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NRG Clean Power

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1 User Review
LAST UPDATED: April 12th, 2022

NRG Clean Power was founded in 1987 in Canoga Park, California with additional locations in Texas. The solar installer's mission is to provide clean, sustainable, and efficient energy to its customers in order to create a more energy-efficient world for everyone. The company is family owned and does more than just install solar panels. It is a total home performance company that installs and maintains solar, HVAC systems, and roofing made by industry leaders.

NRG Clean Power also offers energy efficiency upgrades to home or business owners looking to lessen their energy consumption and make their infrastructure more environmentally friendly. The company has earned the prestigious Diamond Certified Award twice to date.

The solar energy company was also named a "Top 500 Solar Contractor" by Solar Power World every year from 2013 to 2019.

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The Good

  • Energy Efficient Upgrades
  • Customizable Plans
  • Virtual Solar Consultations
  • Sustainability Minded
  • Flexible Financing Options
  • Friendly Staff

Energy Efficient Upgrades

NRG Clean Power is more than just a solar company; it provides unique energy efficient upgrades to its customers. While other solar companies focus exclusively on installing solar panels, NRG Clean Power is willing to work with its clients to fit their energy needs, whether that be through its solar panel selection, better quality roofing, energy saving windows, or other means. NRG Clean Power is willing to meet its customers where they are and help even those who are already fairly energy efficient become even more so.

This also means that NRG Clean Power provides solar energy storage solutions from LG, Tesla, and Enphase. In fact, the company is a Certified Tesla Powerwall installer, meaning it is qualified to install one of the leading solar batteries on the market. This energy upgrade allows homeowners to save the surplus solar power their system produces and use it for emergencies or during the night.

Customizable Plans

NRG Clean Power designs each solar system to meet the specific needs of the client. If solar panels don't work with the certain type of roofing that a customer has installed, the team at NRG Clean Power will work to develop an energy-saving plan using other means. The company carefully calculates the needs of each individual client to provide a personalized, efficient, and practical energy plan.

Virtual Solar Consultations

Instead of offering only in-home consultations as is the case with some other solar companies, NRG Clean Power also offers virtual consultations. Customers who are interested in this method can simply upload their recent utility bill to NRG Clean Power's website and then select the option for a virtual consultation. The estimate from NRG Clean Power is offered free of charge and can be done completely online, without a consultant ever stepping foot in your home.

Sustainability Minded

NRG Clean Power, as its name suggests, is committed to clean, renewable energy and sustainable practices. The company believes in a future where clean energy is the norm, not the exception or something only for those who can pay for it.

Flexible Financing Options

NRG Clean Power offers solar loan solutions from leading financiers like Mosaic, Loanpal, and Sunlight Financial. Homeowners interested in solar installation can take advantage of zero-down solar financing as well as available incentives like the Solar Tax Credit.

Friendly Staff

NRG Clean Power prides itself on its customer-oriented employees and approachable staff. The company strives to have a personal feel and to communicate with both professionalism and friendliness at all times.

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The Bad

  • Only Available in Southern California and Texas
  • Not Full Service
  • Prices Not Disclosed on Website

Only Available in Southern California and Texas

NRG Clean Power is only available in select cities in California and Texas, including the following:

  • Los Angeles
  • Santa Barbara
  • San Diego
  • Austin
  • Houston
  • San Antonio

Although these areas represent a relatively broad customer base, the solar energy company is still limited in its reach compared to industry leaders. Homeowners living in NRG Clean Power's service area are encouraged to read the latest NRG Clean Power reviews to see the company's customer service record in their area.

Not Full Service

NRG Clean Power contracts a lot of its work out to other companies. While this is not always a negative thing, it can be hard when problems of maintenance arise, because as the customer, you don't know whether to turn to NRG Clean Power or to the company from which your equipment came from.

Also, when you work through NRG Clean Power, you choose your own solar products or other equipment after reading through the recommendations you received and getting an estimate. For customers who aren't necessarily educated in what the best panel options are, it may be easier to use a company that is full service so that everything comes and goes through just one place.

Prices Not Disclosed on Website

NRG Clean Power does not disclose any pricing information on its website. While this is partially due to the fact that each customer's financing situation will be unique, knowing upfront the price of solar panels, inverters, etc. can be an important part of a customer's decision.

