Horizon PWR: Read 272 User Reviews From Real Homeowners

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David D. McCoy

I am leaving this review because of the great service and pleasant experience I had. My nephew in error switch my account to Horizon PWR. I contacted the company. I spoke with Jackie O. She was very helpful provided great customer service. She owed the issue, gave the benefits of staying with her company. However, my old company had better rates. I will consider Horizon PWR in the future because of her service. Amazing

3 months ago

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Verified Customer

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Melissa

It was actually a lot faster than what they said it was going to be. They had told us it was gonna be like a couple of months and it actually ended up only being very short like two or three weeks time. Horizon doesn't install it themselves they have a different company that came in and did it and our rep came to meet them and made sure that they knew everything that was supposed to happen and they actually did it a lot faster than I thought that they would and I went out and had them explain everything to me as far as power outages or what I need to know and they sat with me and told me everything and answered all the questions that I had. They're just great.

4 years ago

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Verified Customer

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Anonymous

The service people in their customer service department that they used was very crappy. The installation process for the solar panels was terrible, mainly the contractors that they used. Even an inspector did not like them because they were basically covering certain things. They didn't bury the cables twenty four inches and had to come out and all they did was put extra dirt up on the side of the home. We had to have an electrician from all the way down from Idaho to actually fix the issue before we could even get it started. And that was implemented by Caden and he was amazing. The office here in Klamath falls is very terrible, there's no communication. Mario who's in charge doesn't call you back, doesn't answer his phone one. The office personnel answers the phone to get the information across, but I can't tell you how many times I've called the local office here and tried to talk to somebody and nobody knows what's going on. Like you talk to one person and you think that okay this is good to go I've got an appointment for something and then that person didn't translate the rest of the information to somebody else and nobody knows what's going on. It was almost like they had to hire me to go down there and do it logistics and deductive reasoning for them. Now as value of my money, Stanley financial they are amazing. It's a trust account, the interest is very low, they were able to finance the whole Enchalada and that was amazing. And then Caden again walked us through the whole process. Basically held our hands and walked us through everything and that part is amazing in fact. I get excited to pay the bill believe it or not.

4 years ago

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Verified Customer

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Misty

They were very honest with us and very straightforward. I'm very happy with it, it is very high quality. We did a what I felt was probably the most that I would have wanted to pay for it. We've certainly had no problem with our system and definitely had enough power generated to support our household and been very happy with the product. We started with discussing what our power needs were and then the sales person put together a diagram showing how many panels we needed, where would be the best placement for them, what kind of generation we could expect on the high end of the scale as well as on the low end of the scale and horizon took care of all of the scheduling, all of the installation connections, all of the inspections, anything like that. We didn't have to worry about anything, they just took care of it all from the start. We didn't get very much follow up, but when I did give them a call with some questions and concerns they were very quick to respond to them they resolved then answered all the questions that I would have.

4 years ago

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Verified Customer

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Chris

We we have found out with our solar is the power we use during the day comes directly off of that days used so people need to be aware of that if they're watching their power usage because it looks like you're not getting as much power as you're producing. It was very fast, they told me it was gonna be two weeks and they had it done in 4 days, like super super fast.

4 years ago

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Verified Customer

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Terry

I haven't had any techs or anything come out here since I put mine on and I've had mine in about two years and so I'm a hundred percent happy with this. I wish I had it done it sooner. There were 4 young guys putting it up, and I'm 65 so I just stood back and watched them and they were real personable. Had good personalities they cleaned up before and after all their installation and they were just great. Can't say anything better than what I'm saying, they're great. I think it's a good value for its money. They were honest with me all the way through.

4 years ago

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Verified Customer

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Anonymous

I'm glad I have it, my house is all electric. I'm very pleased with Horizon. It is absolutely quiet, there's no disturbing the roof on my house, it's just like magic.They installed it so quickly, I didn't even know they were here. I think I was gone that afternoon and it was finished in a matter of hours. I'm very pleased with my power bill coming way down of course.

4 years ago

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Verified Customer

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Anonymous

We actually have some issues with our system, but horizon was very accommodating and helpful with everything that came up they immediately like jumped on to fix it. Whenever we need something we could contact them. They call us back to help and its just super easy. There were issues that did come up with the original installers, something they I don't understand, but they came in and they replaced it, so if there was an equipment issue they replaced it no questions asked. I do believe it's worth it, we experienced months without any power bill which is our whole goal.

