Tephra Solar Reviews

Sales - 2 stars Project Management - 2 stars Installation team - 5 stars I am extremely frustrated with my experience with tephra solar and would have a hard time recommending them to anyone. I met with Tephra’s sales representative on Oct 28th 2023. I signed the contract to move forward on Nov 1, 2023. Tephra completed the design of the plans on Feb 6th, 2024 and completed the install on Mar 6, 2024. The city of Henderson was scheduled for their inspection on Mar 19, 2024. I was informed on Mar 28, 2024 that the city was waiting on tephra to place an additional placard and that it has been ordered. I have received no update to my question on whether this will delay the inspection from NV energy, which I was initially quoted around 2 weeks for them to come out and inspect before the solar system can be turned on. 5 months in from signing the contract, I still do not have usable solar. I initially chose to go with tephra for 3 reasons: Price My house would not be tephra’s first for the neighborhood. They were supposedly doing their first install in our neighborhood a week after I met with the sales representative on Oct 28, 2023. My wife and I did not want to be the test house for the neighborhood They would deal with the HOA approvals. Around January 22nd 2024, I found out that they had not installed in my neighborhood before (probably why it took so long for the designs to be completed) and on the day before the install I had found out that they had also not gotten the appropriate approvals from the HOA. I ended up having to do most of the approval work after the sales representative learned that he wasn’t actually able to get the approvals on my behalf. To his credit, he did come out and try to get the neighbor sign off part of the process done and had been actively communicating with the HOA when he figured out he hadn’t completed the approval process. I still had to get 3 out of the 4 neighbors myself and submit for the approval. The sales representative did take all the blame for dropping the ball on the HOA approval. I also later found out that the solar install did not come with critter guard unless it was listed in the contract. Critter guard was pitched to me as a standard offering in addition to the 25 year panel and roof warranty. I have all this information in the notes I took from the initial discussion on Oct 28th, 2023 so I could discuss with my wife. The project manager communicated often. Usually that there was no update, other than that Tephra was trying to figure out the best design for my home. I believe the project manager should have had a better handle on verifying the approvals were completed (specifically the HOA). I am especially annoyed because of the lack of response to my questions about the status of the HOA approvals leading up to the installation date. After my second follow up, I was told it was done and we were good, until I asked for evidence of the approval. I also have not received a response to my question on if the issue with the city inspection will delay NV energy’s inspection. At 5 months into this process, I am losing my patience and that has prompted me to write this review before having working solar. The installation crew great. They were friendly, answered all of my questions, and worked quickly. Best part of the company. I don’t believe the miscommunications with the sales rep or the frustrations I am having are indicative of the practices of a bad company. I definitely don’t feel that Tephra is putting their best foot forward to make it right and improve my experience. I hope that his review will force the company to be better in the future and warn anyone that may be considering tephra that they will need to make sure to manage them carefully.

Over all I like my solar panels. I was hoping they would completely eliminate my electric bill, however I'm still paying 20 a month. So if there are power outages I still have no electricity.