Lumio

The installation process was reasonably painless, though it did take a bit longer than anticipated. The panels look good, and are functioning nicely - usually reaping the sunlight power needed to offset the cost a bit - not much though. I am a bit unhappy that I was not given the opportunity to include a solar BATTERY for my home - which would have been SO much more convenient given our power outages and hurricanes. I've tried to contact LUMIO several times, and am beginning to wonder if they are still in business... Wish someone would CONTACT ME ABOUT IT!!!!!

I need my roof replaced. The sales guy told me that if anything happened to my roof they would take it down and put it up for free because of the warranty. Well just found out that's a no. The cost would be 250. To 300 pre panel I have to go with them because of the warranty, it will voided it and you know how long it will take 6 to 9 months for them to come and do it. I'm like wth. But if I bought panel they would be here in a week. It's all about the money and not the customer s. I'm so mad. Don't use the company. They promise me that I would not get a light bill, that was a lie. I would get a check at the end of the year for the credit for the grid, that was a lie. I would get 10000 credit for my taxes, well I don't qualify because of my tax bracket. Now this. I'm so sick in tired of the company. You can't even talk to a supervisor. She so back up from all these complaints that she can't get back to me. It will be a week. They told me if I sold my house that they automatically get the loan, that was a lie.

I signed up with Lumio in July. The salesman seemed to be very knowledgeable and answered all our questions. That is the one star. He then told us the procedure that is followed and of importance to us “the first payment will not be due until 30 - 45 days after the Solar System has started producing”. Everything seemed to follow the salesman’s review of the procedure and the panels were installed and ready for inspection by TNMP and other authority and the system was granted Permission To Operate. The “Gateway” was a problem and the microinverters apparently cannot be recognized by ENPHASE. The system has never been producing according to the ENPHASE controller app and the first payment is due Sept. 9. Trying to work with Customer Service has been a nightmare. Our assigned Customer Service Account Manager has not been very helpful BUT she keeps repeating that the Project is Complete. She had a Service Tech call me, and after he determined that they would have to set up an appt. to send a technician to my house to see why the gateway/microinverters were not reporting. A technician was scheduled for 6 days after that determination…..which I confirmed, and a reminder was sent the day before the technician was to arrive…..and NEVER showed. No excuse or apology was offered and now I am waiting for another appt……and it has been almost a week and still no appt. According to our Account Manager because our Project is Complete I can only schedule with a customer care representative. I was looking forward to having the system up and running, especially with the last string of 100 degree full sun days. It appears to me that they are understaffed and use smoke and mirrors to pass responsibility.

I love lumio I got it on my roof and ended up convincing my neighbor to get it too since the savings was so great for me!

MUST READ These reviews cannot be real! Look up “Lumio lawsuits” Lumio sold my husband and I Solar as well as my parents. After the 4th time they knocked my door talking about “the drones” I finally agreed to an appointment because the kid made me feel stupid if I didn’t. I had my parents at the appointment to make sure. This young slick kid showed up promising us this group discount and made all these promises. No more paying power bills, no payments for a year, lots of home equity, 30% check, etc. All the promises! Well it sounded too good to be true. We wanted to wait but, he said if we didn’t do it now we were going to miss out on everything. We had to do it NOW NOW NOW. Well 6 months later we have 14 panels that aren’t hooked up, we had roof leak that was never repaired, and our system still isn’t hooked up. We’ve been making both payments for months. My parents are the same. We don’t qualify for all the tax credit and my parents are on social security (so they get no tax credit) and dealing with the same. Oh and they told both of us that 14 panels would cover our whole electrical usage but, guess what?!?! NOT EVEN CLOSE. I’m not looking for a response from Lumio I just want to warn others. We are already in contact with a couple different class action lawsuits. Trust me there are plenty to choose from. Look at Facebook there are plenty of complaints everywhere. Whole groups dedicated to warning people. I’ve been asking around and have not found one person happy with Lumio. Beware. Get multiple opinions. Do more research. Solar is supposed to be great but, Lumio does not provide any of that.

Lumio installed out solar panels and back up battery a little over a year ago. They did an excellent job with installation, but communicating with them regarding service issues has been a headache. We had AC minisplits installed after the solar went in, and the AC installers did not connect it to the backup battery. As a result, when we lose power everything comes back on EXCEPT the AC. A month ago I phoned Lumio and the receptionist said they would have the service department contact us, but we never heard anything. I got the same answer when I phoned again, and didn't get any reply at all to the emails that I've sent over the past month to customercare at lumio.com. We are very frustrated, since being able to have AC after a hurricane power outage was a major reason why we wanted to get solar in the first place.

