Momentum Solar: Read 770 User Reviews From Real Homeowners

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Verified Customer

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Richard

The other two companies trying to sell me solar panels were too expensive and their panels were too big for my house. The salesman was very attentive and punctual. He spelled everything out for me. They were early for the installation and it took one Monday to install the whole system.

5 years ago

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Verified Customer

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Allis

I think maybe a little bit of communication between the power company and Momentum Solar status could be a little bit better. The quality of the product and the pricing and how fast the installation would take was why we choose it. All my questions are answered pretty promptly with satisfactory answers. I don't have any problems with the product.

6 years ago

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Verified Customer

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Mary

I haven't yet received my first electrical bill but so far it seems to be working pretty good the equipment is quality. It was a really simple process, they showed up at the time they said they were going to show up and certified everything on time. They have a great customer service answer all my questions and were always on time.

6 years ago

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Verified Customer

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Cindy

As far as I know they've been honest with me and they answer the questions I needed right away. Installation went smooth, guys came in very courteous, cleaned upped everything, panels up there on time in matter job. It looks great.

6 years ago

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Verified Customer

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Kenneth

I like fact that I'm able to track the generation per day if I want to. We had a couple of issues with the install but I think it's one of my city's problem. They kept me informed with answers to my questions when I inquired. The installation was very smooth and efficient, cleaned, orderly, no problems at all

6 years ago

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Verified Customer

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Kanndy

The equipment is actually decent, each panel having its own power source means my system will constantly have working panels versus all in one box and losing all panels with one box. Customer Service was very caring and interested in helping me

6 years ago

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Verified Customer

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Fumiko Kikuchi White Plains, NY

It took more than a half a year to operate after the installation. I requested to put the panels even for the look, but it was not, so I asked somebody to come two dummies. It took the longest time to install. The person who came left without telling me because it might rain. The sales person promised me to operate before summer, but it did not happen until the end of October. Lots of issues with Con Edison but Momentum did not help me at all. The customer service was often rude. I wanted to receive the info by email, but they just kept on calling without answering machine message except to tell me to call back, but I work every day and I can't call back during the day.

6 years ago

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Verified Customer

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Jill

The people that put the new roof on were a little sloppy but the people that put the actual solar panels on were great. I'm not getting as much power as I'm used to. I don't know how they figured out how many panels I would need because it looks like I would need more. I didn't realize that I was going to get a bill for sixty six dollars every month which kind of negates any savings I am making from the electric company.

6 years ago

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Verified Customer

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Andrea

The installation team was fast and clean. Everything has been done in a very speedy time. The information got approved and everything went smoothly. It looks like really good quality and looks clean on the top of my roof. The job was been done really nicely.

6 years ago

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Verified Customer

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Berton

It's my first time dealing with solar and everything thaty they promised they were going to do, they've done. I watched the whole installation process and they were experts with what they were doing. They didn't do any damage to my home. It went perfect.

6 years ago

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Verified Customer

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Anonymous

Every time someone calls from customer service, everyone's really nice and is really quick to get you an answer and to help you out. The installation crew worked really hard and it went very smoothly. Any question that was asked, they answered it. It looks really nice the way they installed it.

6 years ago

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Verified Customer

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Dwight

During the whole process, the customer support stayed in touch with me and kept me updated on everything that was being done step by step. The installation process went well. It was on time and everything was done appropriately. The workers were very courteous and understanding. It looks good on my roof.

6 years ago

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Verified Customer

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William

The service was spectacular. We were given instructions and updates in terms of when the project was going to be completed and everything went well according to schedule. The installation was finished within a day. The lead tech told me about what they were doing step by step and then were finished before nightfall.

6 years ago

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Verified Customer

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Rick

They are very attentive and answer all of my questions and answer all of my needs. The installation process went very smoothly. They were in and out in one day and it's a great looking product. It's a nice and neat operation and looks very professional.

6 years ago

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Verified Customer

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James

Installation was extremely smooth. It was very professional and efficient. Everything seems to be functioning as promised. They've been extremely professional. They were very efficient and delivered on everything that they promised. I wouldn't hesitate to make the same decision over again.

6 years ago

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Verified Customer

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David

They answered all questions promptly and thoroughly. The installation appointment was made on time and qualified people came. They were neat and we are very satisfied. They were thoroughly honest and answered all questions completely and made the correct appointment dates.

6 years ago

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Verified Customer

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Lewis

They've been consistent. Even when I was approved right away, they kept in touch with me, even when I didn't keep in touch with them. The installation process was fairly easy. They just came and put it up. They went on the roof so they didn't come through the house and the boxes are there, so it was fine.

6 years ago

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Verified Customer

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Marie Nelson

I gave momentum solar 5 stars because their customer service was very knowledgeable and consistent. I have not had a problem with my billing since I've had momentum back in October 2017. I have it taken out automatically every month which is a pleasure. Their guarantee warranty is great. I recommend Momentum Solar.

