Momentum Solar: Read 770 User Reviews From Real Homeowners

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Verified Customer

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Kathryn

They were attentive and answered all of my questions along the way. The installation was slow due to the weather.

5 years ago

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Luz

Customer service is very nice, they explain to you everything and they are knowledgeable. I think they're very good.

6 years ago

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Teripleinis@gmail.com Tampa, FL

Too long to switch over. Up way too long to get tico to do their part. But then again solar momentum took a long time to have the follow up inspection done.

6 years ago

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Kris S Georgetown, TX

Professional installation, easy to do business with, and kept me well informed throughout the process.

6 years ago

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mel burton Marion, TX

great install, but did leave stray parts. did not get all connections properly done and unit stopped working 33 day after install.

6 years ago

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Bill Lees Mulberry, FL

Statements made during the interview were not correct. Example - Momentum would pay your electric bill if the solar panels didn't make enough power, wrong. I was told that I have to build up a bank of power first. So, now I have to pay a loan payment for the financial obligations, and also an electric bill.

6 years ago

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Verified Customer

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Harold

The installation crew was very very efficient and very clean and patient. It seems to be producing energy very well.

6 years ago

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Dinesh

They are a very good company and the customer service resolves my problems. The installation process was a little bit longer. It's still in process.

6 years ago

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Famous

They did whey said they were going to do. The installation process went great. The customer support was good.

6 years ago

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Walter

The customer support has always gotten back to me and answered my questions. The installation process was very fast.

6 years ago

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Leonard

The representatives email me quite a bit of information so that's good. The installation was very easy and neat.

6 years ago

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Anonymous

Every time I call, they are very responsive and reliable. The installation was done nice and neat and it looks okay.

6 years ago

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Verified Customer

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Sandra Caban

They explain everything to detail and try their best to give you the right price. Workers are very respectful and fast.

6 years ago

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Jacqueline Tuttle

They did EVERYTHING they promised, on time, cleaned up well and called after to see if I had any questions etc.

6 years ago

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John Allen

Being cautious in another month I may have rated them a 5. Just waiting for my bill (from power company) for hottest month.

6 years ago

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Piotr Olszewski

My solar panels were installed last year. After installation I called then with a question. I was transfered to person that was supposed to help me with my question. Unfortunately they transfered me to voicemail and I left detailed message asking for call back. After more than 6 months I'm still waiting for call back.

6 years ago

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Verified Customer

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Carmelina Januszanis

Never received original agreement that I signed electronically. What I received was not what I signed up for. It took me 6 months of discussion with the solar provider to remedy the situation. Unethical company to deal with.

6 years ago

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Verified Customer

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Scott Kearny, NJ

Momentum Solar took 2 or three days tops to install. I've only had one issue and they took care of it immediately.

6 years ago

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Howard

Their customer service is reliable, the installation was fantastic and their equipment is top notch.

6 years ago

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Roy

If ever you have any problems they're quick, they're fast, they're very helpful. The installation went very well.

6 years ago

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Luis

They did everything that they said that they were gonna do. The installation was pretty smooth. It was a little pricey

6 years ago

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Frank

There seem to be no problems with it and they've been very responsive every time I called them with any question.

6 years ago

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Steven

They were there when they said they were gonna be and they did a really good job in my installation.

6 years ago

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James

They installed my equipment as quick as possible. It looks pretty good! Everyone in customer service is so nice.

6 years ago

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Kathy

Momentum Solar has been very responsive. The installation went somewhat smoothly with a few problems, but overall it went fine.

6 years ago

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Anonymous

This company is cheaper than what I've been paying for my other company. The customer service is excellent whenever I've talked to them.

6 years ago

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Janice Clementon, NJ

Momentum Solar was great in the installation of my solar panels. Momentum Solar has lowered my electric bills.

6 years ago

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Edward Thorofare, NJ

They did a very neat looking job, we looked around different houses and I think it's better than the others around.

