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LAST UPDATED: October 15th, 2019

Imagine Energy was founded in 2003 and is a residential and commercial solar provider for projects of all sizes in the Portland, Oregon area. Their goal is to provide you with leading-edge technology and a great customer experience by focusing on the details and without using low-grade Chinese solar panels.

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The Good

  • Available Payment Options
  • Imagine Energy Customer Feedback

Available Payment Options

For this Imagine Energy review, we are including their payment options under our the good category; however, this could really depend on your particular needs. Imagine Energy only offers two payment options that we could find. They might offer other options, but unfortunately they don't make that information available on their website.

This company offers a Purchase Power Agreement (PPA) option, as well as secured and unsecured financing options at low rates. They also provide a wide range of tools that will help you figure out the best route for your particular needs, whether it's low out-of-pocket expenses, optimal cash flow or the fastest return on your investment possible. Between their tools and their customer service team they can help you determine which option is best for you.

Unfortunately, since they don't provide any information about their options, we are unable to give you any further details regarding how each of their plans work. Therefore, that's something you will need to get some clarification on should you decide to consider them as one of your solar options.

Imagine Energy Customer Feedback

Imagine Energy has great feedback from their customers. We found nothing but five star ratings on the third-party online rating sites and forums.

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The Bad

  • Website Reflects a Lack of Transparency
  • Moving Options
  • Transferrable Contracts

Website Reflects a Lack of Transparency

Unfortunately, there are several areas where Imagine Energy lacks transparency when it comes to openly disclosing exactly what their terms of service are. Their website does not disclose several areas of information that customers need to know in order to make an apples to apples comparison between companies before taking the time to actually pick up the phone and contact them for a consultation.

  • They don't disclose their warranty information.
  • Their service options are not thoroughly defined on their website.
  • There is no mention of any type of an online monitoring system or available apps in which you can use for doing so.
  • The website doesn't tell you what types of systems they provide.

These are all things you would need to know, if you are trying to make comparisons, before narrowing down which companies best fit your needs.

Moving Options

Here again, Imagine Energy does not disclose whether or not they offer any moving options. Therefore, you will have to inquire as to whether or not they offer any type of moving services. If they do, you will need to find out who's responsible for moving your system and if there is any cost to do so. For example, you will need to know who is responsible for moving your system should you decide to move (if you are taking it with you) or if you need to have your roof replaced, etc.

Transferrable Contracts

It's important that you inquire as to whether or not your system is transferrable to the new owner should you decide to sell your home. Most companies do allow the system to be transferred to the new homeowner; however, it's likely that they will have to qualify just like you did before being permitted. Therefore, it's important that you include this information in your seller's contract if you decide to sell your home.

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The Bottom Line

Imagine Energy appears to be a reputable solar services provider based on the fact that their online customer feedback is exceptional. Additionally, they do offer several payment options and perhaps have other options available that they haven't disclosed.

However, we would like to see more transparency on their part as their website is virtually void of any information that would help a potential customer make an educated decision about whether or not they are the right solar service provider for their particular situation. And one last mention. Imagine Energy appears to only service Portland, Oregon and the surrounding areas; therefore, if you are in another state or outside of their service area, you will need to look for another provider to assist you.

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