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Sunline Energy Reviews

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7.0

Overall Score

Star Rating

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4.5

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124 Reviews

Review Breakdown

5 grade

71%

4 grade

15%

3 grade

7%

2 grade

1%

1 grade

6%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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anonymous San Diego, CA

Ineffective management team. Slow to respond, overcharges, and have clueless. They are happy with signing you on for jobs, but when the job actually needs to take place, took forever and multiple tries and one of the worse experience I had. The only saving grace was the engineers that helped me out which are contractors and isn't even hired by the company for full time.

4 years ago

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Veronica San Diego, CA

There was a real lack of communication within the company between the sales department and the workers or the contractors that do the work. We ended up firing Sunline. They did not do the work. Make sure you get a quote in writing from them because they quoted us one price and then gave us an estimate and then came back with a twenty thousand dollar more bid and that's part of the reason why we fired them.

4 years ago

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Reply from Sunline Energy

Thank you for the feedback. There was a substantial amount of wood work expected after your site evaluation. Had we started construction you would have been financially obligated to pay for all the wood repairs which would have been substantial. We choose to be honest and upfront with you about the wood work expected and agreed to bilaterally cancel our agreement. We wish you the best of luck!

Dec. 9th, 2021

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Jason San Diego, CA

I have used Sunline for two properties. On the first property, I had an excellent experience with them and the overall process worked out well. My second property was far from the same experience I had the first time. Between issues with several broken roof tiles, issues replacing the correct ones, not following the contract (I paid for 100 amp sub-panel and received a lower amp panel, when I questioned the engineer he said I could upgrade it later), my panels were downgraded to a lower wattage last minute prior to installation, and what frustrates me the most is that I paid extra for SDGE RMA and was never given another option like upgrading my power panel, which in retrospect would have made more sense for my installation and cleaner looking.

4 years ago

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Reply from Sunline Energy

Hi Jason, thank you for bringing this to our attention. We're sorry you had a bad experience with the solar installation for your second property. We'll strive to do better.

Nov. 17th, 2021

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Daniel Ghormley Ramona, CA

They didn't communicate and installed a panel without saying anything. I ended up redoing the whole job again when they were done

4 years ago

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Rather not say

Deadlines aren't being met. Installation dates continue to change. Project supposed to be completed before December.

3 years ago

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Reply from Sunline Energy

Hello, I will be sure to pass on your feedback to our team members here, and we will work hard to ensure that we maintain transparency going forward. Thank you again for taking the time out of your day to give us this feedback. We apologize for any inconvenience.

Jan. 3rd, 2022

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Donna Fallbrook, CA

There Guarantee in warrantee has not been honored like I was told when I signed up with them

3 years ago

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Reply from Sunline Energy

I don't know what you're referring to as we always honor the warranties we provide our customers. Please contact our service department immediately and we would be happy to sort this out.

Dec. 9th, 2021

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Shaneburckle Costa Mesa, CA

You haven't done any work yet. I'm still waiting since March!

3 years ago

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Reply from Sunline Energy

Unfortunately there is a huge issue with Tesla Powerwalls that are out of our control. We hope to start receive Powerwalls on a consistent basis moving into 2022.

Dec. 9th, 2021

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Robert San Diego, CA

No one ever to call me during my appointment

4 years ago

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Reply from Sunline Energy

I'm not sure what you mean as if we were in the middle of our appointment there would be no need to call you. If you would like any assistance please call into our office and we're happy to help out in anyway.

Dec. 9th, 2021