LGCY Power: Read 883 User Reviews From Real Homeowners

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Verified Customer

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Ryan Carthey

The Solar Panels & Equipment have performed as promised. The installers were professional and the customer service has been prompt and polite. Overall pleased with our decision to go solar.

7 months ago

Reply from LGCY Power

Ryan, thank you for the wonderful feedback! We’re thrilled our installers and customer service has provided expert guidance and delivered excellent service. We appreciate your support.

Jun. 25th, 2025

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Verified Customer

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Amanda Las Vegas, NV

Job well done. Preparation for length of time to complete the project would have been appreciated. After installation it still took nearly a month for final inspection. Also prepping home owners to move vehicles on day of install if they are parked in driveway would have been nice. We were instructed nobody needed to be home but vehicles needed to be moved.

4 years ago

Reply from LGCY Power

Amanda, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Allen Kent

If you’re going to go solar this is the company to do it with. Everything is done in house. No subcontractors. The customer service is second to none. Megan is great! Unfortunately, the monopolistic power companies with their lobbyists, keep you from actually saving any money.

1 year ago

Reply from LGCY Power

Allen, thank you for the review! We appreciate and are grateful we are able to serve you! Thank you for choosing LGCY!

Dec. 2nd, 2024

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Verified Customer

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Diane D. Melson

The sale to installation was great and timely, but the inspection process took 2 months and seemed like a lot of miss communication between installers and county.

3 years ago Edited January 10, 2024

Reply from LGCY Power

Diane, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 31st, 2022

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Verified Customer

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Gregory

LGCY Power has been great entertaining all of my questions. I do not have any issues with the company. It is easy to use. The app is nice. The installation process was quick and easy and they are very professional, although it is a little expensive.

3 years ago

Reply from LGCY Power

Gregory, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Tom

The installation process was fine, they put one of the solar panels too close to my roof heating and air conditioning unit and that's going to have to move. The representatives were very friendly, courteous, and quite knowledgeable.

3 years ago

Reply from LGCY Power

Tom, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Jeannie

Installation process was smooth, they worked around our work schedule, so they were actually here for two days to accommodate our work schedule. It's not hooked up to where I can actually use it yet. There's always somebody available if I needed something or have a question that could get right back to me.

3 years ago

Reply from LGCY Power

Jeannie, We try our hardest to make sure that everyone has a positive relationship with our company. If you have any other questions, feel free to reach out to our Customer Care team at customerservice@lgcypower.com.

May. 17th, 2022

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Verified Customer

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Robert

Everything was great. Haven't had any issues since it was installed. Install was excellent. They arrived on time. My service person was very knowledgeable and contacted me about all the updates, when the installation would happen and all of that so we could plan on getting everything in order on time.

3 years ago

Reply from LGCY Power

Robert, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Nick Cross

The install went smooth and the panels work as promised. My only disappointment was from the sells rep. He promised 6 months of free bill coverage and I haven't seen that as of yet. I tried to reach out to him on several occasions and he doesn't reply. I'm not sure if that promotion will come later. Please reach out to me for more details.

3 years ago

Reply from LGCY Power

Nick, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Apr. 19th, 2022

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Verified Customer

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David stout

I would have given them 5 stars but I like them to keep working hard to earn the business. It was a slow start to hook everything up but once the permits came in all went smoothly. So far all is good with the system. I wish I could buy a system but for now it’s all good.

3 years ago Edited November 26, 2024

Reply from LGCY Power

David, We're sorry that this has been your experience. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Verified Customer

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Irad Ruiz Las Vegas, NV

The scheduling is terrible. The installation took longer than expected. The final inspection was scheduled for a date prior to the install and getting ahold of anyone to ask questions is nearly impossible. I am very disappointed with the whole process to this point

3 years ago

Reply from LGCY Power

Irad, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Verified Customer

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Barron San Diego, CA

I was a little surprised that the installers showed up easy and were quicker than I was originally led to believe. They told me what they were going to do and they did it and the equipment works well. I am still waiting for my utility company to put in a new fuse box.

4 years ago

Reply from LGCY Power

Barron, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Stephen New Port Richey, FL

Sales staff is very responsive and they still check in with me to make sure everything is going well. I am happy with their customer support. They respond quickly. There have been a couple of issues but it has been cleared up and resolved well.

