Momentum Solar: Read 776 User Reviews From Real Homeowners

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Pa oconnor

Please be aware when I first had my solar panels everything was great even though it took a very long time. I had a second set of panels added to my roof since my electric bills were still very high. When you finance the panels, an outside business is selected to handle your loan. My first loan company is Dividend, and they have been great! My second loan is with Sunlight, and they are horrible to work with. I have been trying to refinance my home, and I have missed 2 closing dates because of Sunlight not getting the paperwork to my attorney to subordinate the loan. June 30th and now July 30th! When you call Sunlight, you get the same message that the processing dept that handles the subordination do not have phones and you cannot talk to anyone. The only thing they can do is send an email which has been done at least 5 times. My attorney is beside himself he said he has never had so much trouble with a solar loan! I'm so disgusted right now it is beyond words. Shame on you for choosing such a poor company to your customers!

4 months ago

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Verified Customer

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Ms. Robinson Crandall, TX

Wasn't fully informed in regards to monitoring production vs consumption vs storing capabilities. Wasn't aware and disappointed that it all wasn't included in the purchase of the system. Also the installation wasn't without incident that caused us to have no phone, tv or internet service for over 24 hours; had to contact service provider to come make repairs.

4 years ago

Reply from Momentum Solar

Thank you for your honest feedback as we are always looking to improve. We appreciate your business and it there's anything we can help with further please reach out to customerexperience@momentumsolar.com.

Feb. 3rd, 2021

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Verified Customer

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Jenn Auburndale, FL

Took forever to get the panels on because of multiple months waiting for inspections and meter changes due to checks lost in the mail. Had the panels on for 3 months and I still have an electric bill of $100 on top of the solar bill that was supposed to make the electric bill go away completely. So now I'm paying more each month between the panels and the electric bill than I was prior to install. I thought that I was supposed to have enough power produced with the 44 panels on my roof.

6 years ago

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Verified Customer

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Vincent Schuster

We have an issue where our solar is not communicating. We were told a technician would contact us in 3-5 days. We never heard from anyone. We called again and this time they told us to call back in 3-5 buisiness days to see if they know what to do. So instead of calling us with an answer we have to call back. With the solar not connected properly our electric usage went up higher than it has ever been by almost double and they take too long to resolve the issue.

7 years ago

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Verified Customer

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Dorothy Hempstead, NY

I'm pretty upset about the fact that they have charged me for the whole month, when I had only used it for 6 days. Installation took a couple of weeks. They came to check the panels they installed, checked the inside of the house, and then after about a month they finally put everything up. So far I'm not having any problems with it, but I don't think the customer service is very efficient.

7 years ago

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Verified Customer

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Foreman Schertz, TX

Our panels are up but still waiting on CPS to do their hook up. I think they over calculated the number of solar panels. They said the rebate would be valid once the panels were installed only to find out we don't get it until after CPS is done with their part.

4 years ago

Reply from Momentum Solar

Thank you Foreman for taking the time to leave us feedback. Please message here or email customerexperience@momentumsolar.com if we can be of further assistance on your account.

Feb. 10th, 2021

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Verified Customer

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Emmanuel Andino Bridgeport, CT

1 customer service and not honest sales strategy when they installed the roof the people who did move my dish satellite and put it back wrong I emailed an employee at Momentum at the person said, yes send me the bill which I did for $150 but they didn't even reply to my email

4 years ago

Reply from Momentum Solar

Hello Emmanuel we appreciate your business and I'm very sorry to hear of the lack of follow up, please email me at ndodd@momentumsolar.com with the copy of the bill and address, phone number and I'll have this looked into ASAP.

Feb. 3rd, 2021

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Verified Customer

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robert illenberg Cape Coral, FL

The salesman verbilly promised things that did not happen. I called the company was told my account manager would call me, that never happened. I was never told things I should have been told.At the present time I have 1 panel not working which has not been repaired.

4 years ago

Reply from Momentum Solar

Hi Robert, I'm so sorry to hear of the lack of follow up, please send us a private message here with your address and phone number and I'll be happy to have a solar specialist reach out to you ASAP,

Jan. 25th, 2021

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Verified Customer

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Ann

The actual installation went quick and easy but it has not been hooked up and nobody returns phone calls. We were not informed of the steps. We’ve gotten a letter from the city multiple times telling us the product was denied. The people they hired do not do their job.

