HelioPower

I bought solar installation from HELIOPOWER back in 2010. Installation was fast and complete - no hang-ups or delays. The system is working still and delivering enough power that my annual electric bill is a negative or even number. I have had occasion to contact the company on several occasions about Internet reporting of my system's generation. The response in every event has been immediate and courteous, and I have no issues with customer service. I also contacted them about having my roof replaced - the estimate for removal and re-install of the solar panels was lower than two roofing companies - but the comment from others about charging for transportation to/from the site is spot on -not a deal breaker. I recommend HELIOPOWER.

Had a 48 panel system installed on my rooftop. HelioPower worked with the roofer to get standoffs done after the roof was removed, but before new roof installed, and did a solid job installing. My system has been working for almost a decade now, had a problem with the inverters (not Helio's fault, was a faulty inverter design) and they did the upgrades under warranty very quickly. Have saved lots more in power savings than the system cost. Respectful crew, showed up when said, got the job done, and backed their work! What's not to like!?

Dec 2005 we had Helio Power install a 10K system on our roof. Helio Power provided us detailed analysis that after 12 years has been spot on. Our electricity savings has been enough to offset the costs paid. We have 3 inverters and 60 panels, would now be 1 inverter and 30 panels as the 170W are now 340 watt. Nothing to complain about, just appreciative to them. We have referred many friends and family.

HelioPower is the only company I have found in SoCal that will work on systems they did not install. They installed a new invertor for my system. None of the other companies will work on systems they have not installed. There is a business opportunity waiting to be started. Christina was awesome to work with to resolve the problem.

DON'T BUY SOLAR FROM HELIOPOWER WITHOUT READING THIS. I found Heliopower [HP] to be dishonest. I then found customer satisfaction missing from the lexicon of HP. During April 2017, I obtained a judgment against HP in Superior Court San Diego, at approximately $6,000, by alleging fraud, misrepresentation and breach of contract. I proved Heliopower installed a solar system with less KW output than the size I purchased. Because these systems are so ambiguous, and we rely 100% on the integrity of the company, it took me a long time to figure out to simply look at the KW output of the inverter and compare that to the KW purchased. HP refused to fix the system or give a refund to the size they actually installed. After the judgment was entered, HP refused to pay the Superior Court order of damages. HP then declared bankruptcy and discharged my judgment. Can you imagine HP having only $9.14 in checking at the time it filed a 2017 bk but 2016 gross sales of 11.3 million. I see lots of strange stuff in that bk. Enough to tell my friends to stay away from this company. More to come.

Helio Power installed my system 2 years ago, it has required a lot repair which surprised me and because of the needed repairs a lot of down time, I can't really say that I have received a lot of benefit from the solar because of the amount of time it was offline, my neighbor across the street from me has solar from Renova Solar and has had no problems at all and his system is 8 months older than mine

As a 78 years old retired Navy veteran and businessman, I have concluded Heliopower to be dishonest and unethical. During April 2017, I obtained a judgment of approximately $6,000 against Heliopower [HP] alleging fraud, misrepresentation and breach of contract in the Superior Court, San Diego. Thereafter, I faxed the judgment to Maurice Rousso, HP CEO with numerous messages requesting payment and discussion. Mr. Rousso, refused to return my call or have anyone contact me. This, after two HP senior vice-presidents had previously promised me any judgment I obtained would be promptly paid. My judgment is based on the following facts; in 2009, I contracted with HP and paid for installation of a 7.48kw [7,480 watt] PV residential solar system. HP charged me $7.78 per watt. In September 2014, I discovered that HP secretly and intentionally installed a 7kw system- 6% less than I purchased. This was done by charging me for 44 panels with capacity of 7.5kw but installing a substandard/cheaper inverter with a max. output of only 7kw. I requested HP install a proper inverter with output of 7.5kw and after several months of numerous requests to its president, HP refused. During 2015, after calculating my losses in thousands of dollars, I filed a small claims complaint in Superior Court, San Diego, alleging breach of contract, fraud and misrepresentation. HP objected and demanded arbitration stated in the HP contract. As a result of the HP request, in Feb. 2016, I filed a consumer arbitration complaint with JAMS San Diego and paid my $250 filing fees. Thereafter, HP refused to pay their filing and processing fees required to move the matter forward. Therefore, to obtain a preliminary conference with the judge [to set a trial date etc.] in Aug. 2016, I was then forced to pay an initial $1,100 not paid by HP. Jonah Leibes, the Heliopower Sr. Exec., representing HP, failed to show for that preliminary conference. HP refused to pay any of its arbitration fees after several notices sent by JAMS. As a result of HP's continued failure to pay their fee obligation, in Nov. 2016, I was forced to pay an additional $4,460.00 to obtain the trial date. Then, Mr. Leibes failed to appear at the trial hearing. As a condition of setting a new trial date, HP was forced to reimburse me for the HP fees I had advanced. Mr. Leibes did appear for the second date set for trial. As a result, during Dec. 2016, I obtained an arbitration award in my favor on my claims and in April 2017, converted that award to judgment in San Diego Superior Court. That judgment remains unpaid. All in all, I recommend everyone stay away from Heliopower and do business with a company of integrity. By the way, if your PV system has a central inverter, check its output against what you purchased. Update: As of June 2017, Heliopower has revengefully refused to fix my solar monitoring system per contract requirements.

I had a system installed in 2006 in Vacaville. The inverter had to be replaced twice (Xantrex) & I was then informed that the inverter only had a 5 year warranty. When a next door neighbor had their solar system installed one of the installers told me that part of my system was disconnected. When I called Heliopower & asked for someone to inspect the system I was told that I would have to pay travel time for the technician to come out & inspect the system. I am now wondering if Heliopower put too small of an inverter on the system, which is why the inverter blew twice in the first place. The power production of the system has been reduced since the inverter was replaced the second time so I am left wondering if the company disconnected part of the system to keep the power production in line with the capacity of the inverter.

I have had HelioPower install two PV systems for us. Our first home had production that far exceeded what was promised. Our second system, although new, is trending in the same direction.

I have yet to receive a call or e mail regarding a recent home that was sold. It has solar and is now serviced by Helio Power. The new owner has reached out at least 3 times. The previous owner sent at least 5 complete correspondences with new owner contact information, and I personally have called and or e mailed at least 7 times. Not once has there been a return call to resolve the issue of the new owner receiving no bill, no customer service info or just plain welcome to our company. A normal business practice is to return calls within 24 hours, Helio Power is going on 2+ months...Dissatisfied in Rio Vista, CA

This company has the worst customer service. I have called and sent emails for a week now and no one will return my call. My solar unit is under warranty and I just bought the house. I need a service call for a router and every time I call I get that the voicemail box is full and it hangs up. I email all the contacts at the company and no one has responded to my emails. I hate this company. They have the worst ever customer service I’ve encountered in my life.

We had Helio install our Solar 4 yrs ago and they were really great, Always showed up on time and were friendly and got the job done on schedule

This is the worst company ever. I spent $40,000. with these clowns. Biggest lying asses EVER!!!! I started calling them after I got a bill from Edison for $2900 in February. Finally came out to my house in late April, and basically told me to pump sand.

They caused major damage to my roof. They would not take responsibility for it. All levels of comapnay lied to me. The entire experisnce was a nightmare. Others must avoid this dishonest company.