6 years ago

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Verified Customer

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david Wdowiak

They did everything they said they would with no action on my part... This was great and they knew what each and every thing they needed to do to get everything with state local ultility and local permits with no effort on my part. just great...

6 years ago

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Verified Customer

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James

We've had a bit of a problem with the bill, but they were pretty quick to fix it. Installation went on smoothly, and they pretty much knocked it out all in one day. Our equipment is good quality and we haven't had any problems with it so far.

6 years ago

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Verified Customer

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Hanif

I was having a rough time with another company, so I decided to call Momentum Solar and they really helped me out. They did a good job after and I never had any problems. The installation process was smooth, and I think customer support is great.

6 years ago

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Verified Customer

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Odain

I really love the consistency Momentum Solar has with the customer support. I had the same person explain the process to me, respond to questions, and who saw it all out through the end. They informed me when they were coming to do the installation, they finished everything well.

6 years ago

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Verified Customer

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Cecilia

The salesperson that helped me gave me very complete and good information. Installation went very well. Everything went as planned, and they were well prepared when putting up the panels. Unfortunately, the left some personal things behind which I had trouble getting back to them, but they didn't take anything from me during installation.

6 years ago

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Verified Customer

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H

Our salesperson was very convincing! The installation was efficient and professionally done. They did it all in one day, working nonstop. I haven't had any problems with the equipment and product. I think this is a very trustworthy company.

6 years ago

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Verified Customer

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Theresa New Smyrna Beach, FL

I was touched with the presentation I got from The Momentum Solar salesman. They made a last-minute change and asked for a little more time, but they got it up and running. I've never had trouble with it, it seems to be working fine.

6 years ago

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Verified Customer

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Tony Paramus, NJ

I liked the salesman and the fact that they cut trees down for me. Their rate is a little higher than public service but any problem I've ever had they have taken care of it right away. Momentum is an excellent company so far and they have helped me with every problem I've ever had.

6 years ago

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Verified Customer

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Tanya Thorofare, NJ

Everything that they said would happen did happen. They completed a clean, good job. They put everything up and it was done, all nice and clean. They have great service and I want to thank them for making my experience excellent.

6 years ago

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Verified Customer

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Marc Union, NJ

A couple of months ago, something happened that we weren't aware of, but they came out and fixed the problem. It was installed fast, and they did an excellent job. The equipment works fine and they're an excellent solar company.

6 years ago

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Verified Customer

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Deborah

Momentum Solar was very excited to get our installation done and we had given them two recommendations or referrals in the neighborhood and they were very anxious to get moving so they actually installed our system before getting final approval and our local energy company would not approve the installation so unfortunately after being on our roof for almost two years, they had to remove the system just this week. We never got to actually got it turned on. Despite that, the sales people were very genuine and promptly returned our phone calls

6 years ago

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Verified Customer

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anonymous

We didn't have any problems with them. They were there as they promised to be and they did what they committed to do. After the installation I found some kind of opening in between the roof where the two sides meet. We have reduced the amount of bills that we're paying each month.

6 years ago

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Verified Customer

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Edward

When I reached out to them for assistance, they were right there, without hesitation and I was very pleased with their correspondence over the phone and their technician came to the house. They were formal, polite and nice and ready to handle things.

6 years ago

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Verified Customer

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Marinelli

The installation process was very smooth, the panels were delivered on the first day. The next day momentum solar came, started the installation they were done the next day, they were very quick. They have always been very responsive whenever I call.

6 years ago

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Verified Customer

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Meryellen

We really enjoyed our interaction with the salesperson. Their customer service is really good, and they're always informative and giving us updates as to the status of our order. They answer all our questions. They only took one day with installation, and the technology is very advanced. The value for the money is great, and I would highly recommend them to others.

6 years ago

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Verified Customer

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Dave

Every time I have an issue with this solar company, they fix it or figure it out for me. Installation went pretty smoothly, and they only took about 2 days to complete it. The panels seem to be producing a lot of power for the city.

6 years ago

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Verified Customer

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Jorge Paterson, NJ

This company did a great installation, provide good service, and save me a lot of money. They came to inspect everything the first day, did the panels the next day, and did a great job. There are no leaks on the roof and didn't disrupt my home at all.

6 years ago

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Verified Customer

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John Laurelton, NJ

This company seems to be the most thorough. They are a great one to work with. Customer support has been thorough with me and contacted me to answer my questions. Installation went smoothly without any issues. The equipment is professional grade.

6 years ago

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Verified Customer

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Victoria Asbury Park, NJ

I like that it's a lease program and I don't have to buy the panels outright. Their panels are upgraded, efficient, and low profile. You can barely tell that you have solar on your home. They were very responsive to any problems I had and just had very good customer service.

6 years ago

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Verified Customer

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Charles Laurelton, NJ

They said what they were going to do and did a good job. They are a very customer conscious company. They answered any question I had with accurate answers. They were finished in less than a day, with inspecting and completing it the next day.

