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Erus Energy Reviews

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5.8

Overall Score

Star Rating

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3.3

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107 Reviews

Review Breakdown

5 grade

47%

4 grade

7%

3 grade

3%

2 grade

8%

1 grade

35%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Review Source

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Roger Hallie Albuquerque, NM

We just recently had our panels installed by Erus Energy, and I must say they were very professional and completed the install in about six hours. One panel was damaged and replaced immediately. In regards as to why we chose Erus Energy, Chaz V and Ray H were very informative, and discussed with us about the superior quality of the Erus Energy products. I was concerned that there be no penetrations in our roof, and as a result, a ballast system was used in which concrete blocks are used on the framework to secure the panels. The reason for the four star rating is that we have not had El Paso Electric complete their inspection, and as a result, we are as of this date not connected. When considering a solar company, I would definitely give Erus Energy a call.

3 years ago

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Reply from Erus Energy

Hello Roger Hallie,

Thank you for the great review! We appreciate you taking the time to let us know how your experience was!

Dec. 13th, 2022

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Dana Gilmore Phoenix, AZ

I liked what Erus has to offer. I would have really liked to have more direct contact from the person in charge of our contract. It felt like once we signed the contract everything was done remotely and we never got to speak with someone about how to use the app or how our system could be improved. The customer service is a bit lacking. We also had to push them to finish the aeroseal before we signed off on the approval. I have a feeling that if we didn't, it would never have gotten done.

2 years ago

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Reply from Erus Energy

Thank you for your feedback. We apologize for the lack of direct contact you experienced during the contract process. We strive to provide our customers with the best customer service possible. We assure you that the aeroseal was done before the contract was signed off on and will take steps to ensure that any future projects are completed in a timely manner. We appreciate your feedback and we will look into ways to improve our customer service.

Apr. 25th, 2023

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Maria Elena Trejo El Paso, TX

I’ve been impressed with Erus . So far, my panels have needed only one service call. The job was done well. The technician informed us of the problem and told us what he was going to fix. I was also impressed by the follow up call I received from Joe Hernandez. He explained how I could download the app on my phone, letting me know how I could view energy use. He answered my questions and gave me a phone number I could use if I had any further questions or concerns. Moving to solar energy was a good move!

5 years ago

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Reply from Erus Energy

Thank you so much for your kind words and appreciation for Joe! Erus Energy prides itself in having exceptional team members to take care of our customers and I'm thrilled to hear that you had a great experience. As always, if you have an questions or concerns, please don't ever hesitate to reach out to the Erus Energy support team at 844-272-8336!

Apr. 30th, 2020

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Lee San Benito, TX

They did a good job. I think I need more solar panels. I haven't had enough time to evaluate. It has been very cloudy since they were operational.

3 years ago

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Reply from Erus Energy

Thank you for your kind words. We are glad to have met your expectations for your solar project.

Nov. 29th, 2022

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Bruce

Detailed communications about design and planning. Worked through difficult permitting challenges. Progress and status communication was slightly lacking.

3 years ago Edited November 17, 2022

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Reply from Erus Energy

Hello Bruce, we are currently working with your utility company to reach an agreement with regard to the placement of your electrical equipment. Please reach out to Customer Support for any further questions regarding your project at 844.272.8336. Thank you.

Nov. 29th, 2022

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E.Caballero

Nice work, clean . Seems like a very trustworthy company.y

5 years ago

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Reply from Erus Energy

Mr. Caballero,

Thank you so much for taking the time to give us your feedback! If there were any issues that you would like to discuss further that prevented you from leaving a 5-star review, please don't hesitate to reach out to me and I'll be happy to discuss your concerns! As a company we are constantly striving to improve our processes to make sure that our customers receive the best experience. Please feel free to reach out to me by phone at 844-272-8336 and ask for Regional Manager, Kayla Swisher, or by email at k.swisher@erusenergy.com

May. 26th, 2020

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HeatherKoontz Tucson, AZ

They haven’t explained how to monitor system with app

2 years ago

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Reply from Erus Energy

Hi Heather,
Please see this link to help assist with understanding your monitoring and how it works.
https://www.youtube.com/watch?v=1YCkS8pP3ck

Dec. 30th, 2022

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Carlos Sifuentes El Paso, TX

Good customer service and speedy installation.

2 years ago

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Reply from Erus Energy

Hi Carlos,
Thank you for taking the time to leave us a review!

Dec. 30th, 2022