NRG Home Solar Reviews

Okay, I really have to write because I see all these bad reviews. My experience is with the NRG Community Solar Farm - not the Home Solar. (I live in a 55 unit condo and we can't put anything on our rubber roof.) My initial encounter was at a Whole Foods Store in the late fall of 2015 where there was a fellow from a third party and a MassSave banner advertising solar. MassSave is our green state government service. I went over to encourage him, but explained why it wouldn't work for me. Then he told me about the Community Solar farm. This was in 2015. I asked for more info and it was sent to me. Not pushy. He told me it would take time. They have to get people committed, find an optimum place, get the deed/lease signed, link up with the electric company. Did I mention no money changed hands? Okay, I'm prepared to be a guinea pig and I want to save the planet so eventually I signed on. If I move, my credits come with me as long as I remain in my National Grid area. If I die, I can will my contract to someone. If I want to part with it, I can negotiate on my own or they will help me. Yes, it did take time. In March of 2017 they e-mailed me giving me the location of my farm under construction. That meant a road trip to Newbury, MA for me. It went live in May. (I have posted info on FB publicly viewable in photos.) I live in Massachusetts so we DO have winter. My heat is electric so this IS a BIG deal for me. So... let's follow the $$$. I got my first 2 months free with NRG and THEN they sent ME a check for $121 and cents. I called them to ask what that was for and they said it was for my first two months free. I told them I had already got my first two months free as credits had started to appear on my National Grid bill, but I think that they didn't count the first two months of operation at all because the farm hadn't been "fully" integrated into the grid. Okay.... I should mention that my contract, which was established after I sent them a year's worth of electric bills so that they could gauge usage, means that I will pay NRG $60 and cents each month going up to $80 and cents over 20 years. So each month so far, I pay only NRG. If I exceed my credits, I will pay National Grid the balance. I am building up credits with National Grid which I hope will see me through the winter. Admittedly I know that there will be fewer hours of daylight in the winter so I anticipate that my monthly credits will go down, but every day that the sun shines, I say cha-ching. For me, this is ALL about saving the planet. I am 70+. Unlike the current President I want the children of the world to have a habitable planet and am prepared to do whatever I can to achieve that end. Anybody with any questions, feel free to message me via Facebook and I will do whatever I can to tell you what I have experienced. I also drive a Prius. NOT a fake review. My reluctance to recommend HOME solar is based upon my experience NOT being with that, but rather with the Community Solar Farm.

We investigated numerous programs. NRG is in the forefront of this technology - they are working on a garage where you pull your electric car in and the solar panels power it up! They are powering numerous sports stadiums. We had no problems at any time. We wanted to lease as we don't have that big chunk of money to lay down. We did not want to have to deal with anything -NRG got the permits, measured, on schedule...and they will maintain the panels for the life of the lease. We just had vinyl siding installed, NRG came & took off the meters and wires/pipes and put it all back together, no charge. And the best part about NRG is that everyone that took part in the installation, inspectors, installers...all work for NRG - nothing is subbed out!

Thus far I have had a great experience with NRG. From the initial steps, the sales person did not pressure me into buying their solor panels, he clearly answered all of my questions, and responded to all of my inquiries in a time manner. With regard to istallation, I am pleased with the installation process. I was informed with the delivery of the panels as well as the installation. It was snowing lightly the first day of the istallation and the workers did as much as they could. There was too much snow to compete the installation on the seconds day and I was informed of the cancellation. The completetion was rescheduled quickly. Activating the soloar panels was quick and easy and NRG walked me through the process. The only frustrating part was working with our local inspectors, not a reflection of NRG. What I like about NRG is that I do not have to own these panels and I can lease them. I can also transfer ownership if I ever decide to sell my house. At this point, I am saving between $30-$80 per month (I pay more in the winter). To me, this is a great cost savings and I never need to wonder what my bill will be each month. It remains the same. So far, it has been a pleasure working with NRG. Plus, they are a diversified company and I don't feel I need to worry about them going out of business or being taken over by another agency. The employees appear content. All of these aspects give me a peace of mind.

Very pleased with NRG home solar. We first heard about them at Home Depot early in 2015. They sent a very professional rep out to our home. Don took his time and answered every question we had and went over what we could expect to save, about $30 a month. He has been great through out the process, answering all our calls and emails. They installed our system over the summer. The crew was great. Very polite and a good sense of humor. They actually spent time with our 2 children showing them the panels and gear. After install, it took a little over a month to get the system inspected and then turned on. All within the time frame Don had set out for us. I estimate our savings to be a little better than what we had expected and we were able to get almost $500 in credit on our taxes. All in all, I would say our rep was very straight forward with us and set realistic expectations. We are very happy with every step we've taken with NRG thus far.

