NRG Home Solar Reviews

The crew that installed my solar panels was wonderful. They were polite ( introduced themselves), respectful of me and my property (asked about walking on the carpet in my house and they were very careful when bringing in equipment), helpful ( they even shoveled my driveway), considerate of me and each other ( a number of times I saw them laughing in good comradery while they worked and never did I hear any bad language), and their work ethic was great ( they finished the work in one day, except for a few shingles they needed to repair on the next day, even though it was so cold, like 10 degree chill factor, and they cleaned up the grounds like they had never been there). They also, asked me if I had any questions about anything and answered me with clear and understandable answers. So far I have been impressed and pleased with everyone with whom I have dealt and look forward to this good relationship continuing for the next 20 yrs.

I signed up for solar with NRG home solar a little over a year ago. My initial consultation was excellent the rep was very nice and a like able guy. He went over everything and I asked a ton of questions he knew most of the answers and the 2 he didn't he called and got an answer for me right away. The installation went very smoothly great crew of guys and the installers were very polite and well mannered. The quality of the install was amazing!! My neighbors across the street have solar with a different company and everyday I see a long silver cable running across the top of their roof well on my system you see the panels and nothing else. We have saved approx $350.00 on electricity costs and the best part is we got the solar money we paid in 2015 back from NYS!! I have kept in contact with my original rep and he is great I have referred all my friends to him and made a substantial amount of money using their referral program. So the short version is if you live in NYS call NRG home solar and tell them you want Chris to come to save you money. I only gave a 9 because I do wish I could do automatic payments with a credit card instead of my checking account but hey I can't ask for it all.

The only issues I had during the entire project was with lack of contact and PG&E stealing three days of energy. I had to reach out and call my contact person for updates and they were slow to respond. The entire project took almost six months. The majority of the hold up had to do with review of the project by my locality. Once permission was granted the project moved right along. The installers that NRG used on my Bay Area project were awesome. Once it was done and signed off by the inspector (3 days start to finish on the job) I was on top of my NRG contact person and PG&E regarding my Permission to Operate. I received my PTO in about 8 days. I also was on top of my monitoring and within a couple of days I had access to PG&E, the LOCUS monitoring and the Enphase Enlighten monitoring. Very easy to follow and use. The only negative since flipping the switch on 10/30/15 was PG&E taking my energy between 10/30/15 and actual credited production on 11/2/15. So far so good! Producing just like it is supposed to.

NRG does offer online monitoring. The process from signing the lease to install to turn on is close to a year but that is not due to NRG it is local bureaucratic hold up. I found the lease agreement to be pretty straight forward and my sales person very knowledgeable and up front. I am in the final stages of install and waiting now on inspections from the town and utility company hopefully I will be going solar by mid November. My experience with customer service has been pretty good although they do take a day or so to respond. Very nervous now seeing all these negative reviews will keep you posted after we go live

I signed up with NRG today, but unlike the other reviewers here, we are not installing solar panels. Rather we importing energy from a solar farm in our area, so we locked in a rate (good for 20 years) that was calculated based on our average electricity usage for the last year. I don't expect it to save us a huge amount of money now based on my calculations (a few hundred dollars, depending of course on variables), but I feel like locking in a rate will benefit us in the long run as energy prices go up. Also, I am just happy to be using alternative energy and so it even if my bill isn't that substantially lower, I'd rather use support solar power and support that industry. I thought that the customer service was great and all the people I talked to (3 in total) were friendly, clear, and helpful. They answered all of my questions succinctly. I do agree that once the process got rolling, it did seem a little rushed like they wanted to lock us in, but before that point they encouraged me to talk to my spouse about their offer and call them back on my own time. It is a business after all. Part of my offer also included 6 months of free energy. It sounds almost too good to be true, but that was the offer. It is exclusive to our area and not something they offer everyone, but even if I cancel my plan with them in two years, that alone makes it worth it. They also offer rebates for e-billing. These little savings can add up to a lot. All in all, this offer almost sounds too good to be true, but I figured nothing ventured nothing gained. The better business bureau gave them an A+ rating. I will post another review once we see how this all pans out, but for now, I would recommend people look into it.

NRG installed our 30kW system in fall 2013. There were no delays and virtually no hiccups. Since that time, we have had 1 need for service, and, again, there were no delays or problems of any sort. As for offering only 1 payment option, that was fine for us. Our lease will cost us roughly 50% of the cost to purchase outright (NRG retains depreciation and SREC's), and our monthly payments were less than our monthly utility bills from month one. Maybe we're just lucky.

I'm in the beginning of my installation. So far, everything seems good. I like the parameter's of our agreement and the backup power stored. It will be great when my roof starts making money for me. Hoping for the best. Another review will be added as things progress. I cancelled my contract with NRG after reading many bad reviews of them.

There is something major wrong with this ranking. We had NRG install our home system one year ago. They completed the job in one day . We had inspectors and 8 workers doing the installation. They were professional and well organized. No problems. They were however not helpful when it came to SREC in MA. I would use them again.

from start to finish, NRG home solar was professional, and believable. They did what they said and when the said. They handled all the paper work and permits. Our system has ben up and running since Dec. 2015 and ere very pleased with it

This is our second year since going solar and we are not afraid to open up our pse&g bill anymore. NRG was so professional and clean during the installation. So glad we used them.

I signed in the fall, installed a few days ago my system isn't turned on yet. The paper work and install process was pretty standard. Even though the system isn't on yet, once it is, I expect not problems.So far so good

I have been very happy with NRG. They have been responsive to my calls . I find it's a good option if you don't want to put upfront money or your system.

I got a very competitive price for a fixed 20 year lease. The install team was great. My sales rep was top notch, very knowledgeable.

NRG was very professional in there sales presentation. The installation was completed on time and they left my house the same they found it.

It was a really nice company,there services are very nice and i really love them