Sunline Energy: Read 122 User Reviews From Real Homeowners

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Verified Customer

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Marilyn San Diego, CA

I am very happy that I chose Sunline. So many shady operations are willing to offer deals that have long term nasty consequences it was refreshing to deal with a competent and honest company that knew what it was doing and were willing to give me what I needed and wanted in a timely manner. They are the best contractor I have ever used, of any kind. I have had my solar panels for five years and they are still performing wonderfully. A couple of years ago, there was a monitoring software upgrade, so I needed to contact them about passwords. The help was prompt and, as usual, courteously given. I am thinking of adding batteries, but no one will be installing them except Sunline

3 years ago

Reply from Sunline Energy

Thank you so much for your kind words, Marilyn. We really appreciate you taking the time out to share your experience with us — We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to working with you again in the future!

Dec. 9th, 2021

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Verified Customer

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Tim Mathos Temecula, CA

YELP REVIEW – Sunline Solar Review – 5/23/18 Two years ago, my wife and I were searching for a reliable company to install a pool solar heating system for us. We did a good deal of online research, and contacted and interviewed several reps from competing companies. In addition to studying up on the solar industry, residential solar issues and prices, we also looked carefully at reviews, BBB ratings and company history. Surprisingly, we discovered that some solar businesses go “out of business” shortly after installation, thus leaving the customer “high and dry” with a useless warranty. Of course, even before contacting any solar company, we made sure to purchase a variable speed pool pump, which was a must. We eventually chose Sunline Energy and are happy with our decision. The initial process of having someone come out to our house to explain each step went smoothly, and within three weeks the installation began. We were also happy that they had included a pool solar control system for which other companies wanted to charge extra. We did notice, in terms of areas for improvement, that those employees who install the solar panels do not always understand the pool solar control systems, which are, of course, part of the entire "solar package." That being said, we especially appreciated the follow up customer service response when we recently noticed some minor water leaks from our rooftop. We contacted Sunline Energy via their website and within 36 hours a very nice professional repairman named, Edwin, came out, thoroughly examined our solar panels and connectors, and discovered that we actually had two leaks. He noted that sometimes the gaskets within the connectors wear out or may have been kinked during installation. Edwin quickly repaired the gaskets and showed me the worn out ones. He even inspected our solar panels and stated that they were in excellent shape. I was so very happy that Sunline Energy had cheerfully, promptly and professionally sent out such a knowledgeable and personable young man to perform our repairs, which were under warranty. We love our solar pool heating system. I trust we will continue to receive the same product quality and excellent customer service in the future. UPDATE: 11/24/21 I am still impressed by the excellent customer service and response time.

3 years ago

Reply from Sunline Energy

Hi Tim! Thanks so much for for taking the time to leave us a 5-star review and that we are still able to provide you with excellent customer service and quick response times. We work hard to meet expectations like yours. We're here if you need anything.

Nov. 30th, 2021

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Verified Customer

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Robert San Diego, CA

I'm really happy with the way the project came out, the price is good and and it worked very good and I would recommend them to anybody. Very positive. I have been using the customer support when I call in the order and they were good. The information was quick within a day or so, but it take we had to wait for the city to approve it. They had to come back and repair that and the city came back another day and it was all approved.

3 years ago

Reply from Sunline Energy

Hi Robert, we are glad to hear that you hare happy with the way your solar project came out. Thank you so much for taking the time to write a 5-star review.

Nov. 30th, 2021

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Verified Customer

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Nicola San Diego, CA

The last guy that called me was super nice because I thought I set up in an auto- payment and I was late on my last payment and he was super nice about it and let me get my account to set that up now. He was a really kind person to talk to. Installlation was good, I honestly didn't really pay attention to it, I was busy with work so I think it was fine, the only thing that confused me a little bit was that it took a little longer to be on the grid than I thought it was but that's not off to sunline energy

3 years ago

Reply from Sunline Energy

Thanks for your kind words, Nicola. We really appreciate you taking the time to share your experience with us.

Nov. 30th, 2021

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Verified Customer

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Jessica Middleton San Diego, CA

Solar panels installed on time. The company worked well coordinating with the roofers. All work was done outside. No need to access the inside of the house. The company tracks the function of each panel and contacts the homeowner if there is any problem. Panels have been in place for over 5 years. This company continues to be reliable with excellent customer service. They are have our highest recommendation without any hesitation.

3 years ago

Reply from Sunline Energy

Thank you for your kinds words, Jessica. We really appreciate you taking the time out to share your experience with us!

