The Solar Exchange Reviews

3.6

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11 User Reviews

5.9

Overall Score

3.6

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11 User Reviews

5.9

Overall Score

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Summary of Reviews

Star Rating

3.6

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11 Reviews

Review Breakdown

5 grade

64%

4 grade

3 grade

2 grade

1 grade

36%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Lou Carlassara Saint Johns, AZ

Soar excage goes far beyond the call of duty . Since the lithium batteries were installed,I haven't heard the generator run . I get up I the morning and can make a pot of coffee. The simple things make me happy.

2 years ago

Reply from The Solar Exchange

Thank you for the review Lou! Glad we got to see you in the office today. Love the friendly, small-town vibe you bring with you.

Jan. 4th, 2022

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Verified Customer

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Clem

The quality of the service is timeless. I am completely satisfied with the work. They came on the scheduled date. It is top tier equipment. I would highly recommend everyone in the are use them.

2 years ago

Reply from The Solar Exchange

Thank you Clem. We appreciate you!

Jan. 4th, 2022

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Verified Customer

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Earl Anderson Concho, AZ

It's been 6 years since my last dealings with Solar Exchange. At that time they were fast, curteous, and professional. They got the work done, did the clean up well.

2 years ago

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Verified Customer

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Carmen

Good people, great vibes and very knowledgeable. They answer every question I have, even crazy questions. Installation didn't take too long. It is reasonably priced.

2 years ago

Reply from The Solar Exchange

Thank you for the review Carmen. Matt, the owner, has been in solar for 32 years and knows his stuff. We do our best to keep up with him and to provide the best service we can!

Jan. 4th, 2022

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Verified Customer

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Karon Willoams

Solar exchange does not respond in a timely fashion, they make appointments and don't show up, and don't call to reschedule. If there is a problem with your system they ignore you. It's has taken months to get any kind of response from them. They have horrible customer service!

2 years ago

Reply from The Solar Exchange

Karon, I've seen some communication between you and Matt, and there was a time when you were happy with the work we've done. The Solar Exchange went through a period of having an Office Manager who was not updating the calendar for our installers, and would not reach back out to inquiries. Unfortunately it seems like you were affected by that bad actor. I assure you that things are much different at The Solar Exchange now! Please don't hesitate to reach back out so that we can show you how we are improving.

Jan. 4th, 2022

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Verified Customer

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Gary

It's been fantastic. I never have any kinds of problems. Installation was fantastic. Everything works.

2 years ago

Reply from The Solar Exchange

Glad your system is running well Gary! If for some reason something stops working, we will honor any warranties on your system and get you back to living your best solar life ASAP.

Jan. 4th, 2022

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Verified Customer

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Win Snowflake, AZ

I requested a quote for an upgrade. They refused to do line item. Had them do a repair which didn't completely work and had to have another company fix the issue .

2 years ago

Reply from The Solar Exchange

Win, we are always willing to give an itemized bill for the work we do. If there was an issue with work we did, I'm sad that you didn't call us to let us know. We would have been more than willing to come back out and right the issue.

Jan. 4th, 2022

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Verified Customer

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Quint Heber, AZ

Knowledgeable, friendly staff, prompt and honest business.

2 years ago

Reply from The Solar Exchange

Thank you Quint. We always strive to be prompt, and we will always be honest with our customers!

Jan. 4th, 2022

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Verified Customer

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Cherie Concho, AZ

Honestly, we're knowledgeable about solar and the prices an items recommend were: under powered and over priced for the project.

2 years ago

Reply from The Solar Exchange

Cherie, I'm sorry you felt that our pricing was too high. The products we sell are top-notch, according to all major solar dealers. Our pricing is generally middle-ground. We aren't the cheapest, but there are certainly companies out there that ask much more. If you have any issues about specifics in your recent invoices, please call into our office and I'd love to break it down with you.

Jan. 4th, 2022

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Verified Customer

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Wendy and David Campbell Snowflake, AZ

Good service, decent price, good people.

2 years ago

Reply from The Solar Exchange

Thank you for the kind words!

Jan. 4th, 2022

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Verified Customer

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Judy Cooley Scottsdale, AZ

We have reached out to them multiple times to upgrade our Solar system and have yet to get an estimate.

2 years ago

Reply from The Solar Exchange

Judy, The Solar Exchange went through a period of having an Office Manager who was not updating the calendar for our installers, and would not reach back out to inquiries. Unfortunately it seems like you were affected by that bad actor. I assure you that things are much different at The Solar Exchange now! Please don't hesitate to reach back out so that we can show you how we are improving.

Jan. 4th, 2022