4 years ago

Reply from Momentum Solar

Hi Ann, I'm disappointed to hear about your experience. Please private message us your address and phone number here so we can help you get up and running.

Jan. 22nd, 2021

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Verified Customer

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Erwin

Their customer service department is not very efficient. When you call you have to wait a while to actually get someone to talk to you and answer your questions. Installation went well, but the solar power is terrible and is still not working after installation.

4 years ago

Reply from Momentum Solar

Hello Erwin, I'm sorry to hear you are having trouble with the panels; please send us a private message here with your address and phone number and we will have this looked into. Thank you.

Jan. 22nd, 2021

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Verified Customer

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Carol A Palmetto, FL

They did not present the full truth to me about how solar billing works in my area. The benefits they told me are not true- I will never achieve 100% solar independence because when I am not generating power, but I am using power, I am being charged for the power. They did not contact the people who I gave to them for referrals.

6 years ago

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Verified Customer

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Anderson Sarasota, FL

felt we were sold a bill of goods by the sales person and then not reaping the financial benefits they portrayed. Also, the whole govt rebate part was super misleading and we fear under new tax laws we just paid additional $6400 for this system which we will never recover. Not pleased at any level about this.

6 years ago

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Verified Customer

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Jennifer Brentwood, NY

The installation process went on well without any hitches, except they left something outside that I busted my kneecap on. I had to go in for emergency surgery, and I haven't been able to have any grandkids over because of that. I think it would have been nice if they had removed some trees to get the maximum amount of sunlight.

7 years ago

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Verified Customer

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Rita Shelter Island, NY

They promised that I would have a generator hook-up in case the wind power goes out, but that hasn't been done. I haven't heard even though I've called several times about when the generator installation is going to happen. But, the installation process went well, there haven't been any problems with it since it was installed.

7 years ago

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Verified Customer

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Gerda Union, NJ

The installation was fine, they were very efficient and did the job within a timely manner. But, I'm not having a good experience, I'm having issues I have had several times, and nobody will follow up with my complaints. I cannot recommend them to others because of it, people have approached me about my panels and i can't refer them.

7 years ago

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Verified Customer

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Nuria Cruz Austin, TX

I didn't like the installation process, I had the momentum solar guys come in and out of my house too many times on a rainy day. My floor got dirty and they used my bathroom and left a mess

4 years ago

Reply from Momentum Solar

Hello Nuria, thank you for the honest feedback as it will help us improve. We hope you are finding the Solar Panels beneficial if we can help with anything please send us a private message here.

Jan. 25th, 2021

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Verified Customer

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Rachel

I was recommended by a friend to use Momentum Solar. The installation process was okay, but they caused a leak in my ceiling and it has been three weeks and they still haven't fixed it.

6 years ago

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Jim Wright

Once the system was installed, we could not contact the sales representative. The system evidently has installation flaws. Yet Momentum, when queried, suggest that the system would have take 3 - 4 months to equalize before expected results would be realized. For 100 days, the system has reported not one day where solar production exceeded electrical consumption. Additionally, every high solar production day was met by an even higher consumption day. When discussing this issue with Enphase (the manufacturer), they remoted into the system and noted that when production was "disconnected" from the power meter, instantaneous consumption was approximately 100 watts. When solar production was reconnected, instantaneous consumption went up to 3Kwatts. This information was reported to Momentum. For 7 days since this issue was initially reported to Momentum, there has been 3 telephone calls, each only to say that the issue has been reported to their service department, but no service call has been scheduled. Very poor customer service!!

2 years ago

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Diane Georges Miami, FL

I have had my solar panels for almost two years. I had researched other companies and decided to go with Momentum Solar based on their price, monthly projected electric bill, sales rep helpfulness, and accessibility and customer service support. In the beginning, my electric bills fluctuated, but now they have progressively increased to the point where I am now being charged over $200 per month in a house occupied by 2 adults, one of which who is gone most of the time. I have repeatedly reached out to their customer service department and all I keep getting is the run around. I am promised over and over that a supervisor is going to return the call, and two months later, still no one has the common courtesy to respond. If I knew then what I know now, I would have NEVER wasted my time and money. Once they have you as a customer you become dead to them. It is disgraceful and unconscionable behavior. Shame on you Momentum Solar! Buyer beware!!!!

