Fastrac Energy Services Reviews

They have two stars only because the exterior installation looks very clean, and when I do talk with the team they are very friendly. Service is almost impossible, as they are not local. They had to remove a disconnect they installed inside mom the house, that left large a 4"�x6"� hole in the paneling. After several calls and pictures sent to construction team at Fastrac, I still have a hole in my wall a year and a half later. It takes a very long time to get parts in, such as the inverter that died a year and a half after install. My system was down for a month before I received my electric bill, which clued me into looking. They were supposed to be monitoring for issues. They were not, apparently. In total, my system was down for over three months. From my system operating as if it's undersized to having to find out the hard way my system is not working, I have been overly disappointed in my experience. I have very little time where I produce enough energy to negate my use. Having a 25 year loan on this system, I still pay as much or more for my electric as I do my system. My smallest bill in the last year and half has been $150. Overly disappointed. I wish I wouldn't have tied myself down to this contract.

It took six months for us to get the solar panels working, and then an inverter has gone out three different times. They've had to come back and replace it and some of those times it's taken a month to get them up and running again. We still are still paying two bills right now. Almost almost every time that I've called and they said that they're going to send somebody out and then that person doesn't come out. I've always had to call back and they're just like, OK, we'll call you back tomorrow or we'll call you back at 5:00 today and then they never called. The last time that they came out, they were like, you have 31 panels and only eight of them were even turned on.

Anytime I called I got an answering machine, I never have gotten answers to questions that I've had. I'm really not satisfied with my solar right now. They installed it before they even had permission or even talked to my electric company, so they kind of jumped the gun. Once they installed it, my electric company came out and locked it out. They didn't have all their ducks in a row before they installed. I don't think I'm getting the best quality equipment because I'm still having to pay for an electric bill, when they told me that I wouldn't. They said that I would generate enough electricity that I wouldn't have electric bill and I'm still paying anywhere from a $200 to $300 electric bill on top of having to pay for the solar system.

Well, mostly we didn't investigate this company enough and we never got our $10,000 back at the end of the first year. We also didn't understand it was going to take a long time to start seeing any benefit from it. And none of that was explained up front so, which is the salesman's issue that he didn't tell us things that were important to know. Then this year, we finally saw some benefits, but it's still not as much as we were expecting based on what he said. So anyway, that's how I feel about my solar panels. I'll be paying for them till I die. The guys that came to install the panels were very nice and professional. I don't think we had any issues with them. So far, we haven't seen that much benefit. We had three months where we didn't have an electric bill, but the other months, there hasn't been a lot of difference price wise from what we usually had. We didn't even realize we were working with Fastrac Solar. We thought we would only be dealing with Vivint and our sales representative who promised us an extra doorbell to go with our our security system we've already purchased from Vivint. We never got that, so the whole experience with him was very disappointing and it's sad that that's how we look at it now. It was a disappointing and costly experience.

I've just had a really poor experience, I've complained several times and no one's ever gotten back to me. It's been a pretty poor choice. We've spoken to lawyers trying to get out of this and we weren't able to. We're really frustrated with our solar. It doesn't cover anything. We are paying twice as much now, so now we still have an electricity bill and now we have a solar bill, so we pay twice what we should have.

The installation process went good, no problem. They have to get better at their communication and customer service. Their response to customers is terrible. They give you one phone number, you call that number, they tell you they'll call you back. When you call them again, then they tell you, oh, you called the wrong number- it's just terrible. The communication was horrible.

My system is still not 100%. It took them 3 weeks to reply after reported missing parts to make the system function properly.

The solar panels went on great, but the box in the energy company was horrible. Your company is hard to get ahold of.