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PosiGen Solar Solutions

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7.4

Overall Score

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LAST UPDATED: July 17th, 2024

PosiGen was founded in 2011 in New Orleans, Louisiana. The company helps residential and commercial customers save money by offering them solar PV systems, and energy-efficient upgrades to their homes and businesses.

Additionally, PosiGen prides itself on its community efforts to help improve the financial stability of low to moderate-income families that need it the most, including involvement with Habitat for Humanity.

PosiGen provides a variety of payment options in order to give people of all budgets the opportunity to benefit from solar technology.

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Jessie Celeste Customer Review Video About PosiGen Solar Solutions

Jessie Celeste

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The Good

  • Quality Equipment
  • Solar Roofing Options
  • Lease or Purchase 
  • Moving Options
  • Online Monitoring

Quality Equipment

PosiGen installs solar panel equipment from Silfab. Silfab solar panels sport an efficiency rating of just over 19 percent — for context, most solar panels fall in the range of 15 to 20 percent, with the industry leaders achieving as high as 22 to 23 percent. Additionally, Silfab solar panels come with an extended performance guarantee of 30 years, meaning the system will still produce sufficient solar power throughout its lifetime.

The solar energy company also sources its solar inverters through SolarEdge, the industry leader in solar inverter technology. SolarEdge's inverters average about 98 percent energy efficiency between the solar energy gathered by the solar panels and the electricity produced in the home. 

Solar Roofing Options

If you need to replace your roof prior to your solar installation, solar roofing is an option worth looking into. PosiGen offers DecoTech and Timberline solar shingles installed by GAF Master Elite Certified Roofers. Most solar companies do not offer this newer technology as part of their product and service offerings. 

Lease or Purchase

PosiGen offers two different payment models to help save on your utility bill: lease and purchase.

With a lease, PosiGen will install, maintain, and monitor the system at no upfront cost to you. Leases are a good option for customers who would like to save money on their electric bills each month but do not qualify for incentives or want the responsibility of owning a solar installation themselves. Credit score and income verification are not required for a 25-year lease agreement and system monitoring and maintenance are included for the life of the lease. 

PosiGen says it will not recommend you enter a solar lease unless the company can guarantee you will save on your monthly energy costs in the first year after system activation. 

Customers who are looking into renewable energy as an investment and would like to see a nice return will want to go the purchase route via cash or loan. Purchasing a solar system results in the ability to take advantage of tax credits and rebates. PosiGen gives an estimated upfront cost starting at $13,000, but your particular cost will depend on your location, property size, sunlight potential, and other factors. 

Moving Options

PosiGen Solar Solutions provides a few different options for its customers in case they need to move while still under contract. The new homeowner can take on the agreement along with all obligations, Posigen can relocate the solar power system for a flat fee of $750, or you can cancel your lease and have the equipment removed for a flat fee of $600.

The fact that you are allowed to cancel your contract at any time and only have to pay a fraction of the system cost is quite generous of PosiGen and should be recognized as a unique benefit.

Online Monitoring

PosiGen provides web-based system monitoring for 12 years for solar system purchases and for the lifetime of the system for leasing customers. 

A monitoring system allows customers to see their savings, energy storage, and system performance in real-time to assess how much energy their system is producing, as well as how much they are using. This helps customers to make any necessary corrections in a timely manner, cut back on their consumption if needed, and save even more money.

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The Bad

  • Limited Availability
  • Undisclosed Warranties
  • Undisclosed Solar Battery Brands

Limited Availability

Currently, PosiGen's service area is limited to New Jersey, Connecticut, Massachusetts, Pennsylvania, Rhode Island, and areas of the Gulf South.

While a limited service area is in no way an indictment on the company's customer service, installation practices, or quality of product, it can disadvantage PosiGen against nationally recognized companies with more well-known reputations. Leveraging verified reviews from actual customers can be an effective way to help solar companies like PosiGen stand out from the crowd.

Undisclosed Warranties

PosiGen does not disclose specific information on its equipment and workmanship warranties. These warranties protect the customer against product defects and installation errors.

Undisclosed Solar Battery Brands

While PosiGen does offer solar batteries, the company does not say which brand(s) it uses in installation. 

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The Bottom Line

Available in a handful of states, PosiGen offers both lease and purchase options to help customers save on their electric bills. Additionally, there are a variety of options to choose from in the event that you need to move while under contract.

