Sungevity

Everybody in the Horizon Solar family is excellant on customer service. Especially Rosamaria. She is very helpful and answers any and all questions with professionalism. Glad to be a part of the family. I am now saving lots of money.

This was an uneventful experience. Almost like it never happened. Sungevity did everything from start to finish very professionally and seamlessly and I had no problems whatsoever. I would recommend this company to everyone wanting solar power.

Informative about the cost, maintenance, and fees of solar system. Professional and knowledgeable about progam. Returned phone calls in timely manner. Assured that all pertinent information for inspections and required documents, diagrams, was made available to us.

Sherril T customer service, focus and follow through are excellent. She was the only person out of 5 people I spoke with that took the initiative to take care of my scheduling issues. Without her, your companies rating would be below average. You need to hire more Sherril's. She is the best.

The customer service is great. It took me one phone call to be able to start the process in moving from one house to the other. It took no time to get my solar on my new home with such great professional work done by such a great team.

Scott was great! I had a lot of questions and concerns. Every time I called if he didn’t answer, he got back to me immediately. Having those fast responses and quality service sealed the deal! I would suggest Scott, and Sungevity to anyone!

Mr. N was extremely knowledgeable about solar even though my roof was not eligible for solar. I would highly recommend the service provided by Mr. N. I will pass along the information to my friends who are eligible for solar.

William helped me discuss solar options and although I found it was not a good fit for me I though he was so professional that I’m referring him to my parents who live in Walnut Creek. Amazing overall experience and very knowledgeable in his field.

Patrick S has made the experience of getting setup with solar easy. He's always been there to support in the setup of my system and has continued to be of great assistance as I have been referring friends and family to Sungevity. Thanks Patrick!

Roof tiles were damaged during the solar panel installation. I contacted Olivia V at Horizon Solar Power and she promptly scheduled a service tech to come out and repair the damage the very next day. The repairs were completed in a very timely manner. Great customer service!!!

Felicity was friendly, professional, and answered all of my questions. She offered additional help if needed. I highly recommend her to other inquiries with Sungevity. This was my second inquiry on solar usage and I felt she wanted to be of service to any of my initial questions.

Had a very good experience with Horizon Solar Power and Rosa T (project manager) and everyone from sales to installation and follow-up. Everything was quick and professional and we're just looking forward to a cheaper summer!!

Rosa T have been extremely helpful in making sure all of my needs are met. I appreciate her calls, updates, and information I needed to do to make going solar easy. I would definitely recommend this experience and companyto anyone.

I interviewed and assessed eleven (11) different solar companies before choosing one. While I ultimately went with another bid, Scott G with Sungevity was one of the best to work with. He was patient and answered all of my questions. He knew I was trying to compare system designs, costs and savings and was very professional every step of the way. I 100% recommend including Sungevity (& Scott) in your solar assessment process.

Really nice and professional service. I was very happy with the process and Installation of the solar system. William P helped me out with the whole process from start to the end and made sure I was happy with my solar installation. Finally I would highly recommended to go through him as he really understands and knows what he is doing.

I was very impressed with Sonny as he was up front and honest and I would recommend your company to anyone who was interested in getting an honest, up front analysis of if solar would be beneficial or not. It is so hard to find honest people in any business, especially sales. Sonny is a keeper.

5 stars for the installation experience, 1 star for the service afterwards. I selected Solar Spectrum (Sungevity) due to the extensive walk through of our options when I was getting quotes for our solar system. I felt that I was able to get the best possible system design through my discussions and selected them. Planning and installation went relatively quickly and if it were not for waiting for city inspections and turn-on support from our utility, the overall process would have taken about 2 months. The project manager was very responsive to my questions, and kept me up to date on the scheduling with the city/utilities. After installation, about 8 months from the turn-on of our service, our inverter failed. Unfortunately, it took another 2 months for me to notice that this was an issue when our utility bill arrived and showed a massive usage spike. The online portal for our solar service (SolarEdge) confirmed that we were no longer producing power. Now that I was aware of an issue, getting through customer service was a nightmare. After unsuccessfully going through their customer service phone tree, I tried emailing my installation service manager to find he was no longer with the company. I eventually got another contact number and had a case opened for my service where they quickly confirmed an issue with our inverter. A replacement converter was ordered and another month passed before it was installed. At the end of the first year of our service, we received our yearly true-up bill, which was significantly higher due to 3 months of service loss due to the inverter. I have requested a warranty claim reimbursement for this loss, but nearly 2 months have passed without a response. I continue to wait, and am now writing this review in the hopes that I'll finally get a response. Along with the lack of response on the warranty claim, the customer service team has failed as I understood that they were to monitor the system and provide notification should any element of my solar service fail. This did not occur. TL:DR: Good pre-installation support. Bad post-installation support due to lack of active service monitoring and non-response on my warranty claim. Followup: I included the manager responding to many of these reviews on my warranty query and received a quick response back. It seems if you have an issue, to be sure to include a contact that is not just a generic customer service email account.