Nov. 30th, 2021

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Verified Customer

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Karyn Newbill San Diego, CA

They designed solar for us, explained everything very well, did a quick install. Two years later we a still very happy. We'd had other quotes but Sunline explained everything about solar, and panel companies and systems so much clearer, offering many options. Great experience!

3 years ago

Reply from Sunline Energy

Hi Karyn, we are so glad you had a great experience with our company. Thank you so much for taking the time to leave us a 5-star review.

Dec. 9th, 2021

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Verified Customer

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Marvin La Jolla, CA

Best work and service around. Don't go to anyone else. I have heard and seen through friends about the other big names. This common has the efficacy of a large company but the touch of a local company. Any problems? They come out and take care of it.

3 years ago

Reply from Sunline Energy

Marvin, thank you for recommending us in your review! We’re glad we made your experience with us a great one and we are here if you ever need us.

Nov. 30th, 2021

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Verified Customer

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Catherine Escondido, CA

They communicate well and take care of pretty much everything. They handled all the paperwork. That was pretty helpful and I appreciated it. Everyone was professional and responded quickly to questions. They replaced the roof so that took two days and it was another two days to install the solar panels.

3 years ago

Reply from Sunline Energy

Thank you for the kind words, Catherine! Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.

Nov. 30th, 2021

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Verified Customer

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JoemarZ_0316Ort La Mesa, CA

They were very professional and communicated every step of the way and were timely if they get it they said they were going to one time. There was a slight delay because they had to come get all the channels but once they had it it was very smooth.

3 years ago

Reply from Sunline Energy

Hey JoemarZ, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!

Nov. 30th, 2021

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Verified Customer

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TW San Diego, CA

They did a good job designing and installing the system. But they left trash all over my property, lost the key to my property, left dust and debris all over some unrelated electrical equipment, and destroyed some of my plants around the sides of the house. They also promised to connect a part of the new solar box so that I could monitor my energy consumption. They never ended up doing that part, then later quoted me an extra $300 to do it (the original agreement was to have them do it at install time, as part of the original quote). They did end up making most of it right. When I complained, they cleaned up the trash, replaced the plants, and reimbursed me for the cost of a new lock and key set. But they never connected the wires for energy consumption monitoring, and still want me to pay hundreds to get it done after-the-fact.

3 years ago

Reply from Sunline Energy

Hi TW,

We appreciate your feedback and while this is not the experience of most customers, we are working to provide top quality service to every customer and apologize that you were not pleased with some aspects of the installation.
The consumption feature is not included as part of our contracts. This feature can be installed on about 30% of service panels with the standard equipment provided, but for the majority of service panels additional hardware and labor is needed. This process may also involve sorting out the existing wires for the circuits in the home in order to feed them through the hardware responsible for providing the consumption data. As you might imagine, this can take some time if the wire management of the existing circuits is poor.

As for the trash, plants and lock and key set we will add that to our report to ensure that this feedback is taken into consideration and apologize for any inconvenience caused

Dec. 10th, 2021

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Verified Customer

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Jeff Bergstrom Oceanside, CA

3 years ago

Reply from Sunline Energy

Hi Jeff, thank you so much for your review. We are sorry to hear we missed the underlayment. This is definitely doesn't sound like the service we try to provide to our customers. We take every criticism to heart and constantly try to improve our services.

Nov. 16th, 2021

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Verified Customer

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Ogonowski Mark San Diego, CA

The permit and installation process was really great Sunline took care of obtaining the city and SDGE permits. I have not had an elec bill in the three years since the installation.

3 years ago

Reply from Sunline Energy

Mark, thank you for the great review. That's so great to hear that you no longer have an electric bill!

Dec. 9th, 2021

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Verified Customer

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Jay Carlsbad, CA

We are very happy with our solar system installed by Sunline. It's been working for approximately 5 years now without a single problem. The entire process from design to completion was fluid and professional.

3 years ago

Reply from Sunline Energy

Thanks Jay! We’re thrilled to hear you haven't had any issues with your solar energy system. Your feedback is appreciated. If you have any further needs or questions, please reach out!

Dec. 9th, 2021

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Verified Customer

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erwin shustak Del Mar, CA

Sunline is a company committed to teamwork and excellence. They were great from the very outset of the project thorugh 3 years plus after installation. Very rare these days.

