Greenlink Energy Solutions Reviews

Steer clear of this company. They are terrible. The sales team will promise you everything. Then, like many bad contractors, they do not deliver on their promises and they drag the project out into infinity. If you go with this company, you had better make sure that you have every little detail spelled out in your contract or you will be very disappointed. We started this project with this company in August of 2021 and it wasn't completed until 7 months later. Frankly, we aren't even sure if it was installed correctly. I wished I would have gone with a local reputable company, rather than with Greenlink. I keep kicking myself, because our county was running a discount special to get everyone to go solar, but instead of getting steep discounts, I elected to go through Greenlink, because Greenlink claimed to have both the experience and inventory with the panels and batteries that I wanted installed, Nobody in our area was using or offering the type of configuration that I wanted, which was top of the line. Greenlink also told me that they could get my system up and running before the end of the year in December, which was important, because we could only afford pulling the money out of our IRA and paying cash for this project if we could claim the 26% tax credit that was being offered for the year. I specifically let them know that. Of course, Greenlink didn't even get started installing the panels until the next year, so we ended up in a bigger tax bracket and had to pay over $28, 000 in taxes, because of them. Because the taxes were so large, we had to then pull even more money out of our IRA to pay them, so we will be paying, BIG TIME, in taxes, once again. Greenlink also failed to pass WE Energy's commissioning inspection, which went on and on and on. I think they failed it 7 or more times. Each time they attempted to pass inspection, we had major interruptions without power all day in our home. It was a pain in the butt. The people at We Energies told me that they still think the system is wired wrong, but they said that they just gave up trying to work with Greenlink and caved. That's not very comforting; especially considering how much money we sunk into this project. I didn't get the battery that I wanted either, which was part of the delay with the whole project. They just stayed quiet about not having the inventory available and waited a long time without contacting me until after I inquired about the hold up. Then, one their salespersons called me and pretended to offer me a "better battery" as consolation for all the delays. (It was actually not rated as good as the one I ordered and it was the one that everybody offered locally. This is why I went out of state with Greenlink in the first place I wanted the better panels and batteries). It turned out that they didn't have it available, so they tried to be sneaky about it. Unfortunately, I felt like they had me over a barrel at that point, so I ended up going with the generator that they offered, because getting the one I wanted would have created further delays and put us even further behind in meeting our deadline. As stated earlier, I couldn't afford that to happen, as I was in a hurry to get the project done before the end of the year for tax purposes. Of course, they didn't come remotely close to that deadline and we really got screwed. Greenlink's staff was awful, as well. They didn't clean up behind themselves. They left old equipment and trash in our yard and basement, including water bottles, cardboard boxes, and old wiring. They also repeatedly left our basement windows open to the cold when they left the job sigh for the day. (The staff working in our basement were communicating through the windows to the staff outside, so they left the windows open all day It would have been more appropriate for them to use walky-talkies or mobile phones) I didn't notice the first few times until I noticed that our furnace was running hard. Afterwards, I got in the habit of checking behind them. They also trampled our garden hose out in the freezing weather, shattering it into pieces and not owning up to it. I had to contact the owner about it. The jerk argued for a very long time about it, as he did with everything else, rather than just owning up to his mistakes and paying for the damages. Every single time I complained to the owner, he would argue into infinity rather than admitting fault. This man wouldn't admit fault for any problem or delay that his company caused. Frankly, I don't care if this company is veteran owned anymore, because the owner is extremely dishonest and difficult. He also refused to finish with another job that I requested of his company. I wanted to have an EMP guard installed by Greenlink to protect the new solar system, when the project was completed. The company initially agreed to do it, but we ended up in so many arguments with that the owner later refused to do the job. I'm apprehensive about having somebody else installing the EMP guard, because Greenlink is so dishonest that it would likely use it against us with any warranty claim we should make in the future, if needed. The only good thing that Greenlink did was offer to let us out of the contract when we first began arguing about the batteries and all of the delays, but after having all of our time wasted, it would have put us at the back of the line for services from all of the other solar companies in our area. At that point, we were too late to take advantage of our county's discount program and all the local companies told me that the prices were increasing by 10%, as well. Nevertheless, i wish we would have backed out of the contract when we had the chance. We aren't seeing the savings like we were promised with this solar system. Our bills are still just as high as ever. Actually, this winter they were the highest that they have ever been and we aren't using any more energy. Frankly, I'm not even sure if the panels were working this winter during the cold snaps. I haven't taken this up with We Energies yet, because I'm buried with projects right now, but shortly after I noticed how high the bills were, Greenlink came by our home and told me that they had to get on top of our roof to install something. I didn't ask any questions at the time, because I doubt they would even give us an honest answer anyway. I also doubt they would offer to pay for all the losses we suffered in energy bills due to their equipment malfunction. Unfortunately, we are stuck with them now and it is not a good thing. Future customers need to know that Greenlink does not know how to work with We Energies in Wisconsin. WE Energies told me that Greenlink's employees don't seem to know what they are doin, which is why they repeatedly failed to pass We Energies inspection. If this is what it is like to go solar, then it isn't worth it. When all was said and done, this $54,000 project actually cost us about $92, 000 when figuring the loss in taxes. To this day, I'm not even sure if the system is working correctly. I seriously doubt we will ever get our money's worth out of this in our lifetime. We sunk our hard earned money into this nightmare and it was not worth it.