LGCY Power Reviews

On September 30, 2025, I contacted LGCY Power's customer service to report an active roof leak occurring beneath the solar panel system installed by the company in 2023. This leak has caused significant water damage to my home, including soaked attic insulation, compromised drywall, and a saturated primary bedroom ceiling—where water actively drips whenever it rains. LGCY Power informed me at that time that they had “no repair crews in the state of South Carolina” and could not provide a timeline or estimated date for service. After two weeks with no resolution or updates, I independently located a solar-certified roofing company to assess the roof damage and provide a repair estimate, as well as a licensed and insured local contractor to handle the interior ceiling repairs. LGCY Power initially stated they would allow subcontracted work due to their lack of available technicians and requested that I submit both quotes. I complied promptly. However, just three days later, I was informed that the proposed work was denied and that LGCY Power would instead find their own contractor. As of today, I have not been provided with the name of the contractor, the company they represent, the technician’s qualifications, or a time at which they are expected to arrive. I am expected to allow an unidentified individual into my home—around my family—with no information or timeline, while damage from the ongoing leak continues to worsen with each rainfall. This situation reflects a gross lack of responsibility on the part of LGCY Power, both in terms of honoring their workmanship and in handling post-installation issues with urgency and transparency. I am seeking immediate corrective action to stop the ongoing property damage and to ensure any future work is handled by qualified, vetted professionals whose identities and credentials are disclosed in advance.

Complaint Against Legacy Power (LGCY) I want to share my experience so others don't go through what I did. Solar is a good thing, but you must be very careful about the company you choose and the salespeople who may be more interested in a quick commission than the customer's wellbeing. Unfortunately, my experience with Legacy Power (LGCY) has been terrible. When I met with the LGCY salesman in my living room, I was very clear: I would only agree to install solar if (1) I could keep my AC set lower during summer (from 78° down to 75°-74°) and (2) the system provided 100% offset of my NV Energy bill. He promised both would happen, telling me my only NV Energy bill would be the $19/month grid connection fee. Based on those promises, I moved forward. In early 2024, I purchased -- not leased -- a 7.98 kW solar system for $28,900. That price worked out to $3.62 per watt, which I later discovered was about 34% higher than the average market rate at the time. By the time I realized it, the contract was signed and the installation was underway. The installation was completed on time, but that was the only thing that went right. * Missing equipment: The installer failed to install consumption CTs (devices that track energy use vs. production). When I asked about it, LGCY told me there was "not enough space" in my panel -- despite their own site evaluation saying otherwise. I ended up paying another company over $400 to install them without issue. * System underperformance: My 7.98 kW system has only ever produced a peak of 5.3 kW -- about 66% of capacity. Why you asked? LGCY installed 440 W panels but paired them with microinverters that max out at 300 W. This creates what's known as clipping -- energy that the panels could generate is simply wasted every single sunny day. * Broken promises: Instead of covering 100% of my usage as promised, I'm now paying an average of $140/month in the summer to NV Energy, on top of the nearly $29,000 I already paid for solar. * Customer service failures: When I raised these issues, the salesman (who sounded as a solar expert during the sale) brushed me off with "I'm not a technician. You should talk to tech support." Tech support told me my system was "working as expected." In reality, it's only working as they designed it -- with built-in limitations that were never disclosed to me. The result: I paid nearly $29,000 for an overpriced system that was poorly designed, does not meet the criteria I explicitly set as conditions for purchase, and leaves me with ongoing energy bills I was promised I wouldn't have. LGCY has taken no responsibility for their misleading sales practices, poor system design, or customer dissatisfaction. Bottom line: My system is "working as expected" only because it was designed to underperform from the start. That is not what I was promised or what I paid for.

my installation was the end of May 2025. It’s August 2025 and I finally passed Ameren inspection. I still have four panels that are reporting errors. I can’t seem to get this issue addressed by anybody at Legacy. I’m extremely disappointed in the service. They have provided after installation. They want to do a final walk-through in three weeks, but I still have four panels that are reporting a microinverter error. And they don’t seem to want to come out and fix that issue. I’m extremely disappointed in the customer service that Brooke has provided. I have to admit that the frustration I feel over the whole process is warranted. customer service on a scale from 0 to 10 equal zero Responsiveness to questions again a zero I can’t rate a value for money because it isn’t fully operational so I would give that another zero Trustworthiness of company again, a zero I don’t know how much I’m actually saving because not all of my panels are operational. I have four panels out of 24 that are not working properly and are giving errors. I can’t get anybody out to look at them or fix them so I have to give them another zero My frustration level at this point in the process is extremely high.

