PosiGen Solar Solutions: Read 233 User Reviews From Real Homeowners

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Verified Customer

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Elizabeth

The installation process went smoothly overall, but there was a slight hiccup with communication about the installer. The use of text messages was helpful, but the confusion caused a delay. However, once resolved, everything went well without any issues. Since this was my first experience, I can't compare it to anything else.

1 year ago Edited January 10, 2024

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Marlena

My experience with the company has been mixed. While the installation process was lengthy due to coordination issues between different companies, everything eventually fell into place. However, the communication, especially with new customers, needs improvement. I was promised a link to monitor my panels but never received it. Despite the system working fine, the lack of communication is why I wouldn't give a higher rating. I hope for better communication in the future.

1 year ago Edited January 10, 2024

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Nicole

I am extremely satisfied with the service provided by the company. Whenever I have a question or concern, there is always someone available to help me. The installation team was efficient and took care of everything, even completing the installation earlier than expected. The system is already up and running smoothly, and I appreciate the fact that I don't have to worry about maintenance. If I ever need assistance, there are tutorials on the app and customer support is readily available. Overall, I am very pleased with the entire process and the performance of the system.

1 year ago Edited January 10, 2024

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Jo

I had a positive experience with the company. They were great at communicating and understanding my situation with a homeless tenant. Despite being far away, they kept to schedule and expedited the process to provide solar relief energy. I appreciate their attentiveness and hope for a smooth outcome for the tenant.

1 year ago Edited January 10, 2024

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Karen

I was initially hesitant about the solar panels due to slow responses, but once the installation began, everything went smoothly. The panels look great and were professionally installed without any damage to my roof. As a first-time solar panel user, I can't speak to their quality, but overall, the experience was positive and I am satisfied with the outcome.

1 year ago Edited January 10, 2024

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Jonathan

My experience with the installation was initially great, with excellent workmanship and efficient technicians. However, I am now facing issues with getting a meter for my house after it was inspected three weeks ago. Despite the initial positive experience, the lack of communication and unresolved meter issue has left me frustrated and at a loss. I am in the dark about the status of my system and feel like I am being left in the lurch. I need urgent assistance to address this situation and provide me with the necessary information and equipment.

1 year ago Edited January 10, 2024

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Christopher

I had a great experience with the company. Everything went smoothly and the team was courteous and clean. The equipment looks great, although it's only been a week since activation. The panels on my roof look well-installed. Overall, I'm pleased with the service and product.

1 year ago Edited January 10, 2024

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Stuart

The sales staff at the solar company was not a good fit for me. I prefer a more genuine approach and found the salespeople to be too slick. It was too early in the process for me to make a decision.

3 months ago

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Hyacinth

Customer support at PosiGen was average. I don't have much interaction with them, so I can't give a detailed rating.

3 months ago

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Thomas

I had a terrible experience with this company. They kept changing coordinators, so I couldn't get a hold of anyone. It was a mess - nobody knew what was happening, no communication within the organization. As a result, we didn't get the product installed and we don't even use their equipment. Stay away from this company, it's been a complete disaster.

5 months ago

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Dian

The representative was good, but I am still receiving a high bill for what I previously had. The bill is quite high, which is a concern. I will try to figure it out and see what can be done. Overall, the service has been good, but the high bill is a major issue that needs to be addressed.

5 months ago Edited May 7, 2024

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Warren

I recently started using this product and so far, my experience has been positive. The setup process was smooth and I appreciate the guidance provided. The equipment seems excellent, although I haven't had it for long to give a comprehensive review. The weight is a minor issue, but overall, it hasn't been a problem. I look forward to providing a more detailed review once I've had more time to use it.

1 year ago Edited January 10, 2024

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Anonymous

The customer service was good, but the installation process was problematic and had to be redone. However, I can't provide a full rating as I'm unsure about the quality of their equipment compared to other providers.

1 year ago Edited January 10, 2024

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Guy

I recently had a positive experience with the installation team who arrived on time and completed the work efficiently. The crew was friendly and easy to communicate with throughout the process. While it's only been a month since the installation, I can't compare the quality to others yet, so I would say it's average for now. Overall, I had no issues and everything went smoothly.

