Sunline Energy Reviews

Hi TW,

We appreciate your feedback and while this is not the experience of most customers, we are working to provide top quality service to every customer and apologize that you were not pleased with some aspects of the installation.
The consumption feature is not included as part of our contracts. This feature can be installed on about 30% of service panels with the standard equipment provided, but for the majority of service panels additional hardware and labor is needed. This process may also involve sorting out the existing wires for the circuits in the home in order to feed them through the hardware responsible for providing the consumption data. As you might imagine, this can take some time if the wire management of the existing circuits is poor.

As for the trash, plants and lock and key set we will add that to our report to ensure that this feedback is taken into consideration and apologize for any inconvenience caused

We're happy to look into what it would take to expand your system. Feel free to call into our office during business hours 858-252-2280 (ext 5)

Please contact your assigned project manager and we would be happy to address this.

Hi Dan, thank you for getting in touch to let us know what went wrong.

Thank you for your review, James. We take every criticism to heart and constantly try to improve our services.

Thank you for the feedback. I looked into your project and a 400 amp main panel service upgrade was added to the scope of work. Unfortunately these service upgrade dates are out of our control and we’re all at the mercy of SDG&E here. I show we finally have a service upgrade date in January. We look forward to completing your project as soon as possible.

Hi Rob, thanks for flagging this up to us, we’re sorry to hear about your experience.

Thank you for the feedback. A main panel upgrade was added to your project that required trenching. Unfortunately these service upgrades can added a significant amount of time to a project. I'll contact your estimator to ensure we're providing more accurate time frames. We appreciate your business and again thank you for the feedback.