5 years ago

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Frank New London, CT

Momentum solar power company made 2 different appointments with me to explain their solar contract they did not show up . Finally on the 3rd appointment they came and explained their contract. They wanted me to sign the contract before I knew the monthly price or the total amount of solar panels that they could put on my roof. (NOT HAPPENING). They phoned again for another appointment to remeasure my roof so I could get an accurate cost per month for solar power. (AGAIN NO SHOW) The sales person that did show up and explain the solar power did a very good job. He answered most of my questions. I would give him 4 stars. But overall with the no shows, signing a contract without knowing the starting price per month for 25 years (I do know the escalator rate, it goes up 2.9% compounded every year) I give Momentum 2 stars and that's generous.

6 years ago

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Verified Customer

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Jaron Murrieta, CA

Lots of issues because of simple mistakes on Momentum's part that led to it taking over two months to get solar installed and another 4 months to get it turned on.

4 years ago

Reply from Momentum Solar

Hi Jaron, I'm sorry to hear of the extended delays. We hope you are now enjoying your solar panels and please send us a message here if we can be of further assistance.

May. 3rd, 2021

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Verified Customer

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MinaTrevis Northridge, CA

Took 5 months to install and lied. They had so many delays. You could call customer service on one line and then call again and they would have a different story.

6 years ago

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Verified Customer

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Larry

After sale the customer is on his/her own. Your sales force just adiquite to much false information. I would be more than happy to discuss with VP or higher only.

6 years ago

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Verified Customer

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Brian

The one hand doesn't know what the other is doing in the company. They quoted me one price and then charged another and they're only going to get me back half of that amount.

6 years ago

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Verified Customer

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Jim

The installation process went fairly well, but they left their mistakes because not everything was installed right. Customer service is hard to get in touch with.

7 years ago

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Michael Webb Fort Lauderdale, FL

I had my solar installed July 2020. The sales guy was very knowledgeable and wanted the sale. We decided to have 35 panels put on the house. Beginning of April 2021 12 panels have failed. I’ve made several calls to customer service. They said they’d have someone look into it. It’s been now a week and nobody has contacted me. I’m losing 20kw a day but they don’t seem to care. Customer service is the worst. They get your money and when you need help they don’t care. Not happy at all with this company and I’ll never refer them to anyone.

4 years ago

Reply from Momentum Solar

Thank you Michael for the honest feedback on your customer experience. Please message us here with your address of service and phone number so I can have this researched asap. You can also reach us at customerexperience@momentumsolar.com

Apr. 19th, 2021

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jane Rice Coatesville, PA

First off I am NOT saving money with Momentum Solar. i had one bill the was low the month after they installed the panels. The panel ( which were less than half of what we were told we were getting. The number I was told was 60 panels. I got 28 panels . The amount of energy I get from these panels isn't enough to make saving possible even though i was promised they would. Don't use this company.

4 years ago

Reply from Momentum Solar

Hi Jane, I'm sorry to hear you are not happy with the solar system. If I can help look into anything please private message your address and phone number. Thank you

Jan. 18th, 2021

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Tripoli West Hartford, CT

3 product, 3 sales process, absolutely terrible ongoing support. I feel they don't care at all once the sale is complete.

4 years ago

Reply from Momentum Solar

Hello, I'm sorry to hear you are waiting on support. Please reach out in private response here with your phone number and address so I can get this corrected for you.

Feb. 3rd, 2021

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Verified Customer

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Dolan Jones Gibsonton, FL

Sales Rep never provided promised Nets thermostat after multiple calls saying we will get it. its now been over 6 months

6 years ago

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Verified Customer

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Rosetta DiGiorgio

Customer service is horrible not even comparable. They don't value their employees or customers after they complete a sale!

7 years ago

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Verified Customer

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Boesenhofer

Not given us the monthly amount on electric bill as quoted from day one. With both bills my electric bill is higher than before

7 years ago

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Verified Customer

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John a

Not totally truthful, tree was to be trimmed back, but I did not get it in writing so the say they did not agree to that at the time.

7 years ago

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Verified Customer

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Anthony Egg Harbor, NJ

The installation was howlingly horrible. They promised me they would replace some things not agreed upon in the beginning and they never did it.