1 year ago Edited January 10, 2024

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Tyrese

The representative, Benita, was excellent at explaining things and stayed in constant communication. Any concerns or questions were quickly addressed through phone calls or text messages. The project hasn't started yet, but we just received final inspection clearance. Looking forward to the installation and seeing the final product.

1 year ago Edited January 10, 2024

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Verified Customer

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Demetrius

I was highly satisfied with the service provided. The installation was efficient and completed as promised. The team was professional, meeting all my expectations. The quality of work was excellent, and the process was smooth without any delays. I appreciated the quick and easy service, with no time wasted. Overall, a great experience with top-notch quality.

1 year ago Edited January 10, 2024

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Suzanne

The salesperson was helpful, but encountered obstacles during the installation process. Wires and debris were left behind, delaying connection setup. As a finance professional, rating the equipment is challenging without expertise. Overall, the experience was not as smooth as expected, and lack of knowledge about solar technology made it difficult to assess the quality of the service and equipment.

1 year ago Edited January 10, 2024

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Verified Customer

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Ryant

The installation process for my solar panels was a bit rough as it got cancelled on the scheduled day, causing me to miss work. However, when the team finally arrived, they did a fantastic job. The equipment looks good, but since it's not activated yet, I can't fully assess its performance. Overall, I'm satisfied with the service, despite the initial hiccup with the installation scheduling.

1 year ago Edited January 10, 2024

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Richard

The crew that worked on my house was exceptional, professional, and went above and beyond. However, communication with the administrative staff was lacking, causing some issues. Overall, the product and crew were fantastic, but customer support and communication need improvement. Despite this, the equipment is working well, and I am satisfied with the results so far.

1 year ago Edited January 10, 2024

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Ferdinand

The service provided was excellent. All my questions were answered, and there were no other issues. The process went smoothly, they were punctual, neat, and cleaned up well. Everything seems to be going well, although I can't confirm as I haven't been present when it was turned on. Overall, I am satisfied with the service.

1 year ago Edited January 10, 2024

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Francisco

I was extremely satisfied with the installation of the data system. The technicians arrived in the morning and had everything set up by the evening. The equipment seems to be of good quality, although I'm not an expert. All my neighbors have the same system, which gives me confidence in its reliability. Overall, the installation process was efficient and the system appears to be working well.

1 year ago Edited January 10, 2024

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Verified Customer

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Rely

I was very satisfied with the service provided by the team. They went above and beyond to ensure my system was properly installed and functioning correctly. The process was seamless, and the system works exceptionally well, even on cloudy days. I am consistently generating a significant amount of electricity. I highly recommend their services for anyone looking to install solar panels.

1 year ago Edited January 10, 2024

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Verified Customer

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Matthew

The communication throughout the process was excellent, with a team of about five or six guys efficiently completing the job in two to three hours. Each team member had their own specific task, and they worked smoothly together. Overall, I was highly satisfied with the service provided.

1 year ago Edited January 10, 2024

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Verified Customer

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Joseph

I had a great experience with the solar installation company. The communication was seamless, and the installation team was professional and thorough. They made sure the installation was done correctly and not visible from the outside. While I can't rate the equipment side, I would give them a high rating based on everything else they represented.

1 year ago Edited January 10, 2024

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Jon

I've been dealing with this solar company for about a month now, and overall, it's been relatively smooth. However, there was a bit of chaos when half the crew left without informing the other half. I would appreciate a way to address issues when the energy output doesn't meet the promised amount.

5 months ago Edited May 7, 2024

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Kewscha Akpabio Philadelphia, PA

Fantastic installation process, however the customer facing components (installation and monitoring apps, customer service contact process) are very cumbersome and need a lot of work. The installation took a few months, but I will be dealing with the monitoring and customer service aspects for a very long time and the frustration involved in those will eventually erode the positive impression that was initially set.

1 year ago

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Cheng Fang Piscataway, NJ

I signed the purchase contract last year this time and the whole process took me more than a year to finish (the system is not activating yet). Several times the company submit the application with wrong parameters and the government/utility company denies the application and needs to resubmit. After a 9 month-long wait, finally I had my solar systems installed on my roof and then another long wait starts. I had my systems installed on April and right now almost three months gone, it is not activated yet. I called Posigen this Tuesday regarding my status and they told me they will follow up with the utility company and get the final approval ASAP and ensure me that I will receive the text/email update by Thursday. When I called in again on Friday, the representative told me that they have still not followed up with the utility company yet and let me wait for a longer time. The hottest season is almost over and my system is not running yet. If you are looking for a company that will finish all the process within a year, please avoid posigen and try some other companies because right now I don't know how long I still need to wait until my system will be running.

