Project Solar Reviews

I had Project Solar install a 10k system on my roof a year ago and it's been great. Their representative communicated well from start to finish, and although there were a few hiccups during the project, they were resolved quickly. All the staff were friendly, professional, and knowledgeable. The system has been running without any issues and we have been getting full energy output throughout the year. With the reasonable price we paid for the system, we expect to have a return on investment in just 4.5 years. I'm very happy with the product, the cost, and the service, and I would definitely recommend Project Solar to anyone.

[UPDATE] Grant from the executive team followed-up and turned around the whole experience to something very positive & caring for customers. He also acknowledged new process that is put in place as a result of this learning for betterment going forward. -- original review Beginning September of 2022, I have reached out to a few solar installers for doing my home solar installation here in Livermore. Multiple bidders came by my home to inspect the roof before providing a quote and commitments. Some local installers in fact walked me through the process including on how they are going to do and what needs to be done as part of a preparation work. In the process of awarding the project, I have also contacted ProjectSolar(registered as Silverline Home Remodeling Inc). ProjectSolar representative over the phone asked me to put down the security deposit, which I did. Also, when I inquired about what if they can’t do the project, especially if they are committing to do the work without a field visit, the representative of ProjectSolar advised that my security deposit will be refunded entirely. In the following days, Project Solar sent me multiple designs via email and I constantly brought up the roof support for solar panels(sheathing to support panels was not there on this old roof) to their attention from day one and the need for visiting the job site before finalizing designs and applying for city permits. Without my approvals or field visit they went ahead and also applied for city permits without visiting the place by this time! At this point, things started worrying me very much. Horror stories of contractors leaving the project site abandoned in the middle of a project or failed inspections! I wasn’t looking forward to the horror. After constantly reminding them to check out the place in person, over the phone Project Solar representative said they will send someone to check out the job site. Great! I have particularly asked if there is going to be a fee for that site check, and they said(over the phone), there wont be. As it is a minimum thing for a contractor, I had neither agreed nor authorized any charges for job site inspection from them to come and check if they can do the job. ProjectSolar finally sent a couple of guys to my home, as expected, they came back saying re-roofing needs to be done in order to install solar. Which is what I was raising as a possible issue from day one over and over. So the representative calls me and says I have to do the re-roof. When I asked them if they could provide a quote for re-roof, they came back saying they do not do the re-roofing at all. Advised me to get it done outside. Since they said they can not proceed at this time, I have advised them to cancel the project so I can go with some better knowledgeable installers in this field. As required, they went ahead and canceled the project. I still see permits pulled under their name from the Alameda county website even today. This is where the drama around billing unfolds. To my surprise, despite getting a promised security deposit back, Project Solar sent me a billing notice of $1462.05 on September, 28th, 2023. I’ve immediately responded, saying I neither aware of these charges nor given any authorization to do so for this project. Their billing department kept insisting the contract was signed and so I have to pay with penalties! After I advised them to not email me, instead, contact through postal mail, they’ve still sent threatening emails to put me through collections. Within a month, they have also added finance charges bringing the total to: $1,608.26 by October 18th, 2023! And puts me through collections instead of arbitration or claims court. As a consumer, I felt like I was being falsely advised and threatened with this company’s practices. For now, filing complaints with the California state licensing board and also dealing with collections agencies as I write this review.

I would have given Project Solar 5 stars on price alone. I had them perform a complete turnkey installation for about half the price that three other companies bid. I was originally thinking of DIY for my solar but then realized it was too large of a project. I had done a lot of research on solar system hardware cost and Project Solar's bid was the same as what I could have purchased it for online. As a pleasant surprise the installation charge was very reasonably priced. Because of our local power company dragging its feet, It took a long time to get the system installed. But on the flipside Project Solar had not charged me any money until the system was ready to be put in. It has been in for around three months now and my electric bills are zero dollars with credits

First off they were about 1/2 the cost of Costco SunRun, Semper Solaris, and SunPower for equivalent power. Once all the documentation was collected the install process was quick and professional. The system has been online for 8 months and has generated 7.8MwH. The home has consumed 3.3MwH in that time with AC running for weeks with temps over 90 and going over 100 degrees. And our Oven and Dryer are electric. (Gas Heat and Hot Water). We got monthly email notices from PGE that our bill will be $500 for the month. Then the bill comes and gas and electric are less than $50. Last month it was $10, August was $14. (PGE must capture consumption and only net the energy sold back to them at the end of the month). Question: would you pay $10,000 (6KwH system) to never have another electric bill? PGE electricity costs have more than doubled in the 20 years we’ve lived here making this an easy investment. This is our 3rd with solar and the lowest cost to install. We expect a 4-5yr breakeven. One way they save money is avoiding multiple trips to inspect the site. That’s on you to take pictures, fill out a couple forms, and keep the project moving forward. Start to finish (after doing cost and reference checks with all the suppliers, and several design reciews) was about 3 months.