3 years ago

Reply from Sunline Energy

Erwin, we appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

Nov. 30th, 2021

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Verified Customer

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Sarah Cleveland Escondido, CA

Very responsive, efficient, customer friendly. Only recommendation would be to make sure all their employees state their names when they arrive at a job. I want to know who is at my house.

3 years ago

Reply from Sunline Energy

Hi Sarah, thank you for this 5 star reviews. I will make sure to pass on your recommendation to the project managers.

Nov. 30th, 2021

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Verified Customer

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Joni Carlsbad, CA

No problems. Very responsive. Everybody's been really great and so far it's a very positive experience. I like that they don't subcontract anything out and that they do roof and solar.

3 years ago

Reply from Sunline Energy

Hi Joni, we are glad to hear you had no problems and we were responsive. Your kind words are really appreciated!

Nov. 30th, 2021

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Verified Customer

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Dr. Gerard San Diego, CA

There was some challenges. We had a miscommunication about date and we eventually got it, but it was a little bit challenging to figure out when the insulation. To get the solar system up and running took several months. I would say the quality seems fine, everything seems to be in order.

3 years ago

Reply from Sunline Energy

Hello Dr. Gerard, we are sorry to hear you had issues with communications and delays. We appreciate you bringing this to our attention.

Dec. 2nd, 2021

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Verified Customer

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Mike San Diego, CA

I believe that I have the best value and service for my money. Everything is fine and everything has been going along very well and when I speak to anyone there they're very professional.

3 years ago

Reply from Sunline Energy

Thank you so much for this 5-star review, Mike. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Nov. 30th, 2021

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Verified Customer

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Donovon White San Diego, CA

Very professional and timely. We really appreciated that their review of our electric bill and their recommendation for the size of our panel array were so accurate. No overselling.

3 years ago

Reply from Sunline Energy

Thank you so much for your kind words, Donovon. We really appreciate you taking the time out to share your experience with us

Nov. 16th, 2021

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Verified Customer

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Jean Dittmyer La Mesa, CA

Great sales staff, easy to work with, and installers were competent and careful about COVID. Helpful once system was installed as well. No complaints at all.

3 years ago

Reply from Sunline Energy

Hi Jean, we are incredibly grateful that you took the time out to leave us a 5-Star review.

Dec. 9th, 2021

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Verified Customer

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Steve Grebenstein La Mesa, CA

Wanted to add 2 or 3 more panels to my array so I hah to call 3 times before anyone called back, and then was persuaded not to add them. I was very disappointed. Initially, my system was designed by one of your owners, who subsequently was incarcerated, but he was a great guy & very helpful. He said that I could add panels whenever I wanted.

3 years ago

Reply from Sunline Energy

We're happy to look into what it would take to expand your system. Feel free to call into our office during business hours 858-252-2280 (ext 5)

Dec. 9th, 2021

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Verified Customer

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Ted Rancho Santa Fe, CA

Getting the solar system installed initially was fine, but the follow-ups on some of the issues I've had weren't addressed. I had one of the panels not generating much electricity and I wanted to add a few more panels. Someone from Sunline contacted me, I sent the information requested, but haven't heard back for 7 months. Still waiting.

3 years ago

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Verified Customer

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Anonymous San Diego, CA

The equipment is good. During the installation there was an incident at the roof, one of the tiles was damaged and today I still haven't heard whether this is going to be completed. Installation was fast probably less than a day. They should just improve their follow up.

3 years ago

Reply from Sunline Energy

Please contact your assigned project manager and we would be happy to address this.

Dec. 10th, 2021

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Verified Customer

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Robert Swanton Oceanside, CA

Proposed a project, executed on time followed up and resolved an equipment problem which they found on their monitors without any involvement on my part.

3 years ago

Reply from Sunline Energy

Hi Robert, thank you for the review. We are happy to hear we were able to execute and resolve your equipment problem. Please let us know if you need anything else.

Nov. 30th, 2021

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Denise Garratt San Diego, CA

Our original solar provider went out of business. When it was time to replace our roof, I called the local solar companies. The lack of call-backs was surprising. Sunline energy came through for us and worked with our roofer to remove and reinstall twenty-two solar panels. I have only used Sunline Energy for the removal and replacement of solar panels. They have not been my solar provider. They were very professional and courteous.

3 years ago

Reply from Sunline Energy

Hi Denise, we aim to provide our customer with the best experience. We're here if you need anything.

Nov. 17th, 2021

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Verified Customer

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Benson Ramon Oceanside, CA

As far as the solar performance, it is working as expected. Also asked for additional panels quote and it was provided in a timely manner.