It started with my Sales Representative Pearson W being so good and answering our questions that we had with Solar and the process of obtaining it. He was articulate and personable as well as knowledgeable. The Installers Stephen, Truth, Matt,Trent and Trent were here just before they said that they would be which to us, we love PROMPT. They installed the Solar panels Safely, Efficiently, and a very polite crew in every way. They exude confidence of the product that they are installing which is very reassuring to us. The idea that we got this as quickly as we did is very surprising. We couldn't even get our new roof installed that fast. Lumio is a very impressive Company they do what they say they were going to do.

My experience is more targeted around customer service. I started my project early Feb 2023 that included removing older solar panels, a reroof, installing new solar panels and an electrical panel upgrade. I am constantly trying to find someone to communicate with on the status of my project. I have been passed to 4 different account managers and several sub- contractors. I call and never receive a call back. I am given contact information to text but I never receive a reply. I have gone on the web and found the customer service number only to wait in queue for 20 min to be told I have a new account manager and that someone will call me back. There is no supervisor available for me to speak to and all I hear is "I am sorry". If I could do it over again, I would have never gone with Lumio. I am so frustrated and $80k in the hole that I am now committed to. The promises are great but at this rate I cannot imagine what I will do should I need service or have warranty issues. This is totally unacceptable. I know that this project would take some time but the lack of communication is horrible. I would not recommend this company. Timelines provided are no where near what the sales team provides you and the reality is this is a very long and drawn out process. I am crossing my fingers that they do no t start billing me before my system is fully operational.

The selling and buying from Lumio went great. The installation from Enphase went great. The communication from Lumio to their customer is non existing. Your left guessing were things are in the process, when they are done and ready to turn the system on. My system has been up and running since May 10, 2023. They still show it in the Installation phase. I have had access to my system through the Enphase app since May 10. Since July 5th i no longer have access. I called Enphase and they informed me that Lumio removed my acess.

They run 1099 contractors into the ground, and if you push back against their oppressive and exploitative culture, they fire you and don’t pay your earned commissions.

Lumio approached our house due to the rate of sun exposure. Yes it was a sales approach, but one we have been looking for. We have been doing research and always wondering and curious if North Eastern Oklahoma was a good area for Solar. We Met with Chase and Cam early in the week, filled out applications, signed papers and within a month(which is not always normal) we were set up for installation. Now waiting on the power company for their inspection and sign off! Cannot wait to be more efficient and economical!!!

From start to finish the experience was smooth and went better than expected. Caleb C who spoke to us was always available if we had any questions. After receiving our first invoice from our power company and did not owe any payment to them, we were convinced that Solar is the way to go, and if one is looking for a company, one cannot go wrong with Lumio

The whole company is a sham, all you get from this company is a run around. They dont communicate and have poor people skills. I wish I never made the decision to engage in services with this sad company that has no integrity. Every customer service line and person you may get is not a representative for Lumio West, they either represent the materials or internet product that connects all the System. The salesman to the site manager for the area has been nothing but rude. Forget calling customer service you get off the phone more frustrated and no help has been provided just more of a run around. I wanted communication and was told I obviosly needed a great deal of "hand holding." The other day after 5 months of waiting for a upgrade of a panel i got a random text stating, "still working on it."

The salesman was very good to work with and a local, so I had more trust. Unfortunately the process has been a nightmare. They drop shipped the equipment in my driveway, because it was supposed to be a single day installation. The crew was here from Florida and didn’t the sufficient equipment. It then snowed and delayed the installation for over a month. Leaving my driveway and garage obstructed. After calls and complaints, they gave me a $500 gift card for the inconvenience. Then after the installation the inspection was failed. The inspector said this is common for Lumio, as their installers are from out of state. Once that was corrected the power company came to swap out the meter, and this failed because the installer turned off the system in the computer settings. Had to wait longer for repairs. After 5 months of paying and not producing the system was finally operational. I was told from the start that I would be issued a $1000 gift card to help supplant the double costs, over $500 a month in Solar and electricity payments. Still being dismissed for the reimbursements gift card. From what I hear this is common. The regional manager that I have been working with, says there is a significant back up on the issuing of these reimbursements. So, in her words this must be a fairly universal problem. Would not recommend unless you can make double payments for the product and local energy company, for at least 6 months. After reading all these issues, maybe a class action would be appropriate. The system itself once up and running works very well.

