Project Solar: Read 182 User Reviews From Real Homeowners

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Verified Customer

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Venkata

The team came on time. Whenever you have any issue with the vendors, the Project Solar team is following up with them and they're getting the issues fixed.

2 years ago

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Richard

I've been for two months trying to get somebody to repair a leak in my roof and not getting anybody to get the problem resolved. I send emails, don't get responses. I've called numerous times without getting responses. I got what was supposed to be a direct line, left a message there, and still not getting a response about getting the leak fixed. I did talk to somebody initially and at first they seemed to be relatively responsive about getting the original installer back out here. The original installer came out, but really didn't do a thorough job, didn't find the leak. So I had to hire a third party person to find the leak but that's not to void my warranty. I didn't have them actually do any repairs but I did send all the information to the support e-mail and still haven't gotten it resolved. And the interior damage is getting worse and worse every time it rains. So I'm to the point of needing to seek legal assistance I guess, and contacting the Attorney General's office here in the state to see about getting them identified as a problem company.

2 years ago

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Verified Customer

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Eric Johnson North Salt Lake, UT

Price was good but installation started out shakey but improved. The installer was a sub of a sub of a sub who apparently wasn't dedicated to the project. Ultimately it turned out good though.

3 years ago

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Joseph

I like the equipment that Project Solar uses, I have been happy with it. I don't remember having issues with the installation process, I have used Project Solar for almost a year now and everything has been fine.

3 years ago

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Robert

I had lot of questions and then we saw they no longer called anybody I had to do everything, so I was little bit disappointed with the changed of policy to that. Installation went fine.

3 years ago

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Robert Welsh

Overall I'm please with the company. I was probably a customer after they had some experience but there were still some kinks in their website as the project moved forward. But I do give them kudos for sticking with my project to completion even though I was not there for installation for inspections. They were great with working with my neighbor in my proxy. I am only give them 4/5 for customer service mainly because their customer portal was not in sync with the emails I was getting. That did take some back and forth to get aspects moving at times.

1 year ago

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Nico Eleanor Los Angeles, CA

Project Solar has Extremely good price transparency. It has both the iPhone sales model in term.of simplicity and mom/pop shop style of support. After 6 months, q strong summer and a cold winter, the panels are as good as new! The only negative is that, since they are a remote company, I had to go to he city hall to pull the permits. Project Solar guided me through the process and it was very smooth. I ended up liking this better because there was no delay in the process as I applied for the permits right away.

1 year ago

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Verified Customer

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LR Rio Linda, CA

I was very pleased with Project Solar overall. The quality of the panels and equipment was first-rate and the workmanship as well. The people at Project Solar were very nice. We have had the panels for 2 years and have had zero issues with them; everything works great and our electric bills are almost zero. And - the best part - I got this system for HALF the price of all the other bids. The whole system (5.5 kW with Enphase microinverters) cost me $12,000. The only problem I had was that the company seemed rather disorganized at the time (they said they were new and starting out) and took many months to put the project together; they made a mistake on the permit application and had to apply for a permit revision. When everything finally got straightened out, it went smoothly and we are happy with the end product and the price.

1 year ago

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Kent Smith

Seamless!! I have talked with many solar companies and neighbors with solar on their roofs. My conclusion, I should have done this a long time ago. Project Solar was knowledgable, efficient, and easy to work with. These guys know the rules, regulations and the products out there in their industry. And, as an added benefit, they were far less expensive than any other company I could find. So you know, I am the type who is very detailed and will do an exhaustive search for the best deal. In my estimation, you will not have buyer’s remorse or be disappointed.

2 years ago

Reply from Project Solar

Thank you so much for this review, Kent! Our team will really appreciate this feedback, and we're thrilled that you had such a positive experience with our service and pricing. Enjoy your savings, and thanks again!

Nov. 3rd, 2023

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Donna Gannon

November will be 2 years that we started our project. Finalized in January and we are thrilled with our electric bill now. My true up for this year is $219 for the year!!!! I am one to run my air conditioning almost all year My bills used to be $500 $600 a month. The process was different because you have to take some pictures yourself You have to answer the questions however very easy and wonderful people to work with. I would recommend them 10 times In fact I have. Keep going project solar you rock

2 years ago

Reply from Project Solar

Thank you so much, Donna! It's wonderful to hear about your amazing solar savings. We're delighted that you decided to choose Project Solar!

Nov. 3rd, 2023

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Verified Customer

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Steven Phoenix, AZ

Great company to work with the price was right and installation was a breeze. Only issue was an error on the final inspection card that was sent to the electric company which delayed PTO by about a month or so. I was given a discount on my final payment as a result of this error. Over all I would recommend this company to anyone looking for solar. I had three estimates and Project Solar beat all three estimates hands down!!!