6 years ago

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Verified Customer

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Rose-Marie Cassville, NJ

They're very customer oriented, and it was a seamless process. They took care of everything. I didn't have to stay home from work or call them to see if they were coming back. They were very organized. They were there bright and early to make sure they didn't miss the inspector, and I thought that was very good.

6 years ago

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Verified Customer

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Catherine Woodstown, NJ

They were so efficient, you can tell by just the sales person that came in. Their installation was efficient and neat, when they cleaned up everything, they put everything back in place and cleaned everything before they left. I would like them to be more enthusiastic about the referrals I give them, though.

6 years ago

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Verified Customer

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David

I thought the customer support was good. We had issues with the day of our installation and we've had multiple problems since with trying to get people on the same page. Every time we call back no one seems to understand what happened last time, you get turned around with different people. But, everybody's friendly when they pick up the phone. They came to the house and I asked them to knock because my wife was resting, and they just barged in and my wife felt very exposed. Without our permission, the guys used our bathroom and clogged it. They also left metal filings, wires, and things like that around the grounds afterwards. So, the installation process is a bad experience. I haven't had any problems with the equipment, it's working well.

6 years ago

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Verified Customer

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Anonymous Staten Island, NY

Every time I call, they've been there. They answer the phone and then leave me on hold. They helped me a lot, except for one part where I didn't get too much help. The install was done professionally, smoothly, and responsibly. They came when they said they were coming.

6 years ago

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Verified Customer

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Matthew Cape May Court House, NJ

They were able to install solar panels on my garage when no other company could. They're prompt, informative, and took care of any problems I might have had. It rained the first day they were there, so they had to come back to finish the job.

6 years ago

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Verified Customer

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Kelly Staten Island, NY

The sales person was very informative, but the beginning was a little unclear in selecting when the installation was going to happen. They came and measured everything, figured out how many panels I would need and then had someone come do an inspection.

6 years ago

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Margaret

Attempted to schedule an appt with Momentum but was refused because my husband was not available for the appt. This is 2024!!! Requiring my husband to be present for an informational meeting is not only sexist but insulting to my intelligence. If this was the initial encounter I can only imagine how difficult the rest of the process would be with this company having to deal with a woman asking questions and requiring answers. Pass on principle alone!

2 months ago

Reply from Momentum Solar

Hi Margaret. We understand your concern and appreciate you brining this to our attention. I will send your feedback to our leadership team so they can use it when considering changes to our business practices and improving customer experiences.

Oct. 17th, 2024

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Bert Fonseca

We give them zero stars. Rep showed up at our door, after about 30 minutes we agreed to an appointment the following day at 11:00am. My wife and I waited and waited for over an hour. No one showed up, no call nothing. We called them and they told us the appointment was canceled because of an existing discount. Very rude, no wonder they are not certified.

2 months ago

Reply from Momentum Solar

Thank you for providing us your feedback. We apologize for not giving you a call beforehand and understand your frustration. I will make sure to relay this to our leadership team for review. If there's anything we can do for you in the future, please don't hesitate to reach out. We'd love the opportunity to gain your trust back. Thank you and have a sunny day!

Sep. 27th, 2024

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Verified Customer

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Andrew Polaskey Orlando, FL

Very quick to go from locking in sale to install, post-install support was a bit lacking; was given self-activation instructions but upon questions to the individual who provided the instructions got no follow-up email and had to result to searching around for support.

3 years ago

Reply from Momentum Solar

Hi Andrew, thank you for choosing Momentum for your solar needs and the helpful feedback on your customer experience. We will use this to help improve the customer experience. If you are in need of any additional assistance please message back or reach us at customerexperience@momentumsolar.com

Apr. 19th, 2021

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Verified Customer

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Brian Kaufman Asbury Park, NJ

Overall the salesperson did a great job explaining the program, but the actual installation scheduling was a bit convoluted. Ultimately, we are seeing a large savings in our electric bill, which is great, but the app provided doesn't show the intraction between how much we generate and how much we use from the our electric utility provider.

3 years ago

Reply from Momentum Solar

Thank you Brian for the great feedback as we are always looking to improve!

Feb. 10th, 2021

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Verified Customer

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Kristine L Sneed Estero, FL

The whole process was so easy. momentum took care of everything and I was able to track the progress on the app. My results have been better than predicted. My second power bill was a credit.

3 years ago

Reply from Momentum Solar

Hi Kristine, thank you for taking the time to share insightful feedback on your experience with solar power! Momentum Solar appreciates you very much.

Jan. 25th, 2021

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Verified Customer

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G Temple, TX

Momentum seems to be lacking in "service after the sale". It's difficult to get a hold of some to speak to about my concerns. I'm beginning to wonder if if my solar panels are going to produce enough energy to offset the consumption of power. I often use 25 - 30 kWh in a day, but the panels (so far) barely produce 18 kWh.

3 years ago

Reply from Momentum Solar

Thank you for providing helpful customer feedback. If we can help look into anything please send your address and phone number in a private message here or reach out to customerexperience@momentumsolar.com

Jan. 25th, 2021

Momentum Solar Reviews