Went under contract. Within 2 months had the permits approved. The panels were installed a week later. Within the next 3 weeks they were approved by the city and utility company to be turned on. My electric bill has dropped to 0 kw used. And on top of it all I get a significant tax credit to apply to my taxes for the year that I can use to keep my solar payment low or pocket for a rainy day ;)

Lumio Solar is terrible. Their salesmen constantly come to my home and are very pushy. They don't leave when asked. When told to vacate the property they argue back. Very aggressive. I would rather be torn apart by wild animals than ever do business with the low-rent shyster company.

My solar Installation was late October 2022 and I discovered a leak in my home in late April 2023 when it was raining. The leak is around a vent and down into my Laundry room, which is located on the side of the roof under the solar installation. The house was constructed in December 2019, and has a virtually new roof, with little wear other than the solar installation. I had a roofing company and my insurance company come out immediately, and both agreed that the solar installation was improper, and located multiple issues with it. There were other installation damages discovered from the roofing contractor when looking for the possible leak, and Lumio has not addressed a single issue. I am still experiencing the leak when it rains, and have video of it, as well as picture evidence from the roofing inspectors. Lumio has been unable to provide me with any information, other than asking me to fill out a damage report, of which I promptly did in April. Since then, I have called and e-mailed 30+ times, getting the same non-responses each time. The home damage department won’t talk to customers. All supervisors are always unavailable or in meetings. I received a call from a lady once apologizing and saying my damage request had been expedited, but she has been always unavailable since, and no one has actually done anything about my damage request. Her call was 3+ weeks ago at this point. Each call leads me to a new person who does not help. E-mails go unanswered, even to their customer care inbox. It is clear to me that Lumio has no intentions of helping repair the leak or issues caused by their improper solar installation and does not plan to honor their issued warranty.

HORRIBLE We signed contract with Lumio Sept. 2022 our solar panels went up in November 2022 with a crew from Florida. We waited for the company to call with information of an electrician to come out to replace our electrical panel to support the solar panels. No one called or came out. It was the sale representee that determined we needed a new electrical panel. We were told that they did not have a contractor for our area and they had to have a sub contractor put in a new panel. There is allocations of funds in our loan for 5,000.00 for the work. We have reached out to the company several times. On June 06 2023 we were scheduled. The electrician no showed and no one called. We continue to get the same answer from the company, so I have reached out to Better Business Burau, Contacted an attorney, written a letter to the company owner. This is the worst experience ever. I may have my day in court with this company. I will leave you my name so you can reach out with your common message. Jimmy and Lori Lyons

I have been happy for the most part with the installation and how the system is operating. I am a little concerned about the number of panels we have installed. I have checked and we are currently have an average of 57% of our electric being covered. I know the days are shorter and their are more cloudy days but, I thought our average would more like 80%.

The process of from start of installation to the actual PTO (Permission to Operate) takes longer than what the sales personnel will tell you. However, all of the employees have been very friendly and answered questions I had during the installation process. I did have a micro converter issue after my system was active. Two attempts were made to resolve the issue but after the second failure the inverter was replaced, and I have had no issues since.

LUMIO has left me in the dark for most of this process. It is the ABSOLUTE WORSR EXPERIENCE and MOST EXPENSIVE MISTAKE I have ever had. I am stuck with this terrible company that cares NOTHING for its so called "Customers". I use that word lightly because I have not had the feeling of being treated like a customer but more like a problem. If there was a way to put ZERO or negative stars than that's what I would give. Daniel H is the salesman that lied and left me and my wife in the dust. Maybe it's cause we are ethnic, maybe because we are gay or maybe because LUMIO just doesn't give a flying F about what they are doing to people. I cry and worry at the future mess I am sure this company brings to me and many others. Whatever you do beware or LUMIO. THEY DO NOT CARE. THEY ROBBED ME OF THOUSANDS. YOU ARE NOT A PERAON AT LUMIO JUST $$$.

Do your research and choose another company. My panels were installed Oct 2022. Today is May 02 2023 and I am still not able to utilize my solar service. I have also made several payments. Before making payments I called and spoke to a representative who said any payments made will be reimbursed. After $450 paid, they say they will reimburse me $100. That's not even a months worth of payments. I was told I'd get the reimbursement in 3 weeks via email (?). It's been well over 3 weeks and I still don't have the b***$**+ $100 reimbursement that was promised. I can go on and on but bottom line is STAY AWAY from doing business with Lumio

