Pink Energy Reviews
2.7
4.7
Overall Score
Gary Johnson Ellijay, GA
Installed and operational. Actually works very well but properly installed as backup for all my critical services, seems to have lowered my power bill, and backup works well. Customer service is very hard to get to and they have bee out 3 times and still have not resolved my issues!
The tax benefits are significant and help justify the high price!
I need a direct number for customer service so I can discuss my situation with a technical person that can clearly define my issues and we can get it fixed properly.
If those issues are resolved my only complaint would be the hard to navigate customer service process! The syste, panels and battery back up all work well, but getting service is a real issue!!
3 years ago
Reply from Pink Energy
Hi Gary, we are glad to hear that you are enjoying your system! We have located your account in our system and will send your contact information over to our team so they can better assist you with your technical issues. We appreciate your patience.
Apr. 5th, 2022
Darla Burghdoff Saline, LA
After much deliberation, we decided to install solar with PHS. The crew was very efficient and professional in the installation. My only complaint was that the electrician was in a hurry to leave and proceeded to go through the instructions of the monitoring/control panel so fast that I could not keep up. I told him so. So he tool my cell phone and took a video of what he was trying to explain....still confusing. I watched the video several times, but again, so fast I had a hard time following or knowing what it all really meant. Mind you we are in our late 60's to early 70's...so not as quick as a 30 something. Our light bills have not been $20 like we were led to believe. When I called them I was told it might take 3 months to adjust. 3 months?! In the meantime we are paying light bills plus the monthly fee for the solar panels. Then we got a call from the loan company that PHS uses. They now want us to refinance our mortgage and roll in the full cost of the system! That was not talked about before. We just refinanced a year ago....not sure I want to go through all that again. Will need to hear what they have to say. It will save us money they said....yeah, like the solar panels do?! Not seeing it yet. Guess this is more for younger people. We'll see.
4 years ago
Reply from Pink Energy
Hello,
We appreciate your feedback and we are actively looking to locate your account so that we can reach out to you. Could you please verify the state you are in? We are truly sorry you do not feel you were given enough time to understand the system and we would like to reach out and help walk you through it again. We can also end you the user manual for any future reference. As for your system production itself, we will gladly pull up your monitoring account and verify that everything is operating as it should once we can verify the account itself.
Please get back with us regarding the state your account is in and we will reach out as soon as possible.
We appreciate your feedback and we are actively looking to locate your account so that we can reach out to you. Could you please verify the state you are in? We are truly sorry you do not feel you were given enough time to understand the system and we would like to reach out and help walk you through it again. We can also end you the user manual for any future reference. As for your system production itself, we will gladly pull up your monitoring account and verify that everything is operating as it should once we can verify the account itself.
Please get back with us regarding the state your account is in and we will reach out as soon as possible.
Sep. 22nd, 2021
Review Source
Thomas Diggs III Poquoson, VA
I am not experiencing as great of a savings as I thought I would. I am breaking even after paying the bills. I am also disappointed with the snap fuses blowing out and I have to catch it myself. The monitoring of the system is not what I thought it would be. It takes a couple of weeks to get a repair and at least a couple of hours on the phone to get someone. The service people coming out, however, are great and work diligently to fix any problem I have.
3 years ago
Reply from Pink Energy
Mr. Diggs,
We will be reaching out you in regards to your review to try and help answer any questions or concerns you might have. We are happy that you have had a great experience with our service team, but do want to ensure that all your questions and concerns have been answered.
We will be reaching out you in regards to your review to try and help answer any questions or concerns you might have. We are happy that you have had a great experience with our service team, but do want to ensure that all your questions and concerns have been answered.
Jan. 26th, 2022
Review Source
Chrysisse McDonald Knoxville, TN
The snaps keep failing. We do not have satisfaction that the system will work and produce power when needed. In 10 months of operation we have needed repair of parts four times. That is unacceptable!
Although Power Home has been good about changing the damaged parts, the reliability is in question. I am on oxygen and need a concentrator to provide supplemental O2. Reliability is essential!!
4 years ago
Reply from Pink Energy
Hello Chrysisse,
We completely understand your concerns regarding the system performance. A representative has tried to contact you last week to address any additional concerns. First chance you have to respond to the email that was additionally sent, please feel free to do so. We want to assure you there is stability with your system and we will complete any service to ensure the same mistake is not repeated. I have confirmed your system is doing great and hope this continues. We truly appreciate your feedback as a valued customer of PowerHome.
Thank You!
We completely understand your concerns regarding the system performance. A representative has tried to contact you last week to address any additional concerns. First chance you have to respond to the email that was additionally sent, please feel free to do so. We want to assure you there is stability with your system and we will complete any service to ensure the same mistake is not repeated. I have confirmed your system is doing great and hope this continues. We truly appreciate your feedback as a valued customer of PowerHome.
Thank You!
Nov. 22nd, 2021
D & K Cleveland, TN
This company gets a 3 rating because a fantastic field representative did a great job of explaining my homes requirements. The initial salesman was rude in his tone of voice and got upset when I questioned the negative reviews. After the pricing quote the rep had to hand us off to a closer, his manager. He shot us down for not closing on the spot. We were getting 2 more bids. He had a hissy and therefor we will not buy from this company. Had we taped this conversation, we feel he should have been fired!
4 years ago
Review Source
Gary Tingler Hampton, VA
The installation went well. Service from the time of the install in September until January 2022 was bad. The system never worked properly. Communication was bad and they dropped the ball on getting Dominion Power out on getting the inspection to turn the grid on. It is January of 2022 and have not yet got a reduced electric bill.
3 years ago
Reply from Pink Energy
Hello Gary,
I am sorry that you experienced delays with your install and getting your system up and running. We want all of our customers to go through the process without experiencing any frustrating issues. We will be having a specialist reach out to regarding your concerns so that we can make sure they are being addressed. We appreciate you allowing us to help resolve these for you.
I am sorry that you experienced delays with your install and getting your system up and running. We want all of our customers to go through the process without experiencing any frustrating issues. We will be having a specialist reach out to regarding your concerns so that we can make sure they are being addressed. We appreciate you allowing us to help resolve these for you.
Jan. 31st, 2022
Review Source
Robert doverspike Glen Mills, PA
My install was done in two days. Nearly 3 months later and after having made my first payment, my system is actually doing semi what they said it would do
4 years ago
Reply from Pink Energy
Hello Robert,
We are pleased to hear that a month after you received PTO from your utility that you are seeing savings with your power bill. Please be aware that in the colder months, your production may not be as high due to the weather changes. If you ever have any questions or concerns, please feel free to reach out to our Customer Solutions department for further assistance. As always, thank you for your feedback, Robert.
Thank you!
We are pleased to hear that a month after you received PTO from your utility that you are seeing savings with your power bill. Please be aware that in the colder months, your production may not be as high due to the weather changes. If you ever have any questions or concerns, please feel free to reach out to our Customer Solutions department for further assistance. As always, thank you for your feedback, Robert.
Thank you!
Nov. 8th, 2021
Review Source
Chris Koch
It takes a long time to get the service operating properly but once it's complete it works very well
3 years ago
Reply from Pink Energy
Hello Chris, we do appreciate the feedback given regarding your experience. It is our duty to ensure that your system is functioning properly once service has been rendered. One of our representatives will be reaching out to you to better assist with any further questions or concerns.
Jan. 27th, 2022