3 years ago

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Robert Holbert St. Petersburg, FL

I used Project Solar for a 16 kW solar installation on my home in Florida. Their equipment was great, installer did a great job, and the outcome was exactly what I wanted at a very competitive price. There were some unnecessary delays along the way but we got past them and overall I’d definitely recommend them to others for overall value and service.

4 years ago

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L YP Rosemead, CA

The price is super affordable! 1/3 less than other major players. I had a bad experience at the beginning with a project manager who rarely responded. After they changed it to Jentry, everything became different! Mark, the guy who helped me set up the Enphase, was also knowledgeable and responsive. Overall, much better than my experience with other solar companies.

4 years ago

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Ben Budiman San Jose, CA

There is no aggressive high pressure sales with Project Solar. This is my second system, my first one was installed several years back with Sunrun. But, because of COVID, my college age children were back at home, and I worked from home as well. So, our electricity bill jumped up. Since we also may buy an electric car in the future, we decided to add more solar panels. We approached Sunrun, but they can not just expand the existing system since the technology had changed, so it will be a new installation. So, since it is a new installation, we started to shop around. Solar Project by far has the best price. We choose the full installation option, but we still need to do some work like taking a picture of the attic, measuring, etc which is not very easy in my case. The installation took only half a day. However the wait for the system to go online was almost 3 months, and in between we got two/three different project managers. One of them were not communicating well, so I was left in the dark. However, the last project manager, Jentry, is great, and the person that helped me installing the app was really great. So, they made up for the bad experience I had with one of the Project Manager. Overall, the experience were good, kudos to Jazmyn Y who continue to reach out even when she was no longer my account manager. Rudy R from the installation company, Jentry M, and Mark (not sure what the last name is). Thank you.

4 years ago

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Verified Customer

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S Spring Branch, TX

Let me begin by saying that IN SPITE OF all the issues getting through their process, we would do it again based upon the final product and cost. We were able to self- install an 11.5kw system for about $17,000 plus a few hundred dollars more for miscellaneous supplies. We found the process to be cumbersome and it took us over 4 months start to finish. The actual installation took only three days of that time frame (could have been quicker if we were able to get everything in place before summer arrived, because it was just too hot to work on a metal roof in the afternoons). The planning process was frustrating because it was done only through email. It would have been SO MUCH EASIER AND FASTER to have been able to have a brief phone call or two to clear up misconceptions. To be fair, some of the misunderstandings were on our end but still would have taken just a very few minutes to clear up by phone instead of waiting for a daily email to reply to. Once we were through design, we were turned over to Grant to help us through the process. Still more frustrations, such as having to resubmit information we had provided earlier in the process. Once it was time to schedule installation, the installation company backed out of the contract. Although Grant was working to schedule another installer, we opted to go self- install at that point. Good decision, as it was relatively easy to figure out and saved us close to $6000. Components that were specified for our system were out of stock. Grant was able to find a good substitution and had it delivered within just a few days from Ft. Worth, which saved us waiting for our more local San Antonio supplier to restock. Grant was the saving grace to this whole process. He always answered our phone calls and responded to emails quickly. Had it not been for him, we probably would have thrown in the towel and demanded a refund at some point. Once our system was up and running, we received a call from Mark. He helped us get the enlighten software up and running with just a couple of phone calls. Overall, a frustrating experience but worth the effort.

4 years ago

Reply from Project Solar

We are so grateful for your patience as we opened this new area of Texas! We're certainly sorry for the craziness, but we are so glad everything worked out and you went solar for the lowest price in the nation. We are working to improve our processes daily, and your feedback has been helpful in driving our time to install down in the Central Texas Area. We appreciate your feedback and business and hope you enjoy your energy savings!

Aug. 6th, 2021

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Verified Customer

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Srikanth Palanki

Price is definitely the lowest on market. I would have liked the experience better if I didn’t have keep following up every week on progress and keep things rolling.

2 years ago

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Grant

I had a dedicated Rep that was really helpful to me. I really wanted Enphase equipment so I think that's the best in the business.

2 years ago

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Robert D Hayward, CA

Project solar made the whole process of getting solar simple and painless. They walked us through all the steps and took time to answer all of our questions.

2 years ago

Reply from Project Solar

Hi Robert! Thank you so much for sharing this review. We appreciate this positive feedback and we're pleased that your process went smoothly. Please feel free to reach out to us with any questions or concerns about your system - we hope you enjoy your savings!

Sep. 20th, 2023

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Verified Customer

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Justin

Very smooth. I had a switch of point of contact a few times at the beginning of the process. Easy to use and affordable.