6 years ago

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Joan Linwood, NJ

We failed the electrical inspection three times and it took my electricity out once and burned up my hot-tub motor. The installation went very smooth, though.

6 years ago

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Mary Princeton, NJ

They still haven't filled in the trench we have, and I think they need more panels on it because it doesn't produce that much.

6 years ago

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Jim Wright

Once the system was installed, we could not contact the sales representative. The system evidently has installation flaws. Yet Momentum, when queried, suggest that the system would have take 3 - 4 months to equalize before expected results would be realized. For 100 days, the system has reported not one day where solar production exceeded electrical consumption. Additionally, every high solar production day was met by an even higher consumption day. When discussing this issue with Enphase (the manufacturer), they remoted into the system and noted that when production was "disconnected" from the power meter, instantaneous consumption was approximately 100 watts. When solar production was reconnected, instantaneous consumption went up to 3Kwatts. This information was reported to Momentum. For 7 days since this issue was initially reported to Momentum, there has been 3 telephone calls, each only to say that the issue has been reported to their service department, but no service call has been scheduled. Very poor customer service!!

1 year ago

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Diane Georges Miami, FL

I have had my solar panels for almost two years. I had researched other companies and decided to go with Momentum Solar based on their price, monthly projected electric bill, sales rep helpfulness, and accessibility and customer service support. In the beginning, my electric bills fluctuated, but now they have progressively increased to the point where I am now being charged over $200 per month in a house occupied by 2 adults, one of which who is gone most of the time. I have repeatedly reached out to their customer service department and all I keep getting is the run around. I am promised over and over that a supervisor is going to return the call, and two months later, still no one has the common courtesy to respond. If I knew then what I know now, I would have NEVER wasted my time and money. Once they have you as a customer you become dead to them. It is disgraceful and unconscionable behavior. Shame on you Momentum Solar! Buyer beware!!!!

4 years ago

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Jane E Irvine, CA

We used vivint for our own system 4 years ago. Big mistake. Installed ppa w momentum for my parents’ house. Well priced, no string inverters! Showed up on time, 26 days to install, and didn't pay a dime upfront

4 years ago

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Frank New London, CT

Momentum solar power company made 2 different appointments with me to explain their solar contract they did not show up . Finally on the 3rd appointment they came and explained their contract. They wanted me to sign the contract before I knew the monthly price or the total amount of solar panels that they could put on my roof. (NOT HAPPENING). They phoned again for another appointment to remeasure my roof so I could get an accurate cost per month for solar power. (AGAIN NO SHOW) The sales person that did show up and explain the solar power did a very good job. He answered most of my questions. I would give him 4 stars. But overall with the no shows, signing a contract without knowing the starting price per month for 25 years (I do know the escalator rate, it goes up 2.9% compounded every year) I give Momentum 2 stars and that's generous.

5 years ago

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Andra Goodman

Answered all my questions, was very easy to work with, managed the whole process very well, communication was good, anticipated my needs well, and my sales rep was honest and straight forward.

5 years ago

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Lanette C The Bronx, NY

Great experience with Shannon M and Daniel C and them trying to help me qualify to go Solar. Very patient to answer all my questions. Looking forward to Solar Savings. Wonderful customer experience, highly recommended!

6 years ago

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Mike Harrison Metuchen, NJ

Momentum Solar has been great from start to finish. They provided exceptional service when they were onsite and kept me in the loop on every aspect of the installation. They made the whole process smooth. I would recommend them to my friends.

7 years ago

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Verified Customer

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Jaron Murrieta, CA

Lots of issues because of simple mistakes on Momentum's part that led to it taking over two months to get solar installed and another 4 months to get it turned on.

3 years ago

Reply from Momentum Solar

Hi Jaron, I'm sorry to hear of the extended delays. We hope you are now enjoying your solar panels and please send us a message here if we can be of further assistance.

