Greenlink Energy Solutions Reviews

I’m naturally skeptical of every vendor who tells me that they’ll take care of you from beginning to end. Well, I’m here to tell you Greenlink Energy Solutions is the rare unicorn in a forest full of companies who routinely over promise and under deliver. Simply put, Greenlink stood by every single promise they made. We couldn’t be happier with their customer service and product installation. They were knowledgeable about all of the nuances of our energy needs, product installation, equipment explanations, and rebate recovery. As a result, our energy usage currently sits at net zero and we feel our knowledge of home solar production is comprehensive. If you’re seeking long-term solutions to rising energy costs, you’d be very wise to work with Greenlink Energy Solutions. We’re customers for life.

I've seen several reviews mentioning their experience with other installers akin to working with a used car salesman while Greenlink was nothing like that. I cannot emphasize enough how true this is, the process started with my mother doing research for her home, a not particularly tech savvy woman in her sixties. I heard complaint after complaint from her about these fast talking, pushy sales people and how insanely expensive their systems were. Then she met Tom, and her praise led me to reach out an get a quote for my home to. In the end we got both systems installed for the same price others were quoting us for just the one and their entire staff was ready to help us every step of the way. They handle everything for you if you let them, coordinating with the bank to get a loan, filing for state rebates (IL Shines), even going over past electric bills to make sure they weren't selling us a system bigger than we needed. Hands down one of the best experiences I have had in purchasing anything really. The best part of it all though is their amazing staff, we had constant communication with several different people in different departments helping with whatever question we had, even more astounding is the fact that the communication is still open months after completing the install. One of their agents reached out immediately after a major snowstorm hit, with no prompting from us, to warn us of the warning messages we were likely to see from the system about it being non-functional, but not to worry that was just the snow covering the panels. All in all 11/10 absolutely fantastic experience.

We were very satisfied with every aspect of Greenlink's service for our rooftop solar panel project. The salesperson was very informative and quick to respond by email without being pushy. The project coordinator and all the project team members were professional and polite. They answered all our questions about the system. They came back quickly (within a week) to fix minor issues that were identified by the City inspector after the installation. The panels were fully operational a little over 3 months after contract signing, which was in line with the timing we expected. We recommend Greenlink Solar without reservation.

After interviewing many solar companies, I selected Greenlink for its professionalism in presentation. All my questions were answered quickly and honestly. The paperwork was handled in a most professional manner and all the rebates and refunds projections were accurate. Installation was scheduled around personal appointments and completed in one day by a team of installers, each with an individual specialty. Have had the installation for one year now. Have experienced absolutely no issues and the system has performed flawlessly. I very highly recommend Greeklink Solar Solutions as the company to go to for a solar installation. I have recommended Greeklink to neighbors and friends knowing the professionalism of the company. If you are considering a solar installation, call Greenlink for an estimate and i am certain you will be as satisfies as I am.

After calling a dozen other companies I got discouraged about solar. All the other salesman from other companies talked like used car salesman and didn't seem trustworthy. The owner Austin and salesman Jeremy both came out after I got referred to Greenlink through a mutual friend. They were great to talk to, understood what I wanted to do and seemed eager to help me. After some back and forth with different design options we settled on a price and design. All the necessary paperwork was very transparent and they were honest with timeframes. The install went very smooth. The crews that came to my house were very friendly and helpful with my constant questions. They stayed late trying to get it done so that it didn't spill into another day. Not a single person I have dealt with at Greenlink has ever been rude or condescending. From the office staff to the installation team everyone was a pleasure to work with. They are quick to answer my calls, emails and texts. My system is working great and I am 100% sure I hired the best company for the job. I would greatly recommend this company.

I’ve been very happy with my solar panels

It took me over a year to educate myself on going solar and go through a bunch of offers/quotes, including one recommended by my neighbor. The payback period was roughly 7-9 years for me, until I found Greenlink through Google search. I gave them a call out of excellent reviews of their happy customers. A few quick and informative email exchanges with Tom, the technician, clears up all my key questions. We reached an agreement about the size, panel product, warranties, and cost and moved on to a site visit and a final consultation meeting. They gave me a warranty of getting the state SREC incentives, which, together with the 30% federal tax credits, presented to me an excellent system with quality REC panels and Enphase inverters that pays back itself in five years. I decided to pull the trigger right there. The system was up in a month, with a smooth and clean installation process. I have been a happy customer since day one and even happier after the system has been running worry free and robustly for over half a year. I completely offset my grid electric dependence and still have a lot to spare coming out of a winter in Chicago! I am looking forward to a lot of more productive years from this system. Now with an EV, I am looking at paying back the system in about 3 -4 years. I am very glad that I went solar with Greenlink. My family is almost energy independent now and for many years to come. Go green, and go with Greenlink!

