Horizon PWR: Read 272 User Reviews From Real Homeowners

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Verified Customer

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Connie

I think the initial cost is probably a little higher than what is out there on the market, but getting the product up and running has gone so smooth. I know people that started the same time using different companies and they still don't have their systems up and going. So you know I would say the money wise I'm already seeing positive outcomes of it. I'm looking forward to many years of it. I really appreciated the sales rep when he came out and he was very informative and helped me with the process. He explained things in common terms which is easy to understand. He gave his opinion and everything seems to be going good.

4 years ago

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Larry

The process went much slower than I thought it should have because the installation date was moved up and they didn't tell us, so while we were gone they came and installed the panels like two weeks earlier than the scheduled date without our knowing it so that was kind of strange. Then we had all kinds of problems with getting the correct hardware to hook the panels up. They didn't get the inverter box and it never showed up and so that took like a month. They had trouble with the people they contracted to do it. It took two months from the time the panels were on the house before we even got it up and running. Now it runs great. We have yet to see and compare in the spring and summer.

4 years ago

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John D Rojas Klamath Falls, OR

Horizon PWR, would of gotten a 5 out 5, but we had an issue on my system (setup programing) that took them a year to resolve. to their credit they solved it and made good on their repayment of unproduced power. Horizon PWR was very good customer service employees that were alway courteous and professional with me. I highly recommend them for your Solar Power needs.

3 years ago

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Bonnie

They did the install when I wasn't home and hadn't turned it on because they were waiting for an inspection. I had already gotten the aproval so they turned it on soon after. But because I wasn't there I don't have the app to tell me how the panels are doing. I like the batteries they look great, I just need to know that everything's working and I don't have that feedback yet.

4 years ago

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Jane

When I needed customer service I feel sometimes like it was a bit lacking. Install went very well, it took place pretty much without notice, they didn't make it inconvenient for us in any way, they just went very quickly and it was done very well, very efficiently. One of our total number of solar panels needed to be replaced within a year of installation and I don't know if that was good or bad, I guess any anything can be defective, but it just seems like the the panel should have lasted longer than a year.

4 years ago

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Francisco

They provided me with information that I needed to know and they helped me out throughout up until I got my solar panels on. Install was pretty fast. It took about two hours and I didn't have to go out at all out, so that's pretty smooth. They told me I had an eight thousand dollars credit that I was going to receive at the end of the year for doing this and my tax lady told me that that was not the case, that money stays there and it's only if I owe the state back money.

4 years ago

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Jeff

The installation process was probably the biggest issue that I had because the contractor that had the solar panels did not install the system as it was designed. They put panels on the roof in other places rather than where they were designed and told. And my understanding was that contractor ended up being not asked to come back. It required additional panels to be installed to get my system back up to where it was supposed to be. The equipment itself works really well. Horizon power did well, it was the contractors that I had problems with and I think he was asked to not come back.

4 years ago

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Anonymous

Sometimes they have a lot going on and they don't have a a great system to follow up and make sure things are going well, so customer support can be kind of a mess. Installation of the panels themselves were very quick it took them about two hours and then a few weeks later they came and did the electrical that was very quick. The only thing that went wrong was they put the inverter in the wrong spot and the spot they put it in did not pass inspection so they had to move it. That was the only hiccup. They used some of the best equipment and go to trusted brands.

4 years ago

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A

It was kind of slow getting the panels put up and everything during the pandemic so that's understandable, but other than that everything was great. Overall it was all good. I haven't had a problem. No malfunctions, everything is working well, its up to date and no problems. I'm very please with it. Everybody was very cooperative and helpful and understanding and did a job well done.

4 years ago

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Chelsey

The website we use is kind of hard to navigate sometimes. We set up a date for them to come and they had a company that they had hired out to help that came to work on our house putting up the solar panels. It took a little longer than a day because they didn't have all the panels that they needed, but they came back and it quickly was installed and we were up and running and he showed us how to do everything. It was hard to find out how to contact them and then when we did everything else was great.

4 years ago

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Philip

They were very responsive calls. I had some issues initially and once they were explained to them they took care of me. Really quick. Overall it was good. However the company shows when they're installing cable in our attic broke one of our lights and didn't let us know about it until after they were gone. So I wasn't too pleased with that but the installation process itself went quickly. Very well built, obviously quality material. Well put together.

4 years ago

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Tyler

Any time we have issues they come right out and help us with the power inverter and things like that. They helped us to get all the permitting and getting everything lined up for us and then the day of the install. It's been two years now since they came and seems like it was two days it took to finish up everything. But they were really good with working with us and it went well. It seems like it's it's good quality equipment.