3 years ago

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Verified Customer

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Ihab

The people I dealt with were always courteous and pleasant. Working with Project Solar has been a very positive experience for me.

3 years ago

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Amy

3 years ago

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Michael

Customer support was always immediately available. Their product is up to industry standard. Everything with Project Solar was super easy and smooth.

3 years ago

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Avi

The workers rushed through the installation process which I wasn't happy about. The costumer service is pretty laid back and extremely casual, so there was a lack of customer focus.

3 years ago

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Verified Customer

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Mark Noel

Covid delayed our shipments with issues in the supply train but that was not in their control. They kept me updated on what was happening and when the supplies arrived handled all the permits and HOA issues. They did an amazing job and I'm very happy with results. They did their job and left everything in great shape.

1 year ago

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Verified Customer

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Bill Mangum

Project Solar took on a lot of the tasks I am not good at with following up to get permits and scheduling for inspections and just what to do next. I also loved that the price was what I had been waiting for - 1/2 of what everyone else had been telling me.

1 year ago

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Girish Prabhakar

Project Solar was a pleasure to work with! They gave me a customized configuration tailored to my needs and followed it up with the best quote. The follow through and execution was timely and on committed schedule. So, happy all the way! Thank you team!

1 year ago

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Verified Customer

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David Vonderbecke

Absolutely the most wonderful experience dealing with Project Solar! It was literally the easiest thing ever transitioning to Solar Panels and getting connected to the grid! All because of the expertise of Project Solar. They made it easy and Then benefits keep rolling in. And I received a full tax credit for the installation

1 year ago

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Joshua Wilson

I went through Project Solar to purchase my solar equipment and did the DIY install option. They handled the equipment and the permitting really well. The price was excellent and everything has been working well for over a year now. My payoff time will be under 9 years in Michigan which is amazing!

1 year ago

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Herschel Weintraub Scottsdale, AZ

Everything went smoothly except for a long delay on the installation as the installer had no qualified electricians available. Due to supplier shortages, the new electrical panel was also smaller than what I would have preferred.

1 year ago

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Locke Brillhart Denver, CO

The only company to buy solar from. I paid what the equipment costs and a fair wage to the installers. Not what 20 years of electricity costs. Project Solar took me through the whole process. They’re busy so it takes a little patience. But in the end I have a quality system.

1 year ago

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Trump My Record

Made the process very easy. I was comfortable I was getting the best deal for my money. I did a lot of research before hand and had a few questions that were key to making my decision to go with project solar. Every question I had they answered with the answer I was looking for. Would highly recommend

1 year ago

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Verified Customer

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Mas Yusuf San Leandro, CA

They have great service and provided my solar panels at a very reasonable price. Took some time getting them installed but it was worth the wait. Out of my 20 panel one was bad and they where able to get it replaced and I didn't even have to be home which was a time saver.

1 year ago

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Ivy Makelin Orange, CA

Overall I had a good experience with Project Solar and it was the most economical solar system after I compared around 30 companies. The equipment is top quality. The solar system is working well and if we ever need solar again, this is the company we would choose!

1 year ago

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Gilbert Torres

I got quotes from over 10 companies but they could not beat the pricing of project solar. No middleman that will call and pressure u. I got 395w q cell panels and enphase inverters and I saved almost 10k or even more. It got installed and running in 3 months but worth the wait!!

1 year ago

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Richard Clark

This is my 3 solar system that I have done but the first time using project solar. They were on schedule and were reasonable with the price. I would definitely use them again but I’m not planning on moving anymore. It’s been over a year now and I have had zero issues !

1 year ago

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Jamie Jones

Update: Project Solar has reached out and worked with us to resolve our issues and compensate us for lost solar generation. Our project took almost a year to complete. Our financing (through their company) expired twice because of delays on their part costing us tens of thousands extra. Communication with the company is almost non existent. We recieved and signed an initial agreement that the company is now refusing to uphold, and they are now billing us a much higher price including late fees (even though this is the first invoice sent) and extra labor for their screw ups, delays, and inability to get quoted parts. The extremely limited customer service has been rude, dismissive, unhelpful and threatening throughout the entire process. Save your time, money and sanity and go with a reputable company, which Project Solar is not.