I have worked with a number of companies, yet I have never experienced such poor scheduling, miscommunication, and misrepresentation. There appears to be a trend in that the poorest of service occurs in Central IL. Please note that my comments are not specifically directed at Ameren or the contractors (who were polite and understanding) or Everbright (who has been clear and helpful in the process). I had also shopped around for solar provided and chose LGCY based upon the data and assurances they made. I chose LGCY because they were set to replace my electrical panel (which needed to be done anyway) and I believe in the promise and responsibility of green energy. Please note that I had to pay a considerable amount out of pocket (~1500) to have a portion of a tree removed to ensure efficiency. I figured that this would be worth the $$, as the savings the representative showed me would cover that in the long run. However, they neglected to highlight that, while the Ameren bill would be lower, a bill would still need to be paid to Everbright. This was in the Everbright contract, but I assumed (since they also neglected to highlight they would be putting a mechanics lien on my home) this would still be worked through Ameren. I now know I should not have trusted or assumed given my experience with the company. The actual installation coordination was the biggest issue. Calling it a disaster would be too polite. There were reschedulings on multiple dates: 09/24/24 10/16/24 10/29/24 11/22/24 12/30/24 01/22/25 And that last date wasn't even their last visit. I am a remote employee so I a) need power to my home and b) have to make up the hours I miss or use vacation time/personal days to ensure I am here to let folks in and have everything set up. I also cancelled my holiday travel because they had to reschedule that installation to the 30th..and, if I recall correctly, that was the day that noone mysteriously showed up because they had fired or lost contact with the installer/electrician. I was given a name to call (Chris, who may have been the one let go) and was then given the name and number of Karen T (his supervisor, on the East Coast) who, even now 4 months later, has never returned my call or voicemail. On one of those dates above, they had an appointment for the next day and I had reached out the evening before because the equipment hadn't been redelivered. Despite this outreach, they did not cancel, a contractor showed up, and we had to reschedule. The actual installation (not connection) of the panels was on a Saturday. I was woken by their team without warning early in the morning ( I dont wake early on Saturdays, as I need to catch up on sleep). When they finally did the installation, I received multiple different answers as to how it would be set up. One person said it would take 16 hours, while another said 4-6. Overall, it took a couple different appointments to get the whole thing done. The city inspector and Ameren reps were champs in the process, though I could tell they were frustrated by the scheduling conflicts and misinformation as well (though they remained professional). Most of the installers were great too, especially the second to last guy they contracted through. Polite and professional. But these weren't LGCY employees. And at least one of the other contractors repeatedly left my back door open (understandable to be open to a point...but not the whole damn time especially when it was below freezing and Im paying a gas bill...) and left cigarette butts in my back yard and driveway. I spoke to folks who used other installers to get their solar panels. One person expressed that, when his installer had to reschedule, they offered him compensation for the time he took off work and the inconvenience. I asked LGCY if this was something they could do and was told they would look into it. Unsurprisingly, I never heard anything further about that. And, please note, I asked a few different times... I did hear that my sales rep took a hit on his commission to make my project happen, though I a) don't know if that's correct and b) question why he would have to do that when its the fault of both management and their scheduling team for most of the issues caused. I can't comment on the actual final costs just yet. I'm waiting to get my next Ameren bill and the new alleged bill on top of that from Everbright. But, even if I save a bit per month (which I am dubious of), it would not make this whole process worth it. That said, I still believe in the promise and opportunity of green energy as well as each person's responsibility to aid in the transition in some way. I believe the private market can also play a role here, and national statistics and researchers appear to agree (given the boom in solar tech and installations). However, it is also my responsibility as a consumer and participant in the broader economy to warn others of companies who behave incompetently or irresponsibly. If you're in central Illinois and you're considering solar, great. Just don't go through LGCY.