4 years ago

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Shanna

I felt like they were fair. I don't have any complaints that's for sure. The only issue I have with the solar is just the fact that in the summertime the solar power that we generate stand on down the line it would be nice if we can keep our own reserve because in the winter time we found a little bit short during a couple of months since I've had to pay our bill plus. It took awhile to get the initial up and running.

4 years ago

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Justin

Overall it was a really good job. The work was done promptly and everything went very smoothly and I'm happy we got that and I'm trying to help out the environment. They got back to emails pretty quick, there's a few times with a little delay on emails but overall I was happy with customer service and the guys I work with. Always pretty prompt on getting back to me and answering questions and taking care of things.

4 years ago

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Kathleen

Covid delayed everything we started at the beginning of the summer. They gave us the phone number and I did call and they always referred me to the next and wouldn't answer my questions and they were just waiting for the permit to go through. The process was pretty smoth. I think it's good solution of helping our selves become independent use it the resources that are available to so hopefully it'll pay off financially for as well. I'll definitely good with them.

4 years ago

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Stacy Klamath Falls, OR

I don't really have much experience with other equipment, but it seems to work really well and we've never had an issue. It took a little longer than it was expected to take to install, but that was because of Covid, and everything happening at that time, but overall once they were there it went really quickly actually. I thought their customer service was very personable and seemed to really help us out.

4 years ago Edited January 10, 2024

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Raymond

We just recently paid ours off, but we didn't know it put a lien on them and we didn't know that that was gonna happen. The people that came to our house were really nice and polite. It was pretty quick. The guys showed up and knocked on the door to demonstrate how they were putting them on and then they showed us how to turn them on and then that was pretty much it. When I had a couple of questions and stuff they answered and it wasn't too long a wait time. Overall the questions were answered quickly and easily.

4 years ago

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Brad

Customer support, some are really great and some were fair. It went real smooth, the guys that came and installed listened to my thoughts and they did it the way I wanted it to be done. It looks like really good stuff and everything works real well. The only real negative I have would be after everything was installed and I had questionsliek should we clean the panels, how can we get snow off them they are supposed to call me back and they never do.

4 years ago

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David

I've had a couple issues with the app and communication issues with the the inverter but other than that they've always come through and got it sorted out for me. I'm satisfied because they did the job when they said they would do it and did it in a timely and professional manner. So far it's done exactly what they said it would do and I haven't had any breakdowns. I don't have any reason to not trust them.

4 years ago

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Anonymous

I think that they were always available and they answered all of our questions and yeah the support was good. It was pretty smooth for installation. We have an old house and it was challenging I think because it wasn't really set up very well for it, but they were able to find ways around it and make it work with what we had and they did a good job with it.

4 years ago

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Melissa

I did have issues with the installers and I was able to get it figured out for me, but I did have to reach out to them a few times to get everything straightened up. I would say it was pretty smooth. I didn't really have anything that I needed to do for them other than turning up the power and stuff, my involvement was pretty minimal which was nice. I think it went pretty well. I had a problem with the inverter where it went out on me and there was definitely some back and forth needed to happen to get it updated. Overall I'm pretty happy with them, they worked well with me.

4 years ago

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Lance

They got right on it and didn't waste time. We sat down and determined what would work the best, analyzed what would be the best, and within a couple of days they were out there and did a great job and had everything installed. I've been happy since. I know the difference between the different panels and they've got the best kind of panels available.

4 years ago

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Dan

Time frames I don't think we quite understood when we decided to go with solar about how long it was going to take for certain things that happen. There were times where I was told I'd be getting correspondence and I never got any correspondence from someone to solve things. The installation seemed to happen really soon. Everything was very up front, they're very honest about why certain things were the way they were.

4 years ago

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Kate

I think they're pretty good. There was a red flag with the installation process. They said they had to wait for the equipment to get delivered so they couldn't install it right now, but literally looking at my front window the panels are here so they were just making excuses. There were some problems with the installation and everything, so that was not very smooth but I guess that comes from using a third party company that delivers the panels. They are always willing to answer the phone and they answer any questions I have.

4 years ago

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Juan

They were always friendly, whoever I talked to no matter if it was the contractor or the service are all very helpful. I don't know much about solar but I haven't haven't had any issues with this product. It went by very quick, I didn't have to do anything. Every time I called with any questions were very helpful and it would give me the right answer.

4 years ago

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Jaime

The people that came to my house they were very very kind and very nice and they tried to explain everything really well to us. It went pretty slow at the beginning, they schedule an appointment to install the panels and then they rescheduled it and then they rescheduled it again. We spent like four months before they came in and finished it but they did it after all. I guess they were very busy and the weather conditions because they did that in the winter time. It increased the value of house.

4 years ago

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VERONICA B Medford, OR

I really liked Blake being our lead contact during the signing and installation. I feel we got a great deal but the communication to the loan holder was not as seamless as I expected. We did run into some trouble a year later with them.