4 years ago

Reply from LGCY Power

Stephen, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Josue Morales

I honestly don’t have anything bad to say! Stefan was very helpful and explanatory. The system got installed very quickly and everything has work as promised and explained. Would definitely recommend

1 year ago

Reply from LGCY Power

Josue, thanks for choosing us and taking time to provide feedback. Thanks for letting us know what a great job Stefan did. We really appreciate your kind words and are grateful for your business.

Jan. 14th, 2025

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Verified Customer

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Emma

They were informative and helpful, making the process of switching to solar go smoothly. There were some troubles with delays and communication but nothing that was too big of a deal

1 year ago

Reply from LGCY Power

Emma, we appreciate you taking the time to leave us a review. We are sorry to hear there were some inconveniences but glad to hear it is going smoothly. Thank you for choosing us! Enjoy your system.

Jan. 22nd, 2025

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Verified Customer

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Ryan Jostes

Customer service is great, and the service is good but it did take longer than I anticipated for the final inspection and for the system to start generating. Just wish I had a few more panels.

1 year ago

Reply from LGCY Power

Ryan, we appreciate you taking the time to leave a review with your experience. We are happy to see you received stellar service but regret to hear of any inconveniences you experienced. If you have any need of further assistance, please don't hesitate to reach out to customer care at 855-353-4899 opt 3 or email us at customerservice@lgcypower.com.

Dec. 16th, 2024

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Verified Customer

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Donelle Bomben Brentwood, CA

I think I was dealing with multiple companies and it became a bit confusing, though all went very well. I still do not know if the final inspection has been done and whether the system is operational.

3 years ago

Reply from LGCY Power

Donelle, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! If you have any other questions, feel free to reach out to our Customer Care team at customerservice@lgcypower.com.

Jun. 7th, 2022

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Verified Customer

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Len Bingham Brentwood, CA

The install looks rigged. They could have run the conduit in a more aesthetically pleasing way. The installers were nice. The elctrician was top notch and his installation looks great.

3 years ago

Reply from LGCY Power

Len, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 31st, 2022

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Verified Customer

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Brian Keller Missouri City, TX

Solid and prompt service at what seems to be a decent value at this point. Only complaint is the app. It doesn't really work reliably. I have started using the native enphase app to monitor my system.

3 years ago

Reply from LGCY Power

Brian, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 31st, 2022

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Verified Customer

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Robert

They showed up at the right time when I was looking for a solar company. It was a matter of convenience. Customer support is a little slow but it all the information got to me. Installation was fantastic.

3 years ago

Reply from LGCY Power

Robert, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Alexander

Compared to other companies I think they have better compacity for the equipment. Installation process went really well though it took longer to get permission. They have a good reputation.

3 years ago

Reply from LGCY Power

Alexander, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Harry Bell Auburn, CA

All has been done very well for most part. Having a hard time getting final approval though. Keep on putting it off without notifying. us. Still waiting despite 3 scheduled dates that have been postponed.

4 years ago

Reply from LGCY Power

Harry, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 12th, 2021

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Verified Customer

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Anonymous Coolidge, AZ

Communication could have been better but installation was great and it works well even if it was a little difficult to get started. I would recommend working with them over and over.

4 years ago

Reply from LGCY Power

Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Andres Saint Cloud, FL

The salesman was very good. He was very responsive when I needed to talk to him. He told me from top to bottom how everything worked. I would assume they have informed me on everything. There have been no set backs.

4 years ago

Reply from LGCY Power

Andres, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Verified Customer

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Peter Rocklin, CA

They were able to install it a little sooner than expected and that was good. It looks nice and clean. They did have to come a couple of times to inspect because they didn’t get it right the first time.

4 years ago

Reply from LGCY Power

Peter, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Debbie Gerlach

There were only 2 and neither spoke English very well so was rater difficult to converse with them. The work they did was good and they seemed efficient but we had questions and needed to make sure they didn't turn off power without notifying us because of my oxygen. What they did was very good but someone that was fluent in English should have been on site as well. As for dealing with LGCY that leaves alot to be desired. Your office personel did not identify herself or her company when communicating with me. I actually had to ask who sent me a text. I was not notified that I was going to have 2 different deliveries so I would have time to decide where to put a 2000lb pallet so I told semi driver just to put where my husband parks. Very poor communication with LGCY.