1 year ago

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Mary Myers Pasquino New London, CT

Posigen was excellent j describing the service and its benefits. Once the permits were obtained, it took a while for the installation to begin but it was completed in one day. However, is been over two months since the panels were installed and we are not yet connected to the grid. Posigen have been here twice without the proper parts and we have not heard from them in over six weeks.

1 year ago

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Luis

I had a great experience with the customer support, they were amazing at explaining everything to me. It was smooth, quick, and clean, which I really appreciated. The assistance was top-notch, even though I wasn't sure what to expect. Overall, I'm very happy with the service provided.

1 year ago Edited January 10, 2024

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Anonymous

I was extremely satisfied with the service provided. The information given was thorough and timely, leading to a smooth and efficient process. The structure of the product appears durable and easy to maintain, which adds to my overall positive experience. I highly recommend this service.

1 year ago Edited January 10, 2024

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Verified Customer

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Susan

Every time I call them, they respond immediately. They were here for about half a day installing. You wouldn't have even known they were here. They were clean, neat, and they left nothing in there.

1 year ago

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Maria

I found the service to be reliable and responsive, always available when I needed assistance. There were some delays in returning calls, which was a bit frustrating, but overall the service was very good. The process went smoothly, the technicians were clean and professional, and I was satisfied with the outcome. Overall, my experience was positive and I would recommend their services.

1 year ago Edited January 10, 2024

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Wendy

My overall experience has been very positive. While I lack experience in some areas, I'm satisfied with the service provided. As for customer service, I haven't had the opportunity to engage with it yet. My limited experience has been good so far, and I look forward to exploring more in the future.

1 year ago Edited January 10, 2024

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Rosella Cape May, NJ

I like that my bills will be balanced. Not huge bills in summer, just a steady and manageable amount. I would recommend your company. You are thorough and give simple explanations when asked.

1 year ago

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Anonymous

The customer support was pleasant, but the installation never happened. When faced with challenges, they left me hanging. Follow-through is crucial for this solar company.

3 months ago

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Brisher Griffin Gramercy, LA

Whenever we rate a company it’s often based on an experience for services rendered thanking the company and not the person whose providing the service We forget about the people on the front line who is actually responsible for customer retention or customer attrition We seldom write great reviews, but won’t hesitate to inform the world of how horrible a company is With experience you’re only as good as the people behind you Today I break the cycle I am going to make it a practice to honor those who go above and beyond what’s defined as their job description Here’s to you Christopher G thank you for making sure I had all the information at my disposal to make an informative decision Thank you for being transparent, and available to answer any questions Thank you for honestly representing Posigen with integrity Wherever I think of the company I don’t envision solar panels I envision you and a brand ambassador for this company I may never meet the CEO and knowingly know his, I do know yours Job well done!

2 years ago

Reply from PosiGen Solar Solutions

Brisher, thank you for sharing your experience with us! We’re powered by our best employees and the customers they strive to help every day. We will make sure that Christopher gets the PosiPraise they deserve. Thank you again and have a bright day!

Sep. 13th, 2022

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jose rosario Hartford, CT

My mother had solar installed by our sales consulate mike m, he originally knocked on my mother door she is elderly. Talked to my mother about the benefits of solar, she was interested and agreed to a meeting. One thing I liked was he asked my mother to have a family member or someone she trusted to be there also. Since she is elderly going over solar and signing contract with her would be a little shady, but he requested for someone to be at the meeting. The first meeting I couldn't make so he rescheduled around my schedule which I liked again also. The way he explained solar was a very easy to follow but went into much detail. I'm writing this review because I like mike ma's professionalism and honest constative approach to offering the benefits of solar. Posigen has the lowest rates in the industry and 20 locked in price, with winterization and state of ct home energy incentivizes. No other solar company does all these services with the lowest rate.

6 years ago

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Corey

I have been pleased with the service so far, everything has been great. However, I haven't noticed any changes in my bill yet. The installation process went smoothly and everything they promised has been delivered. The equipment is in place and working, but I am still waiting to see positive results. Overall, I am satisfied with the service provided.