I have to replace my roof due to damage from a recent storm. I needed to get in touch with Sungevity to see what subcontractor could take off my solar panels temporarily off and then put them back on once my roof job was completed. I tried various times to get a response and after the fourth try Blake was the only one who responded and got me answers to my questions quickly .

I spoke with a represntative who was very forthcoming. After I provided my information and expectations, he explained why going solar would not be a good fit for me. I found it very refreshing that he considered me and not focusing solely on making a sale.

The entire experience went well. The installation took just one day and was not disruptive. Our project manager with Sungevity kept us up to date on each step and responded quickly to all questions. The only complaint I have was the amount of time it took to complete the entire project. We started in mid-November, and we finally were able to turn the system on in early March. This is a busy company and we are located in a fairly isolated area. It just takes a while for each step to be completed.

My solar system was offline after I had a contractor do some work in my house unrelated to the system. Blake H was extremely helpful in talking me through the various things to check to get it online again. He sent some very useful pictures I will keep as a manual for any future problems.

Sales person was professional and followed up on any question and offered support for any issue. System offered was good - German manufactured solar panels and string inverter (all panels produce DC then convert to AC). This is an efficient system. All equipment specs, costs, installation, warranty, support and discounts were discussed and documented. Ultimately I decided on competitor due to better quality solar panels and with inverters on each panel which provides, in my opinion, better monitoring of each panel productivity.

Jeff L was kind , patient and knowledgeable when I asked a thousand questions!😀 I also had the same experience when dealing with Eric E. While I understand some of the delays with permitting that can occur in a state like Mass, Jeff and Eric always reassured me that everything would turn out fine... they were right. Thank you Jeff and Eric.

I chose Sungevity because they were number one out the Top ten on the internet. They were very fast at installing the panels. And everything is in working order. And I didn't have to put out a dime for the System for the install. They took care of everything.

A very professional presentation of their system. After going through their checklist, they agreed that their system would not save me much in the near future and we both agreed to go our different ways. I appreciated that they tried not to sell me a system anyway.

Having little knowledge of renewable energy and solar systems, Jacob was very helpful in introducing me to key terms so I could better understand the benefits of using solar. He was also very responsive and was able to get quotes within hours and discuss possibilities and address my questions and concerns over the phone. He was very patient as I explored all my options and felt confident that I understood all information before making a final decision.

Sungevity provides the best employees with the vast knowledge. The production manager, Zac O, is always prompt with any answers and solutions for my questions and requests I have. I definitely recommend you consider Sungevity for your solar projects.

really enjoyed it. Peter was excellent. even went to MEET him, on bicycle. thought you were still at Jack London Square, in Oakland, where I met you 20 or so years ago. well, Peter was waiting outside for me when I finally arrived at your relatively new location.

Jacob did a great job of explaining everything and was up front with his estimate. Unfortunately another company with as good of product came in lower, so I went with them. I think having a couple of company names also was a distractor. Sungevity and solar spectrum was confusing at first.

I had a very positive and pleasant experience with Dorothee. Dorothee was very knowledgeable about solar installation as well as issues like lease options, tax benefits, and whether roof repair might be included. I enjoyed our interaction and feel she represented your company very well.

