SOCO Solar Power Reviews
4.2
6.7
Overall Score
Verified Customer
Review Source
Pedro Montrose, CO
I am still getting a bill and we are almost on the longest day of the year. Was not promised what you said when we got solar installed. It took about 4 months from start to finish before we got service. Not sure if the solar system is functioning to its fullest. Was told that in the summer I should not be getting a bill from. my provider and I have been getting one since the service was installed.
2 years ago
Reply from SOCO Solar Power
We are sorry to hear about your experience, and we appreciate you taking the time to share your feedback regarding your solar installation with SOCO Solar. We apologize for any misunderstandings or unmet expectations.
We understand your frustration regarding still receiving a bill, especially considering we are approaching the longest day of the year. Our goal is to provide our customers with a solar system that significantly reduces or eliminates their electricity bills. We apologize if this has not been the case for you.
The timeline you mentioned, with a four-month duration from start to finish, is longer than what we aim for, and we apologize for any inconvenience caused by the delay. We understand that timely completion is important, and we are actively working to improve our processes to ensure a more efficient installation experience for our customers.
Regarding the functionality of your solar system, we apologize if you have concerns about its performance. It is crucial for us to ensure that your system is operating optimally. We recommend reaching out to our support team directly so that we can investigate and address any potential issues promptly.
Once again, we apologize for any inconvenience and frustration caused. Your feedback is valuable to us, and we appreciate the opportunity to learn and improve. We remain committed to addressing your concerns and working towards a resolution. Please contact us directly so that we can assist you further.
We understand your frustration regarding still receiving a bill, especially considering we are approaching the longest day of the year. Our goal is to provide our customers with a solar system that significantly reduces or eliminates their electricity bills. We apologize if this has not been the case for you.
The timeline you mentioned, with a four-month duration from start to finish, is longer than what we aim for, and we apologize for any inconvenience caused by the delay. We understand that timely completion is important, and we are actively working to improve our processes to ensure a more efficient installation experience for our customers.
Regarding the functionality of your solar system, we apologize if you have concerns about its performance. It is crucial for us to ensure that your system is operating optimally. We recommend reaching out to our support team directly so that we can investigate and address any potential issues promptly.
Once again, we apologize for any inconvenience and frustration caused. Your feedback is valuable to us, and we appreciate the opportunity to learn and improve. We remain committed to addressing your concerns and working towards a resolution. Please contact us directly so that we can assist you further.
Jun. 16th, 2023
Justin Thompson Brighton, CO
The SOCO Solar salesman “Expert” from Grand Junction walked through our 2 week old grass that I spent countless hours and thousands of dollars to plant. I can tell in the video from my security cameras he knew what he did however he didn’t care and continued on about his business being lazy. I do plan to put solar on my new home very soon. However I would be skeptical to use them and afraid they will continue to be careless and probably end up installing the “Solar Wrong” and burning my house down from being lazy and incompetent.
Be very careful using them if you do! They care about nothing and it’s pretty obvious!
2 years ago
Reply from SOCO Solar Power
Dear Justin,
We sincerely apologize for the negative experience you had with our SOCO Solar salesman. We take such incidents seriously and are committed to addressing your concerns.Rest assured, we have addressed this issue with the individual involved, and additional training will be provided to prevent similar occurrences in the future.
At SOCO Solar, we strive to deliver exceptional service to all our clients, and we deeply regret that your experience did not meet our usual standards. We take great pride in our work and the satisfaction of our clients over the past few years. This year, we have successfully served numerous customers, receiving an abundance of positive reviews. Our local team has excelled in providing exceptional service. What sets us apart is our commitment to being there for our clients not only during the installation process but also for ongoing support. We distinguish ourselves from others who may only show up for the initial installation and then disappear.
We appreciate your feedback, as it allows us to improve our services and prevent such incidents from happening again. If you decide to move forward with us for your future solar installation, we are committed to ensuring a smooth and trouble-free process. We truly have the best team in place in Southern CO and the Western Slope of Colorado.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding.
Best regards,
Joshua Scott Smith & Team SOCO Solar
We sincerely apologize for the negative experience you had with our SOCO Solar salesman. We take such incidents seriously and are committed to addressing your concerns.Rest assured, we have addressed this issue with the individual involved, and additional training will be provided to prevent similar occurrences in the future.
At SOCO Solar, we strive to deliver exceptional service to all our clients, and we deeply regret that your experience did not meet our usual standards. We take great pride in our work and the satisfaction of our clients over the past few years. This year, we have successfully served numerous customers, receiving an abundance of positive reviews. Our local team has excelled in providing exceptional service. What sets us apart is our commitment to being there for our clients not only during the installation process but also for ongoing support. We distinguish ourselves from others who may only show up for the initial installation and then disappear.
We appreciate your feedback, as it allows us to improve our services and prevent such incidents from happening again. If you decide to move forward with us for your future solar installation, we are committed to ensuring a smooth and trouble-free process. We truly have the best team in place in Southern CO and the Western Slope of Colorado.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding.
Best regards,
Joshua Scott Smith & Team SOCO Solar
Dec. 18th, 2023
Review Source
Dan Paonia, CO
I would definitely use another company. They don't tell the truth on the gov't programs, take 3 times longer to install then they say, blame it on inspectors who failed the installation 3 times and then they promised to pay 3 months of my electric bill because it took so long to install and I never saw a penny of it. Also the $8,000 I was to get back in rebates I never got because I am retired and didn't make enough to pay taxes.
2 years ago
Reply from SOCO Solar Power
Dear Dan,
We sincerely apologize for the negative experience you had with our company. We're sorry for any misunderstanding regarding government programs and the installation timeline. We understand your frustration and we take full responsibility for any delays that occurred. The issues with the inspectors were unfortunate and caused further inconvenience.
We value your feedback and will use it to improve our processes and ensure better communication with our customers.
Regarding the rebates, we apologize for any confusion or disappointment caused. It's important to note that rebate eligibility is often based on specific criteria, including income thresholds. We apologize for any inconvenience or misunderstanding this may have caused.
We genuinely appreciate your feedback and take it seriously. We're committed to rectifying these issues and ensuring a better experience for our customers in the future. If there's anything else we can do to address your concerns, please let us know.
Best regards,
Team Soco Solar
We sincerely apologize for the negative experience you had with our company. We're sorry for any misunderstanding regarding government programs and the installation timeline. We understand your frustration and we take full responsibility for any delays that occurred. The issues with the inspectors were unfortunate and caused further inconvenience.
We value your feedback and will use it to improve our processes and ensure better communication with our customers.
Regarding the rebates, we apologize for any confusion or disappointment caused. It's important to note that rebate eligibility is often based on specific criteria, including income thresholds. We apologize for any inconvenience or misunderstanding this may have caused.
We genuinely appreciate your feedback and take it seriously. We're committed to rectifying these issues and ensuring a better experience for our customers in the future. If there's anything else we can do to address your concerns, please let us know.
Best regards,
Team Soco Solar
Jun. 2nd, 2023
Josh Edwards
Lies all lies that is all we got Taylor N And his father William N this is the 3rd post and they are going to keep coming until this company makes it right
6 months ago
Verified Customer
Review Source
Shannon Taft Austin, CO
Well there slow been dealing witb this for months now still not working
3 years ago