4 years ago

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Verified Customer

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Jack

They seem pretty honest. I think January I did end up paying a little bit. The whole idea was that power was planned to cover all the winter months too, but it was a very small amount, so it's no big deal. It was quick. Didn't last very long and the longest process is just waiting for horizon power to activate. They always answer questions and I never had a problem getting a hold of them.They were very up front about everything

4 years ago

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Verified Customer

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Robin

We've had no issues whatsoever. In the end it will pay for itself and as of now we have not had a power bill. It's been really nice because from what I can gather it will be more more valuable as we go along. We really enjoyed them. We had ours installed on the ground and it works great, we've not had to go out and remove snow or anything so it's been wonderful. The man showed up to install very quickly and they went to work. It was quiet and efficient and they were done in two days.

4 years ago

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Verified Customer

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Melody

Every time that I needed to talk to somebody I have Mario on the speed dial and he was awesome. Every single time that I call he was right there and answered my questions so every everything about it was a a good experience. I didn't really quite understand about the billing when I first got it that there was a charge for the power company and that was fine. I understand the five dollars a month thing and so and my bill has definitely gone down, but I think I will probably learn more as we go.

4 years ago

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Verified Customer

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Shane

They are very prompt and getting back with you and answer any questions that you have. They set up the appointment about ten days prior. They showed up when they were expected to and finished in one day and It was very quick and good. I like the way that they were able to put the panels on our house. Instead of a portrait they were able to put in the other way so it just made them look better and it was more appealing to us.

4 years ago

Reply from Horizon PWR

We're glad we could accommodate the array to fit your needs. Thanks, Shane!

Mar. 17th, 2022

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Verified Customer

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Scott

The value is good. The cost was a little bit more expensive than some of the other competitors. But the type and number of inverters the we purchased were actually exceeding our power expense so I think it's good on extra cost. Very smooth. Whenever we called and had an issue we had a technician come out within twenty four hours or they were able solve the problem over the phone. We like their business model and with the employees that we were working with that they were open as honest with a care and with the project and the time line.

4 years ago

Reply from Horizon PWR

We love hearing experiences like this, Scott. We appreciate you.

Mar. 17th, 2022

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Verified Customer

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Douglas

If have any trouble like with a few minor details they worked on it and it has worked out okay. The equipment seems to be okay, only I have one panel that seems to not really be producing real good. From a distance it looks different than the other panels. And I asked the guy about it and showed him the picture and he was just gonna check, but he never got to back at me whether that is a problem with the panel or whether that's just the way it is. Service has been good. I have had no power bill since this started, so that's good too.

4 years ago

Reply from Horizon PWR

Woohoo! Ditching the power bill is a great feeling. Douglas, it looks like you still need help with that panel. Can you call the office at (888) 468-7180? We'll make sure it's taken care of it's underproducing.

Mar. 17th, 2022

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Verified Customer

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Carrie

They showed up in the morning and they were done by probably noonish. Very quick and easy. We were missing a part when the system was installed and it wasn't transmitting the power company for about two months and I had emailed a couple times and they sent someone out to evaluate the system and they it was missing a part. So they got the part ordered and then came back out and installed it make sure it was working correctly.

4 years ago

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Verified Customer

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Gene

The process was was great they did everything, they got all the all the orders and stuff to do, I really didn't have to worry about anything except for when were they going to get it up and they got it up fast. We had some problems with the box and it took a few weeks to get fixed, so we did lose a little bit bank power, but otherwise it's been great.

4 years ago

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Verified Customer

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Chase

From start to finish, it was a very easy experience. We’re happy with the outcome. They took care of everything with the permitting and whatnot. They let us know ahead of time when we were scheduled. They did an excellent job. It is working very well. It likes quality and durable. It is doing its job. Very solid. The deal was fair though I don’t think it is the best one in the world.

4 years ago

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Verified Customer

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Anonymous

They are very honest about what things are. It has been great. It's been about three years and I haven't had an issue with anything yet. It went very smoothly. We set up a time that was convenient for me and so that I could be home to verify the technician and they did all the rest. They're very helpful. They're available to answer any questions that I have.