I decided to got with Sungevity fka Solar Spectrum based on the reviews of this site. I give it a 4 for overall experience. The sales team is very attentive. I worked with Alex A and he's very proactive and easily reached. He follows up on his potential customers. It was very easy to talk to Alex and he's understanding of your time restrictions. As far as the experience from the sales aspect, it was excellent. However, I don't feel the same way about the installation experience. Sales Experience: As I had mentioned before my sales representative was Alex. I can't say enough good things about him as he was very attentive and understanding. He took account of my needs and submitted them to start the process. Processing Experience: I have to say it was very lengthy, and a lot of documentation was received. Sometimes I felt that I was signing for the same documents more than once. I also received documentation from a few parties and it was a bit hard to follow who my contact was. Sometimes it was Quin Thompson and sometimes it was Alex. Design: After about two months from the date I initiated the process my design was finalized and sent to me for approval. I noticed it was not like the original design but according to the city fire code it could not be completed as it was originally designed. This was understood. Of course this meant that I would have less solar panels than originally planed and my energy production was reduced from 80-something percent to Seventy-something percent (I don't recall the exact figures). The original number of panels were 31 and it was reduced to 24 according to code. The 31 panels was calculated based on the estimated energy consumption given to Alex at the beginning of the process. I believe it's what would have been required for my electricity consumption needs. Installation: It was scheduled almost a month after I approved the design. It was rescheduled for another two weeks due to conflicts in schedule between the installation company and my availability. I did receive a call from someone, it was not Quin or Cristina, but someone else to confirm the installation day and what to expect. I also received an email with the same instructions. However, the day of of the installation it was not how I expected it to be according to the email. There was a team of gentlemen that came first, they introduced themselves as the electricians. They were here for a couple of hours and once they finished the installation of the electrical wiring, etc. they left. Before the electricians left the panel installation company arrived. I expected to be introduced like I was told but that was not the case. I believe there were 4 or 5 techs all together. I was not happy with their behavior, I didn't think they were professional. I even overheard one of them complaining to another tech for not helping as he was taking a nap in the van. They all asked to use the restroom throughout the day which of course I have no problem doing, but and introduction would have been nice since I'm allowing them enter to my home. They left kind of early without finishing installing the rest of the panels and told me that they were not finished and were going to place the remaining panels on the said of the house until the following day to finish. I was not told they needed access to the yard, I have 8 dogs and didn't get a chance to clean up after them that day. I over heard one of them complain and I quote “ I don’t want to get dog (profanity) on my shoes”. That made me feel uncomfortable, I was embarrassed and was not my intention to make their job difficult as I wasn't expecting them to use the side of the house. The next day they came and installed the rest of the panels. I had to take another day off from work so they could finish the installation. The final stages: I received more paperwork and forms to sign. Paperwork was submitted to the power company but we had to wait for them to come inspect the system before they gave the ok to turn the system on. That took about another 2 months. At this point I was concern that the power consumption from the power company was going to overlap with my first loan payment which it was an expense I was not ready for. As I was trying to follow up on the status I tried calling Christina Carroll which was now the project manager and my contact and Alex. Sometimes Alex would not answer to my texts but suddenly I would receive a call from Cristina which makes me believe that Alex was asking Cristina to reach out to me. I received a final bill from the power company but a couple of weeks later I received one more bill from the power company for 3 days of power use. That's when I realized that PSE&G had given the ok to turn the system on. I checked my email and I received an email from Cristina 2 days prior to let me know the system was ready to be turned on. I don't check my emails every day I wasn't aware it was ready, the email contained instructions but I would have appreciated a call to let me know the system was ready to be turned on and perhaps someone to walk me through the process of turning it on. Also, I was told I would receive instruction on how to monitor the system. It wasn't until I sent a text message to Alex to complain that I received a call from Cristina, again indicating he was the one asking herto reach out to me. By the time she called me I was no longer home. I asked her to call me the next day which was a Saturday and she agreed. I told her that I would not be available after 10 am. She called me at 9:31 am. I missed her call and called her right back and left a message for her. She called me back at 10:07 am. once again, I was not home as I had told her before. In the message she left me she stated that she realized the system was working properly and that she would reach out to me on Monday to address any questions. This was the last time I heard from her. I was never provided with proper instructions to monitor the system. It's been 3 weeks since the system was turned on and I received a bill from the power company where I had to pay a for power consumption. In other words, I used more than what I produced. Although this past month has been unseasonably rainy and cloudy, it's still the summer and I'm concerned the system will not meet my needs in power consumption and I'm afraid when winter comes, and days are shorter and cloudy I'm going to consume a lot more power than I will produce and on top of that I will have to pay the loan for the system back. I'm truly worried that this was the biggest and longest (20 year) mistake I have made, and the expectations of saving by switching to green energy will not be a reality of mine. The whole process took very long. I started on February 16, 2018 and it was completed on July 28, 2018.

We contacted Sungevity for a bid on a solar system for our house. Jacob was very professional and friendly. He took the time to provide me with all the details I needed to make an informed decision without every employing a "hard sell." We very much appreciated his help and professionalism.

