Sunrun vs Sunnova

Jordan Grimmer
Jordan Grimmer | Senior Editor

Sunrun and Sunnova are both top-rated solar companies, offering customizable solar panel options, solar batteries, and electric vehicle (EV) charging solutions.

Both companies have favorable reviews on BestCompany.com — 63 percent of Sunrun reviews are 4 or 5 star, and 70 percent of Sunnova reviews are 4 or 5 star. Customers for both companies mention exceptional customer service, and quick and smooth installation processes.

Sunrun logo
#28 Sunrun
7.6 Overall Score
3.6
star star star star_half star_border
(1,982)
Sunnova logo
#19 Sunnova
8.5 Overall Score
3.9
star star star star star_border
(1,395)

Overview

Sunrun

Panels from

Hanwa, LG, Trina, LONGi, JA Solar

Inverters from

SolarEdge, Delta, Enphase, Solis

Batteries from

LG, Tesla, SolarEdge

Workmanship Warranty

20 Years

Equipment Warranty

25 Years

NABCEP Certified

Yes

Purchasing Options Offered

Lease, PPA, Loan, Cash

Time in Business

16 Years

Sunnova

N/A

Enphase

Tesla, Generac

25 Years

25 Years

No

Lease, PPA, Loan, Cash

11 Years

Ratings

Sunrun

Overall Score
7.6 of 10
Review Score
3.6
star star star star_half star_border
Value for Money
3.5
star star star star_half star_border
Quality of Product or Service
3.6
star star star star_half star_border
Company Trustworthiness
3.5
star star star star_half star_border
Likely to Recommend
6.5 of 10

Sunnova

8.5 of 10
3.9
star star star star star_border
3.7
star star star star_half star_border
3.8
star star star star star_border
3.6
star star star star_half star_border
6.7 of 10

Reviews

Sunrun

Number of Reviews
1,982
Review Breakdown
3.6
star star star star_half star_border
1 star
25%
2 star
5%
3 star
7%
4 star
15%
5 star
48%

Sunnova

1,395
3.9
star star star star star_border
1 star
20%
2 star
4%
3 star
6%
4 star
11%
5 star
59%

Reviews for Sunrun

Helpful Favorable Review

star star star star star

Megan Garzaglass

June 16th, 2022

DETAILS

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Verified Customer

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Review Source

Fast, reliable, up front. They walk you through the whole process and they are there ever step of the way, even after install. They address any questions before during and even after the process, I can still call them up for trouble shooting. They stand by their work. Easiest process ever and felt I paid for what I received. No hidden anything.

Helpful Critical Review

star star_border star_border star_border star_border

Rich & Tracy Yurewicz

January 9th, 2023

DETAILS

sunrun has poor customer service all calls go offshore to unknown locations they where in a hurry to install our system in Ma. but getting inspections and the system turned on has been a nightmare sales man wont return calls customer service is useless

Reviews for Sunnova

Helpful Favorable Review

star star star star star_border

William Roberts

February 1st, 2023

DETAILS

I do believe that solar is the way for most of us to go. Sunnova 's system has saved me money on electric, but that money is now going to pay for the system. my anniversary with my power company will come in a couple months and that will be the time to see if I have saved any money. Right now I have to settle for knowing that I am not creating any carbon emissions for the electric power my household uses.

Helpful Critical Review

star star star_border star_border star_border

Philip Bartrum

January 30th, 2023

DETAILS

Insulation was great. But customer service has been terrible no body calls us back. We are still waiting for someone to explain what we need to do to set up our account with the app so we can monitor are system.

The Final Word

Availability

Sunrun solar services are only available in 8 states, while Sunnova solar services are available in 18 states.

Sunrun systems are available in the following states:

  • California
  • Connecticut
  • Hawaii
  • Illinois
  • Massachusetts
  • Nevada
  • New Jersey 
  • New York

Sunnova systems are available in the following states:

  • Arizona
  • California
  • Connecticut
  • Delaware
  • Florida
  • Hawaii
  • Illinois
  • Maryland
  • Massachusetts
  • Nevada
  • New Hampshire
  • New Jersey
  • New Mexico
  • New York
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • Texas

Payment options

Sunrun offers a variety of flexible financing options, including solar lease, power purchase agreements (PPAs), prepayment, outright purchase, and solar loan.

Sunnova offers its EZ Own option, allowing homeowners the opportunity to purchase a solar system with no upfront costs and the ability to pay a fixed amount throughout a 25-year term. Sunnova also offers its EZ Pay PPA. However, it is worth noting that Sunnova doesn’t offer a buyout option for leases.

Equipment

Sunrun offers customizable solar energy systems through its Automated Site Modeling design technology. With this technology, the Sunrun team can quickly design custom solar energy systems from satellite imagery of your home’s roof. 

Sunnova also offers customizable solar energy system options that will be tailored to your home and your specific needs.

Installations

Both Sunrun and Sunnova will send a solar expert to conduct an extensive review of your home and roof, allowing them to build a custom solar energy system based on your specific needs. In most cases, both companies will also handle all permits and inspections, ensuring that your home is prepped for solar and that you won’t experience any difficulties or delays in the installation process.

Sunrun offers a mobile app through which you can track the installation process. At this time, Sunnova doesn’t offer a mobile app.

Warranties

Both Sunrun and Sunnova offer a 25-year product warranty.However, it is important to note that Sunrun provides a 10-year warranty for products that are purchased, and a 25-year warranty for products that are leased.

Battery Storage

Sunrun uses a solar battery, Brightbox, which can either be purchased or leased.

Sunnova uses vetted, industry-leading battery technology, such as Generac PWRcell™, Enphase Energy System, and Tesla Powerwall.

Top Choice

Sunnova Logo
Sunnova

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