I signed up with NRG in September. After meeting with many companies I felt that NRG was the best one. Despite all the negative reviews here, which I find completely false, I had an exceptional experience. I looked at 4 companies and NRG's presentation was top notch as well as the Rep Anthony Kent who came to my house down to the installers and customer service representatives. My system is waiting to be turned on which is due to the town and my utility company National Grid who drag their feet. All the time is expected and NRG has so far delivered on every promise they've made. I'm very happy and would suggest to give them a try and ask for Anthony.

For us, the negative reviews are like, Wha???? We have to agree with the other positive reviewers. NRG did everything. More often than not, our electric bill from National Grid is $0, and our monthly lease ( for 20 years )is only $54.88. This, after our bill was heading towards $100 with no sign of slowing down. We are both retired, and conscious of our electric usage but love it when the sun shines. I telephoned NRG with a question and received a courteous and satisfactory reply.

We had our system installed about 1 yr ago and we love it. There was a delay turning the system on but I found customer service was very open with me about any and all delays. Install was great and they left my home and yard very clean. They ran the electrical conduit through my attack which was a huge plus. I see many panels from other installers on homes with ugly looking conduit runs across their roof.

I went solar with NRG about 4 months ago and I just got installed this week. Everyone from my Rep down to the install crew were professional and courteous. They really do care about the customer. My rep told me they've come a long way and they proved it as I was hesitant to go solar with them. I am so so happy that I did. Thank you NRG! Im saving already!

Very professional workers, were at our home at 8 a.m. until 4 p.m. They taped the building permit on our front door came in the house to get to attic and the cellar for the fuse box. The crew cleaned up after themselves even vacuum the floors when they were done in the attic. Kudos to all the workers, I even bought them pizza on there last day of work, believe me they deserved it. I would definitely recommend NRG solar to my friends, family and neighbors.

NRG home solar is everything we were promised and much more. Since the " sales person" knocked on our door that day and the system was activated last October we have watched the electric bill go down and the savings go up.The referral bonus came in handy ! The installation process went on smoothly the only negative thing was the long wait to turn the system on. (This was expected). We are looking forward to the Summer months with longer daylight hours for more savings. I will definitely recommend NRG Home Solar to my friends and family.

We are a young family of 5 with PSEG LI. Our electric bill has increased tremendously with our utility company with no end in sight. We are SUPER happy that we went solar with NRG Home Solar! We are saving money and saving the planet a the same time...WIN WIN! We have recommended NRG to our family and friends over and over. The installers did an awesome job and were so polite and neat. We will continue to recommend them.

Wow! this is unbelievable after reading all the reviews I cannot believe what I am reading. I have Solar for a little over three years and never had a problem. My electric bill went way down and never had a problem. I just sent them an email a few weeks ago and they responded in a few days. I have no problems and think it is a great company.

So we have had our solar system for one year now. No issues what so ever. ZERO! We actually need to start using more power so we are closer to a zero surplus! Otherwise PG&E only pays us pennies on the dollar for our surplus. Time for an elective car and charging system!

NRG Home Solar is one of the more professional and cordial bigger companies I have had the pleasure doing business with. All members of the company showed care and concern for the questions I had and the process was smooth and easy. I will definitely be using NRG in the future.

I signed up with NRG about 2 months ago and I just got my panels installed. Everything they said that they would do has come to fruition and I'm excited to be going solar to save money. I still have to wait for national grid to turn me on but I trust my rep that they do everything they can to get it going. I'm happy.

NRG Home Solar was a very smooth road. Salesman and installers did what they said and cleaned up everyday!! The best part was their safety procedures and how they stopped working every time I went outside. Spring is here and bring in the savings.

I met with NRG a few months back and signed up. They've been nothing but helpful. My rep gave me his cell number and always calls back by the end of the day. My system just got installed and it took about 4 months which was shorter than they told me. Overall very very happy.

NRG Home Solar has been so great! They are back logged with customers trying to get the tax credits, but it's to be expected! I am happy I am going with a larger company because of the long term commitment. The sales woman has been very helpful!

We have had a 22 panel NRG leased system since Oct. 2011 without a hitch. We prepaid the lease in full. Our electric cost is about $14 average per month. Very happy with it. Chuck Sedona, AZ

NRG was a very professional experience and I will be recommending them to every body. In and out in 2 days, clean, professional. Even active in less than 3 months. Awesome experience

What people don't understand- as consumers we, are changing our electricity buying habit. Solar is not implemented over night. I'm pleased with solar and I'm pleased with NRG.

They installed at my home and were great. On time, took care of all the permits. I didn't do a thing, and they installed a month earlier then they said.

Work was performed in a professional manner, and installers were prompt and courteous. Overall we had an exceptional experience.

These reviews are crazy! NRG saved me so much money and the best part is its a fixed rate on electric.

Love solar