2 years ago

Reply from Sunline Energy

Hi Benson, thank you for your review. We are glad to hear that your solar performance is working as expected. We’re here if you need anything.

Jan. 3rd, 2022

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Verified Customer

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Thomas Robinson San Diego, CA

Quality & VALUE. We shopped around and they offered the best price. They provided us with superior panels and very high quality monitoring systems.

3 years ago

Reply from Sunline Energy

Thanks for the awesome review, Thomas!

Dec. 21st, 2021

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Verified Customer

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Derek Lakeside, CA

Excellent service. Start to finish was a smooth process. Matthew was the rep I worked with and he explained everything very thoroughly.

3 years ago

Reply from Sunline Energy

Hi Derek, we are happy to hear that your solar project went smoothly. Your feedback is appreciated.

Dec. 21st, 2021

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Verified Customer

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Joe Ireland San Diego, CA

top notch professionalism and customer service, from the initial sales process through every step of installation and ongoing dialogue.

3 years ago

Reply from Sunline Energy

Hey Joe, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!

Dec. 9th, 2021

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Verified Customer

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Ming Wong Lake Forest, CA

Great customer support, knowledgeable design personnel, skilled installation personnel, timely installation, excellent administrative support.

3 years ago

Reply from Sunline Energy

Hi Ming, we really appreciate your 5-star review. We are glad to hear we provide you with great customer support and excellent administrative support. If you have any further needs or questions, please reach out!

Dec. 9th, 2021

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Verified Customer

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Luz Melina Marrufo San Diego, CA

Fast service and very friendly workers everything was done in a timely manner workers picked everything up once they were finished with the project

3 years ago

Reply from Sunline Energy

Luz, we appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

Dec. 9th, 2021

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Verified Customer

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anonymous San Diego, CA

Ineffective management team. Slow to respond, overcharges, and have clueless. They are happy with signing you on for jobs, but when the job actually needs to take place, took forever and multiple tries and one of the worse experience I had. The only saving grace was the engineers that helped me out which are contractors and isn't even hired by the company for full time.

3 years ago

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Verified Customer

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Veronica San Diego, CA

There was a real lack of communication within the company between the sales department and the workers or the contractors that do the work. We ended up firing Sunline. They did not do the work. Make sure you get a quote in writing from them because they quoted us one price and then gave us an estimate and then came back with a twenty thousand dollar more bid and that's part of the reason why we fired them.

3 years ago

Reply from Sunline Energy

Thank you for the feedback. There was a substantial amount of wood work expected after your site evaluation. Had we started construction you would have been financially obligated to pay for all the wood repairs which would have been substantial. We choose to be honest and upfront with you about the wood work expected and agreed to bilaterally cancel our agreement. We wish you the best of luck!

Dec. 9th, 2021

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Verified Customer

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Anonymous Escondido, CA

They did what they said they would do. Install was seamless and it took two to three days. They showed up on time they cleaned up the explain things.

3 years ago

Reply from Sunline Energy

Hello, we are incredibly grateful that you took the time out to leave us a 5-Star review. We’d love to continue providing great service to awesome customers like you.

Nov. 30th, 2021

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Verified Customer

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John Vista, CA

So far I'm very happy. I don't have any equipment yet. They responded to all my questions and didn't ask for a lot of money up front.

3 years ago

Reply from Sunline Energy

Hi John, we are happy to hear that you are happy with our services so far. Please don't hesitate to reach out if you have any further questions. Your satisfaction is our top priority.

Nov. 30th, 2021

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Verified Customer

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Anonymous San Diego, CA

They are very quick to respond. It appears as though everything's operating. Install took about five months and it went very smoothly.

3 years ago

Reply from Sunline Energy

Hi! thank you so much for the 5-star review.

Nov. 30th, 2021

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Verified Customer

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P. Kim Ladera Ranch, CA

Made the whole process very easy. They did practically everything for me. Inspection with SDGE went through without any issues.

3 years ago

Reply from Sunline Energy

Thank you so much for your 5-star review!

Nov. 30th, 2021

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Verified Customer

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Todd Cardiff San Diego, CA

We did have a leak, but they immediately stepped up to fix it. Character of company comes through when things don't go perfectly and Sunline reacted very professionally.

3 years ago

Reply from Sunline Energy

hanks for the awesome review, Todd! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Nov. 16th, 2021

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Verified Customer

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Connie Mission Viejo, CA

The staffs are professional, knowledgeable and most importantly punctual. I also feel that the company is honest and trustworthy.