4 years ago

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Verified Customer

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Melody

They were wonderful because they listen to me. When I have a problem they get right back out and checked it out. Install went real well they seem to know exactly what they were doing they came out they got there in the attic and did everything they should. I haven't had any problems with it went very quick and got everything up and moving. They were very, very friendly.

4 years ago

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Verified Customer

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Rachel

They were great to work with and I highly recommend them. I've never had any problems with it. They've always worked well with us. We redid my roof when we get the solar panels and it was a little bit complicated but it was good I think. It took a little longer than we originally planned but nothing that I'm complaining about. They were easy to work with and when we ran into a hiccups they made it right.

4 years ago

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Verified Customer

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Sandra

They are wonderful. It all went very smooth, there was just some setback with our local power company for inspections but, other than that it went very smooth. So far its working wonderful and is working exactly the way they said it would. The only negative thing is we were told about a rebate that I was not able to get and that was one of the reasons why I actually decided to put the full set of panels on my house. I think solar panels are a great addition to the home.

4 years ago

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Verified Customer

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Paula

They have checked back with me to make sure I'm happy with what what I have and to let me know of upgrades that are available. I'm not an expert on solar equipment, but it seems to be working and doing very well. It was all pretty quick, the salesman did the inspection to make sure that the solar panels would be okay on our roof and then the materials showed up at the curb and they had it all installed in one day. They answered all of my questions and walked me through the whole process.

4 years ago

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Verified Customer

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Lisa

Since it's been installed I haven't had any issues with anything. They were great when they sold it and great when they installed it. I had a real hard working crew, it was really nice to visit with them, they were real reliable.

4 years ago

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Verified Customer

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Scott

They responded quickly any concerns or questions we had. It seemed to go quickly and it was a very clean process. Everything seemed to work up to date. We had no problems whatsoever. We had a decrease in the power bill and when we sold the house it just added value to the home.

4 years ago

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Verified Customer

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Cody

The equipment has been fine. It went very smooth, they had a plan, they stuck to the plan, and there were no surprises. They went over the schematics on where everything was was going to be installed and it went smooth. Anytime I ever called I can get through. The costumer service has been good.

4 years ago

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Verified Customer

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Jason

I'm happy. It's running good, It looks good on the roof, it's all black so it blends in with the shingles better than some of the other solar panels. It turned out good, I have no complaints. Any time we had questions or concerns they were ready and available and had answers so it was good.

4 years ago

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Verified Customer

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Amber

I feel that is very affordable, especially not knowing what you're getting into and they have the best prices for sort panels that I see. Everybody is super friendly. I haven't had any issues with the solar panels as of yet. They were there every step of the way and called to check in on progress of the project.

4 years ago

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Verified Customer

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Richard

We had no bill after everything was installed. There was the service charge from Idaho power, but we had our solar panels so we didn't have to worry about it. I think we have more power than what we needed for our home. When we had questions it was taken care of. Everything has worked out great.

4 years ago

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Verified Customer

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Coty

If there is any way to make it easier to track the credit you earn from the solar, that would be good. Other than that it was fine. The install was good as is the equipment. They’ve been really helpful, other than the one time it took a while to get a hold of someone n the beginning. There were no other hiccups.

4 years ago

Reply from Horizon PWR

Thanks for the review, Coty! We appreciate you sharing your experience.

Mar. 17th, 2022

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Verified Customer

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Cynthia

I really haven't encountered any problems, but when I did call for questions they were able to get that taken care of for me no problem. It was very smooth and I do recall it being quicker than I thought it was going to take. I haven't needed to replace anything, it's only been a few years but with the storms we've had there's been no problem.

4 years ago

Reply from Horizon PWR

These panels are built tough! Let us know if you need anything, Cynthia. We're happy to help.

Mar. 17th, 2022

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Verified Customer

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Daniel

They came in to install and they were done pretty quick, it was very smooth. The installers forgot to hook something up and I called because we got that the first month electrical bill as full price, so they came out and diagnosed it and then paid for that previous bill.

4 years ago

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Verified Customer

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Kim

Anybody considering getting horizon power, they are definitely the company to go through. Every single questions I have had, I could call or text them and someone answered my questions within an hour. My bill dropped to fourteen dollars a month.

