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Tephra Solar Reviews

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6.4

Overall Score

Star Rating

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3.9

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53 Reviews

Review Breakdown

5 grade

70%

4 grade

0%

3 grade

4%

2 grade

0%

1 grade

26%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Jason Marriott

**AVOID THIS COMPANY** It all started out good or so I thought... First off they will gouge you if you finance, they won't even offer the cash price (30% lower, sounds fraudulent right? 30% tax "credit"....) You'll have to start out by doing their job with the city/county/hoa for appovals and permits. Then comes the install that may or may not happen, and if it does happen the day you schedule. They won't finish... They'll also 100% leave nasty goop and garbage for your kids and dogs to attempt to eat. Almost guaranteed they'll fail the first inspection because they half ass all their work. Then again, they'll have to *maybe* schedule the inspection weeks after install. They'll lie to the finance company that the work is completed and your loan will start before completion. The CEO Jared is a joke, ask the employees, it'll entertain you. Odd that he's the only reason why some solar review websites rate this company fair, supposedly he has ceo "experience". The PM's were probably found after staying the night at a holiday inn express (find the commercials to understand). Just do yourselves a favor and stay away from this company. Unless of course you like paying someone else to do some work that you'll have to do yourself anyway.

1 year ago

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Jay Beck American Fork, UT

I want to start off by saying to ALWAYS read the contract and don't take your salesman's word for anything! They will do anything to get a sale! They told me that I would DEFINITELY be saving money every month with solar and I now have a solar payment AND STILL have over half my power bill, as well, which combined is double what my power bill was before! They also told me that solar definitely adds value to your home! It doesn't, at least in Utah it doesn't. I just sold my home and my realtor said solar adds no value to a home and it also cost us a LOT of offers! Only got one offer for 30K less than what we were asking, which royally screwed me and my family financially! Without the solar, we would have had at least 10 offers, based on what my realtor told me from everyone that checked our place out. They were all deterred by the solar payment they would have had to take on. Without the solar, we could have had a bidding war and potentially made 10-20K more than asking. So all in all, the salesman that lied to me cost me 40-50K when selling my house, all so he could make a thousand dollars of commission from selling me on solar. DO NOT BUY FROM TEPHRA SOLAR!! Biggest mistake of my life!

2 years ago

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jce no New Port Richey, FL

We had solar panels installed by Tephra in February. The installation crew showed up three times before our roof was ready. The panels had been in delivered and sitting in our garage for over a month before that. All because our project manager was incapable of actually managing a project. They asked us to go on the roof to take measurements, they couldn't send a professional over to do it. We have a metal roof and we were told there would be no penetration but the panels are screwed straight through the brand new metal. We were told the install would take half a day. It took two full days. We were told within 30 days the inspections would be completed. It took over two months. The delay was caused by the project manager not having filed the correct paperwork. I had to call our energy company myself in order for them to finally send someone over to complete the inspection. Now that the solar panels are in, the app that they provided isn't reporting our production correctly. The technician who finally turned on the panels apologized for the delay and lack of communication but it's been over a week and they haven't responded to us. There has been no communication, mis-statements, and flat out lies from these people. Do not use them.

2 years ago

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AngeloJ Colorado Springs, CO

True to their words they have installed solar panels to my home in May 24, 2022. But are they producing power no their current state. According to Tephra Project management website my project is only 87% complete. Im waiting on an inspection from Pikes Peak Regional Building Department. https://app.portalcx.io/portal/2d8894a0-bdab-4abd-8e8a-1fe20fd41138. At first when I reach out Tephra Project Management team they informed me of plan changes and that it would have to be resubmitted. I was told wait 2 weeks. Then they just stop picking up the phone after I've waited and called back. Ive texted the persons provided the updates and no answer. Ive called Colorado Springs Utilities to what was holding up was CSU stated that a inspection is required. Was able to access my Pikes Peak Regional Building Department plans/permits online and show no movement from May 12, 2022. Now I'm stuck with paying for solar panels and a electric bill.

3 years ago Edited June 13, 2024

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Gerrie Maveety

Finished sale in March 2022. It's now September 2022, NO SERVICE, paid the loan company 4 consecutive payments and still paying $350 or more in electric bills. Lost a whole sunny summer of credits here in Nevada. Our electric bill has actually increased. Wondering how I made this mistake. Efforts to reach Tephra have fallen on deaf ears. No answers or returned calls from the company. I may need to contact a lawyer. Save yourself the time and aggravation and do not use this company!

3 years ago

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Clinton Dowland Herriman, UT

I have never been so dissatisfied with a company they promise a lot and deliver very little. Just try getting ahold of customer service. My salesman totally ghosted me before the panels were installed. He promised to be there through completion. The last time he got back with me he was very negative about the company also. Not very comforting feeling I have about them being Around much longer

3 years ago

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Megan Garcia

The customer service communication with them overall is horrible. I am not saving anything, if anything I'm paying double on electricity. I still have a large utility bill on top of paying for the solar panels. They are a huge scam wish I had never gotten them.

1 year ago

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frustrated Colorado Springs, CO

Have waited MONTHS to complete my installation. Communication from their Project Manager has been frustrating at best, wasting a LOT of my time on missed appointments, failed inspections, and weak excuses. Cannot recommend.

3 years ago

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Jesse Pueblo, CO

We were sold system that doesn't even cover the electricity we use. We are now paying for a useless system alo g with a utility bill. I have called and emailed for o er a year and nothing has been done. All we hear is they will get back to us. I am now looking into a lawyer. Worst company I have ever dealt with. Don't bother with them.

3 years ago

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Mark S Salt Lake City, UT

Their sales tactics are very misleading and disrespectful to every homeowner. To tape a flier to the garage door leaving residue. Misleading people to think that this is Rocky Mountain Power that is trying to get homeowners to call. Our city has No Soliciting regulations and what they did is blatant disregard to these rules.

3 years ago

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Ourhallclan

I have been disappointed in Tephra. It months longer than agreed to install the panels and then I never received the $400 referral bonus I was promised after I got my son to install. He also is unhappy with Tephra. Sorry I got them involved!

3 years ago

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Tephra solar

Tephra is the last company I would refer my business to. They don’t address problems and continue to try to nickel and dime you for a problem they created. Poor, poor, poor customer service!

1 year ago

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Joseph Villalpando Colorado Springs, CO

Didn't use them, but their door-to-door salesman ignored my "no soliciting" sign even after I asked if they saw the sign. Proceeded to lie to me, which means they obviously didn't care.

2 years ago

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Not A. Karen Colorado Springs, CO

Teenagers, knocking doors to sell the product. Rude, aggressive, argumentative AND cussing as they walk away from the door when you say “NO THANK YOU”.

2 years ago