Solgen Power Reviews

3.6

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131 User Reviews

6.2

Overall Score

3.6

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131 User Reviews

6.2

Overall Score

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Summary of Reviews

Star Rating

3.6

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131 Reviews

Review Breakdown

5 grade

36%

4 grade

26%

3 grade

15%

2 grade

1 grade

14%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Mike Liberty Lake, WA

The communication from Solgen has been terrible. It has taken almost 10 weeks to fully complete the install. I only found out they were waiting for a final part to complete the install because I called them. Even while waiting for the part, I was told they would contact me when it arrived but had to follow up to see when the installation would be finished. It is more a complete lack of communication that is the problem.

3 years ago

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Verified Customer

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The installers are a nightmare and customer service can't help out at all. It is very complicated. There is a lack of communication. The system works but not very well. It has not saved me as much as originally quoted. It is false advertising. They said in winter it would provide 93 percent and in the summer it didn't even provide 50 percent. It is a scam. I am stuck in a contract that has me paying my bills and a loan agreement. It is horrible.

4 years ago

Reply from Solgen Power

We're sorry to hear that you're frustrated with your experience. Please do not hesitate to contact our main office so we can address these issues. Thank you for your feedback!

Oct. 12th, 2021

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Verified Customer

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David Stevenson Tucson, AZ

Delayed installation that not the fault of TEP. I was promised a new Nest Thermostat and have yet to receive. Solgen promised no electric utility bills for first 6 months after installation. I am still being charged by TEP after the installation.

3 years ago

Reply from Solgen Power

Hi David! Thank you for your feedback. We try to be as transparent as possible through the Solar process. Please reach out to our team, so we can make sure you get what you were promised!

Mar. 18th, 2022

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Verified Customer

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Neil

I think they could be more hands on with the customer. I have multiple people I have worked with. They should have representatives for the customer. I would have liked someone to come out and break down the equipment. They were able to get it done on time and it works.

4 years ago

Reply from Solgen Power

Thank you for the honest feedback, Neil. We are constantly looking to improve our processes to give customers the best experience possible! Thank you for going solar!

Oct. 12th, 2021

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Verified Customer

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Gary

I wish they would improve their customer service. Within the first year I've already had problems and they do not respond to the repair in a timely manner so I've been without during the best generating summer in the history of Spokane I've been without one panel. The installation process was reasonably good.

4 years ago

Reply from Solgen Power

Hey Gary! We are glad the installation went smooth. I'm so sorry to hear about the rest of your experience though. We are constantly looking for ways to improve our systems so thank you for the honest feedback. Can you call in and give us a little more info so we can get this addressed asap?

Sep. 27th, 2021

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Verified Customer

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Rob Belfair, WA

They didn't keep there timeline for install. Had to start making payments before they were installed. And after they were installed it took another 3 Months before they were turned on

4 years ago

Reply from Solgen Power

We apologize for the delay in your installation. There are a variety of factors that can prolong the process unexpectedly. Thank you very much for your feedback.

Oct. 12th, 2021

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Tim Smothers Seattle, WA

This month I begin to pay for a system that I cannot verify is working. Customer service responds to my request to fix the system but there is never any follow through. They were holy in the spot to take my money but nothing else with regards to the end product. I've panels on my roof, but the monitoring system, Sense has yet to work, customer service indicates I've a bad unit, two months ago, the companies monitoring system which sits on my network also (I was told by support) is not working, I'm in their generating power, but my only monitor is the meter and my bills and usage on bills, which is the same usage as pre-solar, yay! Everyone sends to wish to do the right thing, but it never ever happens with this group. The business model is nice except for follow through. I live in a remote city in Oregon, so maybe that's the issue, but to be honest they didn't deliver in the small stuff (a promise to provide LED bulbs for the house as part of the package, this never happened as well). Can't wait to pay on a non working system.

2 years ago

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Verified Customer

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Patty Rohman Winlock, WA

as far as I am concerned the job is not finished until they send a roofer out that knows what type of flashing belongs on a regular roof and not a gabled roof.

4 years ago

Reply from Solgen Power

Hi Patty, please don't hesitate to contact the office and our roofing experts will be able to assist you and answer any questions you have!

Nov. 16th, 2021

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Verified Customer

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Dean

Intallation is going terrible. I'm not even hooked up yet. I've had actually went for my second electrical inspection.

3 years ago

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Verified Customer

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Diane

Installation was fine but it is still not working and I haven't talked with them yet.

3 years ago

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Verified Customer

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Edie

No feedback. No communication. They really need to work on customer service.

3 years ago

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Verified Customer

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albert jacobs Richland, WA

Once you pay them,they do not return calls or e-mails.

3 years ago