It has been 3 months since signing with LGCY . I got no solar power? they keep blameing my city (my city denies any responsibilty for the delay), the app is worthless , been lied to to many times to list. just got a $1045.00 electric bill. A few days ago their installers told me I was up and running abd had solar. This company is not honest. BEWARE@

I am completely disappointed in the lack of communication, organization, and customer service of LGCY Solar. Ever since the panels were installed on the roof and the back up battery was not ready to be installed it’s been a long slow downhill of missed install dates to finish the job and piss poor/non existant communication. When I reach out for answers I am told “the crew got stuck at another job” and they rescheduled 3 times. Then when they finally started the final part of the install (today) which by now is a month later than the beginning of the battery install, the battery tech laughs that they were not left the correct parts by the last crew and had to go buy them. Now we are told by the battery tech that the next step will be waiting for the city to inspect before Ameren can come back and do a final “test” and both of those steps can take weeks to schedule. Plus no one notified us that our power would be shut off for up to 2 hours during this step and we both work from home. I literally lost internet during a very important virtual meeting and looked so unprofessional. Tried to reach out to customer service and was told a field manager would call me “asap to clear up any issues” and haven’t gotten a call all day. Our initial meeting with sales person was 5/21 and panels were installed 7/23 and we are still weeks if not a month or more away from having functioning solar panels.

On September 8 of 2023 we signed an agreement with legacy for solar panels and a back-up battery.. After going through the entire process, site survey, financing, permits, etc. we finally had a date for installation . The install date was rescheduled over and over again. However, legacy never called to reschedule, they would just not show up. we would have to contact them and ask them where they were. Finally, in May 2024, after months of delays, our permit with Emory energy expired and legacy cancelled our contract. Legacy essentially wasted our time for nine months; the litany of excuses, misinformation, and broken promises are too lengthy to list in this review. Still, after all this, we gave them another opportunity, and we were ignored. the litany of excuses, misinformation, and broken promises are too lengthy to list in this review. Still, after all this, we gave them another opportunity to make it right,, and we were ignored. Don’t waste your time with this company.

It took 10months to get my system up and running. I bought a whole house battery backup and when the electrician came to move my stuff from power grid to solar panel the got confused and I had to call another electrician out to help him. Well guess what, the only thing that is on me solar panel are my Dryer, Pool and shed. Everything else is on the grid. Plus when he moved the wires he has little wires connected to big wires which is a FIRE HAZARD and big wires connected to little wires FIRE HAZARD... They still haven't addressed my issues and I would NOT RECOMMEND THIS COMPANY FOR ANYTHING, MUCH LESS SOLAR... VERY DISAPPOINTED... TIM from Panama City, FL

I contacted this company and they seemed great. They came out to the house did a site survey within a week of me calling. After that it was nothing but problems weeks went by and they keep changing my lay out for my solar. It was initially ground mount that was supposed to tie into my existing system. After multiple conversations I thought we were back on track then after they figured it out they decided to add almost 4000 to the price of the system blaming the install crew. Then they put it all on hold because I did not agree to the increase. Wasted hours talking to these people to be feed a line. I’ve included the last guys text. Don’t waste your time because the signed contract with the price apparently only is there to hold you to it not them. Hi Philip, -Chris with LGCY Power. I have been trying to reach you. I cannot get a final design for you and there are $3700 worth of fees that have been added 8 weeks past site survey. It is something our dept cannot absorb. I am placing the project on hold until I hear from you. I am very sorry for the issues that have occurred. Please contact me directly if you would like to still move forward. Clowns

I signed a contract in July of 2022. At that time I was told it takes a few months to get permitting, logistics, and evaluations together to start the project. The project was eventually set to start in November. After multiple delays the panels were attached to my house but not completed. It is now the end of March and my panels are not operational. The last time I spoke with someone they told me they had not obtained the corrects permits and were working on that. In the mean time my loan for the panels has been active for three months. So I’m paying for inoperable solar panels on top of a power bill. I’ve called the number in the app at least 15 times in the last two weeks and sent numerous messages and have not received any information about my project status or to schedule finishing the project. This company is unprofessional, slow and inconsistent. Do not use them.