I contacted several providers and did a lot of research. Much of the hardware is similar. It's the installer that makes the difference. I am very glad I went with Greenlink. They gave me a system with both ground mounted and roof mounted solar panels. Everyone made the extra effort to make sure we got just what we wanted. The post installment follow up has been great.

Very clear communicators. Very good teamwork, with a whole team working on the ground aspects of our solar panel install, and a separate team working on the roof of the house the whole time. Everything was done in a day and it all works perfectly. The office team is always available to answer questions about tax credits and all the complicated state and regulatory paperwork; they actually DO all the paperwork on their end and then just send it to us for e-signing. Easy Peasy!

We had Greenlink spray foam our basement. This was the first step of all the recommendations in our assessment. The two men who came to do the work were professional, kind, and personable. They taped off all of our walls and there was very little residual work mess to be found anywhere. We’ve noticed about a 10% drop in our gas bill from the previous month even though this month was colder. The furnace has been running less, so we’ve seen a reduced electric bill too. More importantly, the house is more comfortable and there are fewer bugs in the basement.

This team was great to work with and I’m very happy with the end result! When things didn’t go exactly as we had planned for our project, the team worked hard to explain how to get the best results and make it right. I wish all companies were this good to work with!

This company and their team is absolutely awesome! They are transparent with pricing, provided a great communication app and built a realistic plan to install the solar panels and achieved those commitments comfortably. I appreciate their professionalism and transparency.

I was pleased with the entire process. The sales process was not pressured. The office staff communicated well and followed-up. The installation crew was meticulous, and the final product looks great. Even my neighbors with solar have commented on how sharp the install looks and blends in naturally with the house.

Greenlink has been an amazing place to do business with. We’re just testing the waters on getting solar after we had heat pumps installed. They showed us the instant savings on our monthly electricity bill that’s to be saved and it was a no brainer. They couldn’t be better to work with. Every part of the company was great, from Tom, Ben, LeAnn, and I’m forgetting the name of the head guy on taking care of all of the electrical, second to none. They were prompt, knowledgeable, and very friendly. After install, I had many questions, and they answered in a more then timely manner. It’s closing in on a year since we got it and couldn’t be more happy.

Greenlink has been an amazing company to work with. Everyone is very friendly, informative, and willing to work with us. We used them for solar panels and updating our HVAC system and couldn’t be happier. I would highly recommend anyone to contact them and see what they can offer. They are very professional and an ease to work with.

Provides good details and options. Install was quick. Price is always going to be higher when you buy the newest technology but I’m confident it that I’ll save much more than I spent in the long run.

Excellent communications. Everything was as promised. The install team did a great job and made sure to confirm any technical / visual placements of panels or conduit with us. Greenlink saw to the state refund and it arrived on time and for the anticipated amount. Our follow-up questions were promptly dealt with. Power generation is as expected and the phone app is excellent.

Jim and his team have been working with me to navigate a unique situation with a previous solar company. Moxie Solar went out of business and failed to complete my project before going out of the business and so I contacted Greenlink for assistance. They have gone above and beyond to help understand my issue, think through the action plan and help manage the relationships with our financial institution. They have a lot of knowledge that has helped me determine the best course of action. Jim is extremely responsive and has been invested in making sure my project is finished. Thank you to Greenlink for the time they have put in and the work they have done thus far!

I hired Greenlink to come evaluate my attic space for air sealing and insulation. They explained everything, including the science behind different aspects of efficiency and provided an estimate that was reasonable. I gave them the job and they did fantastic work, including air sealing and insulation in places I didn't think anyone could reach (whoever got into there is a wizard!) I was especially impressed by the things they did on the job that are important, but I didn't know were important until after the job was complete. These things include panels attached to the underside of the roof that ensure airflow in the attic and a box built around the scuttle to allow the full height of insulation to be blown in without it covering the hatch. The last time I saw insulation blown in, neither of these techniques were used and it's easy to see that Greenlink goes the full length to get the job done right. I would use them again and again. I created the above review for home efficiency upgrades that Greenlink performed, and then I went ahead and used them again to install solar on my home so I'll just add a little bit more here. My experience with Greenlink solar went as well as the efficiency improvements - they communicated great, they handled all aspects of the design, install, and paperwork, and they were able to SHOW ME how they came to conclusions on energy production. Once again, super happy I went with Greenlink for solar.

