Momentum Solar Reviews

Salesman was going from rote memorization, but that's okay. Got the information I needed and let him know Momentum was my first company to speak with about solar and that I'd discuss with the 2 other companies coming over and let him know. For the next hour he tried to 'close the deal'. I asked for any literature, a business card, or a copy of the contract they wanted me to sign ... nope ... nothing in writing. He actually wanted me to sign a contract 'to save my place for installation' for 25-years at 5.99% interest but it wasn't 'binding' according to him. WHAT?? It would be funny if it wasn't so sad and a shame that Momentum Solar resorts to forcing people to sign a purchase/install contract to just 'save a spot in line' for an installation - regardless of whether or not you want them as a company! THEN we find out that the price is 'negotiable' because they'll price match. I've got two more companies coming by today - hopefully, it won't feel like I'm in a time-share presentation. I see GREAT reviews about Momentum Installation, but customer service and sales can use some work. GlassDoor shows some employee issues as well .... seems like a 'get rich quick' as a salesman opportunity, at the expense of the buyer. Just be careful folks, no need to sign a contract, especially a 20-25 year contract to 'hold your place in line.' Ridiculous! Do people really buy that line??

Well to start off the Rep they sent was 30 mins late and when he got here blamed the company cause the small car they here him use. Being he was late that put me behind. He gave the information about the company and we started doing the finance part and he was telling me how the tax credit will lower the payment. Telling me that the credit was 26% but if the system was installed before the end of the month it would be 30%. Then he was telling me about the payment, well he said it lower then what was in the printout but the printout (e mail) was the loan agreement. I called him to make sure about the payment and he said it would be lower then what is says. WEll its not but I understood what I signed and the payment. But he did not know and told me the wrong payment. The install went well, they started and did not finish the first day. So they said they would call and setup another day but came back the next day. It rained the 2nd day so did not finish and said they would setup another day. The next day they install crew called and ask to come back and finish that Sunday so I said sure. They did finish Sunday, and told me some one would contact about the system. Well 3 day later the company called to setup and appointment to finish the install. I told them it was done on Sunday and they said oh they didn't let us know. But we are waiting on the electric company to inspect. @ days later the electric came to inspect and me why they did not turn the system on, well like I know that so he turned it on and it works good. Not the best sunny days yet but it works good and its not summer yet. But in short the company is good just need to get someone that knows what they are saying about the payments and explain Tax credit better.

Momentum Solar This is going to be a complete review of the company Momentum Solar. I will be just and honest with the review. At the beginning of the year, we decided to go solar. We contacted Momentum Solar and we made an appointment with Mr. Rodney W (Solar Consultant) who gave us a good orientation even though, I did my research beforehand. The system they wanted to install was the Micro Inverters but I decided for the string inverters with the Sunny Boys inverters and having the option of drawing power if the grid goes down. We contracted Momentum Solar for the Solar System installation. The installation crew was amazing and they knew what they were doing. The installation was completed, and we were just waiting for the county to approve the installation, and the electric company to install the NET meter. Everything was approved and Momentum Solar sent two employees to fire up the system. All good, everything running as plan, first bill came in and since then I have been paying only the fees and other charges that the electrical company charge every household. I wrote an email to the Customer Service Department on May 9, 2018 because the contract arrangements have not been fulfilled. They told us that Momentum Solar will be monitoring the system to determine if the system is fully functional or if something was wrong. They also told us that we will be able to monitor the system from the panel and with an app. When the system was completed and fire up, no one explained to me how I was going to read the energy production, how I was going to monitor the system to make sure it was working, and how to get the app that they promise for me to monitor the system. Mrs. Gabrielle M answered the email on May 10, 2018 and she advised me that she was trying to find a solution to my concern. She supposedly referred the email to service manager and she was waiting for him to respond. From that email, I have emailed her on June 10, July 17, and July 18. In the last email Mrs. M asked me for clarification on my address. She wanted to know which address was mine because they had two different addresses with my name, so they could come and activate the system????? Mrs. M, my solar system have been active and functioning since the beginning of the year. I only wrote one address on the contract papers. I am only inquiring or asking for your company Momentum Solar to grant and fulfill the contract arrangements and someone to come and show me how I read and monitor my solar system as your solar consultant Mr. W promised. Momentum Solar overall is a good company but their Customer Service and follow up on their client’s complaints are not so good. I give them a poor rating on that department.

They are weak in written communication status updates with customers. It also took over 6 months from intallation to approval to operate solar system. They never made it clear from the start.

big delays in getting system. Not as many panels as I was promised. Told me they had activated the system, but found out a month later the connection with PSEG was not activated.