****BEWARE**** If you're in Colorado stear clear of this Company. We signed a contract 10 months ago and our Solar is still not active. Took 7 months to get the panels installed and 3 months of waiting for it to be turned on (still waiting). They've told us nothing but lies. Even when I contacted the CEO, nothing changed and once the panels were Installed (3 months ago) no one would call us back. 3 failed inspections by the city. We were told once the panels were installed, a representative would come out, turn it on and show us how it works. Instead, we got an email telling us how to turn it on ourselves (which didn't work). If we had questions or concerns, to bad! Now we're going on 3 weeks and NOTHING! We spent $40,000 and got nothing but constant headaches and hours of phone calls, emails and text messages. We're paying for the Solar and the electric company, basically double paying! They're unethical, liars and hands down the worst company I've ever done business with. Do yourself a favor and find someone else!

I do not even know where to begin. Our system was supposed to be installed by December 21'. That didn't happen and it finally became operational in March of 22'. Mind you that we had begun to make payments to GoodLeap in Feb22', so we made payments for system that wasn't even operational due to LGCY inability to get a complete crew to complete the work. When this was brought up about reimbursement or moving the frame of the loan, "CRICKETS". Well here we are a year later and I wish the salesman would have never knocked on my door. There is extensive damage to my roof, my thought was from storms based off the roofers drone pictures. However, when my insurance adjuster arrives and physically gets on the roof spends more time that I thought he would up there and comes down with a look on his face of pure disgust with having to tell me the damage is extensive and you do need a new roof. However, unfortunately it is not storm related but from whoever installed your solar. There are tracks on your roof where they would put down brackets then remove them and relocate to another location and they just left the holes. They seem to have dragged the panels or tools across your roof gauging from the linear gouges and cuts to your shingles and that's everywhere. And the amount a degrading caused to the roof shingles from where they were stepping and sliding I do not understand how they could leave it like that. Now, LGCY and who I am supposed to get ahold of when there is an issue are NON-EXSISTANT. This has been the case since my first payment was drafted, they got their money so now I'm just a feed bag. Oh, and think about calling GoodLeap to explain and see what they can do. Don't worry about it, they give you the run around because they are partner companies. Ari from GoodLeap told me yes I can see everything because we are partners but I cant do anything from that end just the financial side. This has to fall somewhere in the realm of DTPA. The best answer I can get from the only number at LGCY globally I can get ahold of anyone with is, "Hey, were going to send you an email, respond back with some pictures and we will look at those". I don't want you lookin at pictures. You didn't have a problem coming to my house to close a 62K sale. Get someone off their butt to my home and tell me what you're going to do about this. I cant even think about selling my home because the roof wont pass inspection and that concession should not fall on the consumer for neglectful work practices by unqualified crews. I want these solar panels off my home and gone, a new roof and maybe tap Nick on the shoulder to cover the rest of the loan or your two companies-partner can work that between yourselves. Seriously people, do the homework this is a scheme that they make sound so great only to get you on the hook for thousands and customer service as soon as that first payment is made is lost on them!

I have written one other bad review in my life, so I don't do this lightly. After my husband researched company after company, we decided to go with LGCY Power. We were thrilled when the panels were installed at the end of July, because we thought we'd be able to reap the solar energy benefits of our Arizona summer. Fast forward 4 months and our panels are still not servicing our house. We have been paying the bank for the panels for the past 3 months, but LGCY Power cannot seem to get us connected to power. We had our 4th attempt last week-- it was looking good. The electrician for LGCY showed up and so did our local power company. That was key. After several hours with our power off, the electrician decided he couldn't figure out the wiring and just re-installed our old panel. Then LGCY informed us our power would not be turned on that night. We were without power for over 24 hours before the electric company was able to come back and turn it on. They did offer to put us up in a hotel for the night, but with two small children, leaving home on a school night is not ideal. Communication at LGCY Power seems to be a real issue. All we want is the solar panels we are PAYING for to function! Please LGCY Power. Get us connected.