ProVision Solar: Read 47 User Reviews From Real Homeowners

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Avi Elpern Santa Clara, CA

Provision was amazing to deal with! Linc helped me work out a great system that met all my needs for my home and vehicle. The design team was very professional and did a great job finding the right setup to match my needs and my home. Install team was professional and efficient and did a great job getting my system installed. I can't say enough great things about this team and the owners. During my install, an issue with my roof came up that was almost assuredly from the build of the home and yet the owners and management of ProVision took care of the problem and all repairs at their expense as the builder of the home chose not to make repairs. The ProVision team made gettingy home fixed a personal priority when they easily could have left me to figure it out myself. It's easy to do the right thing for your customers when things are going well or when it doesn't cost much to fix issues, but ProVision stepped up and took care of an issue that wasn't necessarily their responsibility at significant cost just to do what they felt was right for their customer (me). There's not a lot of companies out there like this. I would absolutely do business with this team again and suggest anyone looking for solar gives them a call!

2 years ago

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Chris Fraley Kailua-Kona, HI

The whole process was professional. We installed close to the end of the year, and they were on top of it, and got it done very quickly and cleanly. They had to wait on the install of the solar until I could get my metal roof repainted, which in turn got delayed because the paint crew (not associated with ProVision) caught covid. But ProVision worked with us, and everything happened flawlessley.

2 years ago

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Bob Kraus Kapaa, HI

Provision Solar installed a system consisting of Sunpower PV panels, SolarEdge inverter, and Tesla batteries. Bottom line: the system is outstanding ... but getting here has been a journey. This is a huge investment and we have experienced several challenges (you can read that as "problems"), the root cause is HELCO and to a lesser extent ProVision lack of open honesty. We signed up for the "Swell Energy Incentive" which pays an incentive to solar "producers" with battery storage. It took SIX MONTHS after we were "on line" to start to see any incentive payback. In addition, we were led to believe (by ProVision) that we would be "paid" for any solar energy over production by HELCO. This is patently MISLEADING. In fact, HELCO is the ROOT PROBLEM here - they will give you "credit" for your overproduction on your monthly bill (at about 25% of the retail energy (kWh) rate) ... BUT!!! ... after every 12 months, any accrued credit is "FORFEIT" (per HELCO's contract). This CLEARLY speaks to HELCO's big LIE about promoting renewable energy. There is absolutely NO INCENTIVE by HELCO to over-produce solar energy. ... However, Swell Energy has an exceptional concept where they pull energy from your system as needed to serve needs in your general area. This is a form of a distributed energy production and storage model that has been widely hailed in peer reviewed papers as the future of a robust and sustainable U.S. energy grid. If you sign up for Swell Energy's incentive program, you can reap the benefits that HELCO refuses to give. The only downside is the lag time in seeing those benefits from Swell ... which is (my personal guess) due largely to HELCO - not Swell. So, if you have read this far, my suggestion is ProVision offers the BEST solar panels (Sunpower) and among the best batteries (Tesla). ProVision sales people are not as thorough, open, and honest as I'd like, but there is always the need for buyer responsibilty. Provision crews are outstanding!! My belief is that HELCO has absolutely no interest in ANYTHING except lining their own pockets.

2 years ago

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Martin Saffery Hilo, HI

2 years ago

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Mark

Professional, courteous, responsive, knowledgeable, prompt, and communicative from start to finish. One of the absolute BEST companies we've ever done business with! Please note this is a GENUINE review...we would not only recommend ProVision to anyone but we will use them again in the future!

2 years ago

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D Yates Kailua-Kona, HI

Every member of the team was kind and respectable. Our system was designed and all the permits were applied for and approved, It was a lot faster than I had expected from what I was hearing from the County permit process and ProVision Solar handled it all.

2 years ago

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Timothy Ewing Kailua-Kona, HI

The original sales person was knowledgeable and friendly, however he left the company midway through the process. I wanted a system that would provide me with a minimal Helco bill. I got a system with a greatly reduced Helco bill. The crew that came out did good work. The other reason for only four stars is that no one came out to explain the system or how it worked selling excess power back to Helco. Once my invoice was paid I had minimal follow up service.

2 years ago

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Peggy Waterfall Kailua-Kona, HI

Excellent product (panels from SunPower and PowerWall from Tesla), expert installation, efficient operation. Only disappointment was the lack of consistent communication from the project management and staff about what to expect as we moved through the process, from the time of signing the contract to getting the various inspections and permit requirements completed to getting the system energized and operational.

2 years ago

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Doug Phoenix, AZ

I met with a Salesman named Dax O and I appreciated his knowledge and professionalism regarding the possibility of installing solar panels for my home. I felt Dax knew the product along with the timeline of installation which I really appreciated. If I end up installing solar, Dax would be my first choice. Thank you, Doug

2 years ago

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Janata Hilo, HI

It did completely go down less than 2 months after installation and they took a few days to even get back to me, but since it was right before Christmas and they did get it back up within a week, and I’ve been mostly happy with everything in the process and completely happy with the result, I didn’t take off a star.

2 years ago

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Roberto Hilo, HI

They were absolutely the easiest to work with. Everything from design, financing, inspections, installation, and post-install went so smoothly. Questions were answered right away. Deadlines were met. They communicated frequently which really helped along the way. World class pros.

2 years ago

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Shannon Mililani Town, HI

Everyone who was involved from start to finish was very respectful. I Installers were very respectful of my home and keep things clean. Very much appreciated!! I definitely recommend proVision to everyone!!