4 years ago

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John

It was all good, I have no problem with my electric bill except for the Fifteen dollar fee. But even in the winter time I've never had no problem with it. It just worked flawlessly and I can't wait to get my loan paid off. It's working really well I can't complain at all I've never had no problem. Installation process went real well.

4 years ago

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Sidney

It was overall a good experience with horizon power so far. The only negative feedback I had there was about the state. Their approval of process for Horizon was great. I feel like I got enough feedback from the customer service department tell me how that was all going.

4 years ago

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Megan

Everybody was very cooperative and understanding. It is a job well done. With the rising cost of power, it seems like a good idea. It was kind of slow getting it put up because I did it during the pandemic. Other than that, it was great. I haven’t had any problems or malfunctions. It is all up to date. I am very pleased.

4 years ago

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Rudy

Every time I call with a question, they are quick to answer me or if they don’t have the answer, they call me back ASAP. Setting it up was quick. I didn’t really even know they were there. They were very quiet. I would advise everyone to go solar.

4 years ago

Reply from Horizon PWR

We're happy to hear it, Rudy! Let us know what we can do to provide a 5-star service!

Mar. 17th, 2022

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Steven

So far, so good. I’ve only had it in the winter but it seems to be saving me some money. I am happy with the solar. The sales rep was very helpful. It made it easy. It works really well evern with snow on it. It is doing a great job.

4 years ago

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Lynn

There were some delays. They were very helpful. I actually had to move my panels for a short period of time. I haven't had any issues, so far so good, no issues. I think everything went well. It would be nice for the service to be even less expensive.

4 years ago

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Ben

Customer service seems understaffed and sometimes it takes several phone calls to get an issue resolved. Installation was great. It was broken up in several stages. First the equipment was dropped off and then they put the panels up and then it was about a week process for the power to get the proof of good connection and get connected to them.

4 years ago

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David

It’s high quality so far. We’ve had it for five years. We haven’t had any problems. It is worth it. It did take a long time to get it installed with the installation company they were using at them time. They had to fix the wiring because it was screwed up in the process.

4 years ago

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William

Support staff has responded fairly to my questions. There are still a couple of questions I would like explained more but everything has been good. Putting it up was fairly smooth. It was done when I got home. My wife oversaw it. It is working fine.

4 years ago

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Kristen

I think they didn't communicate super great in the beginning. I think they were very good, they were courteous and seemed like they knew what they were doing. It looks good, I don't have any complaints with the way it works. I thought they were kind of expensive. They were trustworthy

4 years ago

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Jeffrey

I am satisfied. They seemed to have done a good job. They were pretty good at getting back to me with emails and questions. The rep I talked to was really nice and had a lot o good information.

4 years ago

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Anonymous

It took a while for them to show up for the installation but once they did, it went very quickly. It works well. It can take little while to log in and monitor but once you do, it works well.

4 years ago

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Will

It was fairly easy to get it installed. I think the system is fine but I don’t know much about them. There have been times when I have called and asked them to do something and they didn’t do it yet.

4 years ago

Reply from Horizon PWR

Thanks for sharing, Will. We're happy that the installation was smooth and easy.

Mar. 17th, 2022

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Roger

It's been working perfectly. I haven’t had any trouble with it. It was hard to get things organized to get it installed but I don’t know if that was their problem or Idaho Powers. Either way it took almost six months.

4 years ago

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Anonymous

Everything they put in has been working great so far. They got it done in a day and we're out pretty quick. I had some questions that were left unanswered initially, they had to kind of go in and get some feedback for that.

4 years ago

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Judith

That installation went very well I was really satisfied how quickly they came in, how proficient they were, and getting everything put together and cleaned up afterwards so I was real happy with it. It is best quality.

4 years ago

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reed nielsen Rexburg, ID

field techs did a great job. salesman didn't follow through on what he promised. it remains to be seen if the system offsets my power usage over a full year.

4 years ago

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Roni

I wasn't sold on solar, but one of the guys from Horizon answered a lot of my questions and made me feel comfortable with the whole idea. That's why I went with them.

4 years ago

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Jeanette

The solar equipment looks a little bit more robust than some of the others. They do a pretty good job overall but every once in a while they drop the ball.

4 years ago

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Kelly

It was really quick and easy, we didn't have to do anything. I am a little disappointed because we've had to pay a significant power bill every winter since we've had it.

4 years ago

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Sara

We haven't had a power bill until last month and I think that was just because of the snow. I think that's been really good. It just went pretty smoothly.

4 years ago

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Connie Jones

I was a little disappointed in the location of some of the equipment. Thought it would have been better to address that at first.

3 years ago

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Lusann

They were quick to respond to emails and phone calls and provided updates as soon as they had them. They were quick and polite.

4 years ago

Horizon PWR Reviews

Summary of Reviews