We love our solar panels! Greenlink (Kyle) helped us through every step of the process, handling all the details. We are making more electricity than expected, and just received our SREC check! Go solar!

Excellent service with quick install and AWESOME ground mount system! We can’t put in words how much Greenlink surpassed our expectations! Seamless process for us and got our IL Rebate check in less than 6 months! Love ❤️ our solar! Love Greenlink!

I reviewed and had meeting with about 20 or 25 solar companies before I contracted with Green Link. I did my homework and knew what I wanted. Tom A came and listen to me and came up with a plan that suited me...seems other companies proposed what suited them. Green Link completed all the Illinois shines and other paperwork and helped my on paperwork I needed to do, super supportive. They monitor my system and have answered all my questions and concerns. The guys and gals that came out for the Install were very professional, worked with my schedule. I'm a night shifter so 7 am wake ups are hard..lol. At the end of the day I know I made the right choice and I have already recommended Green Links to friends and neighbors!!

Our salesman was informative and not pushy. The installers were very efficient and cleaned up well. The office staff has been very quick to respond to my questions. My only issue was how the system use was explained was not completely accurate. I would recommend Greenlink, and I am happy with our purchase.

We used Greenlink for a solar installation on the roof of our business. They were informative throughout the process and took care of everything (permitting, etc). The process was super easy and everything was as advertised. Great company to work with!

Greenlink has been really great to work with through the estimate process, system development, installation, system commissioning, warranty issues and current operation and monitoring. During the above process, they have been very responsive when I have had questions and any issues with my system.

Before selecting a solar company, I interviewed 4 different companies. Greenlink was the most knowledgeable and didn't stretch the truth on how much I could save. My electric bill went from $250 a month to $27 a month in the summer. In the winter with leass sun my bill was still under $100 a month

Greenlink was recommended to us by a family member and we couldn’t be happier. They walked us through every step and answered every question we had. They were extremely knowledgeable on all aspects of the process. Everyone who came out was friendly and knowledgeable. The system was throughly explained to us. They navigated our village’s difficult permit process with expertise. Highly recommend this company.

Everything went well even though they had to comeback out to move two panels because of initially installing them in the shaded area of the roof.

Amazing experience. Installed on a 50 degree sloped roof! Excellent communication and very professional.

Great company and crew! Professional, knowledgeable, friendly, communicative, fairly priced, and fast.

Recently had my solar system installed by Greenlink. The staff from start to finish was a pleasure and made the process super easy. Would recommend to anyone I know looking into solar.