We were told completely wrong information regarding several aspects of our solar panels. First, we were told we would receive a reimbursement check, from the IRS, for the 30% of the cost of the panels. For us to keep our rate of $ 165, then we were to turn that check over to the finance company (which would be around $13,000). The rep showed me this number on his computer and showed me the breakdown, so we believed him. Unbeknownst to my husband and I, the reimbursement does not work like this; we just took his word for it. We are expected to come up with $13,000 in 18 mons, or our bill will go to $237 a month plus the $30 service charge (Loan is meant to amortize in 18 mons). Unless there is a miracle, this won't happen. We were also told our electric bill would be around $8, which is the service availability charge. He even showed me a snapshot of someone else's bill that was only $8. Well, that was also inaccurate information. The service availability charge is $30; if you don't produce enough electricity for that month, you pay the additional charge. So now my payment would be $165+$30+ (excess in high peak mons). At the least, my payment will be $195 a month, when most mons (before solar), except high peak mons it was around $80-$100. Had we known the truth about the reimbursement and the real nature of our loan, and that the service availability charge would go up, we would not have done this! We were hoodwinked, for sure! Sure, we take the blame for not doing our homework, but our representative was so nice and sat in our home, showed us videos about the panels, and spent time answering all of our questions, he was extremely personable, and we bought it. And many of the questions were about the reimbursement and how it worked. I asked him several times to ensure I understood him correctly, and he verified that I did. All we had to do was file the correct paperwork with the IRS, and they would give us the check for the 30% discount, and in turn, give it to the loan company to keep our payment down! I did reach out to my rep about this, and he responded by saying not to worry about it, all I had to do was turn in the paperwork for the IRS. But this was also incorrect! THERE IS NO REFUND CHECK!!!! It's simply a tax saving on owed taxes that equals 30% of the cost of the panels. I could receive a refund check, but it won't equal $13,000 as I don't make enough to ever owe that much! He also told me that the information he told customers was what he was told when he was trained!!! I do not want an apology but an action on behalf of Lumio! Real action, that benefits this situation!!!!! We tried to back out of this before our panels went up but were told we could not! We feel trapped and so taken advantage of! We don't have a whole lot of money! Oh, there's more! We were also told that our city got granted permission to be able to pick our service provider sometime this year, which was also another selling point because now we could benefit from the extra energy, we may provide the grid! Well, come to find out that never really passed, and was only in its evaluation phase, and that's on hold! This is not a small case of inaccurate information, but possibly fraudulent that will affect us for 25 years! My husband will be 81 and I will be 70 by then! What savings are we going to see? We were trying to help our future! I think we just financially messed it up or made it more difficult! P.S. I am not here to put the rep on blast. He may have truly been trained like this. He seemed like an extremely honest person! I told him what I felt and what I had learned, and he informed me he would pass it on to his regional manager. Not sure that got done, because I have heard nothing!! This is just not a rep issue, but a company issue!!! Our panels do generate great energy. In fact, probably enough for 2 houses sometimes. Too bad we don't get reimbursements for that.

I see many folks in the same boat as me. Our panels were installed on our roof in September of 2022 and 7 months later (four months after I've started paying on the loan) the system has not been completed. Legal action, including a possible class action, may be necessary for this company to meet their obligations. Over the past two weeks I’ve sent a messages to Greg Butterfield, Jordan Mehlhoff, Lacy Anderson, Brian Schonbeck, and Judd Stanger via Linkdin as that is the only contact information provided. None have responded to date. I have confirmed with my local power company that everything on their end is complete, but I simply get the "following up" and "looping in" and "circling with" and "reaching out" from my project manager Michael out of Bakersfield; it's been nearly seven months since these have been installed, Lumio has been paid out by Mosaic, and I've been paying for an incomplete system for over four months. I did receive a call from another Lumio representative out of Washington recently who promised a return call Monday, 4/17, but I have received none. She could not commit then when Lumio will finish installing my system. This is simply unsatisfactory.

Don't do business with them. We started with them in August 2022 and it's now April 2023. The system was finally installed in January 2023 and STILL isn't working. The inspector was out for the THIRD time today (4/14/23) and Lumio still hasn't gotten things correct. It's been nothing but a nightmare the entire time we have worked with them. It took months to get us the information for the project manager who's phone is now inactive. No one who has been out seems to have been given the right information to correct anything. The inspector for the placement of the system failed to note that where they wanted to put it wasn't going to work at all. The system had to be redesigned and still had the wrong electrical panel listed as main connections. That had to be resolved on site. People aren't responding to attempts at contact. We're having to make payments on a system that's not doing squat but decorating the roof. We've still had to pay power bills in addition to this. This is a fraudulent company at best.