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Fastrac Energy Services Reviews

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5.1

Overall Score

Star Rating

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2.7

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76 Reviews

Review Breakdown

5 grade

22%

4 grade

11%

3 grade

18%

2 grade

12%

1 grade

37%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Alex San Angelo, TX

The equipment that they're using is definitely very good. I felt like uh, the information that was given makes me feel like they're really premium quality panels. I'm pretty particular about what would be going on my roof and the prior company that I was talking to about panels, they weren't as good. The process was really smooth. There was the inspector that came out and he was the first person that I had talked to because I only wanted them on the backside of my house and he said yeah, that's completely fine. I'm very glad that I took the day off when the installation was actually happening, because I saw that they were getting ready to put them on the front of my house as I told them that I didn't want them there. So we had to stop work for a little bit. I had to call their engineering guy and just tell him that I didn't want them on the front of my house like I had originally said. But after that was figured out, they were completely fine with only putting them on the back of my house. You have to be here to make sure that things go accordingly. I'm having issues with my application on my phone. The Solar Edge, it's pretty good for the most part. The only thing is that the layout of my panels doesn't have the shape of my house, it's just the straight line. It would be cool to have them laid out as they are on my roof, that way I can see which ones are producing more or less. Everything else has been pretty good. They worked with me really well.

3 years ago

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Tyler Katy, TX

They were very quick to respond to any questions I had and their service to get installed is really quick too. Someone else had cancelled and so Fastrac had an opening basically the next day. So when they called me, they said they have an opening tomorrow, we can get your solar panels out there, we can get them installed tomorrow. I was actually going to work from the office that day, so I said sure, as long as you all can install it without me being there, and they said yeah.

2 years ago

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Reply from Fastrac Energy Services

Thank you for the review! Thank you for choosing to go solar with Fastrac!

Feb. 1st, 2023

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Anonymous Winnsboro, TX

They were always very responsive, very friendly and there were a couple of times I had some questions along the way and they were quick to be able to answer them and and be very informative throughout the whole process. There was one little hiccup along the way, just an issue with the electric company, but Fastrac was able to get things resolved and taken care of that I didn't have to worry about any of it.

2 years ago

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Reply from Fastrac Energy Services

Thank you for your review!

Feb. 1st, 2023

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Mario Pharr, TX

Chose Fastrac for the price. Installation went smoothly and it didn't take that long. I don't know if it's a Fastrac issue or what because I'm paying the same as I was paying before when I didn't have the solar panels. I already called Fastrac and they told me that supposedly there's nothing wrong with the solar panels. But then what was the point of getting solar panels if I'm paying the same amount as before? So I don't know if it's an issue with you guys or not.

3 years ago

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Audie Bay City, TX

They came out, installed in the roof, they came back and installed the panels and the inverter in one day. They came back and installed the meter on the separate day, they commission everything on the separate day, very good.

2 years ago

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Reply from Fastrac Energy Services

Thank you Audie for the review. And thank you for choosing to go solar with Fastrac.

Feb. 1st, 2023

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Frank Fort Worth, TX

Everyone is always helpful and answering my questions I need answered. Installation was fairly quick and speedy.

2 years ago

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Reply from Fastrac Energy Services

Thank you Frank for the review! And thank you for choosing to go solar with Fastrac.

Feb. 1st, 2023

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Dorathy Killeen, TX

They did a very good job putting it up and it looks nice. They have a very good representative.

2 years ago

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Reply from Fastrac Energy Services

Thank you Dorathy for your review and thank you for choosing to go solar with Fastrac.

Feb. 1st, 2023

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Nancy Houston, TX

It was done in a timely manner and everything was working at the time of completion.

2 years ago

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Reply from Fastrac Energy Services

Thank you, Nancy for your review! And thank you for choosing to go solar with Fastrac.

Feb. 1st, 2023

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Pete Broome Lubbock, TX

They were sometimes a little slow to respond, but overall the experience was good.

2 years ago

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Rebecca San Angelo, TX

They were very quick, very thorough, friendly and they cleaned up after themselves.

3 years ago

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Sheryl Lopez Navasota, TX

Satisfied good service lowers my bill good for the environment

2 years ago

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Reply from Fastrac Energy Services

Thank you, Sheryl for the review and thank you for choosing to go solar with Fastrac.

Feb. 1st, 2023

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Alice Dallas, TX

Fastrak was very helpful when I had a real problem with my solar panels and my electric wss do high I appreciate there time to help me

2 years ago

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Charles K Campbell San Angelo, TX

so far seems to be a good working system, good install.

2 years ago

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Reply from Fastrac Energy Services

Thank you Charles for the review and choosing to go solar with Fastrac.

Feb. 1st, 2023

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Michael Weatherford, TX

They treated me properly. Install was good. It was clean.

3 years ago

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Laurie Pearland, TX

I had an initial problem that was addressed immediately. System is working fine

2 years ago

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Saint 777

Faster service and follow up. I recommend this company to other people around me

2 years ago

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Reply from Fastrac Energy Services

Thank you for the review and thank you for choosing to go solar with Fastrac!

Feb. 1st, 2023

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Anquinetta Beaumont, TX

Very professional, the installation was done with great skill and knowledge.

2 years ago