7 years ago

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Trapper Sturgeon Georgetown, TX

I only give two stars because I love my solar system but the sales person will lie straight to your face to get the sale. There are several companies out there, do some research. I’m promise you that you don’t want this company.

4 years ago

Reply from Momentum Solar

Hello Trapper, I'm glad to hear you are enjoying your solar system but if there was something we can help look into about your sale please private message here or reach us at customerexperience@momentumsolar.com

Apr. 7th, 2021

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Iriam Rivera Orlando, FL

Pretty satisfied until our roof needed to be replaced. When initially purchased, we were offered a one-time free remove and replace in case our roof, already in some years, needed replacement. Momentum is now questioning the offer. Hope this will be resolved so I can gladly rate it as I thought it deserved.

4 years ago

Reply from Momentum Solar

Thank you for the honest feedback Iriam, I would be happy to have this looked into if you are still having trouble with the roof replacement please use the private reply option to send your address and phone number or email customerexperience@momentumsolar.com

Mar. 16th, 2021

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wesley

my salesman, who was suppose to be there every step of the way, was fired right after signing and no one ever reached out to us. We had several questions that we had no answer for and took a long time to have someone contact us back

6 years ago

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Verified Customer

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John Gincott Lady Lake, FL

They don't keep you informed what's going on. when I called my rep, he says they will call you today but never do

4 years ago

Reply from Momentum Solar

Hi John, I'm sorry to hear of the lack of follow up. If you are still in need of assistance please private message your address and phone number.

Jan. 25th, 2021

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Verified Customer

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Dawn

The installation process was kind of horrible. I've had the panels for 6-7 months and I just want them gone.

4 years ago

Reply from Momentum Solar

Hi Dawn, I'm very sorry to hear you are not happy with the panels. If there is anything specific we can help look into please send us a private message here with your issue, address, and phone number.

Jan. 22nd, 2021

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Verified Customer

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Mita Chowdhury

Not customer friendly. They don't respond on time. It is more than 6 months & we still don't have production.

6 years ago

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Verified Customer

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Anonymous

Their customer service wasn't the best, but the installation went smoothly and the equipment is great.

6 years ago

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Verified Customer

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Happy hu

From early June, my project was finished in Oct. and they didn't give me any final inspection documents.

6 years ago

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Verified Customer

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Luis benitez

The sales person never followed through. When Phone calls are made there are no follow up return calls.

7 years ago

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Verified Customer

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Jodi

I thought I'd save money and I'm not I'm paying a little less than what I'd normally pay for my electric bill

7 years ago

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Verified Customer

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Israel Flores New Braunfels, TX

Awesome when talking to someone but not enough follow through with what they say they will do.

4 years ago

Reply from Momentum Solar

Thank you for the feedback as we are always looking to improve, if we can be of further assistance please send us a message here or reach out to customerexperience@momentumsolar.com

Feb. 10th, 2021

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Verified Customer

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Tony Pham Anaheim, CA

lack of transparency, management and salesman does not honor what they promised.

6 years ago

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Verified Customer

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Dan

They took forever to get it turned on and it's not producing. The installation was terrific.

6 years ago

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Verified Customer

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Alvin Boyd Plainfield, NJ

1 Customer Service and to many delays in getting te project completed

4 years ago

Reply from Momentum Solar

Hi Alvin, I'm sorry to hear you were not impressed. Please let us know if we can be of further assistance.

Feb. 10th, 2021

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Verified Customer

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Elizabeth G Corpus Christi, TX

I've yet to see the savings as they stated

4 years ago

Reply from Momentum Solar

Hi Elizabeth, I'm sorry to hear you are disappointed with the results, if we can help look into anything for you please email us at customerexperience@momentumsolar.com or send a response here.

Feb. 4th, 2021

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Verified Customer

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Robert White Bound Brook, NJ

Respond times are not good. Not organized

4 years ago

Reply from Momentum Solar

Hi Robert, we are sorry to hear you feel this way. If we can help look into anything specific please message here or email customerexperience@momentumsolar.com. Thank you

Jan. 25th, 2021

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Verified Customer

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Simmi

Not make needed electricity so bill is too high

6 years ago

Momentum Solar Reviews

Summary of Reviews