1 year ago Edited January 10, 2024

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Kathy

We have never encountered any issues with the service provided. The company always informed us of their arrival and were punctual. The entire process went smoothly and without any difficulties. The service was efficient and cost-effective.

1 year ago Edited January 10, 2024

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Jermell

I recently had a solar panel installation done at my home, and I would say the experience was mixed. The installation team was efficient and professional, completing the job without causing any damage to my property. Overall, I was satisfied with the results, but the quality of the system could have been better.

1 year ago Edited January 10, 2024

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Paul Mobile, AL

Communicating was not as responsive as I would have liked. Question went unanswered. Scheduled appointments were not prompt. The first bill was amazing BUT I don't think it told the entire story. Time will tell.

1 year ago

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Michael McFarland Stanhope, NJ

So far, so good. I was originally disappointed in time to activate, however I fell into the norm. Only 3 week delay. Panels look good and nearly indistinguishable from the road. Customer service for me very professional. I was sales rep 1st customer and he told me that he worked long and hard to get activated. My expectations aren’t super high, but if I save $50 a month, well $50 is $50. I’m paying about $135 prior to installation. I have a very large shade tree and that should even out savings, regardless.

1 year ago

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Joshua Thibodaux, LA

Our experience with customer service has been nothing but excellent! The team that came out to install were amazing! They worked so hard to make sure everything was as close to perfection as possible! Communication has been clear and our salesman has really helped out no matter what we needed. We highly recommend anyone wanting to save money on electricity to call PosiGen!

1 year ago

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Ashton Hayne New Orleans, LA

While sales rep said process would take 4-6 months, it did take a full 6 months. Since then my electric bill has been very cheap and the energy efficiency even made my gas bill go down in the winter by 30%. While getting to the right person in company be better, I now know who my account manager is if I have questions. I really like the cheaper bills through efficiency and clean energy. The biggest benefit was I was never out of pocket any money. They also had a great special ...$20 for first 6 months

4 years ago

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Elizabeth A Newell Metairie, LA

I just got the panels installed yesterday. There were two installers and a "helper" of sorts. It was quick. The panels were up in just an hour and half! The crew was friendly and made no mess in the yard - even though the equipment was full of those little plastic baggies! They were finished and left peacefully. Can't wait to see the savings! Not only am I thrilled to finally own my home, but also own my carbon footprint and use less energy while making energy! What could you not be happy with ?!?! GEAUX SOLAR! You'll feel proud of yourself!

6 years ago

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Evron Davis Bridgeport, CT

My husband was reluctant about getting solar panels on our home. He is so happy that he shows our bill to company and brags on how much money we save on electricity. Our bill went from $250-300/monthly to an average of $20/month. Posigen's program is Great !!!!!! No money down, No minimum Credit Score or Minimum Income requirement. I like the fact that Solar is available and affordable to everyone. This a wonderful program.

6 years ago

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Jonathan Langley Metairie, LA

PosiGen was communicative throughout the entire process. They ensured I would save money before installing and have kept there word through install. The install itself was very quick, but the utility company took awhile to complete the final steps. PosiGen worked with me, helping me to understand the process, and was able to turn my system on. I'm saving money, which was the promise, and I recommend it.

6 years ago

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Joann Smith Stamford, CT

A Posigen Sales Rep knocked on my door and told me about their program. I was a little unsure about it, because other companies told me I didn't qualify, because of my credit. We booked the appointment for 2 Days later. He came and explained the program in details. We got the process started. It took about 4 weeks to get my panels up. My city inspector will be here over the Couple weeks for inspections. One the best decisions I have made. My bill is locked in for 20 years with no 2.9% escalator. I Highly Recommend Posigen Solar.

7 years ago

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Argarette Baton Rouge, LA

My entergy bill has decreased and I can tell a difference in the when the panels switch over. I’m enjoying the savings.

1 year ago

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Tiffany Blumenstein

We still are not hooked up to Eversource for solar and someone from PosiGen was going to make a few calls to see what the hold up is but that was a few weeks ago. My husbands phone messages to PosiGen have gone unanswered. We’ll try to contact Eversource ourselves, but I’m letting you know now if I can find a solution instead of you I’m going to ask for 3 months of no payments and for it not to be put on the back end of the lease.

1 year ago

PosiGen Solar Solutions Reviews