1 year ago

Reply from LGCY Power

Debbie, we are grateful for your input to help us aim for a seamless customer experience. We appreciate your willingness to take the time to leave a review. We are happy to hear the installation went well. We are grateful for your business and are appreciative that you chose us. Enjoy your system.

Aug. 27th, 2024

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Verified Customer

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Caleb H DeSoto, TX

LGCY was the company that handled all of the installation and processing for the solar. Sunnova handled the financing and contract side of things. LGCY came knocking on my door just like all other solar companies do to try and get your business. I had been researching solar for awhile, so I knew what to expect and what to look for. Salesman for LGCY was excellent, knew his stuff, took his time, answered all my questions, and followed through with everything he said he was going to do. My purchase was probably on the higher side when it comes to a 16.4 kW system, but I knew I was not going to find a better sales person who would take care of me. In addition, LGCY pays the first 6 months of your solar bill, so that was a plus. From contract signing to install was about 4 weeks. Install was frustrating because LGCY installers stepped through my ceiling while in the attic. Brand new house too, and they damaged it. LGCY did handle the repairs, but it took some time. At time of writing review I am still waiting for the system to be turned on, waiting on city inspection. Has been 3 weeks since install and no generation yet. Overall, I would recommend LGCY and Sunnova, but rating 4 stars due to the lack of carefulness from the install crew.

3 years ago

Reply from LGCY Power

Caleb, thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback with our installation team. Make sure to follow us on Instagram @lgcypower!

Feb. 8th, 2023

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Verified Customer

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Michael Reed

Legacy saved us a lot of money in the first year with the tax rebate and lower payments, now the savings are marginal

7 months ago

Reply from LGCY Power

Michael, thank you so much for the positive review. We love seeing that our customers have had great experiences. Thank you for your business and choosing LGCY Power!

Jun. 12th, 2025

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Verified Customer

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Terry Frederick Chandler, AZ

The sales presentation, financing and installation were top notch. The part about the rebate is unclear. Actually muddy. I would like a contact to do over that again.

3 years ago

Reply from LGCY Power

Terry, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Please contact us with more information at customerservice@lgcypower.com so we can better assist you.

Mar. 22nd, 2022

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Verified Customer

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Gary

It's been good. The install was good. They were here when they said they would be. There were some complications because the people are slightly disjointed.

3 years ago

Reply from LGCY Power

Gary, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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John

I liked what the salesman had to say. They answered my questions. I don’t always get a response back from customer service but anything I needed taken care of was done.

3 years ago

Reply from LGCY Power

John, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Nicholas Laughlin, NV

I always wanted solar power. There is some dumb stuff you have to got through to get it installed but it has been fairly decent. Installation was done in a day, it was great.

4 years ago

Reply from LGCY Power

Nicholas, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Anonymous Port Richey, FL

Everything is pretty good. It was convenient. Every time I call customer service, what I am calling about it resolved. It was what we expected. It is in good shape.

4 years ago

Reply from LGCY Power

We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Verified Customer

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Darren Abilene, TX

We are still in the process of getting the provider switched over and everybody has been nice and helpful. They have answered all the questions we’ve had.

4 years ago

Reply from LGCY Power

Darren, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Verified Customer

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David Queen Creek, AZ

I would like help with the app so I can know about the energy usage and I have yet to hear from the about it but it works and they were perfect with the installation.

4 years ago

Reply from LGCY Power

David, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways! Also please reach out to your Energy Consultant and they would be happy to show you how to use the app!

Jun. 28th, 2021

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Brenda Williams

The crew needs a trencher or rent a trencher. The poor crew hand dug the long trench from the barn to my house. It took all day and none of the solar part got done that day. If it wouldn’t have rain right before they came it probably would’ve taken them two days. I felt so sorry for them. Surely a small trencher or rent would have been cheaper than paying 4 guys to hand dig a trench. The crew was friendly but spoke very little English but we managed to communicate.

