Fastrac Energy Services Reviews

First I want to say this is for the Lubbock Fast Trac company. I have to have my roof replaced and started to go through Fast Trac, even got a quote for over $13,000 I can't bring myself to fund this company. I am so glad that I found out I am not trapped. Fast trac will not be receiving anymore money from this unsatisfied customer. When you get solar and sign up using Enphase they will pay the labor fees up to a certain point based on your contract. I am within the first 2 years on my contract, so I am still covered under that umbrella. Fast Trac attempted to charge me $200-$250 for coming out to my house to work on my solar system they installed, multiple times. Even though I was still within my first 2 years and Enphase would've covered that cost. The system worked fully for only a month, this entire time. Then microinverters started going out. I have had my system since 2022 and it's not been fully operational, but once. They couldn't keep a crew. Most times I had someone come out it was someone new and they would look at the system in confusion, then spend the next few hours on the phone with Enphase. At the beginning, the entire crew quit and we "Fell through the cracks" (their wording) for months. Now they will not even come out to the house to fix the 5 microinverters that have been out for almost a year. They want us to pay for their services. Yet we are still under contract with Enphase for this replacement/labor fee. I will tell everyone YOU ARE NOT TRAPPED. You can change your company, if you use the Enlighten app you can find a contracted electrician locally or through Enphase and use them. Just ask if they are contracted with Enphase if you call around. You can change this in the app, yourself. Just get the new company's email address they have with Enphase so you can input it in the app. You can call Enphase and have them walk you through this your first time. Enphase has been great and answered all my questions and even gave me more info. Even talking with someone from Fast Trac was useless. I spoke on the phone with someone in management, I sent a follow up email. Nothing. I was nice the entire interaction, yes I was upset, but I was not rude for me not to be contacted back. Even gave the option of email in case he didn't want to talk on the phone to me. Dead silence. I have found a contracted electrician locally and have used my Enlighten app to change from Fast Trac to this other company. I suggest you do the same if you are unhappy with your services you paid for.

Fastrac solar panel in Louisiana is a scam, I will advise that no body subscribe to to their to lies , I am a victim now I have to pay entergy and the loan company for the same purpose because fastrac did not get permission to operate the solar panel. I spoke with one of the supervisors she was very rude on the phone. Now no one is willing to help. They don't care about what I am through. I can customer care every day they still don't have solution.

The team taht reached out supposedly gave us a big enough system to cover for our electricity. However that’s not what happened . We’re paying excel the same amount every month and the panels are only producing 700kwh. And our usage is 3-4k. And it’s a huge system . Very disappointed . I need someone to reach out to me .

Not giving any energy still paying a lot on my light bill