ProVision Solar Reviews

Provision Solar installed a system consisting of Sunpower PV panels, SolarEdge inverter, and Tesla batteries. Bottom line: the system is outstanding ... but getting here has been a journey. This is a huge investment and we have experienced several challenges (you can read that as "problems"), the root cause is HELCO and to a lesser extent ProVision lack of open honesty. We signed up for the "Swell Energy Incentive" which pays an incentive to solar "producers" with battery storage. It took SIX MONTHS after we were "on line" to start to see any incentive payback. In addition, we were led to believe (by ProVision) that we would be "paid" for any solar energy over production by HELCO. This is patently MISLEADING. In fact, HELCO is the ROOT PROBLEM here - they will give you "credit" for your overproduction on your monthly bill (at about 25% of the retail energy (kWh) rate) ... BUT!!! ... after every 12 months, any accrued credit is "FORFEIT" (per HELCO's contract). This CLEARLY speaks to HELCO's big LIE about promoting renewable energy. There is absolutely NO INCENTIVE by HELCO to over-produce solar energy. ... However, Swell Energy has an exceptional concept where they pull energy from your system as needed to serve needs in your general area. This is a form of a distributed energy production and storage model that has been widely hailed in peer reviewed papers as the future of a robust and sustainable U.S. energy grid. If you sign up for Swell Energy's incentive program, you can reap the benefits that HELCO refuses to give. The only downside is the lag time in seeing those benefits from Swell ... which is (my personal guess) due largely to HELCO - not Swell. So, if you have read this far, my suggestion is ProVision offers the BEST solar panels (Sunpower) and among the best batteries (Tesla). ProVision sales people are not as thorough, open, and honest as I'd like, but there is always the need for buyer responsibilty. Provision crews are outstanding!! My belief is that HELCO has absolutely no interest in ANYTHING except lining their own pockets.

The original sales person was knowledgeable and friendly, however he left the company midway through the process. I wanted a system that would provide me with a minimal Helco bill. I got a system with a greatly reduced Helco bill. The crew that came out did good work. The other reason for only four stars is that no one came out to explain the system or how it worked selling excess power back to Helco. Once my invoice was paid I had minimal follow up service.

Excellent product (panels from SunPower and PowerWall from Tesla), expert installation, efficient operation. Only disappointment was the lack of consistent communication from the project management and staff about what to expect as we moved through the process, from the time of signing the contract to getting the various inspections and permit requirements completed to getting the system energized and operational.

The sales and design staff worked with us to develop a system that met our needs and budget. The installation crew was friendly and professional. I knocked off a star because there were several issues that needed callbacks to resolve, but in all an excellent company to deal with and we are happy with the results.

Great company to work with from start to finish. They took care of everything and eliminated the headaches. I am very happy with my system.

Provision Team is awesome. From sales, planning, installation, and follow up they were excellent.

they never pick up their meter. no information on applying on tax credit.

Tayshia O was professional, responsive and knowledgeable.

Great people to work with. Addressed any issues promptly.