PosiGen is worth looking into if you're in the market for solar panels or solar shingles. And as an added perk, PosiGen offers a zero-cost home energy audit which will help you pinpoint areas of inefficiency that could benefit from fixes and upgrades. 

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Star Rating

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3.8

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232 Reviews

Review Breakdown

5 grade

49%

4 grade

13%

3 grade

9%

2 grade

7%

1 grade

22%

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Featured Review

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Tonie Bowden Metairie, LA

I had a very positive experience with PosiGen and have referred my friends to them because of the savings I incurred. My monthly bills were definitely reduced by about 50% in the summer and maybe 30% in the winter. Even paying the leasing fee didn't not raise my monthly. I am happy with them.

4 years ago

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Featured Review

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Linda Howard New Orleans, LA

I have had these solar panels for 8 months and yes I can see a significant change in my entergy bill costs. I would truly recommend PosiGen Solar Solutions

2 years ago Edited August 12, 2022

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Terrace

The team at the solar company was fantastic. They were all very nice, explained everything clearly, and were efficient in their work. From the initial visit to the installation, everything went smoothly and quickly. The only thing I wish they had offered was a battery backup, which I missed out on. Overall, I had a great experience with them and hope they consider providing battery backups in the future.

1 week ago

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Delene

I didn't have the solar panels installed yet, but I tried multiple times to understand their value. It would have been helpful if the process was smoother, as I had to try three times due to the perceived value. Overall, I would appreciate a more streamlined experience in the future.

1 week ago

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Anonymous

I am extremely pleased with the responsiveness and smooth operation of the solar panels installed by this company. None of the issues that I had previously experienced with other solar companies have arisen, and the customer service has been exceptional. I highly recommend this company for anyone looking to switch to solar energy.

1 week ago

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David

Absolutely fantastic support from the team at this solar company. Their professionalism and courtesy were top-notch. The entire process was incredibly smooth, transparent, and surprisingly quick. I couldn't be happier with the service I received. Highly recommend!

1 week ago

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Darin

After the installation of the solar panels and meters, everything has been smooth sailing. I haven't had any issues since then. I monitor my usage and know if I'm using solar power or the grid. However, there seems to be a problem with the billing process. Overall, I am satisfied with the performance of the system.

1 week ago

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Adalberto

I have had a great experience with PosiGen. Everything is going smoothly, and I feel comfortable with their service. The staff treats me well, and I have no complaints. I highly recommend PosiGen for anyone looking for solar solutions.

1 week ago

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Normand

I had a positive experience with the customer support team. The installation process went smoothly, and the team was organized and safety-conscious. I appreciate their professionalism. Looking forward to monitoring my electricity production with the new system.

1 week ago

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Yoel

They did a great job with the installation. Everything works well, I can recommend them to others. The system is working perfectly, and I am satisfied with the service provided.

1 week ago

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Davitt

I've been pleased with the service from the solar company. The installation went smoothly, they were quick and cleaned up after themselves. Customer service has been great, and any issues were promptly resolved. Overall, I'm happy with the product and the entire experience.

1 week ago

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Rick

The installation process went smoothly, but I'm frustrated with the lack of monitoring options for equipment performance and savings impact. Despite multiple calls, I can't access the portal to track my usage or savings. I'm unsure if I'm actually saving money or if the switch was worth it, as my bill seems similar to before. More guidance and transparency are needed to improve the customer experience.

1 week ago

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Brian

I have yet to complete the installation process for the solar program I'm currently in. As of now, I am still in the process of setting it up and have not reached the point of installation. Looking forward to seeing the results once everything is up and running smoothly.

1 week ago

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Eileen

I had a great experience with the solar company. They kept in touch and informed me throughout the process. Everything went smoothly, and I have no complaints. Highly recommend!

1 week ago

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Robert

I had a positive experience with the sales and installation team for my solar panels. The salespeople were friendly and knowledgeable, while the installation crew did a great job. They were efficient and had no problems completing the job. Everything went smoothly as promised, and so far, I am happy with the service provided.

1 week ago

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Joseph

I had some issues with my solar panel installation. The installers weren't as qualified as I would have liked, resulting in a few hiccups along the way. I would recommend the company to ensure they have more experienced professionals handling the installations to avoid any potential problems in the future.

