Shine Solar Reviews

We now have over $73,000 in debt for a 20 panel system with HVAC installed. The solar doesn’t cover our electricity usage when we repeatedly and specifically asked for 100% offset. After talking with Entergy Arkansas we were told that we would never meet our energy usage with the system installed. Our HVAC hasn’t worked right from the start and has completely fired for a second time. It doesn’t cool our upstairs hardly at all and we are completely disgusted that we ever chose to do business with Shine Solar. $73,000 for maybe 50% offset and we said over and over that we wanted 100%. There is a minimum charge monthly from Entergy and we were aware of that. But this system never will cover what we use even though they sold us a promise that it would. Save yourself a headache and choose another company!

My purchase process with Shine Solar was a little "high pressure". Overall, cost was average. Installers were super fun! Install went off in 1 day. Problems started after "Storm if Century" just days after getting set up. After the storm, my system went off line. I called Shine Solar. The technician had no idea what was wrong, he called someone else and told me someone new would come later and confirmed with a text. The next day I received a call from shine solar followed with an email stating they would not be coming to my property. That this was not their issue. I had my homeowners insurance company contacted them. They provided a $3,924 estimate for repairs to a system they had not even run a diagnostic on. I called another local company. That company sent out a technician who discovered the only problem I had was my wireless invoice had gone bad was covered under warranty and needed to be replaced. Hhhmmmmm, customer service? I think not. Shame on you Shine Solar!

I have had my panels for over a year now and it was a nightmare from day one. After installing my system. It took 3 months to get them powered up excuse after excuse, they kelp blaming the state. It took 2 10 min phone calls and they got the letter the next day. Then i call back a few months later due to 2 panels under producing. Fast forward 3 months later and several panel change out (found out with used panels) got one panel working like it should and the other worked for a short time then went back to under producing. A year later still no resolution to this issue.

The first year everything went great! No electric bill for several months! Then came the end of a good thing. My solar panels quite producing. I brought this to their attention many many times. So today 16 months of underproducing I’m finally getting the rest of my roof covered up with panels. That’s right 23 panels for 1300 square feet!!! No check for loss of production.. WHICH WAS GUARANTEED. I want my money shine Solar! BBB here I come. Between the loan and my regular electric bill I’m paying twice what I ever did before Solar

Biggest mistake I ever made was signing with this piece of crap company. I pay $184.94 a month for the solar panels and I SAVE LESS THAN $20 a month on my electric bill. Which means having Shine Solar panels on my roof is costing me an extra $150 per month. I was told they are working on a solution and are going to call me daily to keep me updated but they never call.

Customer service don't care if they screw you. it's never there fault that they under size a system. They don't want to help figure the issues and come up with a solution. they use a 3rd party lending so they get paid regardless if the customer is not satisfied. stay with your electric company you'll more then likely save more money that way.