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SolarGaines has been doing solar installations in the Mid-Atlantic since 2009

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SolarGaines is headquartered in Baltimore, Maryland and currently provides solar services in Maryland, Virginia, Pennsylvania, Delaware, and Washington DC. They are a NABCEP Certified Solar PV Installer and a SolarWorld Platinum Installer who prides themselves on providing the very best quality of products and services and delivering them to their customers on time and on budget.

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The Good

  • Flawless Better Business Bureau Record
  • Payment Options
  • Available Incentives
  • Paperwork Assistance

Flawless Better Business Bureau Record

SolarGaines is not accredited with the Better Business Bureau (BBB); however, they currently have an A+ rating and no complaints within the last three years. Additionally, there are no reports of government actions against them, nor are there any reports of them using deceptive marketing tactics of any kind.

Payment Options

Fortunately, SolarGaines offers some of the most popular payment options which are as follows:

1. Solar Panel Financing (Loan)

SolarGaines offers an EmpowerLoan™ which is only available in Maryland. This is a type of hybrid loan (up to $50,000) that doesn't require any money out of pocket, no lien or prepayment penalties, provides you with an immediate financial benefit and you only pay interest for 16 months. Additionally, this loan offers an all-inclusive maintenance and performance guarantee and more.

2. Buy Option

An outright purchase is always the best way to go if you can afford it. And SolarGaines will help you research and apply for the various types of grants, incentives, rebates and tax credits that will help reduce your out-of-pocket expenses. They also have some great examples on their website that will help make sense of all the costs and how long the payback period might be.

Available Incentives

The SolarGaines website does a great job of explaining in detail about all the available incentives, grants and rebates, as well as other pertinent information you need to know. They even have the incentives broken down by the different counties. Therefore, you should take a few minutes to visit their website and read about the incentives you might qualify for.

Paperwork Assistance

SolarGaines handles the entire paperwork process from start to finish so you don't have to worry about missing something or making a mistake. Then once your system has been completed, they will also handle filling out all the necessary federal, state and local grant paperwork, as well as taking care of any other incentives you might be eligible for. Additionally, they will schedule and oversee all utility company interconnections, inspections and paperwork that is required.

The Bad

  • System Monitoring Information
  • Warranty Information and Terms of Service
  • Moving Options

System Monitoring Information

Unfortunately, the SolarGaines website only states that they offer system monitoring, but they don't provide any details about it. What you need to know is whether or not their monitoring system measures the production of the system, the amount of electricity that's being used or both. And whether or not they offer online monitoring via an app for mobile devices, web browser and/or a desktop computer. Although they do mention on their website that they have an app; however, we couldn't find it on Google Play, the Apple Store or anywhere online.

Warranty Information and Terms of Service

SolarGaines states that they offer a 25-year manufacturer warranty on the panels; however, they don't mention anything about the workmanship warranty, nor do they offer any information about whether or not they have an inverter warranty. Additionally, nowhere does it mention anything about the terms of their contracts. Therefore, you will have to contact them to find out what types of warranties they offer and make sure they are all noted in your contract before you sign it.

Moving Options

This is another area where SolarGaines doesn't offer any type of information on their website. While their website is quite thorough in most areas, they have neglected to include any information about whether or not they offer any type of moving options. Therefore, when you contact them, you will need to find out if they offer any moving services, and if so do they charge for those services. At some point, you might need to have your roof replaced, etc. so it's important that you know exactly what to expect should that need arise.

The Bottom Line

We love the SolarGaines website because, for the most part, it provides the customer with plenty of detail about how solar works and what you can expect as far as a return on your investment and other important information should you decide to go solar. Additionally, they have an A+ BBB rating and plenty of five-star feedback ratings on several of the online forums. They also offer some great payment options that make it easy for just about anyone to have solar installed at their home or business should they choose to do so. SolarGaines has very few negatives and those negatives are primarily due to a few pieces of information missing from their website such as what their policies are in regards to system monitoring, terms of service, warranty details and moving options. However, that aside, it appears that SolarGaines is a reputable solar services provider who either meets or exceeds their customers' expectations and deserves a good recommendation.

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