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The Bottom Line

NRG Clean Power is a trusted brand that has been in business for a long time. Its track record is proven, and the friendly staff is hard to pass up. If you're not willing to put in the work to research the right panels or determine what your pricing options would be, then NRG Clean Power might not be for you. Otherwise, read our verified NRG Clean Power reviews to learn more.

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Q. Lam

Save yourself the trouble and find a different provider. More details below, but the bottom line: - Deceptive sales practices (bait and switch) - Poor designs (had to refer to a neighbor’s install!) - Unprofessional installer (showing up late, if at all; did not take care inside house) - Poor communication and coordination throughout (be prepared to be a part-time project manager) Sales Process - The initial bid NRG provided was a low ball bid intended to win the work, but did not reflect the actual cost. The initial quote was priced at $2.76/watt, but the revised bid was $3.39/watt (+23%). - The quote included solar panels that conveniently were no longer available during the follow up conversation - During the negotiation process, there was a sneaky attempt to switch materials. When I requested the installation of the NEMA 14-50 outlet be included for free, this was added, but there was another change to materials that was not called out (from Enphase microinverters to a SolarEdge inverter). Luckily I read the details carefully Handoff from Sales to Project Manager - Project manager had no details about the NEMA 14-50 outlet installation so I had to connect the dots Site Assessment and Plan Designs - Even though a site assessment was conducted, it seemed to be ineffective - The initial plans suggested that the inverter be installed as an obstruction to my front door. The installer had to look at my neighbor's solar setup to identify a new approach - The installer had difficulty locating the J-Box in the attic, which resulted in more time wasted. Shouldn't this have been covered during the site assessment and communicated to the installer? Materials Logistics - No details were provided about the fact that materials were going to be dropped when two different deliveries were made - The solar panels were dropped off in front of my neighbor's garage and the community trash/recycling area, which restricted access to these areas for a day and a half, which not only inconvenienced me, but also my neighbors Installation Process: I was told this should take 1-2 days to complete, but it took more than 5 weeks in total Visit 1 (October 1) - I was told that the installer would arrive in the morning, but they didn't get here until the afternoon (4pm) - The wrong lift was delivered so the install was delayed further - The installers were only able to work for a couple of hours before they had to stop when it got dark - The solar panels were left where they were dropped off, leaving the obstructions in place and inconveniencing my neighbors. Not to mention they were exposed to the risk of theft just sitting in the driveway Visit 2 (October 2) - The installers came back the day after, at least they were on time on this occasion - However, they were only able to complete a couple of hours of work due to the heat - At least they were able to move the solar panels to remove the obstruction and install the NEMA 14-50 outlet Visit 3 (October 22) - In all transparency, this visit had to be re-scheduled because my wife went into labor. Although, this would not have mattered if the install was done in the 1-2 days originally quoted - For the 3rd visit, the installers were late again. Quoted arrival time of 2:30pm, actual arrival of 5pm - The job still wasn't completed Visit 4 (October 23) - The installers had difficulty locating the J-Box (as described above), which made the process take longer - Installers needed access to the home to get into the attic. They did not take much care as they came into the house (i.e., did not use coverings for shoes; were not careful in carrying the ladder in the house - I heard it hit my walls a few times) - Installers left without providing any sort of update regarding whether the work was done or next steps - Was later told that the final touches were to: paint the conduit by the main panel, turn on the system and provide instructions on the monitoring app - I also later found out the installers left the light in my attic/crawl space on and only found out about this a month later due to a different inspection Visit 5 - Originally scheduled for 11/5, but it did not happen. No communication from the installer just no showed - Installer showed up unannounced on 11/6 to finally complete the install process, but I wasn't given access to the monitoring app as had been previously communicated until 11/8 Inspection - A couple of NRG employees came on-site to support the inspection. They parked in an inappropriate location blocking the driveway and garages. They were also rude to one of my neighbors when she asked them to move. - The NRG employees asked if I had any paperwork for the inspection. However, I had already given everything to the installer. Another example of poor coordination and communication - I did not participate in the inspection, but I did overhear the inspector say one of the stickers was incorrectly labeled. The inspector also expressed his frustration that they had to send inspectors to our home 4 times because nobody bothered to call them to cancel the prior scheduled inspections when the work was not completed on time - At least we did pass inspection

10 months ago