Sunlink Energy

First, the salesperson sat on my couch on October 13 and told me that I would be on solar power by the end of December 2022. When that time was that approaching, I contacted SunLink Energy they told me that that was not going to happen and it would take at least six months for ED3 electric company to schedule a connection time. To shut me up they offered a payment. Then ED3 Electric company set the schedule from May to April 2023 they showed up and did the installation on April 4, 2023. After that they did nothing, on April 24 I contacted SunLink Energy to get an update because April was coming to an end and I was in fear of having to wait another six months to get the ED3 Electric company schedule. SunLink Energy contacted me and said they had approval from ED3 Electric company but they are waiting for a custom tag needed for final inspection and they would have someone out there during the week. Then I pushed the issue a little more stating the installation was done on April 4 why is it taking so long? Then they gave me the line that this was a custom tag and they were waiting for the vendor. Then I contacted them and accused them of dragging their feet and lo and behold they contacted me saying the guy would be there tomorrow April 25 and the final inspection the following day. On May 1 I contacted SunLink Energy stating April has come and gone and I still do not have active solar panels. I received a reply saying that the inspection was passed and now they are waiting for ED3 electric company. On May 10 I finally got my solar hook up. The timeline from signing the contract to getting solar was from October 13 to May 10. Then on August 31, we received our first heavy rain and we had water leaking in the house. On September 1 I contacted SunLink Energy about the issue they stated that they were booked up and would not be on the make it until September 6. When they arrived on September 6, they reviewed the problem and said it was a roofing issue, not their problem. My roof never leaked before the installation of solar panels. They must remove a solar panel to find the leak and it clearly shows that someone stepped on a weak spot on the roof and broke the underlayment then covered it up with the tile and left a hole in my roof. But they claim it’s not their issue. If you’re looking for a good decent solar company SunLink Energy is not the one. If you need more proof, I have emails and pictures to prove it.

10 out of 10. I was very impressed by the companies attention to detail. Through the entire process the sales guy keeps me updated with whole process. I would highly recommend them.

If you are looking for a system that is going to provide you with half the needs of your home and the most overprice system on the market this is your company you have to look no further just call Chase and be be really happy and smiley to help you If you are looking for a company that is going to help you save money and energy this is not your company, my neighbors systems are twice more powerful and half the price Just do your home work before you hire this company they were referred by a friend and it’s been the worst mistake that I made