The Installation went very smoothly there were some broken tiles but they fixed.Javi kept us updated on what would be happening during the process. We are very impressed with the solar system and recommend them to anyone in the market for solar.

7 months ago

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Henry Wels

The communication from Ryan was exceptional. We had some issue with the city permit and she and his team did all they can to work on it and kept me in the Loop. Eduardos team was also good with the installation.

7 months ago

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Devid wils Los Angeles, CA

10/10 Service and quality products. They were a breeze to deal with and if you want some one who has been around not a new company then go with this company. They have been doing solar for more than 12 years. If you do your research there are not that many companies that have that much experience.

9 months ago

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Prince Daniel

They have the best equipment that is available and the salesperson Brian didn’t put a lot of pressure on us. I like that the panels have low degradation over time. Any time I have questions they take care of things that needed to be taken care of.

7 months ago

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Victoria Edet

I recommend having solar panels in your home, it helps you reduce your electricity bills each month. Call Universal Direct Solar, the best company. Also for all Hispanic people if you need solar panels ask for Jorge I highly recommend them.

7 months ago

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Yattah Konah

Choosing this solar company was the best decision for our family The installation was seamless and the panels are performing beyond our expectations Its not just about saving money its about making a positive impact on the environment and this company delivered beyond our expectations.

7 months ago

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Fernandez luez

I cant praise this company enough for their attention to detail. The solar system they installed is not only efficient but also aesthetically pleasing It seamlessly blends with our home and we're proud to showcase our commitment to renewable energy.

7 months ago

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Katrina S

The solar panels installed by this company have truly exceeded my expectations. Not only are they highly efficient, but the impact on my monthly energy bills has been nothing short of impressive. The investment has paid off remarkably.

7 months ago

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Williams Henrique Mesa, AZ

I am very happy and satisfied with the whole service. The technician who came to install our system was friendly and explained very well how the system works and he answered all our questions.

9 months ago

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Eugene Moebius Henderson, NV

I worked with Universal and had a great customer experience. I’ve had multiple home improvements done to my house and know the difference between and bad. Thanks to the team I have no power bill!

1 year ago

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Alex Norris

Was impressed with USD They came out for an annual inspection to check if the system was working. Thanks for checking the system!

7 months ago

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Youku Norris

Jeff's friendly demeanor made the entire experience enjoyable. It's rare to find such a personable professional in this field.

7 months ago

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Zoyen Flu

Kudos to Eugene and Universal Solar Direct for their commitment to satisfaction. The installation was efficient, and the job was left spotless.

7 months ago

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Md Shoheedul islam

I like the solar panels.They are good company .They set up quick and efficiently.

8 months ago

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Alex Dibala

Awesome service! We love our solar panels. No issues a year out. Very professional and the savings are incredible.

7 months ago

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Joseph Eleojo

Awesome service! We love our solar panels. No issues a year out. Very professional and the savings are incredible.

7 months ago

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Cody Meier Phoenix, AZ

Referred to my neighbors, loved the install guys

1 year ago

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Minniti Gilbert, AZ

Basic ripoff artists. Took a large deposit in September 2020 and as of the end of February 2021 hasn’t started the installation.

3 years ago

Universal Solar Direct Reviews

Summary of Reviews