Steer clear of this company. They are terrible. The sales team will promise you everything. Then, like many bad contractors, they do not deliver on their promises and they drag the project out into infinity. If you go with this company, you had better make sure that you have every little detail spelled out in your contract or you will be very disappointed. We started this project with this company in August of 2021 and it wasn't completed until 7 months later. Frankly, we aren't even sure if it was installed correctly. I wished I would have gone with a local reputable company, rather than with Greenlink. I keep kicking myself, because our county was running a discount special to get everyone to go solar, but instead of getting steep discounts, I elected to go through Greenlink, because Greenlink claimed to have both the experience and inventory with the panels and batteries that I wanted installed, Nobody in our area was using or offering the type of configuration that I wanted, which was top of the line. Greenlink also told me that they could get my system up and running before the end of the year in December, which was important, because we could only afford pulling the money out of our IRA and paying cash for this project if we could claim the 26% tax credit that was being offered for the year. I specifically let them know that. Of course, Greenlink didn't even get started installing the panels until the next year, so we ended up in a bigger tax bracket and had to pay over $28, 000 in taxes, because of them. Because the taxes were so large, we had to then pull even more money out of our IRA to pay them, so we will be paying, BIG TIME, in taxes, once again. Greenlink also failed to pass WE Energy's commissioning inspection, which went on and on and on. I think they failed it 7 or more times. Each time they attempted to pass inspection, we had major interruptions without power all day in our home. It was a pain in the butt. The people at We Energies told me that they still think the system is wired wrong, but they said that they just gave up trying to work with Greenlink and caved. That's not very comforting; especially considering how much money we sunk into this project. I didn't get the battery that I wanted either, which was part of the delay with the whole project. They just stayed quiet about not having the inventory available and waited a long time without contacting me until after I inquired about the hold up. Then, one their salespersons called me and pretended to offer me a "better battery" as consolation for all the delays. (It was actually not rated as good as the one I ordered and it was the one that everybody offered locally. This is why I went out of state with Greenlink in the first place I wanted the better panels and batteries). It turned out that they didn't have it available, so they tried to be sneaky about it. Unfortunately, I felt like they had me over a barrel at that point, so I ended up going with the generator that they offered, because getting the one I wanted would have created further delays and put us even further behind in meeting our deadline. As stated earlier, I couldn't afford that to happen, as I was in a hurry to get the project done before the end of the year for tax purposes. Of course, they didn't come remotely close to that deadline and we really got screwed. Greenlink's staff was awful, as well. They didn't clean up behind themselves. They left old equipment and trash in our yard and basement, including water bottles, cardboard boxes, and old wiring. They also repeatedly left our basement windows open to the cold when they left the job sigh for the day. (The staff working in our basement were communicating through the windows to the staff outside, so they left the windows open all day It would have been more appropriate for them to use walky-talkies or mobile phones) I didn't notice the first few times until I noticed that our furnace was running hard. Afterwards, I got in the habit of checking behind them. They also trampled our garden hose out in the freezing weather, shattering it into pieces and not owning up to it. I had to contact the owner about it. The jerk argued for a very long time about it, as he did with everything else, rather than just owning up to his mistakes and paying for the damages. Every single time I complained to the owner, he would argue into infinity rather than admitting fault. This man wouldn't admit fault for any problem or delay that his company caused. Frankly, I don't care if this company is veteran owned anymore, because the owner is extremely dishonest and difficult. He also refused to finish with another job that I requested of his company. I wanted to have an EMP guard installed by Greenlink to protect the new solar system, when the project was completed. The company initially agreed to do it, but we ended up in so many arguments with that the owner later refused to do the job. I'm apprehensive about having somebody else installing the EMP guard, because Greenlink is so dishonest that it would likely use it against us with any warranty claim we should make in the future, if needed. The only good thing that Greenlink did was offer to let us out of the contract when we first began arguing about the batteries and all of the delays, but after having all of our time wasted, it would have put us at the back of the line for services from all of the other solar companies in our area. At that point, we were too late to take advantage of our county's discount program and all the local companies told me that the prices were increasing by 10%, as well. Nevertheless, i wish we would have backed out of the contract when we had the chance. We aren't seeing the savings like we were promised with this solar system. Our bills are still just as high as ever. Actually, this winter they were the highest that they have ever been and we aren't using any more energy. Frankly, I'm not even sure if the panels were working this winter during the cold snaps. I haven't taken this up with We Energies yet, because I'm buried with projects right now, but shortly after I noticed how high the bills were, Greenlink came by our home and told me that they had to get on top of our roof to install something. I didn't ask any questions at the time, because I doubt they would even give us an honest answer anyway. I also doubt they would offer to pay for all the losses we suffered in energy bills due to their equipment malfunction. Unfortunately, we are stuck with them now and it is not a good thing. Future customers need to know that Greenlink does not know how to work with We Energies in Wisconsin. WE Energies told me that Greenlink's employees don't seem to know what they are doin, which is why they repeatedly failed to pass We Energies inspection. If this is what it is like to go solar, then it isn't worth it. When all was said and done, this $54,000 project actually cost us about $92, 000 when figuring the loss in taxes. To this day, I'm not even sure if the system is working correctly. I seriously doubt we will ever get our money's worth out of this in our lifetime. We sunk our hard earned money into this nightmare and it was not worth it.

Excellent communication, fast and clean installation, the most competitive offer.

The sale and design team were top notch. The install team did a great job panels look great on my roof I'm very happy

Had a great experience working with the team. Very responsive communication, clear details of the offerings and services. And great customer service.

The staff is very helpful for all your needs. They’re even available after the install.

Good company to work with, seem to have my interest at heart.

They have been available to answer questions whenever I have had them.

Excellent customer service after installation.