2 years ago

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Darrell Hilo, HI

2 years ago

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Joan Hilo, HI

She was great helping us throughout the process…we had questions and she had answers or found the person who could give us the answer. She followed up and was available when needed.

2 years ago

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Clyde Honolulu, HI

Although we had problems with our system Pro Vision took care of it in a timely manner. They had the installation done fast working long hours to get it done. We had to replace our electrical box too.

2 years ago

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Alan Kailua-Kona, HI

The sales and design staff worked with us to develop a system that met our needs and budget. The installation crew was friendly and professional. I knocked off a star because there were several issues that needed callbacks to resolve, but in all an excellent company to deal with and we are happy with the results.

2 years ago

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Nathaniel West Kailua-Kona, HI

Everything was great except the flexibility of work schedule. I had to make several special arrangements and take time off work to meet the crew. They always did a good job, it's just inconvenient they are based out of the Hilo side and couldn't arrive early or stay too late.

2 years ago

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Laurie Yamashiro Kaneohe, HI

There were a few bumps along the way but my electric bill savings is awesome. My only gripe is as follows: There has been a few times where an appointment was made and the work crew did not show up or they came late. This is a pet peeve for me because we plan our day around the appointment so a quick phone call to update the customer would have been appreciated.

2 years ago

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Tilden Papa'ikou, HI

2 years ago Edited January 10, 2024

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Bru-Landon Lucero Los Angeles, CA

Great communication. Guys were super professional Only thing I didn’t care for was the drilling And placing the internet cord into my house. Could have made it look nicer. But overall very satisfied.

2 years ago

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Srimoyee Chakraborty Kailua-Kona, HI

Lot of back and forth, unanswered emails/phone calls, and delays. The end result is a system that doesn't fully cover our electricity costs. The only good experience we had was with the crew who came to install, they were very professional and great to work with.

2 years ago

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Susan Pahoa, HI

Good service, the timing was faster than expected for the entire project to be complete. They came as promised to do the work and they covered all paperwork for permits.

2 years ago

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Scott Kailua-Kona, HI

I MAY BUY ANOTHER SYSTEM . PROVISION HANDLED OPERATION VERY EFFICIENTLY. MY SYSTEM WAS A LITTLE MORE COMPLICATED DUE TO THE EXISTING NET METERING BUT WE GOT IT SOLVED. MAHALO

2 years ago

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devadi dev Kea‘au, HI

I am so glad I chose ProVision. From the very first interaction to the final installation it has been a positive experience. I would recommend them highly.

2 years ago

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Michelle Starfish Phoenix, AZ

I have been very happy with Provision Solar. Their staff was super helpful! I spoke with Dax, he was knowledgeable and very friendly!! Overall a thumbs up.

2 years ago

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Peter Redmayne Kailua-Kona, HI

Provision dealt with all the permits needed and the installation was smooth and professional. We have had no problems in the year the system has been online.

2 years ago

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Melanie Falcon Kailua-Kona, HI

Shaila at Provision answered all my questions and she’s very knowledgeable. Thank you for finding and tailoring our needs.

2 years ago

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Gleb Liferenko Hilo, HI

A well designed, modern system was permitted, installed, and energized in a very transparent, predictable, and stress-free to us manner.

2 years ago

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Diana Hilo, HI

Extremely helpful. Questions always answered, work always done, staff always very helpful. We are very happy with our system.

2 years ago

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Alan Nagakura Hilo, HI

Friendly, supportive, knowledgeable about what they do. This ranges from the managers to the sales people to the technicians.

2 years ago

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Darrell HI

Great company to work with from start to finish. They took care of everything and eliminated the headaches. I am very happy with my system.

2 years ago

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Scott Kailua-Kona, HI

Provision was easy to work with and very professional during our solar journey. We love our new system!

2 years ago

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Robert Kea‘au, HI

The engineering plans, installation to on line was quick, efficient, professionally completed and timely!

2 years ago

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Harvey Llantero Hilo, HI

Friendly and professional. There were some technical hiccups but was able to fix it remotely.

2 years ago

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Brian Kailua-Kona, HI

We liked how fast and efficient things were put up and programmed. Communication is excellent!!!!!

2 years ago

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Mildred Hilo, HI

All employees were very helpful, knowledg about product and documents

2 years ago

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Michelle Araki Hilo, HI

Great service. They work fast and answered any concerns we had.

2 years ago

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Ryan Komagome New York, NY

Tayshia is always helpful, on top of things and a great communicator.

2 years ago

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Carl Hilo, HI

Provision Team is awesome. From sales, planning, installation, and follow up they were excellent.

2 years ago

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Mark Hilo, HI

Was kept well informed and whole process went faster than promised

2 years ago

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Erika Rain Hilo, HI

Extremely Proffessional, top notch company.

2 years ago

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Deborah Hughes Anaheim, CA

Very helpful and keen to solve the issue

2 years ago

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James Hilo, HI

Good customer service from point of sale thru installation

2 years ago

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Lawrence Hilo, HI

they never pick up their meter. no information on applying on tax credit.

2 years ago

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Mass Hilo, HI

Provision Solar's staff was super helpful!

2 years ago

Reply from ProVision Solar

Thank you! Please keep us in mind with your future energy needs.

Feb. 14th, 2023

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Joan Hilo, HI

Tayshia O was professional, responsive and knowledgeable.

2 years ago

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Mark Mililani Town, HI

Great people to work with. Addressed any issues promptly.

2 years ago

ProVision Solar Reviews

Summary of Reviews