4 years ago

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Verified Customer

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Michael

Any questions I've had or any help I need they try to help. No no issues whatsoever. Went very smoothly. They all had a very good attitude. They were pretty quick and efficient, didn't leave a mess to clean. I'm very impressed with their speed and quality of work. Very professional, very good at issues, very friendly people.

4 years ago

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Verified Customer

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Robert

It's been a lot of work. They came out, did their jobs, and with any complication they continue to work at. Got it done as quickly as they could. They just always responded and return my calls quickly and answered all my questions.

4 years ago

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Verified Customer

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Eric

I have an application that allows me to look at the panels and the panels are generating at the level that I was told they would generate. Install started on time and they finished a little early.

4 years ago

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Verified Customer

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Marilyn Burns Roberts, ID

Very professional from start to finish, all the kinks anticipated and worked through. They didn't try to stretch the expected results, they kept it very real and down to earth.

4 years ago

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Verified Customer

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Jasmine

Customer service is nice but there is a delay if you call. Other than customer service, it is all fine. They installed it properly. It is pretty neat. The inspector came through.

4 years ago

Reply from Horizon PWR

Sorry to hear about the delays you experienced, Jasmine. We're glad you're enjoying your system!

Mar. 17th, 2022

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Verified Customer

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Rhonda

The customer service was amazing they did really well and when one of the signs blew down they came right out and put up another sign for us. Everything went through really easily.

4 years ago

Reply from Horizon PWR

Love it, Rhonda! Thanks for sharing!

Mar. 17th, 2022

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Verified Customer

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Doran

Satisfied. I was very satisfied with their installation process, they put everything we wanted and it looked very professionally done. We've had it for a few years and never had any issues.

4 years ago

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Verified Customer

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Shalyn

This saved me a lot of money. They're really friendly and answered all my questions when I had them. They seemed durable and I've had no issues on them. We didn't have any problems that came and it all works good.

4 years ago

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kencrabtree Twin Falls, ID

I decided to go with horizon power for my solar panels for my home because of their reputation. Michael the sales rep was very helpful in my decisions and answered all of my concerns. Michael is very knowledgeable on the product and explained to me clearly what the benefits would be in solar panels. I appreciate his honesty And never felt like I was being misled or coerced into something that I didn't want. I would highly recommend horizon power. And felt like Michael went above and beyond his duties by explaining everything very clearly. And I was surprised on how low the cost is for solar panels. Received a very reasonable financing with very low interest rate. I rate this company and the sales rep with five stars!!! Ken C. Twin Falls Idaho

4 years ago Edited November 15, 2021

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Verified Customer

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Albert Nasby Fruitland, ID

They are located in Idaho where I live versus being an out of state company. They worked well with me to ensure my system became operational after a small glitch.

4 years ago

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Verified Customer

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Jared

I've had a great experience. It's saved me probably about seventy dollars a month from my eclectic bill so I think as far as value it is good for investment.

4 years ago

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Verified Customer

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Peter

Once they got it working, it worked great. Installation was hassle free. They are always supportive and helpful. I’ve had a few issues, and they have taken care of them.

4 years ago

Reply from Horizon PWR

We're happy to hear it, Peter! Let us know if you need anything else!

Mar. 17th, 2022

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Verified Customer

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Brian

It was pretty quick. We did end up having leaks in our roof and when I called to get it resolved I instantly got someone to the house to take a look at it and fix it.

4 years ago

Reply from Horizon PWR

We're happy to help, Brian!

Mar. 17th, 2022

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Verified Customer

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Rachael

Just very well, I'm pleased. They were knowledgeable they explained everything to me. It actually went very well, I have no problems. Very good support.

4 years ago

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Verified Customer

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David

I liked the price and the people who installed the system. They were friendly and efficient. It was fast. It saves us a lot of money on our electric bill.

4 years ago

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Verified Customer

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David

Every time I call they would answer my questions or I could deal with them pretty easily. It is producing what they said it would and I had no problems whatsoever. Smooth

4 years ago

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Verified Customer

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Phil

My husband very happy with it. Equipment is much better than property we had on San Diego. It's working very well. Install was fine, we had no issues.

4 years ago

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Verified Customer

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Jose

So far everything is intact. Actually the install went pretty smooth and it was pretty good. Every time I call they were very helpful and they were there when I needed them.

4 years ago

Horizon PWR Reviews

Summary of Reviews