Time response courtesy and knowledge. Brent went on and beyond to get me the right insurance for the lowest cost and the coverage I needed. Also worked with third parties to send them the paperwork they requested. When I reached back out, the response was instant. Couldn't be happier.

Great company to work with. Super knowledgeable and design a system around your need. Have had ZERO issues with customer service and am always thanked for being part of their "family". I'm looking forward to having them install a system on my new house.

Mike was great he answered all mine and my wife’s questions and concerns without hesitation like as if he was reading a script like some salesman do . He was very knowledgeable about the product and didn’t try to over sell us just gave us what we needed. I have already recommended 4 coworkers to use this company.

I had an outstanding experience with Jacob at Solar Spectrum. He was extremely informative, professional, personable , responsive and transparent with the product, process and available options. Jacob is definitely a person of integrity representative of Solar Spectrum.

They were very helpful and knowledgeable, gave me a great understanding of the way solar power works, and were very convenient in that they met with me on the phone and over the web simultaneously. The only thing that caused me to not use them as my solar provider was that they did not have the ability to lease the equipment to me with no money down. Their lease program was cheaper than buying, but you had to pay the lease up front, and then you had no payments for 20 years.

Jacob was excellent in helping me through the process of getting into the solar program. Even though my house couldn't qualify for it, he gave me the details with starightfowardness and was very polite and helpful to the end. Definitely recommend!

Initial contact with the company and representative Peter R was thorough and professional. Peter gave me the feeling that he and his company definitely had my best interest as first priority. Looking forward to future contact and will update review as appropriate.

The experience with Solar Spectrum for the most part was pretty good. TYhat being said, there is an issue thast came up that I found to be unprofessional. The sub contractor assigned to do the installation put in a new power panel. The old panel had everything labeled so we knew which breaker controlled what. When the new panel was installed nothing was labeled. Now this was not noticed until we needed to reset a breaker. There is no way to know without turning on and off each breaker switch. I think this was not the right way to leave this. If I had thought i would have checked it out prior to them leaving and called them on it. I have had power panels replaced before and they were always labeled. Therefor Solar Spectrum might would have gotten a higher rating if the sub contractor had done the job correctly on the panel. Considering what we paid for this system (by the way it works fine) this detail should not be an issue

Scott was instrumental in our decision to go solar with Solar Spectrum. He was well-informed and highly accessible. Scott understood our existing system and how to add a second one with all of the right features. I'm very satisfied with the outcome he facilitated .

Sonny has been very helpful with the many questions I have on putting solar on my home. I am employed in the commercial construction industry and the devil is in the details. Sonny has been patient while I try to be an informed consumer. He has also willingly volunteered whatever resources to vet the engineering issues

They have been very helpful and have come up with estimates that fit my needs. They have also re done everything to show me what the difference would be between buying and leasing the solar. Jacob has been very patient and helpful.

I really appreciate how thorough they were throughout the process. I came in knowing little to nothing on the subject and Edward helped me understand exactly how solar could help me. My system has up and running a few months now and am very satisfied.

Scott and the other members of his team were very knowledgeable about solar panels. Scott was very helpful and respectful and is extremely passionate about his work. If my HOA would allow me too, I would have already have panels installed.

Enjoyed my experience discussing solar options with Jordan Jerkovich.He explained my options with no high pressure tactics.He was concerned about my questions and answered them in a courteous and professional manner.Would recommend this gentleman to others who are interested in going solar.Sincerely, John W. Hoffman

Scott was excellent on the phone, very knowledgeable about solar panels and the Solar Spectrum product line. The sales process was easy and the installation went "as advertised" as very smoothly. Since we installed solar panels on our house, we have not had to pay a bill for electricity as we generate just over what we use.

We have been an Horizon Solar Power customer for a year and are very pleased. The initial installation went well and we are realizing all of the savings that we anticipated. All of the people from the customer service people to the installation crews have been knowledgeable and professional.

Very informative , Richard W. assisted me with the process and I couldn’t be happier. He was very knowledgeable and let me know exactly how thing would impact me switching to solar. I would recommend Richard W. to anyone and going solar is a great investment. Your crazy not too

Duke W., our solar consultant, took the time to help us understand how to get the most out of our solar panels. He explained the process thoroughly and was very accessible. I would recommend him to any of my friends or family who is considering solar.