The Solar Exchange Reviews

3.6

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11 User Reviews

5.9

Overall Score

3.6

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11 User Reviews

5.9

Overall Score

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Summary of Reviews

Star Rating

3.6

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11 Reviews

Review Breakdown

5 grade

64%

4 grade

3 grade

2 grade

1 grade

36%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Karon Willoams

Solar exchange does not respond in a timely fashion, they make appointments and don't show up, and don't call to reschedule. If there is a problem with your system they ignore you. It's has taken months to get any kind of response from them. They have horrible customer service!

3 years ago

Reply from The Solar Exchange

Karon, I've seen some communication between you and Matt, and there was a time when you were happy with the work we've done. The Solar Exchange went through a period of having an Office Manager who was not updating the calendar for our installers, and would not reach back out to inquiries. Unfortunately it seems like you were affected by that bad actor. I assure you that things are much different at The Solar Exchange now! Please don't hesitate to reach back out so that we can show you how we are improving.

Jan. 4th, 2022

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Verified Customer

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Win Snowflake, AZ

I requested a quote for an upgrade. They refused to do line item. Had them do a repair which didn't completely work and had to have another company fix the issue .

3 years ago

Reply from The Solar Exchange

Win, we are always willing to give an itemized bill for the work we do. If there was an issue with work we did, I'm sad that you didn't call us to let us know. We would have been more than willing to come back out and right the issue.

Jan. 4th, 2022

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Verified Customer

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Cherie Concho, AZ

Honestly, we're knowledgeable about solar and the prices an items recommend were: under powered and over priced for the project.

3 years ago

Reply from The Solar Exchange

Cherie, I'm sorry you felt that our pricing was too high. The products we sell are top-notch, according to all major solar dealers. Our pricing is generally middle-ground. We aren't the cheapest, but there are certainly companies out there that ask much more. If you have any issues about specifics in your recent invoices, please call into our office and I'd love to break it down with you.

Jan. 4th, 2022

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Verified Customer

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Judy Cooley Scottsdale, AZ

We have reached out to them multiple times to upgrade our Solar system and have yet to get an estimate.

3 years ago

Reply from The Solar Exchange

Judy, The Solar Exchange went through a period of having an Office Manager who was not updating the calendar for our installers, and would not reach back out to inquiries. Unfortunately it seems like you were affected by that bad actor. I assure you that things are much different at The Solar Exchange now! Please don't hesitate to reach back out so that we can show you how we are improving.

Jan. 4th, 2022