1 week ago

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Michael

Extremely satisfied with the smooth installation process and overall service provided by this solar company. The system works flawlessly and has exceeded my expectations. I highly recommend them for anyone looking to switch to solar energy. A top-notch experience from start to finish.

1 week ago

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Tashaney

I am extremely satisfied with the solar company's service. They were professional, efficient, and knowledgeable about the installation process. The solar panels are working perfectly, and I have already noticed a significant decrease in my energy bills. I highly recommend this company to anyone looking to switch to solar energy.

1 week ago

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Maria

The installation process went smoothly, but I'm frustrated with the ongoing issues with my solar panels. Despite paying a monthly fee, my system hasn't been working properly for some time now. It's disappointing and inconvenient to not have my solar energy setup functioning as it should.

1 week ago

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Barbara

The installation went smoothly, with the team being respectful and efficient. However, communication post-installation has been lacking, leading to uncertainty about the project's continuation. It's crucial for the company to improve communication with clients to avoid misunderstandings and delays.

1 week ago

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Bradford

The workman did a great job replacing my solar system. The workmanship was excellent, though the follow-up during the process could have been a bit better. Overall, I'm satisfied with the service provided.

1 week ago

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Gregory

I've been struggling to get my second unit up and running due to delays with paperwork from PosiGen. It's been 9 weeks and the building inspector is still waiting. However, the installation process was smooth and efficient. I recommend improving the speed and efficiency of paperwork processing to enhance customer experience.

1 week ago

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Steven

I am extremely disappointed with the lack of communication and follow-through from PosiGen Solar. Despite paying $6,770 for my part of the roof, I have not received a contract or any updates on the project. Numerous promises to send documents or samples have been broken, leaving me in the dark about the progress. As a customer, I expected better service and communication from PosiGen Solar, but so far, it has been a frustrating experience with no resolution in sight.

1 week ago

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Susan

I had a great experience with the service. Every time I called, they responded immediately and the team was efficient and unobtrusive. They were in and out in half a day, leaving everything clean and neat. It was a smooth process from start to finish. I would definitely recommend their services to others. Can't wait to finish up the rest of the project with them.

2 months ago

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Patricia

I chose to work with PosiGen after seeing my neighbor's positive experience. I haven't needed customer support yet, but the installation process was smooth. My neighbor rated their experience a 5, and I would do the same based on what I've seen so far. I trust PosiGen based on my neighbor's satisfaction and look forward to enjoying the benefits of their services.

2 months ago

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Francis

Customer support was good, no complaints. Installation went well, got a free solar deal. Gentleman called to explain, happy with the service.

1 week ago

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Wilson

The installation process for the solar panels was incredibly frustrating as they simply did not install properly. It's disappointing that despite my efforts to communicate the issues, there was a lack of understanding from the company's end. Overall, the experience was a letdown, and I would not recommend their services to others.

1 week ago

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Jamal

The representative who assisted us was fine, but the back and forth between UI and PosiGen took two months to turn on the system, which was frustrating. I hope for a faster process between them in the future.

1 week ago

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John

The installation process was a nightmare, taking 7 days and two failed attempts by the town. The workers showed no respect, damaging our property and ignoring our calls and letters. They acted like they owned our property. This company and its employees are the worst I've ever dealt with in my 45 years in the business. The manager did a terrible job, and I would never treat my customers this way.

1 week ago

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Mart

I am extremely pleased with the smooth and efficient service provided by the entire team. The work was completed as expected and the quality is outstanding. While I can't compare it to other solar systems, I believe it is of great quality in my opinion.

2 months ago

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Victor

The technician arrived promptly to install the new hook-up, but unfortunately, the job was not completed as expected. It's frustrating that the service was not fully provided, leaving me unable to test if it's working properly.

2 months ago

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Edwardo

The service was excellent overall, but there were delays due to city and electrical company procedures. The company itself was not the issue. The process involved the city needing to make changes, including the electrical company changing the meter. Despite these delays, the service was excellent, and I would rate it highly.

2 months ago

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Walter

Jonathan, our dedicated salesman, has been a pillar of support throughout our journey. With everything falling into place, he made our dreams a reality. Communication has been clear and smooth, with no hiccups. While the installation is pending, our experience so far has been exceptional.

