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Pink Energy Reviews

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4.7

Overall Score

Star Rating

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2.7

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83 Reviews

Review Breakdown

5 grade

28%

4 grade

10%

3 grade

10%

2 grade

5%

1 grade

48%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Review Source

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Andy Henderson Alexandria, IN

Great company and product, but the communication is extremely lacking. We signed up to get the unit in July 2021 and was told it would be installed before the end of the year. It wasn’t installed until the middle of January 2022. We went several weeks with no word and when we did get word it was through a text; so impersonal. The text read the same every time “we are finalizing your system and we will call to make arrangements for install in 2-3 weeks”. This happened 4 months straight. Those and his installation crew were awesome!! He explained how the system works and answered questions that he could. I hope going forward the company doesn’t just leave us in the dark, as far as the rebate and paperwork needed for taxes.

3 years ago

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Reply from Pink Energy

Hello Andy, We do appreciate your feedback, as we do want to provide the best communication to our valued customers. We are working to better the process with of the preferred contact methods for our customers. Our representative will be reaching out to you to address any questions or concerns that you may have to better your experience here wit PowerHome Solar.

Jan. 25th, 2022

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Jeff in MI Saginaw, MI

Overall, very satisfied with whole system. Everyone was a professional, and took their job very seriously. The project planning, and execution was not without glitches, but every issue got addressed quickly, and to my satisfaction. I am an engineer and have managed many projects myself, and I give these guys high marks for the coordination of the whole project, from beginning to end. Inspections went very well - it is clear the installation crew did a high-quality job. I agree with other reviews that these guys are not the lowest priced option, but I have always believed that you get what you pay for. I watched these guys like a hawk during installation, and they did very good work. I did catch one rather significant error, and they corrected it immediately. Bottom Line: we installed a 7.4 kW system and the system has been producing anywhere from 10 kWH to almost 40 kWH each day for the first month of full operation, with a peak generating capacity of 6.7 kW. I will be anxious to see the impact on the first full billing cycle, which will be next month’s bill. So far - very satisfied.

4 years ago

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Reply from Pink Energy

Hello Jeff!

We are extremely pleased to hear you are satisfied and any concern has been addressed. If there is any further assistance needed please feel free to reach out to our Customer Solutions Department to receive the additional assistance that you need.

Customer Solutions: 833-423-1132 opt. 3

Thank You!

Oct. 27th, 2021

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Timothy Foote Detroit, MI

We had 16 Solar Panels installed, in April 2019. So far, everything has worked well. Our electric bill has been about 1/4 what it used to be. We are perplexed, though, with the news of Power Home Solar (aka Pink Energy) has closed its doors. Questions about the 25/30 year Warranty and maintenance seem to be pertinent, at this time. Financing has worked smoothly, with only minor issues with Government Tax Credits. In fact, we hope to have our entire system paid off, in about a year and a half; well short of the projected 20 years.

3 years ago

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Tammy Davis Willow Springs, NC

Over all it took to long to get my solar panels fix. It took four different crews to come out .last crew is the one that got everything right without a problem. I want to thank the young lady that made everything possible because she went above the call of her job to make sure everything went right and send the most awesome crew that respectful and so helping. Thank you Allison props

4 years ago Edited December 31, 2021

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Reply from Pink Energy

Tammy,
We are so happy to hear that you have had a great experience so far. Congratulations on going solar and please do not hesitate to let us know if you need anything in the future!

Dec. 3rd, 2021

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Review Source

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Frank Cochran Kansas City, MO

They seem to be a very good company. The only issue I have had is that instead of them following up when they have had an issue that could not initially be resolved, I have had to call to get the follow up. Many times when they do "attempt" to call, my phone does not ring and suddenly I see a voice-mail pop up. Overall, I have been very satisfied with their service, quality of work, and their overall responsiveness when needing help with any issue surrounding the solar power installed at my home

4 years ago

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Reply from Pink Energy

Hello Frank,

Thank you so much for your feedback. We are completely apologetic for the delayed communication and are pleased to know that you are overall satisfied with your solar experience and system. However, to ensure that you receive the most reliable communication I want to provide you with our Customer Solutions number which is 833-423-1132 option #3. In addition, a representative will reach out to you to provide their contact information as well. Again, thank you so much for your feedback and we look forward to working with you.

Thank you!

Nov. 8th, 2021

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Reef Morse Westland, MI

Cost was a bit high but the installers were excellent. Got approval to turn on the unit in a week. Only difficulty was that the array was located under a big tree that had to be cut down. I bought a 4.3 kW array and have been getting 20-25 kWH on sunny days. I want to expand the system as I have an electric car. All in all a pleasant experience with few glitches.

4 years ago

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Reply from Pink Energy

Hello Reef,

We truly appreciate your feedback! If you are still interested in expanding your system please respond with the name that is listed on the account. Once confirmed, I will follow up with a phone to further assist you. We look forward to working with you!

Thank You!

Oct. 27th, 2021

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Review Source

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Philip McPherson TX

The replacement of my failed inverter went well. The technicians were well versed in what they needed to do. One challenge they had was the van they were given to use for the work did not have all the tools necessary to properly perform the task.

3 years ago

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Reply from Pink Energy

Hello Philip, I am happy to hear that your site visit regarding your inverter replacement went well. A representative will be reaching out to you to retrieve more information regarding the challenges that the crew on site endured. We do appreciate your feedback.

Feb. 4th, 2022

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Esther Hong Gainesville, VA

Overall good experience …only cons, process with inspection and repeat work order and another inspection… taking too long.

4 years ago

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Reply from Pink Energy

Hello Esther,

We truly appreciate your feedback regarding your solar experience. However, we do apologize for the delay regarding your inspection. After reviewing your account, I have verified that we are consistently working to get the discrepancies taken care of. If you need any further assistance, your Concierge should be more than happy to help. If you are in need of additional assistance, please contact our Customer Solutions department at 833-423-1132 option #3. We hope that you continue you enjoy the good experience of going solar with PowerHome.

Thank You!

Nov. 29th, 2021