1 year ago

Reply from LGCY Power

Brenda, we appreciate your positive thoughts and taking the time to leave us a review! We are happy to hear of your great experience on your decision going solar. Follow us on Instagram for solar hacks @lgcypower!

Jun. 19th, 2024

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Angel Coleman Westminster, CA

Panels were installed within 3 weeks of the in home visit. Peyton was informative and answered all of our questions. He is responsive and kept in touch throughout the whole process. The time it took to have the panels actually connected and turned on was a bit daunting, but I understand shipping delays played a big part in that. Other than the 3 month delay to connect to the city, the process was great!

3 years ago

Reply from LGCY Power

Angel! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 15th, 2022

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Cindy Tetzlaff Mesa, AZ

Jesse N is wonderful. Very much enjoyed talking with him. The whole procedure from first meeting with Jesse to installation was quick and easy. Problem came after the installation. May 11th was installation day but then here it is June 13th and I am still not connected to the power grid. So I have solar panels up and yet still paying full price to SRP.

3 years ago

Reply from LGCY Power

Cindy, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 15th, 2022

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Keith Dauch

I loved how a representative kept in constant contact with us throughout the entire process! I never once questioned where we were in the process and if we were forgotten about. I would like to see us produce a bit more from the solar panels, but any question we have had have been answered promptly and we have been given great direction with who we need to talk to. All in all we are pleased!

9 months ago

Reply from LGCY Power

Keith, thank you for your kind words. It's great to hear about your positive experience and enthusiasm for solar energy's benefits.

Apr. 24th, 2025

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Verified Customer

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Andrea Corona

It's a great company good costumer service over all,the installation was on time but never come back to finish the little details

1 year ago

Reply from LGCY Power

Andrea, thank you for taking the time to let us know how enjoyable your experience was with LGCY Power. Thank you for choosing us! Enjoy your system. Please reach out to customer care to discuss wrapping up those last few things at 855-353-4899 or customerservice@lgcypower.com!

Dec. 2nd, 2024

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Verified Customer

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JUDY COSTA

I need to know how to get snow removed from the panels on our roof? They aren't doing any good as long as they are covered.

1 year ago Edited January 8, 2025

Reply from LGCY Power

JUDY, we're happy to hear that things went well for the most part. We have taken note of your personal experience and appreciate you taking the time to leave your feedback as we're able to constantly improve our customer experience. If you have any questions or concerns, please feel free to contact our customer care team at customerservice@lgcypower.com or call 855-353-4899 opt 3. Thank you for choosing LGCY Power!

Apr. 23rd, 2024

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Verified Customer

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Damarion

I'm still getting acquainted with the equipment.The installation process was good. I trusted what they were offering to be true.

3 years ago

Reply from LGCY Power

Damarion, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Daniel

It looks good. I haven't really noticed a difference in my bill yet. It was quick and easy they were in and out about a half a day.

3 years ago

Reply from LGCY Power

Daniel, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Tyler

I'm satisfied, they take care of it. It was fast. It's a significant price dropped on our public utility bill. They're professional.

3 years ago

Reply from LGCY Power

Tyler, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Rommel

Installation was pretty smooth. I had an issue with my ceiling and they fixed it pretty fast. My salesperson Benjamin was awesome. He was awesome.

3 years ago

Reply from LGCY Power

Rommel, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Brian

The system seems to be working good so far. Installation was good. There does seem to be some lack of communication within the company.

3 years ago

Reply from LGCY Power

Brian, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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John North Richland Hills, TX

Everything has been working smoothly. Somethings were not communicated completely so I’ve had some questions but everything came alright.

4 years ago

Reply from LGCY Power

John, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Verified Customer

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Mary North Las Vegas, NV

Easy to communicate w/ customer service, the installator guys were great, they did a great job. over all, were satisfied.

4 years ago

Reply from LGCY Power

Mary, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Verified Customer

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Shawn Las Vegas, NV

Inslallation was delayed, so it went slowly. I also was unhappy that I got billed before the system actually got turned on.

4 years ago

Reply from LGCY Power

Shawn, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Verified Customer

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Lexis Carrollton, TX

The salesman was a good salesman. Inspection has been taking a while but the rest of the installation process was quick and easy.

4 years ago

Reply from LGCY Power

Lexis, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

LGCY Power Reviews

Summary of Reviews