2 years ago Edited July 17, 2023

Reply from Project Solar

Hello Jamie, thank you for reaching out. We apologize that your experience has not met expectations, and we'd like to provide some clarification on this issue. You signed your original contract on July 18th, 2022. After completing engineering for your project, we discovered that a derate would be needed for your project, and we provided an addendum to your contract for an added cost of $650. The calculations for this document unfortunately populated the equipment cost (not including installation) as the "New Project Total Cost". This is clearly an error, as the equipment and installation costs are listed directly above, and do not add up to the listed total cost. Additionally, we clearly communicated to you that a derate would add $650 to your project, not reduce the cost. Our Director of Customer Experience and other management are reviewing this information, and we will reach out to you directly to work with you to further discuss this issue and negotiate a solution. In the meantime, please reach out to satisfaction@projectsolar.com with any further questions or concerns.

Jul. 3rd, 2023

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Verified Customer

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Peter Harris Chapel Hill, NC

I love Project Solar! I've always wanted solar but it never made sense financially and DYI was too daughting. Project Solar gave me all of the savings of DYI solar with a white glove purchase and installation process. I've encouraged all of my friends to get solar with Project Solar.

2 years ago

Reply from Project Solar

Thank you so much for your review, Peter! We're exceedingly glad that you enjoyed your Full Service Install, and thank you so much for referring us. Enjoy your savings!

May. 22nd, 2023

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Verified Customer

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Darren Kwok Phoenix, AZ

Liked: Unbeatable pricing. Disliked: Have to do some of the leg work yourself or your project will stall. Had to act as liaison between project solar and city planning dept when trying to get plans approved. Had to print out my plans, and pay and pull my own building permits (Project Solar refunded any out of pocket costs). For the price, the inconvenience of having to do some of the administrative work yourself was worth it.

2 years ago

Reply from Project Solar

Hey Darren! Thank you for your honest review of our company. We appreciate this feedback, and we'll pass it on to our post-contract teams to improve our processes and service for future customers. We're excited about some new laws in states like California that require a streamlined electronic permitting process for jurisdictions--this should, in turn, help us streamline our permitting process as well. Thank you again for sharing!

May. 22nd, 2023

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David Mead Denver, CO

Great price, horrible customer service. Delays due to incompetence over and over again. Swapped panels at install without knowledge, roof leak after install, microinverters not working at PTO. Unable to get replies back from the company to get my problems fixed. The day of this review a manager that could actually assist reached out. Compensated me financially and was able to get the job done shortly after. Project Solar stepped up with permits, and signage when the installer wouldn't respond. Reaching a manager that would actually respond didn't happen until my review. The product is good, getting to this point was painful. Happy to be done and happy that the panels are working as they should be at this time.

3 years ago Edited September 19, 2022

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Vladimir Manko Wausau, WI

Highly recommend. They do everything from initial design, to utility company permits, to finding a local contractor. All at prices significantly lower than competitors. My system has been up and running for several months and all my neighbors/coworkers are pretty jealous.

4 years ago

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Verified Customer

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Dorian “The Unknown Realtor” Moffat Dallas, TX

Did what they said they would. Price was 1/2 what the local solar slingers were offering. Couldn't be more satisfied.

2 years ago

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William

They are very responsive, answered all my questions. I've had no problems with it whatsoever since it's been installed.

2 years ago

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Marco V Mariti Crete, NE

Great pricing, engineering was simple, and warranty on battery was honored 100%. I will use Project Solar again.

2 years ago

Reply from Project Solar

Thank you so much for this review, Marco! We are so glad to hear that your experience met our standards. We appreciate you!

Sep. 20th, 2023

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Verified Customer

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Torben Walters Alamosa, CO

Everything went smooth. We live in a rural area so it took a little longer for the install to happen.

2 years ago

Reply from Project Solar

Hello Torben! Thank you for sharing this review. We're glad that we were able to provide the quality product we strive for, even if it took a bit longer than expected. Enjoy your system!

Sep. 14th, 2023

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Verified Customer

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Gregory

Installation process was slow and steady but they got it done. I had some breakers that broke and it took a while, but they fixed them.

3 years ago

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Hannes

Overall, I am very satisfied with Project Solar. Everything ran smoothly and they had timely responses to questions.

3 years ago

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Jose

There was always somebody I could get a hold of but there was a little miscommunication. I was very happy with the installation process.

3 years ago

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Jason

With Project Solar, it took a while to actually get a hold of the utility. But it is all functioning correctly and everything is clean.

3 years ago

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Verified Customer

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Barbara Geach Reno, NV

It has saved us a ton in our electric bill and the cost to out right buy the solar panels made it affordable. My only complaint is it took a lot of time from the beginning to actual production. Also some times the availability and communication from project solar could have been better.

1 year ago

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Verified Customer

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Nicholas Regis Portland, OR

Would be 5 stars if not for a delay on the contractors part that prevented system turn on for months due to missing stickers. Team was otherwise great to work with. Very happy with install once sticker issue was resolved. System performance has been flawless for 1st year.

1 year ago

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