May. 3rd, 2021

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Verified Customer

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Thomas Gernon Brentwood, NY

The ease of getting up and running, everyone I met was extremely nice and informative

3 years ago

Reply from Momentum Solar

Thank you Thomas for the 5-star feedback, we are proud to be your solar company of choice!

Apr. 19th, 2021

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Verified Customer

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Amira Rehawi Keyport, NJ

We had a very informative session with our solar rep that visited our home. He was amazing.

3 years ago

Reply from Momentum Solar

Thank you Amira for taking the time to review your sales experience! Momentum Solar is proud to help you with your solar project.

Apr. 19th, 2021

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Verified Customer

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Jorge New Haven, CT

Workmanship and pricing. They helped me with my new roof since they install roof and solar.

3 years ago

Reply from Momentum Solar

Thank you Jorge for choosing Momentum for your roofing and solar needs, we appreciate your feedback and business! Have a sunny day!

Apr. 19th, 2021

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Verified Customer

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Olusegun Odeniyi Spring, TX

Good service and communication. Friendly yet professional and took care of everything.

3 years ago

Reply from Momentum Solar

Thank you, Olusegun, for choosing Momentum Solar for your solar energy project. We are so pleased to hear the staff was friendly and helpful!

Apr. 19th, 2021

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Verified Customer

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Randy Clements Killeen, TX

Quick and professional work. Constantly contact between sales staff and customer

3 years ago

Reply from Momentum Solar

Thank you Randy for being a 5-star customer of Momentum Solar! We love to hear when our customers have a great experience and we thank you for your feedback. Have a sunny day!

Apr. 5th, 2021

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Verified Customer

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Luis Maguino Easton, PA

Because they came to inspect our house in and out and it has been more than a week no one has calling us with the proposal

3 years ago

Reply from Momentum Solar

Hi Luis, I'm sorry to hear of the lack of follow up, please private message here with your address and phone number if you are still waiting for a proposal, I'll make sure to send this in.

Apr. 5th, 2021

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Verified Customer

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Paul perrone Mays Landing, NJ

They are all about servicing the customer answers and questions a smooth transition

3 years ago

Reply from Momentum Solar

Thank you, Paul, for your 5-star feedback, Momentum Solar appreciates you!

Mar. 25th, 2021

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Javidi thomas Nolanville, TX

Friendly and professional. Would have given 5 stars but after installation no one gave a walkthrough of the system.

3 years ago

Reply from Momentum Solar

Thank you for choosing Momentum Solar! We are excited to help you produce clean solar energy off of the grid. If we can help with any information please reach out to customerexperience@momentumsolar.com.

Feb. 10th, 2021

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Verified Customer

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Kerry Kuhring Belleview, FL

They delivered what they said, the technology is first rate and the customer service is the best!

3 years ago

Reply from Momentum Solar

Hi Kerry, thank you for the 5-star feedback and for being a 5-star customer, we appreciate you!

Feb. 10th, 2021

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Verified Customer

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Francisco Kabigting Union, NJ

Our electric bill lowered even during winter. We have not experienced any problem at all.

3 years ago

Reply from Momentum Solar

Hi Francisco, this is so great to hear! We love hearing success stories from our valued customers that made the switch to solar energy.

Feb. 10th, 2021

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Verified Customer

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Vanessa Johnston Forney, TX

They have always been thorough in answering any of our questions. Honest people.

3 years ago

Reply from Momentum Solar

Thank you Vanessa for being a 5-star customer of Momentum Solar! We appreciate your business and feedback very much. Have a sunny day!

Feb. 10th, 2021

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Verified Customer

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Daphne Colverton Orlando, FL

From the first meeting to the install, thumbs up. Quick, efficient, easy to communicate.

3 years ago

Reply from Momentum Solar

Thank you for choosing Momentum Solar, Daphne! We appreciate your feedback and look forward to a sunny future with you, producing clean energy!

Feb. 10th, 2021

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