3 years ago

Reply from Sunline Energy

Dear Connie, Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!

Nov. 16th, 2021

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Verified Customer

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Dave Alpine, CA

Great service they discovered a year after installing that one of panels was not working properly and they were able to correct

3 years ago

Reply from Sunline Energy

We are incredibly grateful that you took the time out to leave us a 5-Star review.

Nov. 16th, 2021

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Robert Lindgren San Diego, CA

Sunline did a great job on installing my solar panels. I initially had 17 panels installed. Roughly 2 years later I added 14 panels. I’d added an EV charger and hot tub so my electricity consumption had increased substantially.

3 years ago

Reply from Sunline Energy

Hi Robert, thank you for your 5 star review. We look forward to working with you again in the future!

Nov. 17th, 2021

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Stuart Herrington Carlsbad, CA

Very professional and Skilled and accommodating. After my system was well out of when one could call for a free service call, it went down because of local power company actions. Called Sunline for rescue and they diverted a tecchi to me within a couple hours. Was prepared to pay, but was told not to worry, it was not necessary.

3 years ago

Reply from Sunline Energy

Hello Stuart, we are so happy to hear we were able to be accommodating. We are always here if you need anything.

Nov. 17th, 2021

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Tim Miller Carlsbad, CA

Was a smooth installation and we were able to get it completed by the end of year. I have already gotten 2 other customers for Sunline without compensation. I keep recommending them. Would be nice to get recognized for bringing more customers to Sunline.

3 years ago

Reply from Sunline Energy

Hi Tim, we are glad to hear you had a smooth installation. We really appreciate you being a customer and helping to share the word about us.

Nov. 17th, 2021

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Verified Customer

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Matthew Steinkamp Imperial Beach, CA

Customer had to follow up with quotes and timelines. Installation was a bad experience. After install the panels have done well

3 years ago

Reply from Sunline Energy

Hi Matthew, thank you for your review, all feedback is important to us and we’re sorry to hear you had a bad experience with your solar installation.

Dec. 21st, 2021

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Verified Customer

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James Jacoby San Diego, CA

Sunline customized my solar energy system and did not use subcontractors on the job... only Sunline employees

3 years ago

Reply from Sunline Energy

James, we appreciate your business and value your feedback. Thank you for the review.

Dec. 9th, 2021

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Verified Customer

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Gene Miller Oceanside, CA

Friendly, great product and installation, fair prices. Dealing with Sunline was great from start to finish.

3 years ago

Reply from Sunline Energy

We are so grateful for your 5-star review, Gene. Thanks for sharing your rating with us.

Dec. 9th, 2021

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Verified Customer

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Craig Wyckoff Mission Viejo, CA

They did not place my panels in the optimal locations and as a result my production suffered. Designing my system from Google maps is a poor way to do it. Good for Sunline's profits, bad for my production.

3 years ago

Reply from Sunline Energy

I looked into your project and 7,905 kWh was the estimated annual production in Year 1 on the proposal we provided you. I then pulled your actual production numbers from SolarEdge for the last 3 years which are the following: 2018 = 8,130 kWh / 2019 = 8,310 kWh / 2020 = 8,440 kWh. I'm sorry to hear you're upset with the system design and production. Thank you for the feedback.

Dec. 10th, 2021

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Verified Customer

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Don Lewis Fallbrook, CA

Sunline did a great job. Very satisfied, professional installation. Could not ask for a better outcome.

3 years ago

Reply from Sunline Energy

Hi Don, we are so grateful for your 5-star review. Thanks for sharing your rating with us.

Nov. 30th, 2021

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Verified Customer

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Gerald Burke San Diego, CA

Good service. Most recently had to update the wifi information and took a couple days phone calls to get the correct information.

3 years ago

Reply from Sunline Energy

Hi Gerald, thank you for your feedback. We're sorry you had to wait a couple of days to get the correct information for your wi-fi. I will pass this on to our managers to better improve in this area.

Dec. 2nd, 2021

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Verified Customer

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Joyce Reyes Oceanside, CA

Our original PM was horrible! Her name is Elizabeth. They replaced her with Travis who was amazing but Elizabeth left a bad taste

3 years ago

Reply from Sunline Energy

Joyce, we could not be more disappointed to hear about your experience. Please know that we will be addressing this review with the team so they can learn from it and do better in the future.

Dec. 2nd, 2021

Sunline Energy Reviews

Summary of Reviews