2 months ago

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Stuart

The sales staff at the solar company was not a good fit for me. I prefer a more genuine approach and found the salespeople to be too slick. It was too early in the process for me to make a decision.

1 week ago

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Hyacinth

Customer support at PosiGen was average. I don't have much interaction with them, so I can't give a detailed rating.

1 week ago

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Orlando

The service has been satisfactory so far. It's only been a couple of days since the power was turned on, so it's too early to give a full assessment, but everything seems to be working smoothly. Overall, I'm happy with the service provided.

2 months ago

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Michelle

I have had a positive experience overall with the product, although there have been some delays in responses to calls and messages. The installation has not been done yet, so I cannot comment on that. The service has been good, but some issues remain unresolved.

2 months ago

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Reginald

The product is not fully operational yet, so I can't provide a detailed review. The customer service representative mentioned that it's not connected and they are not up and running. I was unable to get my questions answered due to this issue. I will have to wait until the product is fully operational to give a fair assessment.

2 months ago

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Carl

My experience with the electric company and PosiGen had some hiccups due to a disconnect in service installation. Everything was fine initially until there was an issue with a connection, and I had to wait all day for the technician to return. I'm still unsure about the service as it has just been turned on.

2 months ago

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Stefferny

I found the process of scheduling my appointment a bit challenging, but overall, I am impressed with the service. The staff was very courteous and accommodating. Although I haven't experienced the full service yet, I have high hopes based on the initial interactions. Looking forward to seeing the results.

2 months ago

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Walter

I appreciate the service provided for officers, but it's been challenging to reach you at times. Signing onto the app has been a struggle. Overall, the service has been good, with only minor issues encountered.

2 months ago

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Joseph

I had a positive experience with the customer service, very efficient and smooth. No gimmicks or holdbacks. Haven't received any bills yet, but everything seems good so far.

2 months ago

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Thomas

I recently had a service done by this company, and overall, I had a positive experience. The response time was a bit slow, taking almost six months, but the service itself was efficient and the workers were clean. I haven't received a full bill yet, so I can't speak to the cost, but whenever I called, they were helpful. Overall, I would recommend them based on my experience.

2 months ago

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Anonymous

The customer support was pleasant, but the installation never happened. When faced with challenges, they left me hanging. Follow-through is crucial for this solar company.

1 week ago

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Thomas

I had a terrible experience with this company. They kept changing coordinators, so I couldn't get a hold of anyone. It was a mess - nobody knew what was happening, no communication within the organization. As a result, we didn't get the product installed and we don't even use their equipment. Stay away from this company, it's been a complete disaster.

2 months ago

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Dian

The representative was good, but I am still receiving a high bill for what I previously had. The bill is quite high, which is a concern. I will try to figure it out and see what can be done. Overall, the service has been good, but the high bill is a major issue that needs to be addressed.

2 months ago Edited May 7, 2024

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Noel

I had a positive experience with the sales rep from PosiGen, who kept me updated throughout the process and was responsive to my calls. They promptly addressed any issues that arose and ensured that the equipment was of good quality. Overall, I was satisfied with their service and would recommend them for their professionalism and customer service.

1 year ago Edited January 10, 2024

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Jon

I've been dealing with this solar company for about a month now, and overall, it's been relatively smooth. However, there was a bit of chaos when half the crew left without informing the other half. I would appreciate a way to address issues when the energy output doesn't meet the promised amount.

2 months ago Edited May 7, 2024

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Valerie Glassboro, NJ

My representative, "Charlie," was very responsive and was able to get my solar panels installed pretty quickly. One of the questions below asks how long from time of signing contract did it take to install. My actual answer is more than 9 months. No fault of Charlie's. The initial representative that came to my house, no longer worked for the company. I was left hanging. I ran into Charlie at my cousin's house. Explained my situation to him, and he did some research, took me on and my panels were installed within 2 months! I still leave a 5 star rating, solely because of Charlie!

1 year ago

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Richard Occhiuto Southbury, CT

Starting with sales, and continuing thru installation, the entire process was handled very professionally and in an organized manner. But the best part is that since I received my 1st bill (April 2023) I have had a credit from the electric company (Eversource) each month (Mar thru June) for a total 3 month credit of approximately $600 - and that is with me using about 16,000kWh pers year which was costing me about $5,000 per year. So I strongly recommend speaking to Posigen if you are considering solar.

1 year ago